CORGI HomePlan Anmeldelser 

Friendly and thorough.

No one made contact with me.

All went smoothly once booking was made for the annual service. I would have given 5 stars, but the booking was problematic - I kept getting email reminders to book a visit, but every time I tried there were no slots available in the 6 weeks or so ahead. Eventually, your appointed heating engineer unexpectedly contacted me with a proposed date!

Short period between services due to new contract. Engineer failed to make first appointment but was good when he did come

Very efficient, knowledgeable and pleasant young man

My initial experience (i.e. original phone call) was good. The person with whom I spoke was friendly and arranged for an engineer to visit and assess the problem with my boiler the following day. The engineer identified the problem, sourced and priced the parts required and said he would be back the following day, once you had given your authority to proceed. I was subsequently informed by yourselves that you have a standing arrangement with Ideal that they will send their own engineer to fix boilers manufactured by themselves. This resulted in, rather than getting my boiler fixed the next day, I had to wait a week for an Ideal engineer to attend. I was not overly impressed with that.

Very happy with the person who came, he was very polite and helpful. The work he carried out was excellent.

Excellent reliable servicing of the boiler. Far more reliable than other Gas companies.

Jasper of Axis heating, has been looking after our boiler for many years now. We find him prompt and feel safe to have in our home. We look forward to seeing him when our boiler s next service is due.

I was promised that engineers would call in 24hrs. No identified call voicemail or text was received . Chased up 3 days later, told that engineer was booked in for me that afternoon l. This was the first I had heard of it . No engineer turned up but helpful Corgi staff phoned to check if anyone had turned up. The engineer was in uncontactable when she tried to call him . She promised to allocate another engineer within 24hrs . This did happen : engineer called next norning5, identified spare parts need and promised to call back that afternoon to fix date for repair . This did not happen and there was no response to a voicemail I left on his number 3 days later . I went way for a week but no calls from him were recorded on my phone . I had to contact Corgi again to try to get another engineer. This time round I finally got and engineer who turned up proof and fixed the Leo Ken with spares he had in his van . Although the Corgi call centre staff were always helpful the system is appalling and I should not have had to make multiple calls , wait so long and be met down . As a widow in late 70s I use Corgi and pay almost £400 a year for cover to avoid the hassle of calling around trying g to find a central heating engineer but I am beginning to wonder why I bother .

We have been waiting 4 months for our boiler to be serviced which is unacceptable. Maybe you could employ more reliable engineers.

Everything went great pleased to get it all up and working again I’m very happy

Engineer explained issue and arranged replacement part

A polite and thorough visit by engineer Peter, who checked things not done by previous engineers

Very helpful and explains all in detail

A very good experience .Darren phoned before he arrived .He was polite and very good at explaining what he was going to do and then on completion again explaining everything He was friendly and very polite

The engineer was friendly, knowledgeably and professional
Perfect 👍

Very professional & informative

Nice guy quick and no issues