Josie Holman is a star! She qwelled my anxiety and sortedmy duplication dilemma in a caring, speedy & proffesional manner. I have been able to rest easy since speaking with her. 5 star service (shame... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Called with a query this morning. Josie was so friendly and re-assuring. Answered all questions clearly and did not rush. Made me feel I understood the process better. Their emails and commu... Se mere
Virksomheden har svaret
I discussed my ongoing case earlier today with Daniel Larsen (Customer services) and felt reassured and confident that Daniel will look into the areas discussed. Daniel has a friendly, efficient mann... Se mere
Called to speak to someone today to see if they could clarify a concern I had from an email I had received from them. I spoke to Josie Holman who was very professional & knowledgeable, answered my co... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Consumer Rights Solicitors is a law firm specialising in financial litigation. We offer a range of low cost and no-win no-fee services to ensure your consumer rights are protected when taking out credit (e.g. credit cards, loans, mortgages and hire purchase agreements). We specialise in getting customers compensation where it is due, and we provide services to assess and challenge the validity and enforceability of our clients' debts.
Kontaktoplysninger
Merchants Warehouse, 21 Castle Street, M3 4LZ, Manchester, Storbritannien
- 0161 464 3509
- info@crsolicitors.co.uk
- crsolicitors.co.uk
4,6
Fremragende
499 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 82 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Made an old git very happy !
I was really happy with the customer service I received from Gemma Shaughnessy at Customer Rights Solicitors today.
Being a pensioner I was a bit nervous about contacting a Solicitors offices but Gemma was very understanding of my issue and put my mind at ease by providing clear and concise advice that has enabled me to resolve my problem.
Many thanks to Gemma and CR Solicitors for your help today.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Thank you very much for providing your positive review. We will pass on your kind words to our customer advisor. Your feedback is very much appreciated and continues to help us provide an effective claim process.
Kind Regards
Consumer Rights Solicitors.
Gemma Shaughnessy was outstanding…
Gemma Shaughnessy was outstanding really helpful and quick but also extremely clear and direct
Perhaps the best phone call I’ve had with anyone whenever I’ve needed to make a call to a business
Really impressed by how quick it was and easy she made it
Usually calls like this can take a fair proportion of time which is frustrating but yeah really happy
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback very appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards
Consumer Rights Solicitors.
I spoke with Paul at Consumer Rights…
I spoke with Paul at Consumer Rights Solicitor's and he was very polite and helpful and knowledgeable and answered all of my queries to my satisfaction.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed onto your case handler. Your feedback is appreciated, as it's very helpful to assist us to continue to provide a satisfactory claim process.
Kind Regards
Consumer Rights Solicitors.
excellant customer service emma…
excellant customer service emma provided accurate information to my ongoing claim as in regards to passing on information to my claim group regardind a finance agreement wit psa finance
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto your case
handler. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
Fantastic service from a fantastic lady
I was dealt with by Josie and she couldn’t have been nicer more pleasant or more helpful than she was. She is a credit to the company. I cannot recommend the service I received from Josie highly enough she was marvellous.
Thank you so much .
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Thank you for taking the time to provide us your positive review. Your kindness is appreciated, and very helpful. So we may review and learn from, to continue in future to provide similar positive experiences for our clients.
Kind Regards
Consumer Rights Solicitors.
Double booked.
I mistakingly, instructed two solicitors to resolve my car finance problem. When I was informed of this I contacted Josie at Consumer Right Solicitors, who explained how to resolve problem, within 1 hour problem was solved, friendly, efficient & professional.
Would definitely recommend .
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed onto. Your feedback is appreciated, and very helpful for us.
Kind Regards
Consumer Rights Solicitors.
I would give zero
I would give zero! I have been asking them to stop sending complaints in my behalf as I DID NOT instruct them to do so!
Who can I complain to! It is infuriating and must be illegal??
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Dear Claire,
We are sincerely sorry; to see you have felt it necessary to leave a low rating review. It is never our intention, for our clients to feel, we have acted in any way without their authority.
We are apologetic, should you not recall signing up for this claim. We of course can help provide the proof of authority, and audit trail of how your information was received. No action is complete before we have received sufficient client authority. We complete stringent investigation of any accusations of fraud or misinformation. We would not proceed with your claim, unless we and the claims companies we work with, had sufficient authority in which to act.
We are a regulated firm, which you can verify through our SRA number: 639255.
We work with regulated lead specialist. It’s likely, you signed up for a claim with an organisation of such, through a social media advertisement. All our lead specialist, are registered claims management companies, who generate established client leads for potential finance agreement claims
Please contact us, as soon as possible so we may review your concerns, in line with your case. We can then determine where your details where obtained, and when you signed up for a claim, to and help resolve your concerns, and cancel the claim, if you are no longer interested.
To allow us to resolve your complaint, please phone: 0161 464 3509. Our lines are open Monday to Thursday 9am - 6pm and Fridays 9am - 4pm. Alternatively, please write to us with your concerns by email: info@crsolicitors.co.uk
Kind regards,
Consumer Rights Solicitors.
not great with communication at all
I have to say I have never spoken to anyone all I get is messages via text message asking me to sign a new file when click on the file there is nothing to say what I'm actually signing it's blank no emails. I not gonna sign anything I cannot read. Seems dodgy. I have googled them hence why I am writing this. However I cannot say communication is good as this is only the second time I have heard from them in 6 months. So I am not impressed at all and won't be signing anything I cannot read. No point in sending blank files then say sign here, it's not going to happen. Maybe they take on more than they can handle and that could be why some people get a better outcome and relationship with them.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Dear Lisa,
We are sincerely apologetic to hear of this error, and your feelings of your experience with our firm being less than satisfactory.
From what you have described, it sounds like a technical error. We do apologise about this and of course will endeavour to resolve this for you. We can always provide any communication by alternative methods such as email or post, if it’s not accessible in the first method. We would never intentionally send blank documents. Unfortunately, some software are not compatible across different devices, and this is likely what’s cause the documents not be initially visible. If you have any concerns at any stage, we are always contactable to help resolve by phone or email.
Unfortunately, we can not locate a case for you on our system with your username. Therefore, we would appreciate if you could email your case reference, full name, and any identifiable details such as address. As well as the details of your complaint, to info@crsolicitors.co.uk so we may investigate and resolve your concerns.
Kind Regards,
Consumer Rights Solicitors
Uncommunicative!!
Consumer Rights Solicitors have ignored a Data Subject Access Request (DSAR), no response within 28 days, and the formal complaint we sent to them, a further 28 Days. I will now be contacting the Information Commissioner to lodge a formal complaint.
22. april 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Dear Stephen Williams,
We are sincerely apologetic to hear that you feel your experience with our firm has been less than satisfactory. We would never intentionally ignore, or exceed any client request, especially in relation to a DSAR. This is not a reflection the level of service we aim to provide.
Unfortunately, we can not locate a case for you on our system with your username. Therefore, we would appreciate if you could email your case reference, full name, and identifiable details such as address. As well as the details of your complaint, to info@crsolicitors.co.uk so we may investigate and resolve your concerns.
Kind Regards,
Consumer Rights Solicitors
You're keeping me posted
You're keeping me posted. Therefore your keeping me in the loop. Thanks
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Dear Keith Downey,
Thank you for taking the time to leave your feedback. We are very pleased to read of your positive experience. Your feedback is appreciated, as this is integral in helping us continue to provide high-quality service.
Kind Regards,
Consumer Rights Solicitors.
A good company to deal with
A good company to deal with. They fully inform you throughout the process. Never fail to get back to you via email. Communications are first class. Customer service is great. Highly recommend this company
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Dear Jeff Sharp,
We are pleased to have received your positive feed back and we are delighted to have been able to assist with your claims successful outcome. Thank you for choosing to work with our firm.
Kind Regards,
Consumer Rights Solicitors.
Excellent all round
7. maj 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Thank you very much for providing your positive review. Kind Regards Consumer Rights Solicitors.
Josie was a very pleasant and helpful…
Josie was a very pleasant and helpful person so clear I could understand everything she said which makes a change, extremely lovely voice that made me feel comfortable, she was also very helpful and I left feeling satisfied
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. This will be passed onto your case handler. Your feedback is much appreciated, and we are happy to hear we have been able to assist you. Kind Regards Consumer Rights Solicitors.
So far so good
So far so good. Continued communication throughout my claim. No win no fee aswell which I like. Look forward to hearing a outcome soon
Thank you
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
We are thankful, you have taken the time to provide us with your positive feedback. We are happy to hear, of your satisfaction to date with our handling of your claim. Kind Regards Consumer Rights Solicitors.
This company is the worst I would…
This company is the worst I would advise people to stay well away from them, they have been constantly harassing me regarding a car finance claim which I have no idea about they even sent me an email of a form I signed, which was not my signature I emailed them telling them I have no idea who you are and I'm not interested, instead they send me a email back saying my claim is under way and they will keep me up to date on the progress lol, this company is a complete and utter disgrace.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Dear Lakvire,
We are sincerely apologetic, to see you have felt it necessary to leave a low rating review. It is never our intention, for our clients to feel harassed from any of our correspondence. This is not a reflection of the level of customer service we aim to provide, and we would appreciate if you can contact us directly, to help us resolve these concerns for you.
We are sorry to hear, you do not recall signing up for this claim. We of course can help provide the proof of authority, and audit trail of how your information was received. No action is complete before we have gain sufficient client authority. We complete stringent investigation of any accusations of fraud or misinformation. We would not proceed with your claim, unless we and the claims companies we work with, had sufficient authority in which to act.
We are a regulated firm, which you can verify through our SRA number: 639255.
We work with regulated lead specialist. It’s likely, you signed up for a claim with an organisation of such, through a social media advertisement. All our lead specialist, are registered claims management companies, who generate established client leads for potential finance agreement claims
Please contact us, as soon as possible so we may review your concerns, in line with your case. We can then determine where your details where obtained, and when you signed up for a claim, to and help resolve your concerns, and cancel the claim, if you are no longer interested.
To allow us to resolve your complaint, please phone: 0161 464 3509. Our lines are open Monday to Thursday 9am - 6pm and Fridays 9am - 4pm. Alternatively, please write to us with your concerns by email: info@crsolicitors.co.uk
Kind regards,
Consumer Rights Solicitors.
The reassurance that my problem would…
The reassurance that my problem would be dealt with
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. This is much appreciated, and we are happy to hear we have been able to assist you. Kind Regards Consumer Rights Solicitors.
Emma has been the amazing star I needed…
Emma has been the amazing star I needed with my experience, she has supported and guided me so much through my process and I couldn’t be any more grateful to have someone so lovely handling my case. Thank you Emma!
14. maj 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Thank you for taking the time to leave your positive feedback. Your kind words will be passed on to Emma. Your feedback is appreciated, as it's very helpful to assist us to continue to provide a satisfactory claim process. Kind Regards Consumer Rights Solicitors.
Excellent customer service Josie Holman
My correspondence with Josie Holman via phone and email was nothing short of excellent customer service. She was knowledgable, gave me confidence in her approach and most importantly was empathic to my circumstances. Excellent customer service - thank you Josie!
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Thank you for taking the time to leave your positive review. Your kind words will be passed on to Josie. Your feedback is appreciated, and very helpful for us. Kind Regards Consumer Rights Solicitors.
I have been trying to get an update…
I have been trying to get an update from them for over 6 months. When I email them, they simply don't reply. Last time I had to call, but still couldn't get anything out of them.
I would like to know if the claim is still live, whether it is positive or negative
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Dear Mark Brown,
Thank you for your providing you feedback. The concerns you have raised have been read and noted. We are sorry to see you have felt it necessary to leave a negative review. This is not a representation of the level of customer service we aim to provide.
To allow us to resolve your complaint, please phone: 0161 464 3509. Our lines are open Monday to Thursday 9am - 6pm and Fridays 9am - 4pm.
This company are total joke and do…
This company are total joke and do nothing but harass you and threaten you with you will pay the court costs if you don’t turn up 2 court . Avoid them all cost.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Consumer Rights Solicitors
Dear Adam,
We are sorry to see you have felt it necessary to leave a negative review. It is never our intention, for our clients to feel harassed or threatened. We always aim to provide a clear level of communication, and we are disappointed, if you feel this is not the experience you've had.
Please contact us, as soon as possible so we may review your concerns, in line with your case. so we may determine why you have been advised of any costs, and help resolve this.
To allow us to resolve your complaint, please phone: 0161 464 3509. Our lines are open Monday to Thursday 9am - 6pm and Fridays 9am - 4pm. Alternatively, please write to us with your concerns by email: info@crsolicitors.co.uk
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