State of the art veterinary practice. No ringing of phones spa like reception calming atmosphere for your pets so stress free. For a subscription of £20 per month which includes unlimited consultation... Se mere
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Se, hvad kunderne siger
I recently joined on the recommendation of a friend, and took my dog Dylan for his initial welcome assessment I was struck by how clean, professional and welcoming the place is Jess, the vet... Se mere
Creature Comforts in Balham have been so kind and professional. As a result, my chinchilla is improving and her condition has gone from palliative care to long term management. I've had some very bad... Se mere
A truly caring vets practice. My knuffel is calm and chilled there with no panicking or playing up. The staff are very pet centred but also care about the owner too. They are wheelchair accessi... Se mere
Virksomhedsoplysninger
- Dyrlæge
- også i
- Dyrlægevagt
Skrevet af virksomheden
Creature Comforts is a new kind of vet clinic, taking care of dogs, cats and rabbits in London and the home counties. We're rebuilding vet care from the ground up - with same or next-day appointments, personal relationships, calming clinics, and instant bookings and live chat through our app, 7 days a week. Our pricing is transparent and always shared upfront for complete peace of mind. Our vet clinics offer everything from routine check-ups and preventative care, to medical investigations like x-rays and ultrasounds, to dentistry and a full range of on-site surgeries. Spots are limited to guarantee members the attention they deserve - reserve your pet's place today. Our vet team can’t wait to get to know you and your pet.
Kontaktoplysninger
Storbritannien
- hello@creaturecomforts.co.uk
- creaturecomforts.co.uk
4,7
Fremragende
271 anmeldelser
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Lovely environment, super friendly and experienced staff and good value
We joined creature comfort’s in Balham in December 2025. Ziggy our 9 yr old cockapoo skips in the door, even after having a successful operation, where she was very well looked after. We are always greeted by a caring and helpful team and even offered complimentary coffee! Lots of small thoughtful touches greet you and your loved animal in the practice and I think they are excellent value for money. Very glad to be a customer of creature comfort’s!
29. januar 2026
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Thank you so much, Katie! Knowing Ziggy skips through the door, even after her operation, is just the best thing to hear. We love having you both at our Balham clinic and look forward to many more visits with her.
Sending lots of love to you and Ziggy.
Creature Comforts Vet in Barnet
We moved to Creature Comforts a year ago and we have nothing but praise for the service we and our dog, Barney, has received. Barney has some complex health issues and all the Team at Creature Comforts look after him so well when he comes in. Our vet has been excellent in working out a treatment plan and keeps us informed every step of the way. Also Barney has no hesitation coming into the vets and even wants to go in when he doesn’t have an appointment (maybe something to do with the lovely Treat Wall they have!). We are very pleased with Creature Comforts and would highly recommend them.
27. marts 2026
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Thank you so much for sharing your thoughts, Paul! Complex health needs can be stressful to navigate, and we're really glad you feel Barney has been in safe hands with us. The fact that he's so happy to walk through the door means the world to us, and we love taking care of you both.
Sending lots of love to you and Barney.
Wonderful vets that my dog is excited to visit
We moved to CC in Putney as they opened and have had a wonderful experience - the reception staff are qualified nurses so immediately offer care and comfort to you as you walk through the door and all of the Drs we have had to look after Honey have been wonderful; in particular Dr El who is absolutely wonderful. Honey is genuinely excited to go to the vet every time and immediately races onto the scales for a treat, would recommend this to everyone and to sign up to the monthly subscription as it's worth every penny.
27. marts 2026
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Besvarelse fra Creature Comforts
Thank you so much for this wonderful review, Charlie! We absolutely love seeing Honey and her enthusiasm for the scales every visit never gets old! We're really proud of the nursing care our team provides from the moment you walk through the door, so it's lovely to know that comes through. We're thrilled to have you both as members at our Putney clinic.
Excellent care and compassionate team
I wanted to share a positive experience with Creature Comforts, as I know online reviews can sometimes focus more on negative situations.
I have been bringing my dog Grace (nearly 16 years old) and my cat Pippin (who was 18) here, and I have found the team to be professional, caring, and very clear in their communication. Most importantly, I have always felt that the vets take the time to explain options properly, which helps me make informed decisions about their care.
As a Deaf client, I also want to highlight that the team always welcomes me into the room and allows me to use their laptop to access a BSL interpreter. This level of understanding and support goes above and beyond what I would normally expect, and it has made a huge difference to my experience.
Recently, Grace was diagnosed with early-stage kidney disease, and the support and guidance from the team has been calm, thoughtful, and focused on her quality of life. At no point did I feel pressured, only informed.
Yes, veterinary care can be expensive, but I appreciate that the clinic is transparent about costs and options, especially when you have insurance in place.
From my experience, the staff genuinely care about the animals and their wellbeing, and that matters most to me.
They were also there for me when Pippin sadly passed away over Christmas 2026, which I will always be grateful for.
Thank you to the team for looking after Grace and Pippin so well.
Marcus
26. marts 2026
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Thank you so much for this incredibly kind review, Marcus. It's always a genuine pleasure seeing you, and we've thoroughly enjoyed getting to know you and your pets. You've taught us a lot as a team about how to properly support members who are Deaf and need BSL support, for which we are very grateful. Thank you again, and we look forward to seeing you and Grace soon.
My pooch absolutely loves going there
My pooch absolutely loves going there, along with myself! Always offered tea or coffee. Friendliest staff who are so caring and loving towards my pooch. Feel so welcome! Finally we always have the same vet who communicates all options for treatments and the best steps going forward. Clean space and treat heaven! And the chat option on the app is amazing, quick feedback for any big or small questions. Easy to book and not having to pay for consultations is superb!
25. marts 2026
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Besvarelse fra Creature Comforts
Thank you so much for this lovely review, Kassandra! We're really glad you and your pup always feel so welcome with us.
It's great to hear you're getting so much out of the membership, from the consistency of care to our live chat feature. We're thrilled to have you both with us. Also - the tea and coffee are non-negotiable!
Sending lots of love to you both, thank you again.
Great vet experience!
We’re on the monthly plan and pop in whenever we need something! Staff is friendly and always offer treats for my pup and coffee for me :)
26. marts 2026
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Thank you so much, Kim - we absolutely love having you as members and can't wait to see you again soon!
A wonderful team
The whole team at Creature Comforts are excellent to deal with. From receptionists to people dealing with insurance, staff on the end of the phone, vet nurses, vet pharmacists and vets, everyone cares about your pet and is professional, friendly and competent. There was a strong sense of love and care for my dog when he was recently admitted, which made me feel confident leaving him in their hands. Can't recommend highly enough; a wonderful team!
17. marts 2026
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Thank you so much for this wonderful review, Amanda! We're really glad your dog's recent stay with us went smoothly and that you feel confident in the care he receives from us - that's exactly how it should be. We're thrilled to have you both as members and look forward to seeing you again soon.
I’m very happy with the quality of care…
I’m very happy with the quality of care my dog has received since joining Creature Comforts. It’s a much more personalised service than I have experienced with other vets. They know my dog well and he adores them.
25. marts 2026
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Besvarelse fra Creature Comforts
Thank you so much for this lovely review! It really means a lot to hear that. We do put a lot of care into getting to know each of our patients personally, so it's wonderful to know that comes through. We're thrilled to have you both as members and look forward to continuing to look after your pup.
Sending lots of love to you both.
The best vets
I have been with them since pretty much the beginning and it's genuinely been the best vet experience possible. It opened just as we moved to Notting Hill, which was incredibly lucky. We have two senior cats which means frequent checkups, so the subscription model is really useful (and such a relief!) They're also very mindful when requesting additional tests, and always offer a cost estimate in advance.
The service itself is amazing, from the friendly staff to the lovely and talented vets. One of my cats had multiple tumours removed by last year and despite being 15, and she recovered without as much as a scar! Plus they always send photos and give them lots of love, which as an anxious cat mom, I wholeheartedly appreciate.
I also LOVE how easy it is to book, cancel or contact them. I am busy and my schedule is frantic so being able to have this ease and flexibility has genuinely been a gamechanger.
Going to the vet is never fun, but the Westbourne Grove location, the modern, clean and calm clinic, the friendly faces and trusted expertise all have made it a much more enjoyable experience. I highly recommend!
9. marts 2026
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Thank you so much for this wonderful review! We're so pleased you found us just as you moved to the area - it's been brilliant having you with us.
We're really glad your cat came through her surgery so well last year, she was incredibly brave and the whole team loved seeing how well she recovered.
We really enjoy sending those photos and it's so lovely to know they mean a lot. We're thrilled to have you and your two as members and look forward to continuing to look after you all.
We get an excellent service
We get an excellent service, my dog loves the team, they were the first vets to get to the bottom of her issues (she has pug blood) and her health has improved exponentially since she’s been under their care. The subscription model works well for an older dog as we are not charged every time we walk in the door
13. marts 2026
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Thank you so much for this, Alexi! We're really glad we were able to get to the bottom of things for your pup and that she's doing so much better. She's an absolute joy to have in and the team loves seeing her. It's so lovely to hear the membership is working well for you both too, that's exactly what it's designed for.
Sending lots of love to you both.
A caring practice for a nervous of the vet lurcher!
I've been bringing my 2 year old lurcher to Creature Comforts since it opened near where I live. They are a very caring and attentive practice. My lurcher has had various needs to see the vet and we are easily able to book with the same vet each time who has a lovely rapport with him and this provides continuity for him, their charging is transparent and costs/expenses are explained upfront. I highly recommend this practice
24. marts 2026
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Thank you so much for this lovely review! We're really glad to have been there for you and your Lurcher since we opened. Continuity of care is so important to us and we're pleased that's been your experience - it's exactly what we aim for. We're thrilled to have you both as members and look forward to continuing to take great care of you both.
The staff are knowledgeable and very…
The staff are knowledgeable and very caring
24. marts 2026
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Thank you so much, Paul! Really kind of you to say - we'll make sure the team hears this.
Sending lots of love to you and your pet.
Brilliant experience so far with…
Brilliant experience so far with Creature Comforts, recommend them to everyone!
24. marts 2026
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Thank you so much, Hollie! We're really glad to have you with us and are so grateful for your kind review.
I am so pleased we found Creature Comforts!
I am so pleased we found Creature Comforts! Emily and the other vets we have seen are incredibly thorough and kind. Highly recommend this veterinary practice!
24. marts 2026
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Thank you so much for the kind words, Deidre! We're thrilled to have you as members and look forward to continuing to look after your pet.
Creature Comforts offered excellent service and looked after my dog
We were referred to Creature Comforts when our dog snapped her ACL and our vet of over 9 years was utterly useless. Creature Comforts hit the ground running when we had lost a lot of time, they explained the process in great detail and what the recovery period would involve. We met with Dr Penny, their orthopaedic surgeon who walked us through the operation and rehab. She was extremely clear what we needed to do if our dog was to walk again. They checked in with us, saw us at weekends. They provided massage and physio and constant follow up appointments. They encouraged us to visit them more regularly and never felt we asked silly questions or wasted their time. They are genuinely interested and invested in your pet's health and happiness. They greet us every time and are always so friendly and warm even on low moments. They aren't expensive and their monthly subscription offers excellent value. I can't recommend them enough.
8 months later after major TPLO surgery my dog and I ran 9 km something I never though would be possible.
Thank you to the team at Creature Comforts
18. september 2025
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Thank you so much for taking the time to write this, Emily, it truly means the world to us.
What a journey you and your girl have been on together. We know how frightening and uncertain that time must have been, and how incredibly hard you both worked through the recovery. Dr Penny and the whole team will be so moved to read this.
And 9km together, that is just the most wonderful news and exactly why we do what we do. We're so grateful to have you both as part of the Creature Comforts family!
Sending lots of love to you both.
I am really happy with creature …
I am really happy with creature comforts, friendly helpful and there when you really need help with your pets with the creature comforts app you can get help 24/7 😊 I'm so pleased to be a paid up member thank you
16. januar 2026
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Besvarelse fra Creature Comforts
Thank you so much for the kind words, Andrew! We're really glad to know that we've been there for you and your pet when it matters most. And it's great to hear you're making good use of the app and our live chat feature, that's exactly what it's there for! We're thrilled to have you as a member.
Amazing!
Not only is it a lovely clinic with a calming, aesthetically pleasing environment, My kitten has been a few times now and is always comfortable and confident with the staff. Everyone is incredibly gentle and showers her with love and attention, which makes every visit stress-free. It’s clear they genuinely care about the animals they treat. Highly recommend!
7. marts 2026
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Besvarelse fra Creature Comforts
Thank you so much for this lovely review, Kamron! We're really pleased to hear that your kitten feels so at ease with us. Making sure every visit is as stress-free as possible is so important to us, especially for young cats still getting used to the world! We're thrilled to have you both as members and look forward to watching her grow.
Sending lots of love to you both.
Very attentive staff
Very attentive staff, good communication and welcoming. The surgery is clean and well equipped
19. marts 2026
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Thank you so much for the kind words, Trevor! We really do care about making every visit as smooth and comfortable as possible, so it's lovely to hear that comes through. We're thrilled to have you as members and look forward to seeing you again soon!
What can I say,this is the best vets…
What can I say,this is the best vets around .They are so caring they have been brilliant with our dog nina.They have been brilliant with us to as a family.we wouldn't go anywhere else keep up the brilliant work you do you are all amazing .The nurses the reception staff you are all great 👍 we have seen 2 different vets and they have all been amazing.If you are looking for a friendly and very caring vets for your pet then creature comforts in chiswick is the best place to go.
21. marts 2026
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Thank you so much for this wonderful review, Angie! It really made us smile.
We're so pleased that Nina and your whole family have felt so well looked after here, and that you've felt that consistency of care across the whole team.
We're thrilled to have you as members and look forward to continuing to look after Nina.
Amazing experience with creature…
Amazing experience with creature comforts, they looked after our cat Luani. He was vaccinated and neutered, the place feels very comforting and does not feel like any other vets we have visited.
Everyone here is super friendly and prices are very reasonable, thanks!!
James & Nada
19. februar 2026
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Besvarelse fra Creature Comforts
Thank you so much for this lovely review, James & Nada!
We're so pleased that Luani feels comfortable with us. Getting vaccinations and neutering done are such important steps and it's great to have those ticked off for him. We really do put a lot of thought into making the clinic feel like a welcoming space, so it means a lot to hear that comes across. We're thrilled to have you as members and look forward to seeing Luani again soon!
Sending lots of love to you all.
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