Excellent customer service! I've been using the Contour RollerMouse red plus for a few years, which I can highly recommend if you're looking for an alternative to a conventional mouse. When ordering... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The Contour Shuttle is an excellent product for video editing and the service is perfect. In case of a problem, you will be helped immediately, even with the help of Teamviewer. Highly recommended... Se mere
Virksomheden har svaret
My Contour Shuttle Pro started to scroll un-controllably. I asked customer service if there was a repair or replacement option as it was out of warranty. I never received a reply to that query. Having... Se mere
Virksomheden har svaret
I used the online form to try to report a problem with my rollermouse and the only response I have had is this request for feedback from Trustpilot. I use Google Chrome as a browser. I see this mes... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Contour Design develops ergonomic mice that allow users to work safely at their computer without the risk of pain or strain. Our products offer the highest degree of ergonomics and inspire variety and improved habits.
Kontaktoplysninger
Nyropsgade 39-43, 1., 1602, Copenhagen V, Danmark
- +4520270227
- info@contour-design.co.uk
- contour-design.co.uk
Did not get my free trial...... Disappointed
Did not get my free trial, no contact after original email, waste of time after promising so much, Disappointed.
The email was answered as soon as it was received.
8. maj 2021
Besvarelse fra Contour Design
Hi Mick,
Thanks for reaching out to us! I've contacted our UK team and it seems that Osmond Ergonomics tried to contact you by both phone and email on the day of your application, April 30. If you need any further assistance or help with your free trial please feel free to contact our support team at info@contour-design.com
Best,
Caroline/Contour Design
I cannot fault Contour service, first class.
I came across Contour by chance when searching desperately for a solution to my osteoarthritis and RSI in my hands. The trial of Rollermouse Pro3 was a wonderful opportunity to try something new to me. Prompt response, the mouse arrived in a couple of days and so far is making a remarkable difference to my working life.
4. maj 2021
Besvarelse fra Contour Design
Hi Gina,
Thank you so much for your kind words! We are happy to hear everything went as intended. If you ever need any further assistance or have any questions regarding our products or your ergonomic needs, you're always welcome to contact our support team.
Best,
Caroline/Contour Design
I bought one already Screenshot was…
Support was decent I bought one already Screenshot was very useful. Thanks.
1. maj 2021
Besvarelse fra Contour Design
Hi Ozgur,
Thank you for taking the time to leave us a review. We're so happy to hear from you!
If you need any further support, feel free to reach out to us again.
Best wishes,
Caroline/Contour Design
Portable Laptop Stand: very happy with my purchase
I am very pleased with the Portable Laptop Stand I purchased. It is easy to use, stable and compact.
There was a delay in receiving the order which, in these wretched days of COVID and the unpredictable consequences of imports/exports leaving the EU is entirely understandable. Nevertheless, I contacted Contour Designs for an update and had a very swift, effective, polite and professional follow-up. My order arrived shortly afterwards.
I gladly recommend the laptop stand and commend their customer service.
22. april 2021
Uopfordret anmeldelse
I have tried contacting them four…
I have tried contacting them four different times through their customer email. No one response. How can I speak to a rep???? Email is not working, since no one will reply. Horrible customer service.
8. april 2021
Uopfordret anmeldelse
Besvarelse fra Contour Design
Hi Sharon,
Thank you so much for bringing this to our attention!
I've alerted our US team, who will get this taken care of as soon as possible. Hopefully we'll figure out what went wrong.
Best,
Caroline, Contour Design Nordic
Besvarelse fra Contour Design
Hi NR,
Thank you so much for your 5 star review. We're glad to hear it!
Best,
Caroline, Contour Design
No contact made
Made enquiry, no one ever got in touch but keep getting emails asking me to review the company.
Purchased another mouse instead.
27. marts 2021
Besvarelse fra Contour Design
Hi Matthew,
I'm so sorry about this!
Do you remember where you contacted us? I will then check to see if our contact forms are running as they should and figure out what happened.
Thank you for bringing this to our attention!
Best,
Caroline, Contour Design
No product received to try
I had asked for a free trial, but I never got any products to try. Instead I was asked to write a review for the tried product.
6. marts 2021
Besvarelse fra Contour Design
Hi Happygolucky,
I have investigated what went wrong in your case.
According to our reseller you should have received the requested products on March 16th.
If that isn't the case please let me know by emailing me at this email address: info@contour-design.com and i will do my very best to investigate further and assist you further on.
Sincerely
Regitze, Contour Design Nordic
Offered a free trial of product but…
Offered a free trial of product but customer has to pay return carriage, so not really free. I either have to buy the product or pay out to return.
28. februar 2021
Besvarelse fra Contour Design
Hi Jon,
Thank you for your feedback.
This is explained on the sign up page, and on the terms & conditions page that you as a customer tick to say you have read before submitting the application.
We will take it into consideration and investigate in the future if there are anything we can do to help you as a customer on this point.
Sincerely
Regitze, Contour Design Nordic
Excellent support !!
Contacted Contour support for a copy of the PDF template to print and make some new inserts for my aging Shuttle Pro2. Instead of just gettting the PDF I was sent a couple of sets of printed inserts and replacement keycaps. Can't fault the support I've received from Contour.
22. februar 2021
Uopfordret anmeldelse
Besvarelse fra Contour Design
Hi Mike,
Happy to hear that you are satisfied with the service you have received from us.
Thank you for your kind feedback.
Sincerely
Regitze, Contour Design Nordic
Defective Battery - Full Replacement
I ordered a RollerMouse Free3 from Amazon, but I couldn't get it to work. I emailed Contour Design and they determined it was a faulty battery. They sent me out a replacement and I shipped the defective one back. It was pretty painless. Now I'm happy with my Free3 Wireless RollerMouse! I can't live without it.
12. februar 2021
Besvarelse fra Contour Design
HI Nancy,
Thank you for your kind words.
We are happy to hear that you are satisfied with your Rollermouse and the service you have received from our support team.
Sincerely
Regitze, Contour Design Nordic
Upmost attention and service…
I still do not believe the great experience I’ve had with Contour in Denmark. I had an issue with an older Shuttle PROV2 and was trying to install it for a recently purchased MacBook Pro. I received DAILY instructions and assistance from Contour. When nothing seemed to work, they finally manage to fix my issue completely. I really cannot thank them enough for this. Really upmost service. Thank you Contour Team.
12. februar 2021
Uopfordret anmeldelse
Besvarelse fra Contour Design
Hi Antonio,
Thank you for the very kind words.
We are happy to help whenever we can, and are glad to hear that you are satisfied with our service.
Best wishes
Regitze, Contour Design Nordic
i had an email response to my enquiry…
i had an email response to my enquiry and was asked to provide info, which i did. i have not had a further reply as yet so the product is not in use and gathering dust on a desk. disappointing
10. februar 2021
Besvarelse fra Contour Design
Hi KT,
Thank you for taking your time to rating us.
Unfortunately have we never got a reply from you in our inbox or spam folder.
Would you mind trying to send it once again to info@contour-design.com?
We would love to do our best to help you with your issue.
Sincerely
Regitze, Contour Design Nordic
The support was excellent
The support was excellent: prompt reaction, offer of further help if necessary. But my problem - jogging backward without sound - is not solved.
9. februar 2021
Besvarelse fra Contour Design
Hi Horst,
Thank you for your kind feedback. It is much appreciated.
I can see that my colleague are waiting for your reply to be ale to help you further.
Sincerely
Regitze Stradel
I had a problem to install the driver…
I had a problem to install the driver on my mac and the team of support was amazing! We solve everything, thank you again.
7. februar 2021
Besvarelse fra Contour Design
Dear Anthanasios,
Thank you for your kind feedback, happy to hear that you are satisfied with the support.
Best wishes
Regitze, Contour Design Nordic A/S
An Amazing product but no repairs…
An Amazing product but no parts or repairs support, which for the cost of the product, I would expect. i was advised to buy a new one because a key had fallen off and the "connector hinge" was broken.
5. februar 2021
Besvarelse fra Contour Design
Hi Mr. N Armes.
I am sorry to hear that the outcome of your contact with our support wasn't what you hoped for.
I have asked my colleagues to follow up on this matter.
You should receive an email within a few hours.
If you do not hear anything from one of my colleagues in a timely manner, please send us an email at info@contour-design.com and i will personally follow up on this matter.
Best wishes
Regitze, Contour Design Nordic A/S
Quick support!
Put in a support request early evening UK time and got a response the same evening which solved my problem. Can't get better than that!
4. februar 2021
Besvarelse fra Contour Design
Hi Mike,
Thank you for the kind and positive feedback.
We are happy to help.
Best wishes
Regitze, Contour Design Nordic A/S
Besvarelse fra Contour Design
Hi Michael,
I can see you have an ongoing support case with us, that is not yet finished. You can expect further explanations in this email thread.
Best wishes
Regitze, Contour Design Nordic A/S
Unfortunately nobody has yet replied me…
Unfortunately nobody has yet replied me on the request. Please get back to me.
2. februar 2021
Besvarelse fra Contour Design
Hello Kaartig,
I am so sorry to hear that no one have contacted you yet.
Would you mind sending us an e-mail to info@contour-design.com and i will personally follow up on your request?
Best wishes
Regitze, Contour Design Nordic A/S
Exceptional customer service
Exceptional customer service, I use two ShuttlePROv2's one on a Wacom 27QHD and the other on a Wacom mobile studio pro, having arthritis in both hands I've set them both to work in Affinity Designer/Photo, Illustrator and Photoshop, without my Shuttles I couldn't use my pc or create they are invaluable.
I needed a replacement key cap for one of my Shuttles, had a handful within 2 days no charge, fast, efficient, helpful and friendly service, sadly are nowadays quite rare.
FWIW first EVER review but they have a customer for life.
23. januar 2021
Besvarelse fra Contour Design
Hi Pete,
Thank you for your positive feedback. I am glad everything is working again!
We are happy to have you as a customer for life :-)
Best Regards,
Mette, Contour Design Nordic
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.