Curaleaf Pharmacy Anmeldelser 

Recently had an issue with a vape cart that was not working. Molly from Curaleaf was very helpful and professional in resolving the issue.

On a wider note, all of my interactions with staff at Curaleaf clinic or Pharmacy have been excellent.

Julie was incredibly fast, efficient and polite. Got my problem sorted out in literally 2 short messages.

2 weeks to get prescription done, payed 2 days ago not even been dispatched. £400 if not sent out tomorrow will be claiming back from bank plus interest. Absolute shambles, I thought the partner company was bad until dealing with these guys. Do yourself a favour stay clear of this company and do some homework on them. These reviews are not accurate at all

Disappointing Service and Unacceptable Delays for Essential Medication
I've been using Curaleaf for a while now, and unfortunately, the service seems to have gone downhill considerably.
When I first joined, the process from ordering to receiving my medication was quick and efficient. Lately, however, the delays have become increasingly frustrating. I'm now left waiting days for my prescribed medication, with no guaranteed dispensing date other than being told it could take up to seven working days after payment.
This isn't an ordinary online purchase. We're talking about prescribed medication that patients rely on as part of their treatment. Being left without medication while waiting for an order to be processed is simply not good enough.
What makes the situation even more frustrating is the lack of certainty. When contacting customer support, I'm given standard responses about how hard the pharmacy is working and how quickly orders are usually processed, but that doesn't actually solve the problem for someone who is already out of medication.
I have a friend who uses Mamedica and tells me they offer guaranteed next-day delivery. That certainly makes me question why I'm continuing to use a service where even getting my medication dispensed within a reasonable timeframe seems to be an issue.
I understand that pharmacies can experience operational delays, but patients shouldn't have to constantly worry about whether their medication will arrive on time.
I've been happy with Curaleaf in the past, but a previously good service doesn't excuse the deterioration in reliability. If things don't improve, I'll seriously consider transferring to another provider.

Curaleaf really needs to remember that behind every order is a patient who depends on receiving their medication, not just another number in a queue.

Yvonne sorted my prescription query out promptly, thank you.
Doctor was kind at my appointment earlier as well.
Thank you

Ordered medication and was given delivery date which I waited in for. Their delivery service knew this was medication and refused to deliver to my address as the driver was scared to leave his van by his own admission. Absolutley ridiculous excuse and deliberatley left me without medication. Curaleaf have made no attempt whatsoever to resolve this despite admitting this was not my fault and they continue to leave me without medication which is urgentley required. Under the consumer rights act Curaleaf are directly responsible for ensuring medication is delivered on time whichever courier service they choose to use so do not listen if they try to dismiss you and say its a courier issue. Have offered ways to resolve this which their courier service have confirmed they can do but only if instructed by Curaleaf. Legal action commenced for clinical negligence leading to delayed treatment. Will update this post as the case progresses for others who have experienced issues with this pharmacy and may wish to take legal action themselves.

10 star Dr Hazlett hope I spelt that right . Thank god for this man . A proper gent . Called me. To see how I was getting on with a change in prescription. I was quiet surprised but delighted as I had a few questions which he answered. All and all a highly recommended . Clinician .

At the moment myself along with other patients are going over a week without medication due to massive delays to orders being accepted and delivered. Nothing has been communicated to patients about upcoming delays.

When I first signed up at the beginning of the year, my deliveries came within 1 - 2 days and I was recommending the service to others, whereas now you cannot know for certain if ordering 2 weeks in advance will get you your prescribed medication on time.

This has left some people (including myself) having to start swapping clinics because of the uncertainty and anxiety its causing. I do recommend people look elsewhere for peace of mind as the minimum we need as patients is the medicine being delivered :/

EDIT: I want to add that the doctors I have spoken to have been nothing but professional and kind, I have no issues with the staff.

The Curaleaf pharmacy is really letting the company down. When I joined last year it was very good and it was sent almost next day as should be the case. Over the last few months it's become terrible. Never having the strain's you need and taking ages to send out medication. Totally unacceptable considering you are dealing with patients who rely on the service. I will be leaving curaleaf and will be encouraging others to do the same. More interested in money than patients. Very, very disappointed with them.

Just like to say all the staff at curaleaf have went above and beyond for me. In 4 years I've only had 1 issue. Which was when new dpd driver couldn't find address. Understandable cos it was a bit hard to find. Overall I'd give 10 stars as always quick to answer and resolve anything without any hassle. Thankyou ladies n gentlemen at curaleaf. I appreciate you help xoxo

I have been a customer since may 2025 and I know they say they have delivery time set saying up to 2/3 days but since I joined I have been getting next day delivery since I joined so to now be waiting longer isn’t acceptable as it means going days without medication and to say well order earlier isn’t acceptable either as we can only by when the money is there. I see recently you have adverts everywhere and a quick google states you have many new customers then it’s a bit obvious this is the issue im currently sitting with no medication or clue when I will receive. Delivery requires me to wait for emails before I can make plans and the unpredictability of this delivery method means you can plan days or appointments to deal with mental health issues. Currently 3 days without medication and the pharmacy and patient support know this and I read online that’s it’s a breach of care according to the general pharmaceutical council.

Always quick with help and Jake was very helpful

Curaleaf pharmacy has helped me in more ways than I can summarise in a message. I did recently have to change address and due to time and circumstances I could not produce the relevant documentation. I provided an alternative source of documentation showing new address and customer support agent Claire from curaleaf pharmacy helped me take care of the issue.

Overall the team including Nathaniel my consultant with curaleaf clinic and Claire the customer service representative with curaleaf pharmacy has been really professional and friendly.

Many thanks to Lynn, always a pleasure, many thanks indeed. Very best regards, m

Ordered too much by mistake and Louis has responded very quickly and returned my payment

Always the same story ordered and paid told be 2 weeks ?? Absolute joke of a company..

Complete joke.
Communist style bureaucracy and zero flexibility.

Avoid this clinic at all costs.
The customer service at Curaleaf is an absolute joke. You pay a lot of money for private healthcare, but they treat you like a nuisance. There is simply no dealing with this stubborn, rigid bureaucracy.

The waiting times for medication delivery are ridiculous. To make matters worse, their logistics are a mess. They use a courier company that does not deliver on Saturdays. If you ask to change the courier, the answer is always NO. If you ask for a faster delivery so your package arrives on Friday before the weekend, the answer is also NO. Every single request or attempt to sort out a problem is met with a cold response that it cannot be done. They do not even bother to ask the patient what the issue is or how they can help.

They have absolutely no idea about basic customer service. There is zero flexibility and complete indifference to the fact that a patient is left without their medication over the weekend. It is a waste of health, nerves, and money.

I am officially transferring to a competitor that can manage next-day delivery without making a fuss. Highly avoid.

The clinic itself is absolutely fine.
I have no complaints about the doctors or the service they provide. My issue is entirely with Qureleaf Pharmacy.

Every single month I receive a 28-day prescription, but the system doesn't let me order before day 28. As a result, I end up without my medication for nearly a week every month because the pharmacy takes so long to dispatch it.

This is completely unacceptable in 2026. I pay for my prescription on a Monday, and it often isn't delivered until the following Tuesday, more than a week later. We're talking about medication, not an ordinary online purchase. What if someone's health depended on receiving it on time?

Customer service is equally disappointing. The response is basically, "There's nothing we can do," which is not good enough.

To make matters worse, medications are often out of stock by the time I'm finally allowed to order. Then I have to request an alternative prescription, which causes even more delays.

I would not recommend Qureleaf Pharmacy. If you're already with them, I'd seriously consider switching to another pharmacy. My family members use different clinics and pharmacies, and they receive their medication the next working day without these constant delays.

The pharmacy is the weak link here, and it has been the same problem month after month for over a year now.

I genuinely regret becoming a patient with Curaleaf Pharmacy. The amount of stress and anxiety caused by simply trying to obtain medication I am prescribed has made me feel worse than I did before becoming a patient.

My latest issue started with a DPD delivery. Curaleaf use next-day delivery, but medication is not always dispatched on the day it is ordered, so I did not know exactly when it would arrive. I was not home when DPD first came, and instead of marking it as “no answer”, the driver marked it as “unable to provide PIN”, which resulted in the parcel being returned towards Curaleaf.

Curaleaf arranged redelivery for the Sunday. It never arrived. DPD then lost the medication.

This is not the first time I have had problems with DPD. I have previously had medication go missing and had to wait for it to be found, and I have also had drivers claim they attempted delivery when they did not. I have a Ring doorbell, so I can verify this.

What has made this experience so unacceptable is Curaleaf’s response when their courier loses a patient’s medication.

I repeatedly explained that I needed it urgently. I was told they had to wait for DPD to investigate and for the original parcel to work its way back through the system. I was offered absolutely no practical alternative: no replacement, no temporary solution and no meaningful help obtaining another prescription.

Nobody could even tell me when it would be resolved.

DPD eventually found the parcel the following week, but it still had to be returned to Curaleaf before being sent back out to me. I could not understand why Curaleaf could not simply send replacement medication once the parcel was declared lost, then return the recovered medication to stock when it came back.

I was also due to go on holiday during all of this. I repeatedly raised my concern that I would be away without my prescription and tried to resolve it beforehand. Curaleaf only suggested changing pharmacy around two days before I left, rather than when I first raised the issue. By then it was effectively too late and I was left without my medication while on holiday.

Eventually I became so desperate and frustrated that I raised a chargeback. I was not trying to get medication for free. I could not afford to pay again for medication DPD had lost, Curaleaf could not tell me when I would receive it, and I needed the money back so I could obtain medication elsewhere. My intention was for Curaleaf not to resend the original parcel if it was recovered.

The parcel was eventually delivered on 8 August. I then cancelled the chargeback at the first practical opportunity after the weekend.

The timeline is clear: chargeback requested on the 5th, confirmed raised on the 7th, medication delivered on the 8th, cancellation requested on the 10th and the bank confirmed it closed on the 13th.

I have since gone back to my bank multiple times and they have repeatedly confirmed it is closed. I even offered Curaleaf proof from the bank and staff declined to take it.

Despite doing everything asked of me, I have not been able to obtain another prescription since the one delivered on 8 August.

During my most recent call I asked to speak to somebody senior because I was getting nowhere. That request was refused. After weeks without medication, repeated calls to Curaleaf and my bank, being left without medication on holiday and still getting no solution, my frustration reached breaking point.

I do not expect Curaleaf to prevent every mistake DPD makes. What I do expect is a pharmacy to have a proper process when prescription medication is lost.

Curaleaf chose DPD as its courier. If DPD loses a patient’s medication, that should be resolved between Curaleaf and DPD without leaving the patient indefinitely without treatment.

For someone prescribed medication partly to help manage stress and anxiety, dealing with Curaleaf has caused an enormous amount of both.

I already have an outstanding complaint and am now asking for this entire situation to be reviewed by senior management.

Based on my experience, the biggest problem is not that DPD sometimes makes mistakes. It is Curaleaf’s complete lack of urgency, flexibility and ownership when those mistakes happen.

I would not recommend Curaleaf Pharmacy.

Julie was very helpful with my prescription alls good