Great customer service after my second order with them had an issue, speedy e-mail replies and it's so obvious how much these guys care about both customer satisfaction and cue sports in general... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This is now the only place I will go for my pool supplies, have bought several cues, one of them I had a very specific weight requirement, which they sorted with no delay to shipping. I ordered anothe... Se mere
Absolutely love my cue! I had a few issues with delivery due to Royal Mail, but Ben couldn’t have been more helpful throughout. Brilliant customer service and a great product - Would highly recommend!... Se mere
I’ve recently ordered a pool cue and case for my 13 year old Godson. He wanted a junior size cue but with adult weight. After searching the internet I found one that fitted the brief from cue + case.... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We’re Cue + Case, a family-run business based in Yorkshire, we’re positively passionate about Everything Snooker and Pool. Our brands include: + Baize Master + Jonny 8 Ball + PRO147 + Kudos
Kontaktoplysninger
Spring Valley Mills, Stanningley, LS28 6DW, Pudsey, Storbritannien
- 0333 444 1478
- info@funkychalk.co.uk
- cueandcase.co.uk
4,9
Fremragende
1 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service and product
We had an issue with courier not finding my house and my case was sent back, but after a short email exchange with Ben it was dealt with swiftly and professionally and cue case arrived next day. Delighted with it and the service provided! I definitely recommend! Thanks again
12. februar 2026
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Besvarelse fra Cue & Case Online UK Store
Thanks Thomas — appreciate the patience with the courier issue, and glad Ben got it sorted quickly. Enjoy the new case. - Dan
Jonny 8 Ball Pool Table Cover 6 FT
Dear Cue & Case,
Fantastic customer service providing fast delivery pace, the product is fantastic and I’ve received it in great order.
I’ve found it amazing that they’ve also added a mini bag of Haribo Tangfastics to say thank you.
Great value for money and the appearance of the packaging seems professional.
I will definitely order from here again!
Kind Regards
Andrew
11. februar 2026
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Besvarelse fra Cue & Case Online UK Store
Thanks Andrew — delighted you’re happy with the cover and the service, and glad everything arrived in great order. - Dan
Besvarelse fra Cue & Case Online UK Store
Thanks Nath — appreciate it. Glad it arrived quickly and you’re happy with the product. - Dan
Great quality cue
Great quality cue. Highly recommended. Well pleased.
12. februar 2026
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Besvarelse fra Cue & Case Online UK Store
Thanks Brendan — great to hear you’re pleased with the cue. Thanks for recommending us. - Dan
Solid - knowledgeable.
Love ‘em: great range of products at reasonable prices. Great service too. Honest - decent company.
I’ve had cues and accessories from this firm over the last few years. My latest enquiry was for a male threaded replacement (for my spare - “banana” cue shaft). I mistakenly ordered a female thread shaft. When I realised and called them, their representative hunted high and low for what I wanted. On realising they didn’t have the shaft I needed, he then hunted for an adaptor, unfortunately without success. What I’m most impressed about - besides the friendly - professional service I received for an “occasional customer” was that I had a full refund to my card within 12 hrs. Bang on - Thank you. My go-to store.
2. februar 2026
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Besvarelse fra Cue & Case Online UK Store
Thanks John — really appreciate the detailed feedback. Sorry again about the thread mix-up, but glad we could get you refunded quickly and help as much as possible. - Dan
A great service and great cue and case…
A great service and great cue and case really pleased with them
12. februar 2026
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Besvarelse fra Cue & Case Online UK Store
Thanks Andrew — pleased you’re happy with the cue and case, and thanks for choosing us. - Dan
Great value products & excellent service
Back in November, I decided to upgrade my snooker cue. Like most casual players, I'm pretty hopeless, but it's nice to have a decent cue that looks, feels & performs really well. Since buying a cue & case package, I've also purchased a 2nd cue, and that too is a quality product.
Service was excellent. One of the cues had a slight issue, but the chaps at Cue & Case replaced it, no problem.
My snooker hasn't improved, but now I can't blame my poor break building on having a rubbish cue!
25. november 2025
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Besvarelse fra Cue & Case Online UK Store
Thanks Stephen — really appreciate your continued custom. Glad we could sort the issue quickly and you’re enjoying both cues. - Dan
New cue as advertised
Have received the cue as ordered. Packaging spot on. Delivery as advertised. Just hope my snooker game will improve!!
11. februar 2026
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Besvarelse fra Cue & Case Online UK Store
Thanks Brian — glad everything arrived as advertised and well packed. Hope the new cue helps the game along. - Dan
Absolute quality
Absolutely delighted with the entire design and quality of the cue, case and extension pieces. The cue is so smooth and love the design at the base. Quality and robust product. 5* all day long.
3. januar 2026
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Besvarelse fra Cue & Case Online UK Store
Thanks Craig — delighted you’re happy with the cue, case and extensions. Appreciate the 5* feedback. - Dan
My cue and case turned up earlier than…
My cue and case turned up earlier than expected which was great and the quality of all of the components is excellent, I even had a surprise gift which I very much appreciate.
I have recommended cue and case to my friends and family.
Big thanks to the cue and case team
Alex
3. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Alex — great to hear it arrived early and you’re happy with the quality (and the little surprise). Thanks for recommending us. - Dan
quick at all stages .
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Martin — appreciate it. Glad it was smooth from start to finish. - Dan
Besvarelse fra Cue & Case Online UK Store
Thanks Tracy — thanks for the feedback. Pleased it arrived quickly and you’re happy with the quality. - Dan
The cue and case are excellent
The cue and case are excellent, however I purchased extra chalk to receive the free cue cloth if you spend over £75 and didn't receive it! After contacting them they organised for the cloth to be sent out.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thank you for your feedback and for your order. The free cue cloth promotion does require the item to be added to the basket at checkout, but we appreciate how easily this can be missed. We’ve arranged for the missing cue cloth to be sent out to you separately. We’re glad to hear you’re enjoying the cue and case. - Dan
A great Case at an affordable price.
I ordered a Baize Master Arrow 3/4 Deluxe cue case from Cue+Case. It was dispatched promptly and was well packed. The Case looks great and accommodates my cue, extention and mini butt perfectly. There's also a place for the chalk.
29. januar 2026
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Besvarelse fra Cue & Case Online UK Store
Thanks David — glad the case fits everything perfectly and arrived promptly and well packed. - Dan
The product is amazing quality
The product is amazing quality, at a reasonable price. Delivery was prompt and the little touch of including the sweets was amazing. This cue case was bought for my 10 year old son who is over the moon with it and you’ve made his day. We shall use you again. My Son wants to say a personal thank you very much.
6. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Mick — really pleased your son loves the case. Thanks for the kind words about the quality and the little extras. - Dan
Ordering was easy, issues sorted extremely fast.
Ordering was easy. When the cue arrived it was really sadly damaged due to having been bent in transit (dispute it being in a substantial carboard tube) by the courier company. I contacted Cue&Case and they sorted a return immediately replacement arrived today in practically a bulletproof cardboard tube. So pleased. Cue is really lovely quality, very happy.
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Claire — sorry the courier caused the damage, but glad we could sort the return and replacement quickly. Enjoy the new cue. - Dan
Very happy with my cue case great value…
Very happy with my cue case great value for a very well made case, delivery was all on time and easily tracked with the royal mail tracking details, very good service.
2. februar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Alan — great to hear you’re happy with the case and the service, and that tracking made it easy. - Dan
Besvarelse fra Cue & Case Online UK Store
Thanks Mrs Bowers — appreciate it. Glad everything was fast and good value. - Dan
Excellent service
Initially received the wrong cue but this was promptly dealt with my Ben with minimal hassle. 2nd cue I purchased is great. Thanks
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Ste — sorry about the initial mix-up, but glad Ben got it sorted quickly. Enjoy the new cue. - Dan
Items as described and quick delivery
Items as described and quick delivery. All in great experience and would order from them again.
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra Cue & Case Online UK Store
Thanks Tom — pleased everything arrived quickly and as described. Appreciate the recommendation. - Dan
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