As a new driver, I really appreciated the customer service I received when updating my policy after passing my driving test. The process was smooth and stress-free, and I was guided through every ste... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Spoke to Nick on the phone, was so helpful and pleasant. Ran through everything with me and was as helpful as he possibly could've been and created a policy when no one else would insure me in an unus... Se mere
Virksomheden har svaret
Bought my daughter's car insurance & paid in full for the year. Hidden in their terms & conditions is that you pay them £40 to cancel the policy or allow it to expire. Disgusting hidden clause to cat... Se mere
Virksomheden har svaret
Great friendly service, easy going and Sarah who I was speaking to was a fun, chatty and helpful agent. Wasn’t the typical scripted, robotic, and boring person. Made the process easy and they also do... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Collingwood Insurance Services (UK) Ltd. is a UK based insurance intermediary with offices in Newcastle upon Tyne. We have been providing our customer's value and excellent customer service since 2006. As a testament to this, Collingwood has won the Insurance Choice award for Best Specialist Insurance Provider 2018 and holds one of the highest Trustpilot scores for the car insurance sector, both of which are voted for by our customers.
Kontaktoplysninger
Collingwood House, NE29 6AR, North Shields, Storbritannien
- 0345 470 0010
- info@collingwood.co.uk
- collingwood.co.uk
3,6
Middel
3 t anmeldelser
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Besvarelse fra Collingwood Insurance Services UK Ltd
Hi GeordieStaffy,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Thank you very much Sarah Henderson
Thank you very much Sarah Henderson
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Alsadek,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Great Coustmer service
Great Coustmer service. Lisa thompson was polite and great listener very helpful and excellent customer service . I would recommend to everyone
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Hamza,
Thank you so much for your kind words!
We’re delighted to hear that Lisa was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Lovely staff love Lisa
Lovely staff love Lisa, Sarah and Michael there great assets to your team very polite and friendly well done team
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Marie,
Thank you so much for your kind words!
We’re delighted to hear that Lisa, Sarah and Michael was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
Great service from Lisa Thompson
Great service from Lisa Thompson, she explained everything very well and clearly.
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Tarek,
Thank you so much for your wonderful feedback! We’re delighted to hear that Lisa Thompson was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood taxi.
The Collingwood Team
The same as many others
The same as many others. It was not made clear that on passing the test you would be landed with a £40 cancellation fee. Since all learners will (hopefully) pass their test at some point unless you pass it on the anniversary of your insurance you will end up paying the fee.
13. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Phillip,
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Nabi
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Great communication .
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Marcel,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Thank you so much Sara for everything…
Thank you so much Sara for everything you are amazing service
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Kamal,
Thank you so much for the 5* review and for taking the time to share your experience.
We’re delighted to hear that Sara was helpful in the service you received and that he/she made a positive impact on you.
Providing excellent customer service is truly important to us, and your feedback helps motivate us to stay on track and strive for the best.
If you ever need further assistance, please don’t hesitate to reach out.
Kind Regards,
The Collingwood Team
Had an excellent customer service…
Had an excellent customer service provided by Michael Gilmore. He explained everything perfectly and made everything as smooth as possible.
12. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Sadik,
Thank you so much for your wonderful feedback! We’re delighted to hear that Michael was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Kind and easy to understand
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Rooh,
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Have a great day,
The Collingwood Team
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Abdul.
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience and appreciate your feedback.
Kind Regards,
The Collingwood Team
Had a great phone call with ali
Had a great phone call with ali , was very clear and polite , helped me get what i was looking for and was very helpful x
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Bea,
Thank you so much for your kind words! We’re delighted to hear that Ali was able to assist you in a polite and efficient manner.
Your appreciation means a lot to us and we’re always here if you need any further help or have more questions in the future.
Kind Regards
The Collingwood Team
AVOID AT ALL COSTS!!!
Avoid at all costs, this company use underhanded tactics to basically rip you off when telling them a young person had passed their driving test.
We took out a learner car insurance policy for our 17 year daughter and called Collingwood to advise our daughter has passed her test. We understandably were expecting some form of partial refund for only using 2/3rds of the policy term, we did expect the usual ‘admin fee’ of course (assuming this might be £10?…up to £25?)
But no….listen to this bit!, this company have the brass neck to devise a truly awful ‘back end charge’ and actually charge you EXTRA than what’s left in the value of the policy itself and proudly announce they will be taking the funds from the.card they hold on file from when you buy the policy, in the first place.
They try and justly these underhanded frees with a set of justification sentences in a follow up email….rubbish like ‘we need to maintain our website’ etc etc.
We spent a lot of time explaining we now needed a new policy for our daughter now she passed her test…and giving the operator a while load of private data, then they tell you that they shall be passing this on to third parties to allow them to quote you instead. They deliberately waste your time collecting a host of personal information when they know full well they don’t even offer an insurance policy for those who pass their driving test!!….what a devious thing to do (total rotten business practice)
Then when you expect to get a partial refund because your child has passed.their test…they deliver the news that they are going to rip you off instead.
They hide behind ‘it’s all in the terms and conditions’….and leave you feeling sucker punched.
I instantly wrote to them and told them I wish to complain….they have totally ignored my letter.
So BE CAREFUL…..this outfit will rip you off too. Use Hastings Direct learner policy instead, I dearly wish I had. They will sell you a ‘proper’ young drivers policy after the learners only policy ends and not rip your off like this dreadful company will.
Avoid avoid avoid. It’s shameful the regulator allow companies like this to pull the wool over people’s eyes (I bet they rip off 1000’s of 17 year olds desperate to be driving….)
I shall willingly update this review if my complaint is acknowledged and acted upon, but I have a very strong feeling they will continue to ignore my complaint.
Don’t be a victim too.
Updated - made an official complaint (2 as 2 separate issues), they wrote back telling me my complain was not upheld (very unsurprising!) - so insurance ombudsman next!…can’t let them get away with these practices
5. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi,
Thank you for getting back to us with further information to help us identify your Collingwood Learner Driver policy and we are very sorry that your experience with us was not as you expected.
We can see that you have raised a formal complaint and that is currently being dealt with internally. A final response will be with you shortly.
In the meantime, if you would like to discuss anything further, please do not hesitate to get in touch.
Kind Regards
The Collingwood Team
Poor practices for this day and age
We did the correct thing and cancelled the policy when our son passed his test, having paid the full year up front. I wasn’t expecting much money back but to be hit with a £40 cancellation fee feels like they are taking advantage of 17 year old kids. Our son worked and saved to pass his test at great expense and then to have another £40 to pay for nothing feels wrong. Trying to find the details you need from the small print of a 15000 word policy document is like going back 30 years.
Read the reviews and find another insurer
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Tim,
Thank you for providing information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discus this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Sarah was really helpful and very nice…
Sarah was really helpful and very nice spoken.really helped me complete my insurance policy.10 star service
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that Sarah was able to provide you with helpful advice and support.
If your need any further assistance, please don’t hesitate to reach out.
Thanks again for choosing Collingwood.
The Collingwood Team
Thieves
Purchased learners insurance as Daughter brought a car to learn to drive in. It was delivered the next day and broke down. Car sent back to garage and we got a full refund. Cancelled insurance policy next day. They kept £65.00 cancellation fee and didn't get the full refund. Even though within 14 days. This is learner's insurance, wouldn't recommend them to any of her friends. Waiting for manager to phone me back tomorrow. Spoke to Carol seemed ok but not happy and I've taken things further.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Charmaine,
Thank you for getting back to us with further information to help us identify your Collingwood Learner Driver policy and we are very sorry that your experience with us was not as you expected.
We can see that you have raised a formal complaint and that is currently being dealt with internally. A final response will be with you shortly.
In the meantime, if you would like to discuss anything further, please do not hesitate to get in touch.
Kind Regards
The Collingwood Team
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Nikolas,
Thanks for the 5* review. We’re always delighted to hear when our customers have had a great experience with us!
If you need anything in the future, or have any questions that we can answer, please don’t hesitate to reach out and one of the team will be on hand to help.
Have a great day!
The Collingwood Team
Collingwood Young Drivers Insurance is…
Collingwood Young Drivers Insurance is completely misleading. This policy is advertised as temporary, meant to cover learners until they pass their driving test.
The moment my son passed, we cancelled — and were hit with a £125 cancellation fee. £125 just to cancel a policy that had already served its purpose. That is outrageous.
A “temporary” policy that punishes you for cancelling after the test is nothing but a money trap. Totally unacceptable. Avoid at all costs.
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi Alexandru,
Thank you for taking the time to leave a review and we’re sorry to hear that you were unhappy with the service we provided.
We’re sorry you weren’t able to provide information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discuss this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Sneaky £40 cancellation fee
Cancelled the policy as per requirement when my daughter passed her test only to be hit with a £40 fee which is buried in the T&C and not mentioned at the point of cancellation, only in a subsequent email.
I should have just let the policy run out.
I will not use these guys again for my younger child.
This is clearly a business practice they're happy with as it was featured in the Guardian as long ago as 2024.
29. december 2025
Uopfordret anmeldelse
Besvarelse fra Collingwood Insurance Services UK Ltd
Hi,
Thank you for providing information to help us identify your Learner Driver policy with Collingwood. Let us start by saying how sorry we are that your experience with us was not as you expected.
We regularly review our customer journey both online and with our colleagues in our Contact Centre, to ensure all the key information and facts are available for our customers to read and understand prior to taking any cover out with us. We are satisfied that this information was clearly available to you both before and after purchase, however if you would like to discus this further, please reach out and we will be happy to help.
Thank you once again for providing feedback which will help shape our business in the future.
Kind Regards
The Collingwood Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.