Hatte Probleme mit der Handy-Verbindung. Habe schnelle Vorschläge zur Behebung bekommen und in weiterer Folge das Problem Dank der Hilfe von coolmuster beheben können. Anderes mal hatte ich irrtüml... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Customer service was very good. Simplified instructions and prompt response. I was unable to make the product work and in spite of all the suggestions kept getting the "Turn on the debug" option which... Se mere
Virksomheden har svaret
Im 62yr old technology deficient female, was able to download texts in two different formats, only THANKS to timely reply from customer support, so that a client could have "every message" between me... Se mere
Virksomheden har svaret
Hi Sean, So great to receive your advice, information and assistance in my recent communication with you. You handled the matter with common sense and every day genuine language and in a simple... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Established in 2013, Coolmuster and its firm (found in 2005) is dedicated to creating powerful and user-friendly data management software. Having served users in over 160 countries and earned a high reputation, we’ll continue to spare no effort to help users fully enjoy digital life.
Kontaktoplysninger
Hai Song Building, Tairan 9th Road, Futian, Shenzhen, Guangdong, China, 518040, Shenzhen, Kina
- support@coolmuster.com
- coolmuster.com
4,6
Fremragende
220 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Total scam
Total scam. Didn't do what it said it would do. Extract contacts from broken phone. Said I had the rights to cancel within 14 days then refused to let me cancel. I'm gutted
5. maj 2022
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi,
We regret the inconvenience to you. Could you please email support@coolmuster.com with some details? Our support team will help you canlcle the subscription.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Sean was extremely helpful
Sean was extremely helpful; prompt and courteous and resolved my issue. Wish all my probs were solved as quickly and promptly!!!!!
joan
5. maj 2022
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi JOAN,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Very Poor Support
I tried to contact the company in February 2022 about a problem that I can't solve. It is already the end of April and they still have not gotten back to me. I also wanted to discontinue the subscription minutes after I downloaded and installed it but nobody has gotten back to me as well.
29. april 2022
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Renato,
Seems like something's going wrong there. We didn't receive your email, could you please email support@coolmuster.com with some details again? So that we can check the case for you and provide you a satisfactory solution.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
"I Like The App..
"I Like The App... However The Cell Phone In Which I Had Used It For Is An Absolute Dinosaur With Limited Data Capacity. This Reason Only I Don't Use It Anymore. Have A Great Day!"
25. marts 2022
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi David,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us. If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Did not support recent Android releases…
Did not support recent Android releases (last 2 years)
26. januar 2022
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Michael，
We regret the inconvenience to you. Could you please email support@coolmuster.com with some details? We offer a full refund within 90 days. If you are not satisfied with the use of the product and meet our refund requirements, you can apply for a full refund.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great customer service
I needed the coolmuster product last so I bought it. I didn't realize it was set up as a recurring yearly charge. When I learned that I inadvertently renewed the product, I contacted coolmuster to ask if they could cancel my order. Annie took charge and emailed me that she had canceled the order. It is so nice to be able to communicate with a knowledgeable customer service representative theses days! Thank you, Annie.
8. januar 2022
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Craig,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Great support personnel
The programs were very intuitive and quite easy to install. I contacted support for a question and Sean was quite helpful and very responsive!
29. december 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Michael,
Thank you very much for leaving such a nice comment. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
A good program to have!
I could not figure out how to copy my texts on my prepaid Samsung phone. This program made it easy, and they promptly answered all my questions.
8. december 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Chris,
Thank you very much for leaving such a nice comment on our product and service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
It was fast help
17. november 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Alex,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
AWESOME Customer Service
AWESOME Customer Service! Replies tight away! That is something you don't see that very often any more. 5 Stars!
14. november 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Hanjalina,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I really enjoy this software it has been a big help
I really enjoy this software it has been a big help in recovering messages and photos that I thought I had lost. It also helped me find calls that I thought were no longer on my phone. It was a help in a court case as I needed some of these things in order to prove my case. Thank you for the help
5. november 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Jennifer,
Thank you very much for leaving such a nice comment on our product. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
The product was a great idea but...
The product was a great idea but unfortunately it did not work for me.
Worked with support and they were not able to help me but a full refund was issued so that tells a lot about the company.
Appreciate it.
27. september 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Rob,
Thanks for your support and we are sorry that the program can't solve your problem. We will keep improving our products and service.
If you need any other help, please let us know.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Samsung Galaxy A01 support confirmed by Coolmuster Android Assistant Software.
Thanks to the excellent support received by Annie at Coolmuster I was able to connect my Samsung Galaxy A01 Smartphone to the Coolmuster Android Assistant.
Android Assistant is specially useful for backing up
your phone to PC or to transfer data from an "old"
smartphone to a new one. I highly recommend Coolmuster Android Assistant.
Randolph E.S. Pieternella
Miami, Florida.
26. september 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Randolph,
Thank you very much for your support and recommendation and we are glad to hear that you are satisfied with our product and service.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
I am writing this as the Coolmuster app…
I am writing this as the Coolmuster app is copying info from my old 3G phone to my new 5G android no-name phone. It appears to be working very well, copying everything like call logs, text messages, and apps, so I am very happy with that. On the downside, it cost me almost half of what I paid for the new phone and it is taking longer than an install of Windows to do the copy! I mean hours of waiting and waiting and waiting for it to work.
I'll write a second review when it finally finishes, hopefully tonight.
3. september 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Raymond,
Thanks for your feedback and information sharing. Sorry for the inconvenience to you, it will take longer if you have more data.
Any further problems, please don't hesitate to contact our support team at support@coolmuster.com. We will solve your problem ASAP.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Very good to work with
Very good to work with! Happy customer! Thank you
1. september 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Michele,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Sean cancelled my subscription…
Sean cancelled my subscription overnight. Fast service with no issues
31. august 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Anthony,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Thank you so much for the great…
Thank you so much for the great service!!
Annie responded promptly and I would not hesitate to buy from Coolmuster again.
25. august 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi RB,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us. We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Excellent support
I contacted support service and requested a refund for my purchase because the program, unfortunately, did not meet all of my needs. I received a response very quickly and was allowed a refund. The person that contacted me was very kind. Thank you!
19. august 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Anita,
Thanks for your support and we are glad to hear that you are satisfied with our service. We will keep improving our products.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Top-notch service
The customer service I received is the kind that generates goodwill and the desire to return to the company and recommend it to others.
Thank you.
16. august 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Joe,
Thank you very much for leaving such a nice comment. Your satisfaction is the best gift for us.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
What an amazing support staff...First Rate
At first I struggled with getting the software to function as I thought it should. Finally reached out for help via customer service. I have never experienced such dedication and patience from any other support staff. We corresponded through e-mails to set me straight. The response times were so quick I wasn't left hanging much more than half a day. I was thoroughly impressed.
29. juli 2021
Uopfordret anmeldelse
Besvarelse fra Coolmuster
Hi Mustang,
Thank you very much for leaving such a nice comment on our service. Your satisfaction is the best gift for us.
We are always here to help if you have any issues.
Yours Sincerely,
Coolmuster Support Team
https://www.coolmuster.com/support.html
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.