Excellent customer service! I've been using the Contour RollerMouse red plus for a few years, which I can highly recommend if you're looking for an alternative to a conventional mouse. When ordering... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Contour Shuttle is an excellent product for video editing and the service is perfect. In case of a problem, you will be helped immediately, even with the help of Teamviewer. Highly recommended... Se mere
Virksomheden har svaret
My Contour Shuttle Pro started to scroll un-controllably. I asked customer service if there was a repair or replacement option as it was out of warranty. I never received a reply to that query. Having... Se mere
Virksomheden har svaret
I used the online form to try to report a problem with my rollermouse and the only response I have had is this request for feedback from Trustpilot. I use Google Chrome as a browser. I see this mes... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Contour Design develops ergonomic mice that allow users to work safely at their computer without the risk of pain or strain. Our products offer the highest degree of ergonomics and inspire variety and improved habits.
Kontaktoplysninger
Nyropsgade 39-43, 1., 1602, Copenhagen V, Danmark
- +4520270227
- info@contour-design.co.uk
- contour-design.co.uk
Edited review. Actually great customer service.
An hour ago, I filled out a very poor review for this company having MISTAKENLY believed I'd received no response to my issues. I was just in the process of writing a snotty follow-up email, when I double-checked and realised I had missed their reply in my junk mail! Sorry!
As it happens actually the original reply was quite swift, it was personal to my issue, and obviously written by an actual human being. It was clear, concise and most importantly, has resolved the problem I was experiencing. I apologise for the original 'one star' and would like to offer this now-edited 'five-star' review instead.
16. januar 2021
Besvarelse fra Contour Design
Hi P Avery,
Thank you so much for your positive (edited) review. Nice to hear that everything is working as it should after all.
You are right - there are humans behind all answers (and nice ones too ;-)) - and we are doing everything we can to solve our customers problems. So thank you for taking the time to write this review!
Best Regards,
Mette, Contour Design Nordic
FCPX & Resolve software?
Yes, I reinstalled the software on my MAC os 10.15 and it works. Can I make a point? Has Davinci Resolve software made yours not operate? I say this because when I installed Resolve your software stopped working in FCPX.
12. januar 2021
Besvarelse fra Contour Design
Hi Allan,
Thank you for your positive feedback. I am glad everything is working again!
Regarding Davinci Resolve, please write us directly at info@contour-design.com - your question requires a longer answer and a dialog.
Thank you.
Best Regards,
Mette, Contour Design Nordic
I had lost both my wireless keyboard…
I had lost both my wireless keyboard dongle and USB cable, so I got in contact with Contour via the message form on the website.
The customer assistant, Regitze, was quick at responding, efficient and just plain lovely. She dealt with everything, while letting me know what she was doing or was going to do and then the requested dongle, plus the unexpected USB cable, arrived.
Tusind tak Regitze!
12. januar 2021
Besvarelse fra Contour Design
Hi Miss Martins,
Thank you for the kind words about our service. We all appreciate the great work Regitze is doing every day!
Best Regards,
Mette, Contour Design Nordic
Fast response
I'm pleased with the speed of response, and the promise of a quick solution
6. januar 2021
Besvarelse fra Contour Design
Hi John,
Thank you for your positive feedback.
Best Regards,
Mette, Contour Design Nordic
Amazing customer service
Amazing customer service! My IT department accidentally lost the dongle to my mouse and on off chance i could buy a replacement I contacted via website.
They couldn't be more helpful and have mailed out a replacement at no cost which is just the best customer service I have ever experienced.
4. januar 2021
Besvarelse fra Contour Design
Hi James,
Thank you for your positive feedback. I am glad everything is working again!
Best Regards,
Mette, Contour Design Nordic
I had no response to my problem…
I had no response to my problem regarding the ShuttleXpress
29. december 2020
Besvarelse fra Contour Design
Dear Patrick,
I am sorry to hear that you haven't received an answer. I know that our customer service has tried to reach you. I hope everything is working again. If not please contact us again on info@contour-design.com.
Best Regards,
Mette, Contour Design Nordic
I lost the mouse dongle and then came the surprise
I lost the mouse dongle. I was mentally ready to purchase a new one when I saw Contour offered spared parts. I was shocked that not only they do not charge for the part, there is not charge for international shipping. The nerve they have :-) THANK YOU!
21. december 2020
Besvarelse fra Contour Design
Hi Ramel,
Thank you for your positive feedback. We are just happy everything is working again!
Best Regards,
Mette, Contour Design Nordic
I accidentally severed the cord on my…
I accidentally severed the cord on my Counter Roller mouse, entirely my fault. After a couple of quick emails their customer support team shipped me a new cord at no cost. This kind of support for an item that is over four years old is pretty amazing.
Thank you all.
12. december 2020
Besvarelse fra Contour Design
Dear John,
Thank you for your positive feedback. I am glad everything is working again!
Best Regards,
Mette, Contour Design Nordic
New drivers
I received a quick answer. But I'm still waiting for the Big Sur drivers - seems like they could have had them ready a bit sooner...
(Update - the beta drivers just arrived and they work!)
7. december 2020
Besvarelse fra Contour Design
Hi Edumusik,
Thank your for your feedback - and your patience.
Best Regards,
Mette, Contour Design Nordic
Great after sale support
I am using shuttle pro v2 for my video editing. Device itself is a fantastic tool and a real speed up for my work. Recently couple of plastic button covers broke. I've contacted Contour support and had replacement covers sent free of charge. (not to mention 2 small Ritter Sport chocolates as a treat ;)
Great service. Keep it up Contour. Thanks
4. december 2020
Besvarelse fra Contour Design
Hi Tommy,
Thank you for the kind words. We are so happy that the Shuttle Pro V2 is helping you working more efficient.
Best Regards,
Mette, Contour Design Nordic
My Shuttle pro had given up the ghost
My Shuttle pro had given up the ghost, I thought it was a software issue, even though my pro was out of warranty, I was sent a refurbished one which solved my problem, Not in my wildest dreams I thought I would get a replacement...but wow I did. customer service is 100%, one hell of a company. Thank you to all
3. december 2020
Besvarelse fra Contour Design
Hi Steve,
Thank you for your positive feedback and your kind words about our service. We are glad everything is working again!
Best Regards,
Mette, Contour Design Nordic
Outdated drivers, making devices useless!
Driver for new Mac operating system still not available, rendering my shuttle useless. No release date from Contour either.
2. december 2020
Besvarelse fra Contour Design
Dear Kets,
Thank you for your feedback.
We have been working to a re-write of our drivers which now, with the official release from Apple, is being finalized. As soon as our testing is successfully complete, we’ll make the installation package available on our website.
Thank you for your patience.
Best Regards,
Mette, Contour Design Nordic
Products don't work with apple m1.
2. december 2020
Besvarelse fra Contour Design
Dear Steve,
Thank you for your feedback.
We have been working to a re-write of our drivers which now, with the official release from Apple, is being finalized. As soon as our testing is successfully complete, we’ll make the installation package available on our website.
Thank you for your patience.
Best Regards,
Mette, Contour Design Nordic
Besvarelse fra Contour Design
Hi Mika,
Thank you for your positive feedback. We are doing our very best.
Greetings,
Mette, Contour Design Nordic
A RollerMouse Pro3 on approval.
The company acted speedily to fulfil my request for a RollerMouse Pro3 to be sent on one month's approval. The parcel arrived in less than 48 hours and the company which dispatched it will be phoning me to see how I am getting on. They also provided a helpline, should I need it. A very good service indeed.
24. november 2020
Besvarelse fra Contour Design
Hi Pat,
Thank you for your great feedback about our service.
Greetings,
Mette, Contour Design Nordic
very helpful customer service
18. november 2020
Besvarelse fra Contour Design
Hi Elena,
Thank you for your positive feedback. We are doing our very best.
Greetings,
Mette, Contour Design Nordic
Very efficient service.
13. november 2020
Besvarelse fra Contour Design
Hi Denise,
Thank you for your positive feedback.
Best Regards,
Mette, Contour Design Nordic
Had a problem with my contour mouse
Had a problem with my contour mouse, got a quick response to say it was a driver issue they were working on fixing, plus some suggested work arounds.
Hope the driver gets fixed soon, but pleased to at least know why its not working as expected.
11. november 2020
Besvarelse fra Contour Design
Hi,
Thank you for your positive feedback. I am glad everything is working again!
And you are spot on - we are working on the driver.
Best Regards,
Mette, Contour Design Nordic
Very easy to setup and use
Very easy to setup and use. Wish I had known about this product earlier.
11. november 2020
Besvarelse fra Contour Design
Hi,
What a great feeback, thanks a lot!
Best Regards,
Mette, Contour Design Nordic
trouble shooting
had an install issue with shuttle (had it several years). was given how to fix it with a doc download and clear screen captures and instructions of what to do if that didn't work. (the kind of thing that is simple when you know how. )
reply to my message was prompt, even in these crazy times of 2020.
4. november 2020
Besvarelse fra Contour Design
Hi,
Thank you for your positive feedback. I am glad everything is working again!
And yes, it is crazy times, but we try to do our best anyways ;-)
Regards,
Mette, Contour Design Nordic
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.