Data provided in support of my appeal was very clear and extensive.

The advocate (Ana) who presented my case at the appeal was very knowledgable and gave excellent answers to questions asked of her as well as presenting the case in great detail.

I was very pleased and now await the outcome.

I contacted Compass after my dad when very quickly downhill, wasn't looking after himself after mum died. I talked through his symptoms and whilst I was worried I was using his money to pay as Power of Attorney, I'm so very glad I did. He very quickly went into hospital, then because I wouldn't let him out back home because he needed full time care (I lived 200 miles away), he got emergency funding briefly into a Nursing Home. He was immediately happy, the relief of being properly cared for. Compass ensured I secured the ongoing Funding which lasted 2 years. I would not hesitate at all in engaging Compass. They work hard for you, but give them all the material they need. I kept notes on everything that was happening in the home, every appointment as we put in a tablet to communicate with him daily. I could see what he looked like, parlour, slurring=the start of unirary react infection etc and documented it. This helps them enormously build the case.

We engaged with Compass to try and secure CHC funding for my Dad. It’s been a long process and still haven’t had it approved despite now going to the final stage of appeal. Compass are very knowledgeable and have guided us through the process in a professional and informative manner keeping us informed at every stage. We are not there yet and may not get CHC approved however we have given it our best shot with the help of Compass to navigate what is a complex and quite frankly flawed system.

Compass were very supportive in the meeting and contacted me before the meeting.

My husband is in a nursing home after a severe stroke. Christina was fantastic. She knew all the required facts, which were extensive, especially the ones which I had thought about half an hour before our Teams Checklist meeting. Due to all the efficiency of Compass, the ICB nurse had all the documentation which she read before the meeting, and greeted us by saying we would be going straight for a DST. So we ran the checklist meeting knowing that. Christina has given me her word that she will be acting as our advocate for the DST meeting in July. I cannot recommend her and Compass highly enough. Daphne and Kate McKerrell

Many thanks to Christina for her professionalism and support today. She was clear and concise and a credit to your team.

We got the desired result so extremely happy with Compass for helping us achieve this.The case presented by Compass and advocate representation was excellent.
The negatives were communication and chasing the ICB. There is no number to call, emails take too long to get a reply , there is no designated case worker so often things are not followed up with the ICB in a timely manner. Our initial meeting was delayed due to advocat availability. Much of the liaising with ICB and independent assessment team I did myself. I did a lot of chasing which I didn’t expect. Also as we had no care plan I had to write one using the compass template- this was not initially explained and it was a complex task. The appeal proceeded much quicker than the retrospective case.

Everyone is so helpful and reply to my emails within 24hrs. My recent online meeting showed just how hard the team work... Meah was very professional and was fully prepared with dates and recommendations. I really felt that CHC were on my side. Thanks very much!

A very professional approach by the advocate Christina with multiple challenges made to the ICB based on factual data.

The advocate was very thorough from a call with him before the checklist meeting and very on the ball during the meeting with the ICB nurse and the nursing home.
I would recommend people using this service if they find themselves feeling that their family member may be entitled to continuing healthcare.

The Advocates that represented myself and my family regarding my mother's healthcare, were amazing. A difficult process which I would not have been able to navigate on my own. During my recent appeal review Madison was amazing. Having taken comments from my previous advocate who had found our previous meeting somewhat shambolic on behalf of care home staff and NHS representatives, she was more than prepared to deal with matters we felt had been pushed aside. It was made more difficult as my mother had passed away during this process so hard having to revisit situations. Madison was excellent. I would highly recommend Compass CHC.

The company have been honest and answered all our queries. Whether or not we will be successful in the long run remains to be seen. I do think they are doing their best to ensure we are but the process is far from simple. Years ago I could have dealt with all the paperwork, rules etc but I could not manage that level of stress these days so I and my sister are grateful Compass CHC is there.

Save your money contact NHS directly
Compass don’t reply to emails. Don’t bother trying to call them once you payed
My case failed cost£6000
NHS took on notice of there report

As a family, we selected Compass to help us obtain Continuing Health Care for my brother in law.
Although at first it seemed an expensive proposition, Compass have gone out of their way to help us, in a totally professional manner. They have left no stone unturned and made us realise that we could not match their understanding of procedures. I would highly recommend them, without hesitation.

Christina, the Advocate appointed at our first meeting back in March was re-appointed as Advocate for this second meeting which provided continuity but also at my request as she had presented the case on my wife's behalf so well at that time and hopefully would do the same again. This proved to be the case today as her grasp of the facts was most impressive and even remembering minor but important details of Jill's condition mentioned at the last meeting. She held her ground where she disagreed with the panel and backed herself stance up with a strong logical explanation.
Regardless of the outcome of the case I have total confidence in Christina's positive contribution to the assessment and would like thank her for her efforts at both meetings.

I first contacted Compass in June 2023 after my 88‑year‑old dad was moved into a care home following a long stay in hospital.

As a family we were extremely worried about his wellbeing and how we would fund his care fees. After searching online, Compass stood out as a reputable and trustworthy company that could help us navigate the overwhelming red tape surrounding NHS care‑home funding.

From the first conversation, I felt relieved to finally be speaking to someone who understood the system, recognised our concerns, and could potentially help us deal with an NHS Continuing Healthcare process that had, up to that point, felt impossible to engage with.

Compass reviewed my dad’s case history and provided a clear, qualified assessment. They were honest that they could not guarantee an outcome, but in their professional view the case was strong and had a good chance of success. On that basis, we made the difficult decision to pay for Compass to represent us. It was a significant financial commitment, but we believed it was the right thing to do to secure proper support for our dad’s care needs.

Three years on, after multiple case meetings, NHS review panels, rejections, and unsuccessful appeals, we have reached the end of the process. To their credit, Compass have been excellent throughout—professional, supportive, knowledgeable, and consistently on our side. My only criticism is that the initial case assessment and optimism raised our expectations more than it should have, leaving us believing we were well‑positioned for a positive outcome.

Sadly, our experience has shown that even when a loved one is mentally and physically unable to care for themselves, suffers from a broad range of conditions (including dementia, Parkinson's, asthma, gout, severe joint pain, low blood pressure to name a few) and requires constant medical intervention and 24/7 support with basic daily functions, the NHS funding system still finds ways to down‑score needs and reject applications. In our view, the system simply cannot afford to support the vast majority of people who meet the published criteria, and the panels and appeal committees reflect that reality.

In summary: think carefully before committing to a process that is not only expensive, but also emotionally draining, complex, and deeply disappointing. Everyone I dealt with at Compass was excellent—helpful, professional, informed, and compassionate—but ultimately unable to overcome an NHS system that appears designed to refuse funding wherever possible.

Using compass helped our case enormously as they provided in depth knowledge of the process and guided us through what would have been a virtually impossible task of navigating the long winded application and assessment
Special thanks to Maddie for her input and expertise during the first assessment
The Lowndes family

Amin, called prior to the CHC checklist being completed to go through what we should expect.
He offered reassurance where doubt was cast by other professionals(mainly the ones whose job it is not get the outcome that families hope for.
He spoke up during the checklist assessment, representing our mum and being her voice.
He called again after the meeting, to give feedback on how it had gone.
We don’t have a decision yet but so far we are happy with the service of Compass.

Compass take care of everything, explaining the process in detail and being available to attend meetings on your behalf.
Highly efficient and a must have to have such support on your side in a highly technical domain.
Our advocate, Milli, was quite simply superb.

We wanted to share our experience specifically with the advocacy service provided by Compass during a recent FNC review for our grandmother.

We were very impressed with the level of professionalism and preparation shown. The advocate demonstrated a strong understanding of the CHC and FNC frameworks, asked the right questions, and ensured that key points around care needs and historical changes were clearly articulated during the review.

What stood out most was their ability to challenge appropriately while remaining constructive. They helped keep the discussion focused, particularly where there were attempts to downplay certain care domains. Their presence gave us confidence that the process was being handled fairly and that important details were not overlooked.

The pre-meeting ahead of the review was particularly valuable, allowing us to align on key points and approach the meeting with clarity and structure.

Based on this experience, we would recommend Compass’s advocacy service to families navigating CHC/FNC reviews who need knowledgeable and effective support.

Thank you again for your assistance.