Croc Socks 

Never received. Standard automated replies saying they are looking into it. Then all communication stops. AVOID LOKE THE PLAUGUE

AVOID - wrong item sent, poor customer service. Use other providers.

Not delivered after two months and advised me to chase the couriers. There are no courier contact details. It’s just a scam.

I ordered 3 pairs of Sloth socks on the 6th August, tracking showed 'waiting to be picked up' but no further. I emailed and Tara The Granny! said that they had processed the order and they would check the issue. A further 3 emails sent since to ask for refund and all I get is that it's been escalated to management. Nearly 3 months and I am not expecting anything. Do not use these people!!!!

I ordered 2 pairs of socks for my partner for he’s birthday and did not arrive I emailed Tara the granny but after only 2 emails informing me they are waiting for head office to get back to her NOTHING I had to go back to bank and get my money back has there was no communication after this at all. Do not shop here.

I ordered a set of the bunny socks and received the crocodile ones.

I reached out to their customer service team and got a response from Tara the Granny.

I asked for the correct item to be sent and they responded asking me to send them back to Croatia and they couldn’t provide a returns label.

Back and forth with them over the past 2 months with them saying it was being escalated and nothing.

Spoke with my bank about a chargeback and have given them one last chance to rectify the issue…received the exact same scripted email which I received at the start.

I need to start using Trustpilot more as some of these reviews are spot on with the same experience I have went through.

DO NOT BUY FROM THIS COMPANY!!!

The website looks pretty good and the socks really impressive. I was taken in and I ordered a pair, taking advantage of the buy one get one free offer. But within an hour I was already getting suspicious. As with every online purchase, one receives an email notification within minutes of a purchase. I didn't and never did. I contacted them two days later and they (Tara the Granny!) replied asking for an order number so they could chase. I was really suspicious by now as I clearly stated in my message to them that I had no Order number. One message they asked me to return the goods after I told them I had not received anything. Correspondence continued with no personal acknowledgement to my name (it always hello there) and always asking more or less the same thing. The 5th message was an absolute identical message to an earlier one they sent. I then simply asked for a refund. I have heard nothing since. The messages I deduced are possibly generic and possibly sent triggered by key words in your message. With no chance of a refund, I contacted by wonderful efficient bank and they refunded me the loss. But please don't be taking in by these load of crooks.

Wrong socks sent, now on email 10 and still no exchange, do not buy from this company, absolutely a scam, even the wrong socks are sub standard.

Location: UK (buyer) / Germany-based seller (“Tara the Granny”) with return address demanded in Croatia (Havidićeva 43, Zagreb 10000)

What happened (timeline):

Order placed: I purchased two items (Highland Cow–themed).

First delivery: I received the wrong item (alligator socks).

My first email: I clearly requested a full refund including shipping and stated I was not interested in a replacement after being sent the wrong item.

Seller reply: Instead of acknowledging the mistake, they asked me to confirm my address and to return the item to Croatia at my own expense, promising to send correct items afterward.

My second email: Reiterated that I want refunds, not replacements. I will not pay international return postage for an error that isn’t mine. If they need a return for their records, they should provide a prepaid label; otherwise, process the refund and I’ll donate the items to a local charity.

Seller reply: Repeated the script—return at my cost and provide tracking—no acknowledgement of the wrong item being sent twice and no engagement with the refund request.

My follow-up: Cited EU/UK consumer rights: wrong/“not as described” goods = lack of conformity; remedies must be free of charge to the consumer, including necessary return/transport costs. I again asked for full refunds, including the basic original delivery charge, and a prepaid return label if they insist on a return.

Current status (as of posting): No refund confirmed and no prepaid label provided.

Why this is unacceptable (and reflects poorly on a Germany-based retailer):

Incompetence: Sent the wrong product twice.

No accountability: Repeated attempts to make the customer pay international return shipping to Croatia rather than owning the mistake.

Scripted, dismissive communication: Replies that ignore clear requests and sidestep basic consumer-rights obligations.

What I asked for (and still expect):

Full refunds, including the basic original delivery charge.

If a return is required, a prepaid return label—no out-of-pocket costs for their error.

Once refunded, I will donate the incorrect items to a local charity.

Advice to other customers:
If you receive non-conforming goods (wrong/not as described), you shouldn’t pay return postage. Ask for a prepaid label or a straight refund. Keep all correspondence and escalate via your payment provider and the European Consumer Centre if necessary.

I’ll update this review with the outcome—whether they finally issue the refunds and/or provide a prepaid label. Not holding my breath.

Same issue as other reviewers.
Wrong item sent in August 25, mid-way through October 25 and still no resolution.
Emails sent to their so called “customer services” and I get the same reply from “Tara the Granny” every week or so.
Alledgedly I will get the right item sent to me and I can return the wrong item.
Should have checked Trustpilot first!

Delivery of two pairs of socks took one month (!) instead of one week promised + the socks I received were wrong SKUs. Avoid them!

Would have got nothing if I could. Ordered these as presents. Never arrived you just get it’s on its way but you can’t track it. Wish I’d read the reviews first. Thankfully reported to the bank as a scam and money has been refunded.

Would give zero if I could. Ordered 31st August and still don’t have them. After a very long wait they’ve now been returned back to china by customs due to ‘an issue’ and no refund as yet. Will be logging a formal complaint. DO NOT BUY FROM HERE!!!

SO NOT BUY. I should have checked trust pilot first, I ordered these three weeks ago, paid for cheetah shipping (2-5 day) and its been almost a month, the tracking number doesnt work and theres also no other way to track shipment. I asked them about it and they sent a generic response that "it will be here in 2-5 days). DEF A SCAM.

I don't believe this to be a legitimate company.

I Ordered 3 designs, after weeks of waiting, I received 3 pairs but only 1 was right.

Emailed the company to be told I could arrange a return, at my cost.

When I set out why this wasn't an acceptable solution, I was told it had been raised to their management team and I would hear from them.

Yes, you guessed it, I've heard nothing.

Very poor quality product anyway.

This is a scam! After many many weeks a poor quality pair of socks (completely different to the ones I ordered) arrived.
Check their website - strange how there is NO address, or even country of origin.
I have requested my money back, but will flag this as fraudulent with my bank

Same as all other reviewers. Ordered a pair of sloth socks, the cheap croc version was sent then demanding I pay return postage to Croatia.
Avoid
If you have ordered, please just get your bank to do a chargeback

Would give zero if I could. Fell for the same scam as everyone else, didn’t read reviews prior to ordering. Wrong socks were sent, asked for correct socks but they wouldn’t send unless I returned the incorrect socks to Croatia at my own expense. Avoid

I wish I could give a zero. Wish I had looked at this before I ordered. Waited 5 weeks for delivery after paying for express 5 day delivery. Finally got it today and it’s the wrong product!!! Avoid avoid avoid avoid. Do not give this company a penny of your money!!!

Fraudsters: sent all three wrong goods from China and are asking to send them to Croatia at our expense.