I wish I could give 10 stars, but 5 is the maximum! Since the jacket was a bit unusual in terms of sizing, (I started with an XL and ended up with an M, as the jacket has a rather unusual fit) I r... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Delivery service from Evri meant that I haven't received my goods. Contacted customer services to open an investigation only to be met with the response 'I can confirm this is your address in the p... Se mere
Virksomheden har svaret
I reached out to customer service today and had the pleasure of dealing with Jimmy. He was incredibly helpful, quick to respond and you can really tell he genuinely cares about helping people! F... Se mere
Virksomheden har svaret
Bestel hier niet. Ik heb een grote bestelling gedaan en tot mijn grote verbazing zag ik bij het uitpakken van het pakket maar 1 artikel. Na contact via de mail wordt simpelweg gezegd dat de vervoerder... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The Couture Club
Skrevet af virksomheden
The Couture Club launched in June 2015, where our designs were and shall always be created out of our city, Manchester UK.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Our Customer Experience Promise
Premium Customer Experience
Next Day Delivery, Guaranteed Saturday Delivery,Click & Collect, FREE UK Shipping over £125 and fast and easy returns, we're committed to providing the best-in-class customer experience.
Kontaktoplysninger
The Couture Club LTD, 40-42 Matthew st, , M12 5BB, Manchester, Storbritannien
- customer.services@thecoutureclub.co.uk
- www.thecoutureclub.com
3,9
God
11 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No reply to my email asking for a…
No reply to my email asking for a refund as web site states credit only, so I am left with clothes that are too big that I cant wear
20. juli 2026
Besvarelse fra The Couture Club
Hi Sandra,
Thanks so much for the review, we do really appreciate the feedback.
II am so sorry to hear you have not received a response to your email. I can see you emailed us on the 29th July and one of our CS agents did response to your email on the same day, 29th July confirming the return details.
You are outside the 14 day returns window to receive a refund therefore this is the reason why you were only granted a store credit refund or exchange.
Thanks
-TCC
Besvarelse fra The Couture Club
Hi Jacqueline,
Thank you for taking the time to give us your great feedback, we really appreciate it and look forward to having you back again soon!
From everyone at The Couture Club ❤
Besvarelse fra The Couture Club
Hi Rachel.
Thank you for taking the time to give us your great feedback, we really appreciate it and look forward to having you back again soon!
From everyone at The Couture Club ❤
Easy to order
Easy to order. Excellent service, it was delivered promptly. I can't fault the company in any way.
3. august 2026
Besvarelse fra The Couture Club
Hi Elizabeth,
Thank you for taking the time to give us your great feedback, we really appreciate it and look forward to having you back again soon!
From everyone at The Couture Club ❤
let down
Wanted to write a decent review after ordering just yesterday and receiving my order in just a day with standard delivery but I received the items to find a pack of opened cigarettes in the pocket of the shorts I ordered and to top it off they also sent the wrong t-shirt..
Bad experience I’m not saying it’s a bad company but quality control is obviously needed. Was my first time purchasing from them and although the items were nice I probably won’t be returning
8. august 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi Jamale,
Thanks so much for the review, we do really appreciate this.
I am so sorry to here this was your first experience with us, this is not the standards we expect for our customers at all.
I can see you have registered a return for the items which has been accepted. You are welcome to return the items for further inspection, We can see that the specific items you were sent, were brand new and had never been sent out to a customer before or came back as a return so very unsure how these have been delivered to you with things in the pockets,
The returns team will investigate this further as soon as these are received back.
Thanks
-TCC
Besvarelse fra The Couture Club
Hi Bloks
Thanks so much for the review, we do really appreciate the feedback.
I am so sorry to hear this. I can see you are an international customer and this was being delivered to The Netherlands. Some times shipping can take a little longer due to delays with the couriers or customs clearance delays.
I can see this ahs now been delivered on the 10th August.
Thanks
-TCC
The fabric is awful very poor could not…
The fabric is awful very poor could not recommend to buy of this company never saw worse material
8. august 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi Claire,
Thanks so much for the review, we do appreciate the feedback.
I can see you left us a 5* review at the same time as leaving this one stated the opposite ' Fabric very good highly recommend'
Thnks
-TCC
Besvarelse fra The Couture Club
Hi Yoann,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
I ordered my parcel a week ago and…
I ordered my parcel a week ago and still not received my order. I was wanting the item as to be here in time, ordered in advance as needed for 8/8. Still no sign or parcel.
3. august 2026
Besvarelse fra The Couture Club
Hi Sophie,
Thanks so much for the review, we do really appreciate the feedback.
I am so sorry to hear you have not received your order. I have taken a look into this and can see this was placed with standard 2-4 working day delivery. I can see this parcel was delivered yesterday 10th August.
Thanks
-TCC
Had a very good experience with…
Had a very good experience with customer service team (Charlotte) was very responsive and helpful. I wasn’t sure about my return and she resolved my issue very quickly. Thank you so much.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi Liliya,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Unwilling customer service team
Delivery service from Evri meant that I haven't received my goods. Contacted customer services to open an investigation only to be met with the response 'I can confirm this is your address in the proof of delivery image as the drivers GPS is right outside number 3 and after checking google maps of the property this does match the image provided by the driver.' We live in a residential area where all houses in excess of 4 roads are all identical. Thery have no will to help provide either a replacement with a different courier or a refund. Disgusting service from both customer service to delivery service.
Would not recommend.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi Lauryn,
Thanks so much for the review, we do really appreciate the feedback.
I am so sorry to hear this is the case with your delivery. I can see the communication between you and our CS manager and can see the proof of delivery is exact to the address, the drivers GPS is right outside number 3 when the parcel was scanned as delivered and the proof of delivery image matches google maps.
The 3 proof of delivery images you have also provided from previous deliveries, also look like these were left in similar safe places outside the property and were received by yourself.
I can see we have sent you the legally binding document to hand sign and send back to us so a full investigation can be raised with the courier on your behalf which we have not yet received back.
Once we have this back, we can raise this further with the courier for you.
Thanks
-TCC
Great customer service from customer…
Great customer service from customer service manager charlotte.
6. august 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi David,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Bestel hier niet
Bestel hier niet. Ik heb een grote bestelling gedaan en tot mijn grote verbazing zag ik bij het uitpakken van het pakket maar 1 artikel. Na contact via de mail wordt simpelweg gezegd dat de vervoerder niet weet wat er mis is gegaan en ik dus kan fluiten naar mijn producten of geld. Schandalige manier van klantenservice naar mijn mening. Ik bestel hier nooit meer
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi Tim,
Thanks so much for the review, we do really appreciate the feedback, even if this is negative.
I am so sorry to hear items were missing from the parcel when this was delivered to you.
I can see a full investigation was raised with the courier and DPD have stated that there was no damage to the parcel when this was received. Therefore impossible for the items to have not been inside when this was delivered and therefore have denied any claim for us to received and process a refund for these,
Thanks
-TCC
Charlotte was a delight
Charlotte was a delight. Great communicator and resolved the issue quickly. Thanks.
I like the idea of the returns process incentives. But to work you need to allow discount codes too. Otherwise you’ll always end up worse off than just normally returning.
6. august 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi Nathan,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
i just wanted to call a human person to…
i just wanted to call a human person to fix my problme
31. juli 2026
Besvarelse fra The Couture Club
Hi Jasmine,
Thanks so much for the review, we do really appreciate the feedback.
I am so sorry to hear this. We unfortunately do not have a phone line.
I can see you have not emailed our CS team. Please email us on customer.services@thecoutureclub.co.uk so we can take a look at the issue for you.
Thanks
-TCC
Besvarelse fra The Couture Club
Hi Lucas,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Besvarelse fra The Couture Club
Hi,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Great service and quick responses
Great service and quick responses. Charlotte communicates clearly
3. august 2026
Uopfordret anmeldelse
Besvarelse fra The Couture Club
Hi Noud,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Great clothing with most things…
Great clothing with most things reasonably priced for the quality of the clothing, the fit of the clothes are also top tier, great all round service
14. juli 2026
Besvarelse fra The Couture Club
Hi Hashim,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Great!!
Super quick postage, lovely quality item. Will shop with The Couture Club again in the future.
29. juli 2026
Besvarelse fra The Couture Club
Hi Holly,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.