Co Op Bank . Treat your money like it’s there’s , rude and arrogant fraud teams making people spend upto an hour convincing them that you are just paying your rent and not being scammed by some nigeri... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I really appreciate that my money is with an ethical bank not a nasty profitit making corporation, investing my money in all aorts of dubious investments. I know it will soon be taken over by The Cov... Se mere
Virksomheden har svaret
Today I had the greatest pleasure when speaking to a young lady . Skelmersdale A12 . Rebecca left a lasting impression on me with her polite and respectful attitude. Seldom these days do we find e... Se mere
Virksomheden har svaret
Staff were very polite and knowledgeable, no long queues, and sorted out my problem in no time ! Save our banks we need them, especially this Branch it’s Convenient, Local and professional staff that... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om The Co-operative Bank
Skrevet af virksomheden
Founded in 1872 and born from the co-operative movement, co-operative values continue to be a fundamental part of everything we do.
In 1992, we were the UK’s first bank to introduce a customer-led Ethical Policy, which empowers us to make a real positive difference to the world around us. We believe it's our duty to stand up for the issues that matter to our customers and which bind our colleagues, customers and partner organisations together.Because unlike a lot of businesses, we haven’t just developed an ethical approach — we’ve had one from the very start.
Ethical then, now and always.Kontaktoplysninger
Storbritannien
- co-operativebank.co.uk
Join a bank that shares your values
4,5
Fremragende
22 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The co op has and always has been the…
The co op has and always has been the only ethical bank. Problem I encountered was resolved quickly.
24. oktober 2026
Besvarelse fra The Co-operative Bank
We are so pleased to hear that you value our ethical values and that your recent issue was resolved so quickly. Thank you for taking the time to share your positive experience with us. Thanks - Liv
Very helpful and the lady I saw her…
Very helpful and the lady I saw her name is Ella i think was very helpful and explained everything and she sorted out my phone for me this was at the Ipswich branch
23. oktober 2026
Besvarelse fra The Co-operative Bank
We are so pleased to hear about your positive visit to the Ipswich branch. It is wonderful to know that our team member was able to explain everything so clearly and help you get your phone sorted out. Thank you for taking the time to share your lovely feedback. Thanks - Liv
Brilliant
Brilliant
Simple
No nonsense
Just Banking!
Forget Monzo etc
Real bank but with a community connection with the shops etc
Savings Account is excellent too
24. oktober 2026
Uopfordret anmeldelse
Besvarelse fra The Co-operative Bank
We are glad you enjoyed your experience with our straightforward banking services, community connections, and savings options. Thank you for your great feedback. Thanks - Liv
What made me pleased was that t he lady…
What made me pleased was that t he lady who dealt with it made every effort to understand what problem I had despite the fact that I was very hesitant in answering her questions, because of my hearing problems. I would be pleased if you could let me have my 4 figured code for this card if it is different from the code for my current account code, which I use regularly and know verry well
14. oktober 2026
Besvarelse fra The Co-operative Bank
We are so pleased to hear that our colleague was patient and made every effort to understand your needs, especially when you felt hesitant. Regarding your request for your four-digit security code, please contact our customer service team directly so we can securely assist you with your card details and account queries. Thanks - Liv
It took one hour on the phone,but we’re…
It took one hour on the phone,but we’re given all the help & information we needed & the lady on the phone was ver helpful.
20. oktober 2026
Besvarelse fra The Co-operative Bank
We are so pleased to hear that our colleague was able to provide all the necessary support and information during your call. Thank you for sharing your positive feedback about your experience. Thanks - Liv
Exellent service
23. oktober 2026
Besvarelse fra The Co-operative Bank
Morning, thank you for the positive feedback! thanks - Liv
I didn’t have to wait very long on the…
I didn’t have to wait very long on the phone before it was answered. The person who answered was helpful snd efficient. I was able to resolve my query.
23. oktober 2026
Besvarelse fra The Co-operative Bank
We are delighted to hear that your phone call was answered so promptly and that our team member provided such helpful and efficient support to resolve your query successfully. Thank you for sharing your positive experience with us. Thanks - Liv
Scam
I was scammed on Thursday on contacting the bank on Friday I discovered that the bank had stopped the payment and my money was safe and it was put back into my account during the telephone call. I was so relieved and it’s good to know that they have ways of flagging up payments that might look ‘wrong’ to them and they can stop money leaving accounts.
24. oktober 2026
Besvarelse fra The Co-operative Bank
We are so relieved to hear that your funds were kept safe and quickly returned to your account during your call. It is wonderful to know that our security systems and helpful team could provide you with such peace of mind during a stressful situation. Thanks - Liv
Professional friendly efficient
23. oktober 2026
Besvarelse fra The Co-operative Bank
Hi Graham, thanks for the lovely feedback. Thanks - Liv
The advisor was good and made my…
The advisor was good and made my enquiries understandable
23. oktober 2026
Besvarelse fra The Co-operative Bank
We are so pleased to hear that our advisor was helpful and made everything clear and easy for you to understand. Thank you for taking the time to share your wonderful feedback with us. Thanks - Liv
The fraud team were sooo helpful and…
The fraud team were sooo helpful and assisted me to resolve my issue. Thankyou so much.
23. oktober 2026
Besvarelse fra The Co-operative Bank
We are so pleased to hear that our fraud team was able to provide such helpful support and successfully resolve your issue. Thank you so much for taking the time to share your wonderful five-star feedback with us. Thanks - Liv
Great all round
23. oktober 2026
Besvarelse fra The Co-operative Bank
Hi Nigel, thanks for the lovely feedback. Thanks - Liv
I had a message flag up from the bank…
I had a message flag up from the bank of a suspected payment I was about to make I cancelled everything I had put in and phoned the bank who sorted it out for me very easily and quickly and unblocked my account which they had blocked after suspecting a fraudulent transaction. I would definitely recommend this bank to anyone
23. oktober 2026
Besvarelse fra The Co-operative Bank
We are so pleased to hear how quickly and easily our team was able to assist you in securing your account after a suspected fraudulent transaction. Keeping your money safe is our top priority, and we truly appreciate your kind recommendation and positive feedback. Thanks - Liv
An excellent experience
My call was answered relatively quickly and the staff member was particularly helpful and friendly.
He rapidly put my mind at rest and the issue was quickly resolved.
We have had a Cooperative Bank account for more than 50 years and while this operative was exceptionally helpful, I have found over the years that most staff are approachable, professional and friendly.Well done Cooperative Bank!
21. oktober 2026
Besvarelse fra The Co-operative Bank
We are incredibly grateful for your amazing loyalty of over 50 years with us. It is wonderful to hear that your recent call was answered so quickly and that our helpful team member was able to put your mind at ease and resolve your query so efficiently. We are delighted that you have consistently found our staff to be approachable, professional, and friendly over the decades. Thank you so much for sharing your lovely feedback. Thanks - Liv
Besvarelse fra The Co-operative Bank
We are glad our team resolved your issue, and we will work on our wait times. Thanks - Liv
Opening the account online was…
Opening the account online was straightforward and simple also fast delivery on recieving my card and pin also online banking was amazing to open as they ask u security questions from your past to make sure it's in the right hands
13. oktober 2026
Besvarelse fra The Co-operative Bank
We are so pleased to hear that you found our online account opening process quick and straightforward. It is great to know that your card and PIN arrived promptly, and that you felt reassured by the secure verification questions we use to keep your account safe. Thanks - Liv
Why we still need banks on the High Street
Although trying to resolve my issue on the phone, which was a disaster and after 27 minutes, the person that put me on hold never came back. I then however, went into the bank in Norwich on Gentlemans Walk and the staff in there were amazing and resolved my issue
23. oktober 2026
Besvarelse fra The Co-operative Bank
I am very sorry to hear about the frustrating experience you had on the phone and the unacceptable wait time. However, it is wonderful to know that the team at our Norwich branch on Gentlemans Walk was able to turn things around and provide you with such amazing support to resolve your issue. Thank you for sharing your feedback with us. Thanks - Liv
Professional & friendly.
Service is always professional, always pleasant assistance, would certainly not look to change banks.
19. oktober 2026
Besvarelse fra The Co-operative Bank
We are absolutely delighted to hear that you consistently receive such professional and pleasant assistance from our team. Knowing that you are so satisfied with your experience that you wouldn't consider banking anywhere else is the greatest compliment we could receive. Thank you so much for your loyalty and for taking the time to share your wonderful feedback. Thanks - Liv
A prompt helpful response
There was a prompt response to my telephone call and the staff member was most pleasant and helpful.
22. oktober 2026
Besvarelse fra The Co-operative Bank
We are delighted to hear that your phone call was answered so promptly and that our team member provided such a pleasant and helpful experience. Thank you so much for taking the time to share your wonderful feedback with us! Thaks - Liv
My initial contact was poor
My initial contact was ooor, distant and lacking in empathy
When transferred to the fraud squad the operator was excellent
23. oktober 2026
Besvarelse fra The Co-operative Bank
Hi Lynfa, I'm really sorry to hear this. If you would like to discuss this further, please contact us by giving us a call or using one of our social media channels. 03457 212 212 Weekdays 8.00am - 6.00pm, Weekends 9.00am - 5.00pm.
You can send us a message on Facebook (https://www.facebook.com/thecooperativebank) or X (https://twitter.com/CooperativeBank). Just quote 'Trustpilot' in your message and we will be able to link it back to this review. Thaks - Liv
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.