Hatte Probleme mit der Handy-Verbindung. Habe schnelle Vorschläge zur Behebung bekommen und in weiterer Folge das Problem Dank der Hilfe von coolmuster beheben können. Anderes mal hatte ich irrtüml... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Customer service was very good. Simplified instructions and prompt response. I was unable to make the product work and in spite of all the suggestions kept getting the "Turn on the debug" option which... Se mere
Virksomheden har svaret
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Se mere
Virksomheden har svaret
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Kontaktoplysninger
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, Kina
- support@coolmuster.com
- coolmuster.com
4,6
Fremragende
220 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Coolmuster
Hi, Gennadiy Shoykhet,
Thanks for sharing your experience!
We're happy that you found our software so easy to use. Your support means a lot to us, and we’ll continue working to provide a smooth and user-friendly experience.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Hatte Probleme mit der Handy-Verbindung
Hatte Probleme mit der Handy-Verbindung.
Habe schnelle Vorschläge zur Behebung bekommen und in weiterer Folge das Problem Dank der Hilfe von coolmuster beheben können.
Anderes mal hatte ich irrtümlich falsches Programm geladen, auch dieser Umtausch wurde anstandslos und schnell erledigt.
Dankeschön
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Gerhard P.,
Thank you very much for your positive feedback!
We’re delighted to hear that our support team was able to provide quick suggestions and help you resolve the connection issue. We’re also glad that the program exchange process went smoothly when you accidentally purchased the wrong product.
Your satisfaction and trust mean a lot to us.
Thank you for choosing Coolmuster, and we’ll always be here to assist you whenever you need help in the future!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Registration Issues, but resolved
I downloaded this product and had issues with registration, I sent an email to the support team and they were able to easily and quickly provide the necessary instructions to get me online. I truly appreciated the responsiveness and professionalism provided.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Kenneth Brooks Jr.,
Thank you so much for sharing your experience!
We’re glad our support team was able to quickly assist you with the registration issue and help you get started smoothly. Providing responsive and professional support is always our priority, and we truly appreciate your kind words and trust in our product.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Customer service was very good
Customer service was very good. Simplified instructions and prompt response. I was unable to make the product work and in spite of all the suggestions kept getting the "Turn on the debug" option which was on but not responding. The customer support was excellent and helped me back up my android wirelessly. Very good response time with simplified instructions.
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Bert,
Thank you for sharing your experience!
We’re glad our support team was able to assist you and help complete your Android backup successfully. We understand that connection issues like USB debugging can sometimes be frustrating, and we truly appreciate your patience while troubleshooting.
Your feedback about our support and instructions means a lot to us.
We’ll continue working to make the product experience smoother and easier for everyone.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Actually transfers iOS photo albums!
This product is the only one that actually does what is promised and the support is fast responding and very helpful
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Michael L,
Thank you so much for your kind words!
We’re glad to hear that iReaShare iPhone Manager helped you transfer your iOS photo albums successfully and that our support team was able to assist you quickly. We truly appreciate your feedback and your trust in our product.
We’ll continue working hard to provide a reliable and user-friendly experience for our customers.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great product supported by a responsive…
Great product supported by a responsive staff. Reached out to ask for a product enhancement and the support team responded promptly with a video of the feature that was already included and how to use it.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, James Bellas,
Thank you for sharing your experience!
We're glad to hear that our support team was able to quickly assist you and show you how to make the most of the feature. We truly appreciate your feedback and will continue working to improve our products and provide the best possible support for our users.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Android assistant software doesn't work…
Android assistant software doesn't work well at all. In fact, I eventually ended up using the FREE Google Backup that was on the phone backing up regularly to get my new phone back up & running with all of my apps, wallpaper, configuration and so on. Android assistant couldn't complete much of this or left me with partial restore. Will never use this product again simply because it's not complete.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Independent_forever,
Thanks for your feedback.
Just to clarify, Coolmuster Android Assistant can only restore the data it has previously backed up (such as contacts, SMS, call logs, photos, videos, music, and more). It does not restore system settings, wallpapers, or installed apps like Google’s native backup. About the details, you can check here: https://www.coolmuster.com/android-assistant.html
We understand this difference may have caused confusion, and we appreciate you sharing your experience. Your feedback has been noted as we continue improving clarity and user guidance.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Perfekt customer support and help…
Perfekt customer support and help experience. Thanks a lot.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Der-Meister,
Thank you for your kind words!
We're delighted to hear that you had a great experience with our customer support team. Your feedback means a lot to us and motivates us to continue providing the best service possible.
If you ever need any assistance, please don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Quick to resolve my issue 5 star…
Quick to resolve my issue 5 star service all the way
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Dani,
Thank you so much for your kind words! We’re glad we could help and really appreciate your 5-star feedback.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
The response was quick
The response was quick, within a few hours instead of 48 hours, on a Friday night too. I really appreciate that, so I am leaving a review for their dedication. We were able to fix my issue on my end. Everything is good! Thank you!
27. februar 2026
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Haocheng,
Thank you so much for your kind words! We're thrilled to hear that we could resolve your issue quickly, even on a Friday night. Your feedback means a lot to us, and we're glad everything is working well on your end.
If you need anything else, don't hesitate to reach out!
Thanks again for your feedback!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Backup Manager
After purchase of Backup Manager I found that some app apks wouldn't restore. I therefore contacted support. The response was very quick, but following unsuccessful command line attempts to get the restore function to work it was agreed that a full refund would be provided. As promised this was credited to my account in a couple of days. Sean was very helpful and efficient and so, if the software works for others, I have no problem recommending this company. It didn't work for me but I didn't lose out.
28. januar 2026
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Nigel Hunt,
Thank you for your detailed review! We’re sorry to hear that the Backup Manager didn’t work as expected for your specific needs, but we’re glad to know that our support team, especially Sean, was able to assist you promptly.
We always aim to provide the best possible service, and we’re happy that you received your refund quickly. We appreciate your understanding and your willingness to recommend us, despite the issue.
If you have any future questions or need help, please don’t hesitate to reach out.
Thanks again for your feedback!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Customer support
I had a a presales problem. After contacting them, their response was quick, helpful and clear. I am now using the program and I am very happy with it.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Bill Cooke,
Thank you so much for your kind review! We're thrilled to hear that our presales team provided a quick, helpful, and clear response, and that you're now enjoying the program.
Customer satisfaction is our top priority, and feedback like yours motivates us to keep delivering great experiences.
If you need any assistance in the future, we're always here to help!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great support
I had an automatic renawal partly due to my own tardiness in cancelling my subscription (cancel because no longer needed, not a bad experience or anything like that). When I let the support know that I actually wanted to cancel and not renew they immediatly took care of it for me. Top service, thanks!
8. december 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Tim Dewever,
Thank you for sharing your experience!
We completely understand that sometimes things slip through the cracks, and we're glad our support team was able to resolve this for you quickly. It's always our goal to provide top-notch service, so we really appreciate your kind words.
If you ever need help again in the future, don't hesitate to reach out!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I had a problem and all is now well.
27. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Cerewet,
We’re happy to know everything is working well now. Thank you for sharing your update!
Yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
La mia esperienza
Ho installato, acquistato e registrato Coolmuster Android Backup Manager, per mia inesperienza ho chiesto sull'utilizzo. Ricevuto conferma della mail inviata in pochi minuti e in meno di 24 ore una risposta chiara e precisa sui quesiti posti. 20 giorni dopo ho avuto problemi di gestione del pc causato da altri software (Coolmuster ha sempre funzionato bene). ho inviato delle domande su come preservare Coolmuster A.B.M.in un ripristino di sistema: per seconda volta ho avuto feedback quasi immediato e una risposta chiara ed esaudiente in 6 ore. Ringrazio il team per la prontezza, disponibilità e cordialità nella loro assistenza. Riguardante Coolmuster A.B.M., funziona bene, l'interfaccia d'uso è semplice e pulita, L'applicazione stessa indica i passi da seguire. effettuato backup da smartphone xiaomi protetto da pattern + impronta senza neanche chiedere lo sblocco, dopo il reset smartphone ho trasferito alcune app da pc verso smartphone tutte funzionanti. Lo consiglio. Alfredo A.
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Alfredo A.,
Thank you very much for taking the time to share such a detailed and positive review. We are delighted to hear that Coolmuster Android Backup Manager has met your expectations and that our support team was able to assist you promptly and effectively.
Your satisfaction is our greatest reward, and your kind words truly encourage us to keep improving our products and services.
We sincerely appreciate your trust and recommendation.
Yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster Support Review
Annie wrote back and informed me she had update my E-mail Address, which I incorrectly entered when placing my order.
She provided a link to download the software and the corresponding License Key.
The download, installation and registration has gone well.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Brian C.,
We’re glad to hear that Annie was able to quickly assist you and that your download and registration went smoothly! Thank you for sharing your positive experience — we truly appreciate your feedback and support.
Yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
They truely tried to help me with the…
They truely tried to help me with the software. Although the software did not meet me needs there support was responsive and prompt.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Chris Rotella,
Thank you for your feedback!
We’re glad to hear our support team was responsive and prompt. We’re sorry the software didn’t fully meet your needs this time, but we truly value your input and will keep working to improve.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Very serious and professional
Very serious and professional, they gave us correct directions and refunded us for unsuitable software. Well done!!
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Spea Web,
Thank you so much for your kind words! We’re glad we could provide the right guidance and resolve the issue for you. Your feedback means a lot and motivates us to keep delivering excellent service.
Sincerely yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Alles top
Das Programm ist sehr gut und alles klappt einfach und zuverlässig. Der Support top, sehr schnelle Reaktionszeit und Anliegen sofort gelöst. Rundum sehr gut
8. september 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Axel Mast,
Vielen Dank für Ihre tolle Bewertung und das positive Feedback! 😊
Es freut uns sehr zu hören, dass unser Programm für Sie zuverlässig funktioniert und Sie mit der einfachen Handhabung zufrieden sind. Ebenso ist es schön zu wissen, dass unser Support Ihnen schnell und unkompliziert helfen konnte – genau das ist unser Anspruch. Ihr Lob motiviert uns, weiterhin den bestmöglichen Service zu bieten.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen!
Sincerely yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster customer service is the best !!!8
Coolmuster Support team is the best!!!- Reply is immediate and prompt - clear, concise and direct to the point. And even offer suggestions for a 3rd party alternative options that my suit my needs.
5. august 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Virgie Aznar,
Thank you so much for your kind words and support!
We're thrilled to hear that you found our team responsive, clear, and helpful — it's exactly what we aim for. We're always happy to go the extra mile, including recommending third-party solutions when needed, to make sure your needs are met.
Thanks again for trusting Coolmuster!
Sincerely yours,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.