Travelled some distance to purchase new a Croydex Flexi-Fix. When I got home, upon opening the box a small handful of mounting hardware was not there. (I did wonder if someone, in the partic... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Purchased quick release toilet seat, very easy to fit but unfortunately after a couple of weeks seat moved. I phoned Croydex and was pleasantly surprised just how helpful they were. No fuss, no hassle... Se mere
Virksomheden har svaret
Purchased an orta toilet seat! Amazing quality and a brilliant fitting system that makes it the easiest toilet seat I have ever fitted! I will be purchasing more of these!!
Virksomheden har svaret
Fabulous customer service after having a self inflicted issue with fitting a toilet seat. How nice to receive such good service. Thank you Tracey.
Virksomheden har svaret
4,7
Fremragende
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Out standing service
Out standing service. Didn't even think I could get a spare for a toilet seat, telephone call to Croydex, put straight through to the spares dept. where I felt the Staff took a genuine interest in my problem. With the help of the Product No. the spare was found,ordered and dispatched free of charge. Not a Robot in sight!
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that our spares team was able to help you quickly and efficiently. We are proud to offer genuine customer service, and it is fantastic to know that having a real person on the end of the phone made such a positive difference. Thank you for your kind comments about the team, and we are pleased we could get the correct spare identified and dispatched for you. We really appreciate your support and feedback.
Kind regards,
Croydex
It is so nice to talk to helpful people.....
Travelled some distance to purchase new a Croydex Flexi-Fix. When I got home, upon opening the box a small handful of mounting hardware was not there. (I did wonder if someone, in the particularly large retail outlet, had perhaps helped themselves - who knows!....)
Anyway, rather than travelling all the way back to the retail outlet, I thought why not put a call into Croydex and ask for some assistance.
Spoke with the ever so helpful Alison Bryant, who very quickly and professionally solved the problem for me.
Am grateful to both Croydex and Alison for resolving the problem. If only other things were as easy as this!
Again, much appreciated.... E.
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you for your wonderful review. We are delighted to hear that our team was able to help resolve the issue quickly and save you a return journey. It is especially pleasing to hear your kind words about Alison. Providing friendly, professional, and efficient service is something we pride ourselves on, and we will be sure to pass your feedback on to her. Your support is greatly appreciated.
Kind regards,
Croydex
Fabulous customer service after having…
Fabulous customer service after having a self inflicted issue with fitting a toilet seat. How nice to receive such good service. Thank you Tracey.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good afternoon,
Thank you for taking the time to leave such a lovely review. We are delighted to hear that Tracey was able to help resolve the issue and provide the level of customer service you deserved. It is always great to know that our team has made a positive difference, and we will be sure to pass your kind comments on to her.
Kind regards,
Croydex
Just great customer service
Purchased quick release toilet seat, very easy to fit but unfortunately after a couple of weeks seat moved. I phoned Croydex and was pleasantly surprised just how helpful they were. No fuss, no hassle, no excuses just first class service and two replacement hinges sent in the post. Less than 10 minutes to fix and problem solved. Thank you for your first class service and excellent customer support. I would recommend your company to all and such a pleasure to use a company who still puts the customer first.
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good afternoon,
Thank you for taking the time to share your experience. We are pleased to hear that, although you encountered an issue with the seat moving, our team was able to resolve it quickly and efficiently. Providing hassle-free support is something we take great pride in, so it is wonderful to know that our customer service and replacement process exceeded your expectations. We are especially pleased that the new hinges were easy to fit and got everything back working perfectly. Thank you for your kind words and recommendation. Feedback like yours means a great deal to us.
Kind regards,
Croydex
Orta toilet seat
Purchased an orta toilet seat! Amazing quality and a brilliant fitting system that makes it the easiest toilet seat I have ever fitted! I will be purchasing more of these!!
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you for your fantastic review. We are pleased to hear that you were impressed with the quality of the Orta toilet seat and found the fitting system so easy to use. It is great to know the installation was the easiest you have experienced. We really appreciate your support and look forward to supplying you with more products in the future.
Kind regards,
Croydex
Excellent customer service and experience.
We messed up twice during installation of a mirrored cabinet. The first time glass shelves in a cabinet were put in a safe place and I'd not been shown this, so I asked for them to be sent. The second time there was an (unknown to us) loose wire with the cabinet installation.
On both occasions there was excellent, efficient comms from Nicola, and from Tracey too on the second. Apologies were given - I've offered ours - and replacements were offered and sent immediately. I'm aware I've wasted their time but they have been gracious and polite throughout. Excellent customer service and aftercare. And, pretty good prices on the Croydex products I've bought.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you for your wonderful review. We are delighted to hear that, both Nicola and Tracey were able to provide the support you needed. Your kind comments about our customer service, aftercare, and product value will be shared with Nicola and Tracey, who will be thrilled to receive your feedback. We truly appreciate your support and hope you enjoy your mirrored cabinet for many years to come.
Kind regards,
Croydex
First class prompt and friendly…
First class prompt and friendly service. After contacting Croydex to see if a small replacement grub screw was available for a product purchased several years ago it arrived in the post within 2 days. The response from the Croydex team was friendly and helpful. Thank you.
24. september 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you for your fantastic review. We are delighted to hear that you received such prompt and friendly service from our team. We understand how important even the smallest replacement parts can be, so we are pleased we could help and get the grub screw to you quickly. Your kind comments about the helpful and responsive support you received are greatly appreciated and will be shared with the team. Knowing that we were able to assist with a product purchased several years ago makes your feedback especially rewarding.
Kind regards,
Croydex
We purchased the Croydex Eyre Flexi fit…
We purchased the Croydex Eyre Flexi fit toilet seat and unfortunately didn't quite get the fit right. I called Croydex to order replacement hinges so that we could refit it. Alison kindly sent us a set complimentary.
Excellent customer service,
Thank you
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you for your wonderful feedback. We are delighted to hear that we were able to help resolve it quickly. Providing excellent customer service is very important to us, and Alison will be pleased to know her assistance was appreciated.
Kind regards,
Croydex
Had a little snag
Had a little snag. comprehensive instruction the film protection uallows you to position for final fix.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you for your review. We are pleased to hear that you found the instructions comprehensive and that the protective film allowed for easy positioning before the final fix. We appreciate your feedback and are glad the installation process worked well for you. Thank you for choosing Croydex, and we hope you continue to enjoy your purchase.
Kind regards,
Croydex
Excellent Customer Service
I ordered a new toilet seat through Amazon. However, when it arrived there was a slight imperfection. I contacted Croydex, who immediately arranged a replacement. No need to return the original ( I had sent a photo). The replacement arrived within a few days in perfect condition.
This is what I call Customer Care. A pity not all businesses take the same care
23. august 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you for taking the time to share your experience. We are delighted to hear that our customer service team was able to resolve the issue quickly and efficiently. Providing prompt support and making the process as straightforward as possible for our customers is something we take great pride in. It is wonderful to know that your replacement arrived in perfect condition and that you felt well looked after throughout. Your kind words about our customer care mean a great deal to us, and we will be sure to pass your feedback on to the team.
Kind regards,
Croydex
Croydex 'does not slip' up on toilet seat Customer Service :¬)
Our Rutland 'does not slip' toilet seat has gradually moved off-centre over the last few months and needed adjustment. Having lost the bespoke adjuster tool, I telephoned Croydex Customer Service to ask where I could source a replacement. Pleasantly surprised when contact person Alison told me she'd post one to me free of charge! Further discussion revealed I'd need two new brackets - which would also be foc if my purchase was within 12 month guarantee. I couldn't remember so left in abeyance. When I eventually found my purchase was within the last 12 months, I emailed a scan of the receipt and received the brackets within the week. Unfortunately a black plastic spacer bar was missing (and I did not have the original) so I had to request it also be posted to me. It was also promptly posted to me foc. It's been refreshing to deal with a company that employs real people (not AI chat bots) that genuinely want to help customers solve their problems in a prompt and friendly manner.
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you very much for taking the time to share your experience with us. We are delighted to hear that Alison was able to assist you and that the replacement parts reached you promptly. We understand how frustrating it can be when a product requires adjustment, so we are pleased we could help resolve the issue and get everything back in working order for you. Your comments regarding the level of customer service you received are especially appreciated. We pride ourselves on providing friendly, personal support, and it is wonderful to know that this made a positive difference to your experience. We will be sure to pass your kind words on to Alison and the wider team. Feedback like yours is invaluable and helps reinforce our commitment to supporting our customers in the best way possible. Thank you once again for your valued feedback.
Kind regards,
Croydex
Soft close…not but all smoothed over now.
Around about 12 months ago we purchased four Croydex “soft close” lavatory seats as part of a project to update various shower rooms and en-suite facilities. Whilst the two most used seats continue to function correctly, the other two lost the soft close function. Rather than purchase two more seats, I enquired whether I could purchase new brackets. Unfortunately, these are not available but Croydex offered to replace both seats under warranty if I could supply proof of purchase even though the offending items were supplied by a local retailer and not direct from them. Receipts for relatively low cost items are not something that I normally retain and I informed Croydex accordingly, resigned to another visit to the plumber’s merchants. Customer services, however, came up trumps and after I supplied video evidence of the faulty items offered to replace both seats free of charge as a gesture of goodwill.
Although the failures may give Croydex the opportunity to consider the failure rate experienced or adding the soft close mechanism to their list of spares, I must pass thanks for the way in which my issues were addressed. Throughout the process, my queries were addressed in a professional and pleasant manner and, of course, the outcome was in my favour. Thanks Croydex customer services.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you for taking the time to share your experience and for your kind comments about our Customer Services Team. We always aim to support our customers wherever possible, and we are delighted that our team was able to assist and resolve the matter to your satisfaction.
Kind regards,
Croydex
Fabulous service was good staff…
Fabulous service was good the staff was helpfull will use again
Many thanks
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you so much for your feedback. We are thrilled that you had a great experience and that our team was able to help. It is wonderful to hear that you will be using us again. We really appreciate your support.
Kind regards,
Croydex
Spares supplied quickly, very good service.
I needed spares for a Croydex shower rail. Online the items were out of stock so I phoned Croydex and they were able to find what I wanted. Paid over the phone and goods arrived within a few days. Very efficient customer service, very satisfied customer.
17. juli 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good afternoon,
Thank you for taking the time to share your experience.
We are delighted to hear that our team was able to help you source the spare parts you needed for your Croydex shower rail, even when they were unavailable online. It is great to know that the ordering process was straightforward and that your items arrived promptly.
Providing efficient and helpful customer service is something we take great pride in, so your feedback is greatly appreciated.
Kind regards,
Croydex
The Best Customer Service - above and beyond.
I had an issue with an order I placed with Amazon UK for a Croydex product. Amazon sent absolutely not what I ordered at all. I returned the unwanted item to Amazon, at the same time I let Croydex know that Amazon UK were selling non-Croydex products as Croydex, as a heads-up. Not only did Croydex acknowledge my issue - which wasn't their problem at all, it was Amazon - but they gifted me the item I had originally wanted as an amazing gesture of goodwill! That's more than customer service, that's above and beyond. Of course they deserve a 5-star review for that; thank you Croydex and in particular your Customer Service team who are not just performing, they are out-performing. Magic.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good afternoon,
Thank you so much for taking the time to share such a wonderful review. Your kind words about our team mean a great deal. We pride ourselves on providing the highest level of service possible, and it is incredibly rewarding to know that our efforts made such a positive impression. We will be sure to share your feedback with the Customer Service team, who will be thrilled to know their support was appreciated.
Thank you again for your generosity and for awarding us 5 stars.
Kind regards,
Croydex
Fixing a Croydex quick release toilet seat.
Croydex responded promptly and very helpfully when I had given myself an installation problem with their quick release toilet seat.
My previous toilet seat was difficult to fix and moved when you sat on it. I can look forward to no such unwanted movement with the Croydex design! I also note that, if I were to damage the seat, a Croydex quick release replacement would fit the same brackets with no installation trouble at all! Thank you!
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good afternoon,
Thank you for your wonderful feedback.
We are delighted to hear that our team was able to help you quickly and resolve the installation issue. It is great to know that you're enjoying the stability and ease of use of your new Croydex quick-release toilet seat.
We are also pleased that you've recognized one of the key benefits of the quick-release design – the ability to replace the seat in the future while keeping the existing brackets in place, making installation simple and hassle-free.
Thank you again for taking the time to share your experience. We hope you continue to enjoy your Croydex toilet seat for many years to come.
Kind regards,
Croydex
Croydex spares…
Only gave 4 stars as the original package failed to arrive but Croydex customer services re-ordered and the second attempt has just been delivered- The problem with the original delivery was probably the courier rather than Croydex!
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good afternoon,
Thank you for your review.
We are sorry that your original order did not arrive as expected, but we are pleased our Customer Services team was able to quickly arrange a replacement and get your order delivered. We appreciate your understanding and are grateful for your patience while we resolved the situation.
We hope you are happy with your purchase, and thank you for choosing Croydex.
Kind regards,
Croydex
Absolutely amazing customer service
Absolutely amazing customer service - was helped really well and sent replacement brackets for my croydex toilet seat - highly recommended product and company
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good morning,
Thank you so much for your feedback. We are delighted to hear that you had such a positive experience with our customer service team and that the replacement brackets arrived smoothly. It is great to know you are happy with both the product and support and that you would recommend us.
Kind regards,
Croydex
Croydex, no problem we will fix it
I contacted Croydex about a problem I had with my toilet seat, I sent all relevant info to them, and had a reply within 1hour to say that a new seat was being dispatched and would be with me in a few days, if thats not great service I dont know what is, many thanks Croydex, Alan Forrester.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good afternoon,
Thank you for taking the time to share your experience with us.
We are delighted to hear that our team was able to assist you quickly and resolve the issue. Providing prompt and helpful service is something we always strive for, so it is wonderful to know we delivered on this occasion.
Your kind words are truly appreciated and will be passed on to the team.
Many thanks again for your feedback.
Kind regards,
Croydex
Shower rail clips
I contacted Croydex seeking a replacement shower rail clip that had broken after several years of service. I received a prompt response from Tracey, who quickly arranged for replacement clips to be sent to me.
I'd almost forgotten what good customer service looks like these days. Thank you, Croydex, and thank you, Tracey!
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Croydex
Good afternoon,
Thank you so much for taking the time to share your experience. We are delighted to hear that Tracey was able to assist you promptly and arrange replacement clips for your shower rail.
At Croydex, we pride ourselves on helpful and efficient customer service. We will be sure to pass your kind words on to Tracey.
Thanks again for your feedback.
Kind regards,
Croydex
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