Hatte Probleme mit der Handy-Verbindung. Habe schnelle Vorschläge zur Behebung bekommen und in weiterer Folge das Problem Dank der Hilfe von coolmuster beheben können. Anderes mal hatte ich irrtüml... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Customer service was very good. Simplified instructions and prompt response. I was unable to make the product work and in spite of all the suggestions kept getting the "Turn on the debug" option which... Se mere
Virksomheden har svaret
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Se mere
Virksomheden har svaret
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Kontaktoplysninger
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, Kina
- support@coolmuster.com
- coolmuster.com
4,6
Fremragende
220 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great Application
This app saved me a great deal of inconvenience and time when changing family mobiles.
Simple to use as its well thought out.
2. februar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi lan,
Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I downloaded this app to copy my wifes…
I downloaded this app to copy my wifes data from a Samsung to Huawei.
Found it easy to use but please be aware it is only when you start copying that you realise the free version will only copy 10 items (contacts, sms etc).
Even though I will only use this once evrey few years I found it cheaper to purchase the lifetime licence.
2. februar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi John,
Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem. We will keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Phone too old to make work
Phone too old to make work, tnx for wasting my money!
1. februar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Howard,
Thanks for your feedback. Could you please tell us your device's brand and model? We can help you check if it is supported by our product. Always feel free to contact us with any question about our product before purchase.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Unsuccessful Conversion
I was not successful in converting a Kindle file to a PDF. I submitted a request for assistance but did not receive a response.
20. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Rick,
We regret the inconvenience to you. It seems that you have bought the wrong product as Coolmuster iOS Assistant doesn't support converting a Kindle file to a PDF. Could you please tell us the problem you encountered and email support@coolmuster.com with some details? We will help you check your problem as soon as possible.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
It took a while to get it to…
It took a while to get it to work--slight problem with connectivity but after that it worked well
18. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Brian,
Thanks for sharing your comment on your experience with us. We sincerely appreciate it. We will record and forward it to the technical team and keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Complicated.
Complicated to the point where I was unable to create a single android backup on my macbook. Nobody ever replied to my request for assistance.
14. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi James,
Seems like something's going wrong there. Could you please tell us the problem you encountered and email support@coolmuster.com with some details?
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Not Happy!!!!
I have not been able to make program work.
I've been trying to get a refund and cancel the program but I have not been successful.
13. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi RICHARD,
We regret the inconvenience to you. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com.
If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Good utility
Sometimes it can be a bit troublesome to establish connection - in my case between an Android phone and an iMac; but once the systems are connected it works just fine! :)
13. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Hans,
Thanks very much for your comment on our product. And your feedback will help us provide a better product experience for our customers.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Not all texts threads are downloaded
It enables some download of text threads which is what I bought it for but it will not download the entire content nor will the fix suggested work to alleviate this issue. There does not seem to be a solution for this issue except to give the purchase price back.
It does download most of text threads but not all. Specifically it only got one side of a two sided conversation or it only partially got got both sides of a text thread. So it depends on what you want the program for if it will work for you
13. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Stephanie,
Sorry for any inconvenience caused to you. We will record and forward it to the technical team and keep improving our products and service. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great!
Great!
Everything is OK.
I'm very satisfied.
I can recommend this product for everybody who needs to do file transfer (Mac-Android).
13. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Dan,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Cool muster just works
Cool muster just works. I purchased other products that didn’t work and was difficult to setup and use. I wanted to backup four years of iOS messages. Coolmuster did this like a breeze. I wasn’t required to several pages of information. One of the best products I purchased in 2020. I have been working with computers since 1982.
13. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Ron,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I like the app but for some reason the…
I like the app but for some reason the software will not update. I'm on version 4.8.24 and have NO idea if this is old or current.
12. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Robert,
Thank you very much for your support. Version 4.8.24 is the latest version of Coolmuster Android Assistant App and you can check the upgrade information from "Settings" > "Check for Updates".
If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster is a great matchmaker
Coolmuster is a great matchmaker, marrying my love for Samsung phones with my love for Apple computers seamlessly.
12. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Susanna,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
The program would not work
The program would not work. I emailed the company the same day I purchased requesting cancellation and I have yet to receive a response.
11. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi G Wood,
Seems like something's going wrong there. Our customer support will reach you via Email directly. If you need any other help, please let us know and contact us via support@coolmuster.com.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Did not work as advertised
Did not work as advertised. The software was to allow me to copy any videos from my windows computer. It did not pages
11. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Bert,
We regret the inconvenience to you. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Good for record keeping
I use this app regularly for Android to keep copies of my text messages on my computer for work purposes. I like the option to export by date. I find the iOS version to be more cumbersome as it doesn't include the associated with the number.
11. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Mary,
Thanks for sharing your review on your experience with us. We are glad to hear that our product can solve your problem. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
It does not work very well and is…
It does not work very well and is definitely not an intuit use program.
11. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi jsegn,
Thanks for your comment and regret the inconvenience to you. It will be appreciated if you can provide more details about your problem to support@coolmuster.com. We will keep improving our products and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Me encanta el software realizado por…
Me encanta el software realizado por Coolmuster... Es hecho para ser usado facilmente
4. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Nerio,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Unfortunately Backup process stops at 2/3 completion...
Unfortunately I have tried several times to backup all the data from my oneplus 6; more than 100 GB of photo’s and video’s. This was never successfull. After 2/3rd the process stopped. Contact with the helpdesk did not result in a 100% complete backup. It looked so promissing...
1. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Dirk-Jan,
Sorry for any inconvenience caused to you. Could you please email support@coolmuster.com with your transaction ID, email address, or order number, so that we can check the case for you and provide you a satisfactory solution?
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Je n-ai pas eu le temps de tester
1. januar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi leo,
We regret the inconvenience to you. It will be appreciated if you can update your comment with your real experience with our product and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.