Excellent customer service! I've been using the Contour RollerMouse red plus for a few years, which I can highly recommend if you're looking for an alternative to a conventional mouse. When ordering... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Contour Shuttle is an excellent product for video editing and the service is perfect. In case of a problem, you will be helped immediately, even with the help of Teamviewer. Highly recommended... Se mere
Virksomheden har svaret
My Contour Shuttle Pro started to scroll un-controllably. I asked customer service if there was a repair or replacement option as it was out of warranty. I never received a reply to that query. Having... Se mere
Virksomheden har svaret
I used the online form to try to report a problem with my rollermouse and the only response I have had is this request for feedback from Trustpilot. I use Google Chrome as a browser. I see this mes... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Contour Design develops ergonomic mice that allow users to work safely at their computer without the risk of pain or strain. Our products offer the highest degree of ergonomics and inspire variety and improved habits.
Kontaktoplysninger
Nyropsgade 39-43, 1., 1602, Copenhagen V, Danmark
- +4520270227
- info@contour-design.co.uk
- contour-design.co.uk
Excellent product and customer service, thank you!
Excellent customer service!
I've been using the Contour RollerMouse red plus for a few years, which I can highly recommend if you're looking for an alternative to a conventional mouse. When ordering a replacement and troubleshooting differences in models (as I had ordered a slightly different model), the customer services team have been wonderful; approachable, quick to reply, diligent in looking into any possibly issues, proactive and helpful, also patient! Thank you to the team, especially Peter Hansen, who has been absolutely brilliant. I would highly recommend Contour Design not only for the products but even more so now for the exceptional customer service. Many thanks!
4. oktober 2023
Uopfordret anmeldelse
Absolutely excellent customer service
Absolutely excellent customer service. Replacement unit received next day. No quibbling just sorted it out. Highly recommend this company. Thank you
22. juni 2023
Uopfordret anmeldelse
Issues with rolling mouse and keyboard
I am very unhappy with the products. I have roller mouse and a keyboard. My first roller mouse had an issue with central scroll button and after spending hours to install a new driver, buying a new switch to connect the device, checking it on two computers, etc. it was changed by the company (which I really appreciate and that is why my rate is 2 stars, not 1). The scroll on a new mouse works well. But now I have another problem: after I wake the laptop from sleep, the clicks on the mouse get disabled, or the keyboard becomes disabled. Every time after some period of inactivity I have to restart the laptop to have the mouse and the keyboard fully operational. Too much time and effort consuming...
15. januar 2023
Uopfordret anmeldelse
I had sent a purchase request long…
I had sent a purchase request long back, seems no body os bothered about it
19. december 2022
Very responsive customer service
Very responsive customer service - i needed a riser to fit my new keyboard to my RollerMouse 2 and was offered one free of charge.
7. november 2022
Contour Design Shuttlepro V2
A quick response offering to send me a missing item. Excellent service!
2. november 2022
Besvarelse fra Contour Design
Thank you very much for your kind review :)
Outstanding service, end to end
My experience end to end has been outstanding. Excellent, immediate help to select the right product, followed by great follow up support and guidance when I purchased some accessories.
I bought the Rollermouse Red and am so pleased with it; my arthritic thumb pain is much reduced. Couldn’t recommend Contour more highly.
5. september 2022
Besvarelse fra Contour Design
Thank you very much for taking the time to leave us such a wonderful review. We really appreciate it!
We are so happy to hear you're enjoying your RollerMouse and that you are experiencing a reduction of pain. If you ever need anything else, you always welcome to reach out to us again.
All the best,
Contour Design
Prompt and Helpful Response
I was pleased with the prompt response to my inquiry. When I pointed out an issue with the website, Customer Service addressed the problem immediately and sent me the document I needed directly.
The responses were friendly, courteous and helpful.
19. oktober 2022
Besvarelse fra Contour Design
Thank you very much for taking the time to write us such a nice review! We're very pleased to hear you quickly received assistance from our support team and that your inquiry was taken care of.
All the best,
Contour
Dennis gave me a great way to solve the…
Dennis gave me a great way to solve the problem
7. oktober 2022
Besvarelse fra Contour Design
Hi Chris, thank you very much for taking the time to leave us a review. It's much appreciated! We're happy to hear Dennis was able to solve your problem. Best regards, Contour
no one got back to me
22. september 2022
Besvarelse fra Contour Design
Hello Michael, I've investigated your case and I can see that there was a software issue in forwarding your case to our North American colleagues. I hope that you've now been contacted? If not, please reach out to our customer support team directly: help@contourdesign.com
Thank you for your understanding and for your patience.
All the best,
Contour Design
Easy Service
Easy Service. Received an email with a quotation asking me a few questions which I answered so that the quotation is tailored for what my requirement is. Next email confirmed that the item would be shipped reminding me that we have a 30 day trial. I have since then received a email via the courier saying that they have received the unit.
I would say a very efficient service
20. juni 2022
Besvarelse fra Contour Design
Thank you very much for the kind words. We're very happy to hear about your experience with us and hope you'll be satisfied with your Contour product.
All the best,
Caroline/Contour Design
So far so good
So far so good. Dealing with my shoulder problem.
Just getting used to it.
23. maj 2022
Besvarelse fra Contour Design
Thank you for your kind review. If you need any assistance in getting started with your Contour Design product, please don't hesitate to reach out.
All the best,
Caroline/Contour Design
Never got feedback or a chance to try…
Never got feedback or a chance to try the product and I am probably a likely customer.
22. januar 2022
Besvarelse fra Contour Design
Hi Alexander, thank you so much for taking the time to leave us a review. I forwarded your request to a colleague of mine in the US on 24 Jan. I hope you have since heard from him. If not, please reach out to us by mail: help@contourdesign.com.
Thank you for your patience
All the best,
Caroline/Contour Design
Great Technical Support from US Office
Due to sickness absences in Europe, my request for support was passed to the US office. They gave me what I wanted very quickly.
14. januar 2022
Besvarelse fra Contour Design
Hi Michael,
Thanks for sharing your experience with Contour Design! :-)
All the best, Emma/Contour Design
No response to my enquiry yet you send…
No response to my enquiry yet you send trustpilot satisfaction survey request...
12. januar 2022
Besvarelse fra Contour Design
Hi Hens,
Thank you for your kind review! Nice to hear that you got the help you needed :-)
All the best,
Emma, Contour Design
Contour Shuttle ProV2
Hi, I am not satisfied with the Contour Shuttle ProV2 because it's not working on the adobe 2020 Version on Windows pc I can't use customize on it because
Contour shuttle device Configuration software is not up to date for the window 10 users I am using on the default setting Contour Shuttle Prov2 thanks
11. januar 2022
I used the online form to try to report…
I used the online form to try to report a problem with my rollermouse and the only response I have had is this request for feedback from Trustpilot.
I use Google Chrome as a browser. I see this message on their website
"Note: Internet Explorer is no longer updated by Microsoft. This means that our forms will not work if you use this browser. We recommend using Google Chrome or Microsoft Edge."!
Contour - I see a few negative reviews about not receiving replies - is the IE problem a possible cause?
7. januar 2022
I had troubles with contour shuttle…
I had troubles with contour shuttle express when using premiere elements versions - it was always pointing to old installed version - your Utube movie was very helpfull to cure the problem - tks a lot
4. januar 2022
Besvarelse fra Contour Design
Hi Joel,
So sorry to hear that you have had troubles with our Contour Shuttle Express. We're happy to hear that you solved the problem through our Youtube video.
I wish you a nice day.
Best, Emma, Contour Design
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.