Laura Pardoe was very helpful and informative and was empathetic to our situation

I was unsure if my mother would qualify for this scheme. Tom ran through the process with me and agreed she would not qualify at this time. However, I now have a better understanding of what to look out for if my mother's health declines to a point where this scheme is appropriate. It seems comprehnsive system to get a successful result when the situation is right.
I would recommend taking the free consultation.

I had advice from James Chappell
Specialist Advisor and although my father who is 90 years old and has vascular dementia wasn’t at the stage that they could help I was very impressed with the truthfulness. It wasn’t all about taking money from us to support his application. He explained that at this moment in time, my father would not meet the criteria for the NHS to pay for continuous care he did however tell me to contact them again as my father‘s condition would only decline I would like to thank James for his help and advice and I believe that this is a company you could trust.

Very informative and helpful

Compass helped us through the convoluted process of applying for Continuing Healthcare Costs from the NHS for our elderly Father. Their understanding of this and the National Framework applied was invaluable to lay people. We had an advocate who spoke for us at the checklist/DST meeting and subsequent appeal and we can only sing their praises. They were professional, knowledgeable and focused on helping us.
I will say there were some communication issues with Compass initially and the delay sometimes in responding was a little frustrating but ultimately, the process would have overwhelmed us without them. We would recommend people use Compass

I was unsure if my mother qualified for CHC. James talked me through the process and the company’s experience in CHC claims. He then spent time asking many relevant questions to form a view as to our eligibility. He gave me an answer at the end of this call. There was no charge. I would recommend contacting Compass CHC if you think you may qualify for CHC.

I was told about Compass CHC through a friend. I submitted an enquiry form and was contacted quickly. I spoke to Tom who listened to my story. He explained the service provided and was very interested and was very compassionate. He gave me information and went through a variety of questions regarding my mum. It was open and honest and came to the conclusion at this stage that their service wouldn’t be right at this time. It was refreshing to have an open and honest conversation. It’s unfortunate that at the moment I am not able to use their services but would definitely consider for future. Thank you Tom for your time.

Ellie was great, she guided me though the check list and made sure that I understood each step. She was very caring and professional.

My Dad was really let down by care home and nursing homes, over a period of 3 years his illness was ignored and his behaviour, the staff at compass explained funding was awarded mainly from care home notes, so I started to check the homes notes matched with how my Dad was presenting when I was there, they did not, I did my own recordings, called in the MHT and social services and stopped paying, Social services did a review with all my evidence included and with Compass further involved in on the 3rd funding review he finally got it awarded, then back dated on the 1st appeal I did with Compass involvement, I am now doing a retrospective claim for the period the NHS let him down and he only went into care, I would never do a funding review on my own, Compass and there advise is the only reason I knew I had to start recording to back up how he was, care and nursing homes do not care. Fantastic service, shame it has to be needed, shame on the industry the family have to go through all this stress whilst losing family members, well done Compass, your advise and support was so needed!

Compass put together a detailed consise appeal to get across our reasoning for challenging the decision to refuse my Mother’s continuing health care.

Compasses representative was extremely well prepared when giving the final recommendations for My Mother’s needs and pushed the reasons for appeal in a strong but professional and polite manner.

We await the outcome but I could not have done this is on my own. The representative rang me before to brief me and after the hearing to go through what had been discussed.

I am very happy that Compass have done their very best to try and overturn this decision.

The whole experience was very professional, and they talked thoroughly through each step of the process. They fully briefed me before we had our assessment with the social services and used all the information,medical and daily records provided by the carehome to argue our case, so we received a positive outcome. Nigel

I cannot praise the team at Compass CHC enough for their professional & compassionate support .
Navigating the DST meeting with an advocate by our side was invaluable as it was so traumatic & very hard to see how many times the rules are broken from the NHS framework & how many times you are told you don’t meet the criteria for funding .
They were thorough , knowledgeable & kept us informed Thanks to Jordan who helped with the appeal during a stressful time & his experience informed us of critical information to win our appeal .
JUSTICE for your loved one is amazing & that’s down to Compass.

Disappointed if I'm honest...initial phone call (which I suspect is standard sales patter, "of course we can help") explained how to proceed, but was pretty brief over fees, the FIRST of which was £8000, just to get started. After having funding denied, a FURTHER £7000 was required for the next stage, which again, we lost... in fairness our advocate was thorough and professional, but to go to further appeal, we need to go up towards £24000 in total. At no point were we informed that generally, success rate is 13-25%, rising to only 30% after appeals exhausted. We're £15000 deep with no result and refuse to throw any more money at it, especially as we are now aware we can appeal ourselves without further cost. The tv adverts suck you in, the reality is very different...be very careful, do your research first...

I paid over £7k to Compass on the understanding that Compass would fight my father’s case to the bitter end. What I actually
received was a very well written report that demonstrated that we had a very good case to receive continuous healthcare funding. Nothing else. Was told I had to pay many more thousands to get more representation.
Apparently this was made clear to me in my initial conversations but certainly not clearly enough as I was shocked to be asked for more money.
I held many meetings with relevant authorities waving my Compass report around but to no avail. I was reluctant to spend more money with no clear outcome.
My father has since passed away.
I agree that everyone I dealt with at Compass were very professional and very pleasant. But ultimately the £7.5k I spent was of no help whatsoever.

Not explained enough, paid £7,000+ for them to get information and then you have to take it forward yourself or pay even more money, which certainly wasn't made clear. When we spoke on the phone they gave my mother high points, then when they did the report, the scoring was lower. They tell you you have a good case, but I think they probably say that to most people to get your money! Shocking.

Very pleased with the latest Appeal, I am feeling tentatively confident having read the minutes. Noah was exceptional in his deliberation, evidently read all the notes and his subject matter knowledge is superb, Highly recommended.

From the very outset of this process (which has been very long winded due to the NHS system) Compass's view of the various domains was exactly the same as the appeal meeting of the NHS. As to the final outcome of the process this is entirely in the hands of the NHS but Compass has given me support and kept me in the loop along the way. If I were in the same situation again I would not hesitate to get Compass involved earlier .

I was going to use this company to help get NHS funding for my mum. She had only a small amount of money left for her care. The person I spoke to was very friendly and helpful, but then he asked for a large(was to us) sum of money. Then when they had the report done, he asked for the second payment to take things further, like contacting the NHS. Okay, slightly grudgingly I paid it. I was sent the report, which was 35 pages long and seemed very thorough.
When I contacted them to carry on with the case, I was asked for yet another big payment, but I was never told about this payment, which would mean they have you over a barrel. You have gone that far and has cost you a lot, and makes you feel trapped in trying to get the funding. This would make the whole process cost around £14k

But in actual fact, you can contact the NHS yourself, and it's very easy, just a quick email and maybe a few phone calls, and totally FREE. I did this and from start to finish was 2 weeks. Unfortunately we were not eligible at the time. But you can try again a bit further down the road.

They do a very thorough and professional job of presenting your case, both written applications and advocacy. Of course it is still very variable as to whether you will get funding. Tip: for Alzheimer's start collecting 'evidence' as early as possible. Keep a daily log of incidents..falls or shouting or suicidal expressions or choking or incontinence or refusing medicine etc. If there is a bed sore get to your doctor so that it is on record. Get visiting carers to make entries in the log. We found a brilliant neurology doctor in London, professor Garrard. A lovely gentle person and the top man in his field. He can prescribe medication for your G.P. to supply. Consultation is very reasonably priced and you only need 3 or 4 visits. Everything you say about the patient is written down by him and then becomes a matter of record and is then official evidence of the severity of their condition. So say as much as possible (also to your G.P. and clinics etc)You want everything to present as severely as possible if you are to succeed in a funding claim.
Compass is not cheap, but if like my wife, your loved one is fit and healthy, apart from the brain condition, then you could find yourself in a position like me...after having been the carer for 4 years and ground down to dust, I had to put my wife into a Nursing Home (make sure Nursing Home rather than general Care Home) with the real possibility of her lasting for years and possibly costing close to a million pounds. Look up details of the 12 'domains' that the NHS use to assess the person and start thinking about how your loved one would score on those, in order to guesstimate your chances of success and hence the viability of paying Compasses fees. I am confident I made the right decision in choosing to spend on Compass.

The report produced was very comprehensive and represented our thoughts accurately and clearly.
Milla represented the family extremely well at the appeal, was very well prepared and was available to the family for pre and post reviews which was very much appreciated.