Excellent customer service! I've been using the Contour RollerMouse red plus for a few years, which I can highly recommend if you're looking for an alternative to a conventional mouse. When ordering... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Contour Shuttle is an excellent product for video editing and the service is perfect. In case of a problem, you will be helped immediately, even with the help of Teamviewer. Highly recommended... Se mere
Virksomheden har svaret
My Contour Shuttle Pro started to scroll un-controllably. I asked customer service if there was a repair or replacement option as it was out of warranty. I never received a reply to that query. Having... Se mere
Virksomheden har svaret
I used the online form to try to report a problem with my rollermouse and the only response I have had is this request for feedback from Trustpilot. I use Google Chrome as a browser. I see this mes... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Contour Design develops ergonomic mice that allow users to work safely at their computer without the risk of pain or strain. Our products offer the highest degree of ergonomics and inspire variety and improved habits.
Kontaktoplysninger
Nyropsgade 39-43, 1., 1602, Copenhagen V, Danmark
- +4520270227
- info@contour-design.co.uk
- contour-design.co.uk
Besvarelse fra Contour Design
Hi Wyre Web Design,
Thank you for your positive feedback. We are doing our very best.
Regards,
Mette, Contour Design Nordic
Unhelpful and incomplete response
Unhelpful and incomplete response. Very dismissive considering I informed of my urgent need to purchase the roller mouse red
31. oktober 2020
Besvarelse fra Contour Design
Dear KR,
Thank you for your feedback. We are sorry to hear that you have received an incomplete response. I see you have been in touch with our customer service. Hopefully, Regitze has been answering your questions regarding the RollerMouse and how to purchase it. Otherwise, please do not hesitate to contact us again.
Best Regards,
Mette, Contour Design Nordic
Customer Service
Good customer service via email. I recently purchased the RollerMouse Red Wireless, and the existing drivers posted on Contour website do not fully support the product. Contour customer service did try to troubleshoot the issue, however no resolution. I think it would be good practice to test and verify drivers that are posted on the site works with the product that is released to the general public for consumer purchase.
30. oktober 2020
Besvarelse fra Contour Design
Hi Lin,
Thank you for your kind words about our customer service. We are currently working on our drivers and hope to improve them.
Greetings,
Mette, Contour Design Nordic
Great customer service
Great customer service! Roller mouse stopped working and someone emailed me right away. Troubleshooted. That didn't work so sent me a new part to replace and instructions. Roller mouse is working again.
28. oktober 2020
Besvarelse fra Contour Design
Hi Suzanna,
Thank you for your positive feedback. I am glad everything is working again!
Greetings,
Mette, Contour Design Nordic
Excellent fast response
24. oktober 2020
Besvarelse fra Contour Design
Hi Russell,
Thank you for your positive feedback. We are doing our very best.
Regards,
Mette, Contour Design Nordic
Fast reaction
Fast reaction
Efficiency
Sens of service
Nice person
Involved with the customer queries
21. oktober 2020
Besvarelse fra Contour Design
Dear Cyril,
Thank you for taking the time to write such positive review. Glad to help!
Regards,
Mette, Contour Design Nordic.
replacement pads for my pro2
Needed replacement pads for my pro2. Sent an email and received a prompt reply with all the information I needed. Once the order was finalised I got the pads the next say. Excellent
17. oktober 2020
Besvarelse fra Contour Design
Dear Julie,
Thank you for your positive feedback. We are doing our very best.
Regards, Mette, Contour Design Nordic.
I was asked to review the free trial…
I was asked to review the free trial but no one has contacted me hence the rating. I’ve not tried the product.
Update: The company have been in touch and explained error and they have been very helpful in arranging trial. Thank you.
15. oktober 2020
Besvarelse fra Contour Design
Hi,
I am so sorry that you had this experience. Hopefully the issue has been solved in the meantime - our customer service team is definitely working on it.
Regards,
Mette, Contour Design Nordic
Try the Shuttle Pro V2 for yourself and see what you think
Having used the Shuttle Xpress for a number of years, I decided to upgrade and purchased the Shuttle Pro V2. Although at first glance I thought having all the extra buttons would be a real time saver, but to my disappointment I didn't enjoy the benefit of the extra buttons, in fact I found it easier to stick with the shortcut keystrokes on my keyboard. I returned the Pro V2 to Amazon and have kept the Xpress. This has 5 programable buttons which I use for more awkward keystrokes. I have no hesitation in recommending both the Xpress and Pro V2 for those who find memorising keyboard shortcuts a arduous task. The Contour Shuttles (Xpress and Pro V2) are extremely well made and should satisfy most users.
UPDATE: Since sending in this review I have re-ordered the Shuttle Pro V2 via the Contour Design web site - having just spent the weekend doing some intensive video editing work in DaVinci Resolve I can now see the advantage of having the extra programable buttons.
13. oktober 2020
Besvarelse fra Contour Design
Hello Mr. Vincent,
Thank you for your feedback.
Both the Contour ShuttleXpress and the Shuttle Pro v2 offers keyboard shortcuts through the driver.
Having 5 or 15 programmable buttons is a user choice, depending on your need and workflow.
Happy to hear you have been a user for many years, and thank you again for your feedback.
Sincerely Regitze
Contour Design Nordic
Cannot recommend the ShuttlePro V.2 device…
Thought the ShuttlePro V.2 would be a good device, but it's most complicated to just set it up and very bad ergonomic: a symmetric device for a non symmetric hand... can't grab some of the buttons. Returned to sender.
13. oktober 2020
Besvarelse fra Contour Design
Hi MeineMeinung,
Thank you for your feedback.
The Contour Shuttle Po v2, and also the ShuttleXpress, is a low-cost multimedia controller that emulates keyboard shortcuts.
The low profile of the device is meant to enable use with either left or right hand, in conjunction with a mouse in the other hand.
We are sorry to hear you were not able to set it up to your liking.
If you contact our support we are always willing to assist in this, as there are hundreds and hundreds of compatible applications out there.
Many of these applications have default settings files in the driver, but we will assist with any problems you might have, or help create settings for your preferred applications.
Sincerely Regitze
Contour Design Nordic
Good service and communication
Despite an initial issue, a quick conversation Facebook and my mouse should be on its way to me from a local supplier, who within hours got in touch by phone.
12. oktober 2020
Besvarelse fra Contour Design
Hi,
We are happy to hear that everything got sorted nice and quickly.
Best wishes,
Regitze, Contour Design Nordic
Besvarelse fra Contour Design
Hi Jim,
Thanks for the kind words - always happy to help.
Greetings,
Mette, Contour Design Nordic
unhappy
Wrong item was sent twice and on the third try, item was defective. A new item was sent and seemed to work perfectly for two weeks. Now keyboard is not registering with computer. Changed batteries, worked for less than 1 week. The roller mouse is registering so I know it's not the USB connection. Like how the product works but would be nice if it were reliable.
29. september 2020
Uopfordret anmeldelse
Besvarelse fra Contour Design
Dear Kathy,
Thank you for your five star review. Hopefully, we have solved your issue with your keyboard.
Regards,
Mette, Contour Design Nordic
Win 10 & original Shuttle Pro…
Trying to get a very old Shuttle Pro working with Windows 10. Very prompt responsive advise got the device operating adequately to meet my needs.
23. september 2020
Uopfordret anmeldelse
Besvarelse fra Contour Design
Dear Barrie,
Thank you for the nice review. We are always happy to help - and cool that your old Shuttle is still going strong :-)
Greetings,
Mette, Contour Design Nordic
Absolutley brilliant customer service
Absolutley brilliant customer service, couldn't recommend this brand enough!
21. september 2020
Uopfordret anmeldelse
Besvarelse fra Contour Design
Hi Ali,
Thank you for the kind words.
We are happy to help.
Sincerely Regitze
Contour Design Nordic
Excellent device and excellent support.
I have a ShuttlePRO V2. One of the clear covers cracked and I contacted Contour Design. My message went to someone in the U.S, who offered to help as he didn't realise I was in the U.K. Once I explained my location he transferred the email to his colleagues in Europe, who simply sent me some new covers at no cost to myself.
Absolutely fabulous experience from both the U.S and European offices. The device itself is brilliant and a solid part of my video editing workflow. Thank you Contour Design :)
19. september 2020
Uopfordret anmeldelse
Besvarelse fra Contour Design
Hi Mark,
Thank you for the positive feedback.
We are happy to help.
Sincerely Regitze
Contour Design Nordic
very quick resolution to my problem
very quick resolution to my problem. Thanks!
13. september 2020
Uopfordret anmeldelse
Besvarelse fra Contour Design
Hi Mat,
Thank you for your feedback.
We are happy to help.
Sincerely Regitze
Contour Design Nordic
Join the dots
The hardware did not work with an updated Mac until I noticed a package of add-ons. I suggested that they be automatically included with the download & that was acknowldged - I hope it will be acted on.
JL
1. september 2020
Uopfordret anmeldelse
Besvarelse fra Contour Design
Hi John,
Thank you for your feedback.
Sincerely Regitze
Contour Design Nordic
Contour Design solved my problem quickly
Contour Design responded to my query within a few hours. The problem was preventing device working at all after change of computer.
Contour asked for a screenshot, diagnosed the problem, and sent me a list of solutions to try in a recommended order. This response came almost immediately.
The first solution completely solved the problem.
Excellent service from a very knowledgable and friendly engineer.
27. august 2020
Uopfordret anmeldelse
Besvarelse fra Contour Design
Hi Peter,
Thank you for the kind feedback.
We love to help our customers.
Sincerely Regitze
Contour Design Nordic
Help was excellent.
27. august 2020
Uopfordret anmeldelse
Besvarelse fra Contour Design
Hi John,
Thank you for the kind feedback.
Sincerely Regitze
Contour Design Nordic
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.