Hatte Probleme mit der Handy-Verbindung. Habe schnelle Vorschläge zur Behebung bekommen und in weiterer Folge das Problem Dank der Hilfe von coolmuster beheben können. Anderes mal hatte ich irrtüml... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Customer service was very good. Simplified instructions and prompt response. I was unable to make the product work and in spite of all the suggestions kept getting the "Turn on the debug" option which... Se mere
Virksomheden har svaret
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Se mere
Virksomheden har svaret
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Kontaktoplysninger
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, Kina
- support@coolmuster.com
- coolmuster.com
4,6
Fremragende
220 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Rapid and Knowledgeable
Annie was rapid with her responses and knowledgeable with the answers given. She helped solve my issue with kindness and concern.
24. juli 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Vin K-otic,
Thank you so much for your kind words! We're thrilled to hear that Annie was able to assist you quickly and with care. We’ll be sure to pass along your appreciation to her. If you ever need help again, we’re always here for you!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Im 62yr old technology deficient…
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me and one of her tenants (7yrs worth) and its relevant to her needs. Now she can actually print it all out if needed and I did not need "share" message by message off phone. THANK YOU. I have trust issues, didnt trust this at all, researched and decided do it. I hope never to regret that of course, LOL, but so hopeful will be useful tool. Wish I took the LIFE option instead of one year.
23. juli 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Dani,
Thank you so much for your kind and thoughtful review!
We're truly honored to hear that even with a self-described “technology-deficient” background, you were able to successfully retrieve 7 years' worth of important messages—and right when it mattered. We’re also glad our customer support could assist you in time and build some trust in the process.
Your feedback means a lot to us, and we’re thrilled you’re finding the tool useful. If you ever decide to upgrade to the lifetime option later, feel free to reach out—we’d be happy to help. Thanks again for taking the leap and trusting us!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
The support (service) of Coolmuster is…
The support (service) of Coolmuster is outstanding.
Within 24 hours i get an answer.
24. juni 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Baumgarten,
Thank you so much for your kind words! We're thrilled to hear that our support team was able to assist you promptly. Your satisfaction means a lot to us!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Sean and his staff was professional and…
Sean and his staff was professional and Courteous. Thanks for your replies.
24. juni 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Agene Smith,
Thank you so much for the kind words! We're thrilled to hear that Sean and the team were professional and courteous. Your appreciation means a lot to us — we're always here if you need anything!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Good experience
Good experience, good communication and also very helpful to teach us how to use it. Thanks!
10. juni 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Ren Feng,
Thank you so much for your kind words! We're thrilled to hear that you had a good experience and found our communication and guidance helpful. It's always our goal to make things easy and clear for our users.
If you ever need further support, we're here for you!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Very helpful and dedicated.
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Matthew Gillin,
Thank you so much for your kind words! We're glad to hear you found our support helpful and dedicated.
If there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your support!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Solución a un problema de utilización
El poder tener a quien acudir en un momento que no sabia que hacer.
7. maj 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, JOSE VICENTE GARCIA CUENCA,
We're truly glad to have been there for you when you needed support. Thank you for trusting us!
If you ever need further help or have any suggestions, feel free to reach out—we're always here to help!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Coolmuster is a very useful and inexpensive program
Coolmuster is a very useful and inexpensive program that I use to transfer my iphone pictures. I had a little technical issue but they got back to me within 24 hours and solved it.
7. maj 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Andrew,
Thank you so much for your kind words! We're thrilled to hear that Coolmuster has been a helpful and affordable solution for transferring your iPhone pictures. We're also glad our support team could assist you quickly and effectively.
If you ever need further help or have any suggestions, feel free to reach out—we're always here to help!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Nul à éviter
Nul, rien ne fonctionne correctement.
a fuir ABSOLUMENT !
5. maj 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Fabrice RETORNAZ DEREX-CHATELL,
We're sorry to hear that you've had a disappointing experience — that's certainly not what we aim for. We'd really appreciate the opportunity to understand what went wrong and help resolve the issue. Please feel free to reach out to us directly at support@coolmuster.com. We're here to help and would like to make things right if we can.
Thank you for taking the time to share your feedback.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Excellent service
The 1st time I ordered IOS assistant I ended up with a 1 year (1 PC) license instead of a Lifetime licence. Contacted support and they got back to me extremely promptly with a full refund. Upon receiving my full refund I then managed to purchase a Lifetime license, but had an issue with it accepting the new Activation code but once again the support team came to my rescue in a very prompt & helpful manner so I was able to resolve the issue. Can't speak highly enough of their great service, which seems to be a bit of a rare commodity these days.
27. april 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Patricia Turner,
Thank you so much for your detailed and kind feedback! We're truly glad to hear that our support team was able to assist you promptly and help resolve both the refund and activation code issues. It's great to know you're now up and running with the Lifetime license!
We strive to provide fast, effective service and it's always rewarding to hear when we've made a positive impact. Your recognition means a lot to us.
Thanks again for your trust and support. If you ever need further assistance, we're always here to help!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Excellent
I am happy with the agreement I received from the company. The service team helped me solve the problem quickly and directly. Excellent
22. april 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Lucio Rigoldi,
Thank you for your kind words! We're thrilled to hear that you’re happy with the agreement and that our service team was able to resolve your issue quickly. Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience.
If you need anything further, feel free to reach out. Thanks again!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Quick Response and 5 Star Service!
Quick Response and 5 Star Service!
Thank you!
20. marts 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, georgios,
Thank you for your kind words! We're delighted to hear you had a great experience.
If you ever need any assistance, feel free to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I made a mistake buying the wrong…
I made a mistake buying the wrong product.
The assistance was fast and understanding.
Excellent customer experience.
Many thanks.
Paolo
17. marts 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Paolo,
Thank you, Paolo! We're glad our team could assist you quickly and ensure a smooth experience.
If you ever need any help in the future, don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Excellent product highly recommended
Excellent product, and great follow up service
12. marts 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, John Leyden,
Thank you for your kind words!
We're thrilled to hear that you're happy with our product and support.
If you ever need any assistance, we're always here to help!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great software at a nice low price
Great software at a nice low price
Had a small hiccup which was quickly sorted by Sean
Job all done
Very pleased
18. februar 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Ryeardley,
Thanks so much for your kind words! We're thrilled to hear you're happy with the software and that Sean was able to assist you.
If you have any more questions or need further support, don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
the freeware wants to share on…
the freeware wants to share on facebook etc, what is that about thanks to all for reply. i feel agrieved as i had given my email address before of being aware of having to twitter or facebook. i do not have these apps.
thanks
18. januar 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, brendan Kelly,
Thank you for your feedback. Sharing on Facebook or other platforms is part of the giveaway process to help us spread the word about our software. By sharing, you let your friends and network know about it, which helps us reach more people who might benefit from it.
Once you complete the share, you'll receive a license as our way of saying thank you for helping to support and promote our software.
Hope you can understand.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great
They really worked with me to get things done! Also I believe this program to be one of the best I have seen!
14. januar 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Ted Capps,
Thank you so much for your kind words! We're thrilled to hear that our team could collaborate effectively with you and that you find our program among the best you've seen. Your feedback inspires us to keep improving and delivering the best experience possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Besvarelse fra Coolmuster
Hi, Daniel Olivier,
Thank you for sharing your feedback. We're thrilled to hear that Sean provided you with prompt and courteous service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Happy with the software
Happy with the software, but thought I was buying a 1 year license, not a subscription. Was able to easily cancel the subscription with a single email. Marketing - not so great / customer support - outstanding.
10. januar 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Wes Cisco,
Thank you for sharing your experience. We're glad to hear you’re happy with the software and that our customer support team was able to assist you promptly.
We apologize for any confusion regarding the subscription details. Your feedback about our marketing communication is invaluable, and we’ll work on making our licensing terms clearer.
Please don’t hesitate to reach out if there’s anything else we can do for you!
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Customer support members
Customer support members, including Sean, were able to successfully help me install and register a free Giveaway of the Day copy of Coolmuster PDF Creator Pro that I had issues with.
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi, Anita,
Thank you so much for sharing your positive experience with our team! We're thrilled to hear that Sean and the rest of our support members were able to assist you in successfully installing and registering your Giveaway of the Day copy of Coolmuster PDF Creator Pro.
Providing excellent customer service is our top priority, and it's always rewarding to know our efforts are appreciated. If you have any further questions, need assistance, or wish to explore more of our products, please don’t hesitate to reach out.
Thank you for choosing Coolmuster.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.