Hatte Probleme mit der Handy-Verbindung. Habe schnelle Vorschläge zur Behebung bekommen und in weiterer Folge das Problem Dank der Hilfe von coolmuster beheben können. Anderes mal hatte ich irrtüml... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Customer service was very good. Simplified instructions and prompt response. I was unable to make the product work and in spite of all the suggestions kept getting the "Turn on the debug" option which... Se mere
Virksomheden har svaret
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Se mere
Virksomheden har svaret
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Kontaktoplysninger
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, Kina
- support@coolmuster.com
- coolmuster.com
4,6
Fremragende
220 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Coolmuster iOSAssistant for Windows app
I purchased the iOSAssistant for Windows app but was unable to import my bookmarks from Microsoft Edge to an iPad Mini running iOS 9.3.5
Annie responded to my enquiry and provided a clear explanation that the app was not designed to undertake the function of converting html files to xml and then importing them to an iPad.
As I purchased the app for this sole purpose, Annie agreed to start the refund process. Within a couple of days the refund appeared in my credit card account.
The whole experience was quite painless and Annie was very helpful.
8. april 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Jeff,
We are sorry that the program can't solve your problem and glad to hear that you are satisfied with our service. We will keep improving our products.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Tablet to tablet transfer
Annie's response was prompt and her suggested solutions were accurate.
2. april 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Samuel,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Please cancel my subscription or what…
Please cancel my subscription or what ever else you are billing me for!!!
Ralph Pipp
2. april 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Ralph,
We regret the inconvenience to you. Could you please email support@coolmuster.com with your order ID or email address, so that we can help you cancel the subscription. We will reply you within one business day.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Good Job
Support response was quick and right on target. Thanks Annie.
31. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi MAG,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Still waiting
Got a reply and a couple of suggestion s to remedy my issues and appears to be working.
Thankyou
31. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Warren,
Sorry for any inconvenience caused to you. We will follow up on your problem and try our best to give you a satisfactory solution.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I downloaded it for Huawei mate 8
I downloaded it for Huawei mate 8. But it didn’t work. It was a total waste of money.
30. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Mubashir,
We regret the inconvenience to you. Could you please email support@coolmuster.com with some details? We will try our best to solve your problem and give you a satisfactory solution.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Poor cutomer service and follow up.
I purchased this product because I needed to print a thread of text messages for an upcoming court date. The app worked flawlessly, except it did not recognize the entire thread of messages. I contacted support and requested a solution. I've received a response acknowledging my situation and that they were working on it. Since then nothing, nada, etc.
Poor follow-up on their part and leaving me with either manually transcribing the thread or cutting and pasting. So, I'm out $30.00 plus several hours of frustration for nothing. I do not recommend this product.
30. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi James,
We are sorry that the program can't solve your problem. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Product is easy to use and allowed me…
Product is easy to use and allowed me to create a backup of my.phone and tablet prior to updating me devices. I am very pleased with the application.
30. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Joseph,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Haven’t used it but once so to early to…
Haven’t used it but once so to early to tell, but seems like a good program.
30. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Adam,
Thank you very much for your support. Don't hesitate to contact our support team if you have any questions or concerns.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
ios transfer from iphone to android…
ios transfer from iphone to android would only detect 6 out of 60 contacts and would not copy images , I had to buy Wondershare software after to make it work correctly.
30. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Guy,
We regret the inconvenience to you. Could you please tell us the problem you encountered and email support@coolmuster.com with some details? We will try our best to solve your problem and give you a satisfactory solution.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Quick refund as not compatible
ONe of the programs wouldn't work with my phone, didn't know had to be able to, "root" phone. They were very responsive and refunded my money quickly.
30. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Luck,
We are glad to hear that you are satisfied with our service and sorry for any inconvenience caused to you. We will keep improving our products.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Crappy software
Crappy software. Reset calls date. Has several issues in copying apps from one device to another. Got no rights to get a refund, as the 5 data demo works
30. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Toni,
Seems like something's going wrong there. We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund via email at support@coolmuster.com. We will try our best to solve your problem and give you a satisfactory solution.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Unfortunately the app does not work.
30. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Christian,
We regret the inconvenience to you. Could you please tell us the problem you encountered and email support@coolmuster.com with some details? We will provide professional technical support to solve your problem ASAP.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Must have!
Excellent product. Easy install, great functionality. It actually does exactly what I required, with great ease.
30. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Eoin,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Don't hesitate to contact us if you have any questions or concerns.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
It was easy to use but...
It was easy to use but a little difficult to open contacts in Excel.I used the option to open the file with csv.All in all it is a good program.
30. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Louise,
Thanks very much for your comment on our product. And your feedback will help us provide a better product experience for our customers.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Very nice
Very nice, my problem was understood and resolved quickly.
18. marts 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Deco N,
Thank you very much for your comment and glad to hear that you are satisfied with our service. Don't hesitate to contact us if you have any questions or concerns.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Bobs Bummer
Sorry guys, I never got it to work most likely due to my lack of tech savvy.
11. februar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Bob,
We regret the inconvenience to you. Don't hesitate to contact our support team if you have any questions or concerns. Could you please email support@coolmuster.com with some details? We can provide the product user guide and professional technical support for you.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Cool solution and cool program
I found this cool program but found it didn't work with my old phone. I reached out to the support team and they provided me with a working solution (older version of the program) that did the trick. The support team was very quick to answer and their solution was both simple and brief. No nonsense, straight to the point and it worked. I am very happy with the program and with the competences and with the client friendly approach of the support team. Very recommendable !
7. februar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi C. Godelaine,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service. Don't hesitate to contact us if you have any questions or concerns.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Couldn't get to work after four hours of…
Couldn't get to work after four hours of trying every which way. no good way to contact them. tried email, that got no response. ask for my money back and got no response on that either. i would never recommend this to anyone so they don't have to experience the pain I went though.
2. februar 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Eric,
We regret the inconvenience to you. We just created the technical support ticket for you. Our support member will reach you via Email directly. If the problem cannot be solved we will help you to get the refund.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Besvarelse fra Coolmuster
Hi Ray,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.