Great customer service after my second order with them had an issue, speedy e-mail replies and it's so obvious how much these guys care about both customer satisfaction and cue sports in general... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This is now the only place I will go for my pool supplies, have bought several cues, one of them I had a very specific weight requirement, which they sorted with no delay to shipping. I ordered anothe... Se mere
Absolutely love my cue! I had a few issues with delivery due to Royal Mail, but Ben couldn’t have been more helpful throughout. Brilliant customer service and a great product - Would highly recommend!... Se mere
I’ve recently ordered a pool cue and case for my 13 year old Godson. He wanted a junior size cue but with adult weight. After searching the internet I found one that fitted the brief from cue + case.... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We’re Cue + Case, a family-run business based in Yorkshire, we’re positively passionate about Everything Snooker and Pool. Our brands include: + Baize Master + Jonny 8 Ball + PRO147 + Kudos
Kontaktoplysninger
Spring Valley Mills, Stanningley, LS28 6DW, Pudsey, Storbritannien
- 0333 444 1478
- info@funkychalk.co.uk
- cueandcase.co.uk
4,9
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to order and my delivery was spot…
Easy to order and my delivery was spot on. Thank you.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks L Wilkinson — glad ordering was easy and delivery was spot on. - Dan
Fast and great service
Package arrived really quickly, packaged well and great quality!
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Paul — great to hear it arrived quickly, well packed, and you’re happy with the quality. - Dan
Great service
Great service, hadn’t received my item , emailed and received within a day or so, thank you and good luck in the future
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Neil — sorry for the delay, but glad we could get it to you quickly once you got in touch. - Dan
Fast delivery
Fast delivery, cues were very well packaged, will use cue & case again
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks John — pleased it arrived quickly and safely packaged. Thanks for choosing Cue & Case again. - Dan
Besvarelse fra Cue & Case Online UK Store
Thanks Jack — glad you’re happy with the cue and accessories, and that delivery was quick. - Dan
Excellent people
Excellent people, product range and prices and not to forget, most excellent customer service !!!
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Mr Papas — really appreciate it. Glad you’re happy with the range, pricing and customer service. - Dan
Brilliant
Brilliant service, fast delivery, both of my taom chalks came with QR codes for verification and with all the fakes going around these days it's nice to know I have the real stuff. My other products look very high quality too, Friendly staff communication through emails, loved the little treat, thanks C&C.
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Moonster — great to hear you valued the Taom verification and that everything arrived quickly with good comms. - Dan
Great customer service and very quick.
Great customer service and very quick.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Ross — appreciate it. Glad it was quick and the support was solid. - Dan
Fast delivery and was very easy to use…
Fast delivery and was very easy to use the quick checkout
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Michael — pleased checkout was easy and delivery was quick. - Dan
Snooker cue late
I recently bought a snooker cue and iys has made my game alot better but when I was trying to get the cue delivered to my house it's was 5 days late to when they said it would be delivered and I got offered a free gift when I bought the cue but I never got anything
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thank you for your review. We’re sorry for the delivery delay you experienced; delivery times are estimates and can occasionally be affected by courier issues outside our control. Regarding the free gift, this does need to be added to the basket at checkout, but we appreciate how this can be overlooked. We’ll arrange for the free gift to be sent out to you. We’re glad to hear the cue has helped your game. - Dan
Great Customer Service and Prompt Delivery
The Aramith Snooker Balls and Case that I bought arrived promptly and with no fuss - They were well boxed and arrived in perfect condition. I had had an issue adding the free cue towel to the order, but this was handled superbly by Amir and duly arrived with the balls as agreed. I cannot praise Cue & Case highly enough - very professional and great customer service. Thank you.
6. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Richard — delighted everything arrived in perfect condition, and glad Amir could get the free towel added as promised. - Dan
Delivered earlier than expected
Delivered earlier than expected, well wrapped , undamaged, good quality case . Very happy 😊
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Carl — great to hear it arrived early, well wrapped, and you’re happy with the case. - Dan
Lovely product
Haven’t changed my cue in nearly twenty years, but what a lovely replacement this is. Quality product, second purchase from these guys after getting my son his first cue early last year. Don’t hesitate to grab one of their cues, I’ll be using these guys for all my accessories too. Thank you 👍
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Adam — really appreciate the repeat custom. Glad the new cue feels like a quality upgrade. - Dan
Great packaging & items
The parcel was packed in order to preserve the items during shipment. Everything was perfect ! And I received some candies & coupons, lovely. The items are great. I recommend even If I could not get it delivered to France.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks T GV — pleased everything arrived safely and you’re happy with the items and packaging. Thanks for the recommendation. - Dan
The process from Buying and experience…
The process from Buying and experience was outstanding. Smooth purchase and an even smoother cue, With a lovely little treat in the packaging.
Many thanks guys,
Luke
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Luke — glad it was smooth from order to delivery, and that you enjoyed the little extra in the parcel. - Dan
Was easy to find a good weighted cue at reasonable price
Was easy to find a good weighted cue for my daughter in law with a 9mm tip at a very reasonable price but could do with better tip so soon as it was delivered I changed it
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Adam — pleased you found the right spec at a good price. Appreciate the feedback. - Dan
The cues were good quality and feel…
The cues were good quality and feel decent to use
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Guy — glad you’re happy with the quality and feel of the cues. - Dan
Never received the order
Never received the order. Replied to the email saying it had been dispatched. No response. Replied to the email prompting me to leave a review. No response. Won't be using again.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Hi there, we replied to you on both occasions so please check your spam. If you can give us a call tomorrow, we'll get this sorted for you. Dan
Professional
Plenty of options and not too complicated to navigate. Very happy with cue, case and the extras I got.
I made an error in purchasing 2 cases when getting my cue, didn't realise until after I had paid. Sent an email straight away.
2 days later the correct order arrived (1 case and everything else with it) and refund sorted.
Professional 👍
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Alex — glad we could correct the order quickly and get the refund sorted. Appreciate the feedback. - Dan
Great selection of cues with…
Great selection of cues with competitive prices
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Navaid — appreciate it. Glad you found a good range at competitive prices. - Dan
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