Cue & Case Online UK Store Anmeldelser 

Great customer service after my second order with them had an issue, speedy e-mail replies and it's so obvious how much these guys care about both customer satisfaction and cue sports in general.

Particular thanks to Ben for his time and efforts regarding my order. I have recommended them to a friend and will continue to do so if ever anyone wants anything cue-related.

Thank you.

This is now the only place I will go for my pool supplies, have bought several cues, one of them I had a very specific weight requirement, which they sorted with no delay to shipping. I ordered another late last night, it's already on its way! I know it will be packed well and in my hands tomorrow! If I hear any of anyone looking for a replacement cue, this is the direction I point them. The cues themselves are always exactly as described, blemish free and completely straight (nothing like the banana that was sent to me by a much larger company who shall not be named)

I’ve recently ordered a pool cue and case for my 13 year old Godson. He wanted a junior size cue but with adult weight. After searching the internet I found one that fitted the brief from cue + case. I emailed them to double check the weight and they responded quickly and were really friendly and helpful. The cue arrived quickly and I was very happy with the customer service. My godson loves it! It was the Jonny 8 ball Jet 48 inch if you’re looking for something similar for your child.

Absolutely love my cue! I had a few issues with delivery due to Royal Mail, but Ben couldn’t have been more helpful throughout. Brilliant customer service and a great product - Would highly recommend!

Ordered twice in the past few months. Both cues and cases have been well packaged and delivered with absolutely no issues. They even threw in a bag of haribo when I ordered a junior cue for my son. Fantastic company who I can't recommend enough.

Very good service - good range of products. I ordered several things (cue case, chalk, extension), and although one of the products they sent was inadvertently the wrong product, I dropped them an email and they resolved it very quickly and sent the correct product. Mistakes sometimes happen, and when companies deal with them promptly and efficiently, it makes all the difference. I'll certainly use them again in future. Thanks very much.

Would just like to say to Ben thank you for all your help and assistance in helping out with a wrong mini butt I received for my pool cue, after contacting him he immediately sent out the correct mini butt after showing him a video and made the interaction very easy and at the upmost urgency to resolve. Thanks again Ben your a credit and will be using you guys more often because of it.

Awsome product sleek hard case and the cue is fab too grain runs perfectly when put together and it feels really smooth delivery was brilliant it came a day earlier WOOP WOOP. Love the sweets too thank you so much

Item bought was great and delivered on time.
Highly recommended for snooker accessories..

Although my initial order was incorrect, the communication from Cue+Case was exceptional.
Every email sent was promptly replied to with useful information on how to correct my order.
They provided a return label without difficulty and within three days the incorrect cue was returned and the correct item was safely delivered to me.
Overall, this company offers a wide range of pool and snooker cues and a comprehensive selection of accessories at great prices.

Excellent products, fast delivery time. I had an issue that occurred during delivery where a case was slightly damaged. I contacted them via email and their support was fantastic. 100% reccomend.

First impressions are excellent. The cue looks absolutely amazing with a really clean, premium finish. It has a classy, high-quality look and feels great in the hand. The weight is spot on and feels really well balanced, which gives it a quality feel straight away.

The case is also really nice—simple, smart, and sturdy, offering good protection without being bulky.

Delivery was excellent too. I placed my order on Tuesday, it was dispatched the following day, and it arrived this morning, so I was really impressed with how quickly it got to me.

Overall, I’m very impressed with the quality, presentation, and service. Even before getting it on the table, it feels like a fantastic cue, and I can’t wait to start using it. I’d definitely recommend it.

Amazing service. I’ve ordered everything from chalk to snooker balls and have always been top notch with swift delivery.

Very good service, and just fitted my tip and seems really good nice grip and cue ball Control, would highly recommend.

I ordered some chalk and got a free cue wipe and a bag of skittles, plus a discount code for future purchases. Will shop again.

Fast delivery, top quality product, very happy with order. Thank you

Great selection of Pool items available at really good prices.

My order came on time and packaged well.
However, there was an item missing from my delivery (mistakes happen but they can be fixed). So I reached out to their support (which was really easy to do) & Ben was quick to help rectify the issue & sent out a replacement for next day delivery - which did arrive the next day! Thanks Ben :)

Excellent store with fantastic customer service!
100% would recommend Cue + Case!

I've already placed another order for more accessories I need based on my positive experience!

Could not recommend this online store more. Made a mistake that was completely my fault ordering a single cue instead of the bundle with the case, extension and chalks. Contacted them just to see if there was anything I could do to upgrade and the support team where super friendly and helpful. From my experience the company goes above and beyond with customer service and has done more than most. Would like to also give recognition to Ben who I was emailing for support and it’s refreshing to be contacting one person throughout unlike most places that pass you through different people who don’t understand previous emails.

Value of their products was better than any other online store that I have seen and the bundles they offer has saved me almost £100 compared to buying items individually

Delivery was fast and packaging was secure ensuring the cue arrived undamaged.

Overall would give 10/5 stars if I could and will be using this store in future

I have to say that I've bought several cues from this company. Always a swift delivery. I had a slight problem with my last cue which was a gift so I wanted it to be perfect. The responded swiftly to my email and resolved the issue by replacing the cue. They are always happy to answer any questions. I would 100% recommend them.

I had a great experience ordering from Cue & Case Online. The website and ordering process were incredibly straightforward and seamless, and the initial postage and delivery speed were fantastic.

As a casual but experienced pool player, I already own an Ultimate Pool 3/4 joint cue, but I wanted a budget-friendly, centre-jointed option that was easier to transport—something I could just throw in the back of the car if there's a chance I might be playing pool, but might not do. I essentially wanted this cue so I didn't have to rely on the cheap house cues that places buy in bulk and are generally not well maintained.

I decided on a Johnny 8 Ball cue, and in my opinion, it is really good for the price range! I also ordered a case and some other accessories as part of the order, and I'm really happy with all of it.

There was a slight oversight where one item was missing from the package, but their customer service was brilliant. I got in touch via email and spoke to Ben, who was fantastic. He immediately sorted it out and sent the missing item, which arrived the very next day without any issues.

The fact that the missing item was rectified within 24 hours shows how excellent their customer service is. If Trustpilot allowed it, I’d easily give them a 4.9—the only reason it's not a full 5 stars is because of that initial missing item.

Other than that, everything was perfect, shoutout to Ben for the quick fix, and I’d highly recommend them!