Great customer service after my second order with them had an issue, speedy e-mail replies and it's so obvious how much these guys care about both customer satisfaction and cue sports in general... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This is now the only place I will go for my pool supplies, have bought several cues, one of them I had a very specific weight requirement, which they sorted with no delay to shipping. I ordered anothe... Se mere
Absolutely love my cue! I had a few issues with delivery due to Royal Mail, but Ben couldn’t have been more helpful throughout. Brilliant customer service and a great product - Would highly recommend!... Se mere
I’ve recently ordered a pool cue and case for my 13 year old Godson. He wanted a junior size cue but with adult weight. After searching the internet I found one that fitted the brief from cue + case.... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We’re Cue + Case, a family-run business based in Yorkshire, we’re positively passionate about Everything Snooker and Pool. Our brands include: + Baize Master + Jonny 8 Ball + PRO147 + Kudos
Kontaktoplysninger
Spring Valley Mills, Stanningley, LS28 6DW, Pudsey, Storbritannien
- 0333 444 1478
- info@funkychalk.co.uk
- cueandcase.co.uk
4,9
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Cue & Case Online UK Store
Thanks Simon — thanks for taking the time to leave this. - Dan
Snooker/Billiards
I ordered 3 items, very pleased with them and competitively priced, would recommend and will certainly use this company again in the future.
26. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Alan — glad you’re happy with the items and pricing. Appreciate the recommendation. - Dan
Good quick delvery only problem was…
Good quick delvery only problem was free gift didnt come with it but overall im happy with my order
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thank you for taking the time to leave a review. The free gift promotion requires the item to be added to the basket during checkout, however we understand this isn’t always obvious. As a goodwill gesture, we’ll send the missing free gift out to you. We’re pleased to hear you’re otherwise happy with your order. - Dan
Great company to deal with
I placed an order with Cue and Case after speaking to them on the phone due to a website issue.
They were more than happy to assist with this.
Unfortunately when my order arrived there was an issue as the postage label must have come off and been added to a different package so I didn't get my order.
I contacted Cue and Case and they arranged a replacement delivery the following day.
Really pleased such a quick resolution was completed.
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Lee — sorry again for the delivery mix-up, but pleased we could get a replacement to you quickly. - Dan
Triangle Chalk
I only bought 4 squares of Triangle chalk, happy with 10% off so just over a £1 a chalk.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Stuart — glad you’re happy with the Triangle chalk (and the discount). - Dan
Top Notch
Quick delivery
Great quality products and pleased to report the new cue led to the downfall of my nemesis!
30. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Dave — love to hear it. Glad the cue delivered when it mattered. - Dan
Products received as advertised
Products received as advertised, good quality and would have no concerns purchasing from Cue and Case in the future
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Dan — pleased everything arrived as expected and you’re happy with the quality. - Dan
Really well made cue
Really well made cue, nicely balanced and excellent value for money. Delivery was swift with no problems at all. Recommended.
29. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Tim — great to hear you’re happy with the balance and value, and that delivery was smooth. - Dan
Lovely Cue came in great packaging and…
Lovely Cue came in great packaging and was exactly what I wanted. Fast speedy delivery and no hassle
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Joseph — glad it was exactly what you wanted and arrived quickly and well packed. - Dan
Shopping as it should be- a great…
Shopping as it should be- a great selection of quality products. I bought some entry level pool cues- dispatched rapidly and very happy with the cues. Thank you to Cue and Case
27. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks, we appreciate it. Pleased you’re happy with the cues and the quick dispatch. - Dan
Service is absolutely outstanding
Service is absolutely outstanding. Called with an order query and they went out of their way to help me. Nice little gift with my order too, which was very unexpected. I have no hesitation in recommending them whatsoever, and I'll certainly be ordering from them again.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Matt — great to hear we could help on the phone and that everything arrived as it should (with a little extra). - Dan
Besvarelse fra Cue & Case Online UK Store
Thanks — pleased you’re happy with the cue and case quality. - Dan
Problem promptly resolved
I had a problem with my item, they were brilliant and sorted it out straight away. Thanks
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Neil — glad we could get it sorted quickly for you. - Dan
Amazing customer service
Amazing customer service! I had an issue with my shipping address which had caused the package to be returned to sender, and not only did they fix the issue immediately, but they resent my order before the original had even arrived back with them.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks James — appreciate the feedback, and glad we could fix the address issue and get it resent quickly. - Dan
Case was smashed and cue tips missing
Case was smashed and cue tips missing, won’t bother again.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Hi there, we've tried reaching out to you to understand what has happened - we can't seem to find an order under your name. Please reach out and we'll be happy to resolve - Dan
I was very happy with the product and…
I was very happy with the product and the website and the delivery was on time.
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thank you for your feedback, Michael. We’re pleased to hear you were happy with the product, found the website easy to use, and that delivery arrived on time. If there was anything that kept your experience from being a 5-star one, we’d genuinely appreciate you letting us know so we can improve. - Dan
Used Lynchs Cuebalm for first time and…
Used Lynchs Cuebalm for first time and really happy with it , it’s brought my dad’s 🙏 old cue back to life . Easy to apply 👌
22. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Robert — great to hear the Cuebalm brought the cue back to life. Appreciate you sharing that. - Dan
New items bought
Superb quality (cue, pool table cover and snooker balls). Great delivery too, on the date stated. Thanks very much, will be coming back for anything else and would fully recommend 👍
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Mr Hooper — delighted you’re happy with the quality and that delivery arrived on the date stated. - Dan
Great service
Great service. Great selection of snooker cues and accessories. Speedy delivery. Best thing is free postage. Alot of snooker cues sites I visited were charging upto £26. Just ordered a cue extension. A++
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Paul — really appreciate it. Glad the range, delivery and free postage made the difference. - Dan
Fast and efficient
Fast, efficient service, well packaged and great product for the price.
19. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Darren — pleased it arrived well packed and you’re happy with the value. - Dan
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