Chorley Group Anmeldelser 9.118

TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Dealt with many car dealers over the decades, these guys are a step up, no stress or pressure just 100% honest approach, made a refreshing change. I dealt with Sean Black, he was a total pro and did... Se mere

Bedømt til 5 ud af 5 stjerner

I recently purchased a new car from Chorley Nissan and couldn't be happier with the experience. From start to finish, the whole process was smooth, professional, and completely stress-free. The... Se mere

Bedømt til 5 ud af 5 stjerner

Left car at Vauxhall Ormskirk to have small jobs done While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

From walking in and having a look at the cars , The staff was very friendly , they left us to look at the cars without hassling us. Which we liked . we went to Gareth small who was very helpful and sh... Se mere

Virksomhedsoplysninger

  1. Bilforhandler
  2. Synshal
  3. Automekaniker
  4. Autoforhandler
  5. Nissan-forhandler
  6. Brugtvognsforhandler

Skrevet af virksomheden

Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with numerous dealerships and seven franchises across the North-West of England including Blackpool, Burnley, Chorley, Preston, Bolton, Ormskirk and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.

chorleygroup.co.uk Details

Skrevet af virksomheden


Kontaktoplysninger


4,5

Fremragende

TrustScore 4.5 ud af 5

9 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 78 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

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Bedømt til 5 ud af 5 stjerner

The best I have ever dealt with

Dealt with many car dealers over the decades, these guys are a step up, no stress or pressure just 100% honest approach, made a refreshing change.
I dealt with Sean Black, he was a total pro and did the group proud, he was assisted with the handover by Jack who was equally as professional.
Just an overall good experience AAA+

5. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I recently purchased a new car from…

I recently purchased a new car from Chorley Nissan and couldn't be happier with the experience. From start to finish, the whole process was smooth, professional, and completely stress-free.

The team were friendly, knowledgeable, and took the time to answer all of my questions. They worked hard to get me a great deal on my new car and made sure everything was explained clearly throughout the process.

A special thank you to Adam for all of his help. He went above and beyond to make sure I found the right car and was always available to assist with any queries.

I would highly recommend Chorley Nissan to anyone looking for a new vehicle. Thank you again to Adam and the entire team for making the purchase such a positive experience!

1. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Buying a new car

From walking in and having a look at the cars , The staff was very friendly , they left us to look at the cars without hassling us. Which we liked . we went to Gareth small who was very helpful and showed us what we was looking for he was very helpful , Also sorting out the paperwork was very efficient , we kept getting asked if we would like a drink . The whole experience was very good

4. juni 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Robert was excellent .Never felt…

Robert was excellent .Never felt pressured very relaxed and enjoyed having a good look at car and test drive. Only down side was after trying to ring the phone system is awful. Not sales team fault but frustration nearly lost the sale.

1. juni 2026
Uopfordret anmeldelse
Chorley Group-logo

Besvarelse fra Chorley Group

Hi there,

Thank you for your fantastic review!

We’re delighted to hear Robert provided such a relaxed and enjoyable experience and that you felt comfortable taking the time to properly view and test drive the car without any pressure.

We are sorry to hear about the difficulties you experienced when trying to contact us by phone. We appreciate you bringing this to our attention and understand how frustrating this must have been.

Thank you again for your feedback, and we hope you enjoy your new car.

Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group

Bedømt til 5 ud af 5 stjerner

Left car at Vauxhall Ormskirk to have…

Left car at Vauxhall Ormskirk to have small jobs done

While there saw Matthew Pheasant about possibly part exchange. He listened to what I wanted, arranged everything and handed me over to Sales Assistant Mark King, Finance and delivery was arranged and I am know waiting to finalise the paperwork.
Everything went well,no problems at anytime.

28. maj 2026
Uopfordret anmeldelse
Chorley Group-logo

Besvarelse fra Chorley Group

Hello,

Thank you for your fantastic review! We’re delighted to hear everything went smoothly during your visit to Vauxhall Ormskirk.

It’s great to know Matthew Pheasant took the time to listen to what you were looking for and helped arrange everything for your part exchange, and that Mark King and the team made the finance and delivery process straightforward and hassle-free.

We really appreciate your feedback and look forward to finalising everything with you soon.

Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group

Bedømt til 1 ud af 5 stjerner

Endless problems. No after care. Avoid this dealership.

I purchased a BRAND NEW car less than 2 years ago. I was told “don’t worry MG is reliable these days and it’s has a 7year warranty” since purchasing my car has not started on 17 occasions. Oil leak twice. Locked me and my daughter in the car once. All apparently not covered on warranty and they will come and “smash my window but I will have to pay for the replacement window. The tracking has had to be repaired and there have been brake faults 3 times.

Each time the car goes in they say they can’t find anything wrong with it or on the rare occasion they find something and it’s not covered. The aftercare is shocking and the staff do not have any care for you once they have your money. Avoid MG at all costs and avoid these dealership for any car. Their standards for looking after their customers are on the floor!

28. maj 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Hi guys

Hi
Just thought I would write a review of the service I received from Chorley Nissan Wigan, I was assisted with the purchase of my Nissan juke by Tom Shuttleworth, I would just like to highlight how helpful and professional he was in assisting me with my purchase, a friendly, genuine guy and a credit to this dealership, would definitely recommend friends to contact him if in the market for a new car, 5 stars Tom👍

26. maj 2026
Uopfordret anmeldelse
Chorley Group-logo

Besvarelse fra Chorley Group

Dear Jason,

Thank you so much for your fantastic review! We’re delighted to hear Tom Shuttleworth provided such helpful and professional service throughout the purchase of your Nissan Juke.

It’s wonderful to know you found him friendly, genuine and supportive during the process — we’ll be sure to pass your kind words and 5-star feedback on to him. Comments like this really do mean a lot.

Thank you again for your recommendation and support. We hope you enjoy your new Nissan Juke!

Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group

Bedømt til 5 ud af 5 stjerner

Just bought our 3rd Hyundai …

Just bought our 3rd Hyundai from Chorley group Blackpool. Excellent service well looked after by Lewis would recommend.

26. maj 2026
Uopfordret anmeldelse
Chorley Group-logo

Besvarelse fra Chorley Group

Dear Susan,

Thank you for your fantastic review and continued loyalty — purchasing your third Hyundai with us really means a lot!

We’re delighted to hear you received excellent service once again and that Lewis looked after you so well throughout your experience.

Thank you for your recommendation and continued support. We hope you enjoy your new Hyundai!

Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group

Bedømt til 1 ud af 5 stjerner

RIP off Quote for Brake Pads

Car went in on Friday last week for a service, all ok but needs new brake pads.
Nearly fainted at the quote of over £1000 for front n rear pads.
Rang today for a breakdown, the girl in service was so rude and sarcastic.
Evidently made a mistake and priced pads and discs, how convenient???
Some poor naive driver may well have stumped up the lot.
Check any quotes for work, I won't be back n I'll book the next service with a different Nissan dealer.

22. maj 2026
Uopfordret anmeldelse
Chorley Group-logo

Besvarelse fra Chorley Group

Hi Darren,

Thank you for your feedback. We’re very sorry to hear that you were unhappy with both the quotation provided and the service you received during your recent contact with our Wigan site.

This is certainly not the level of customer care we aim to deliver, and we apologise if you felt the interaction was unhelpful or discourteous in any way.

We do appreciate you taking the time to share your experience, and your comments will be passed to the management team internally for review.

Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group

Bedømt til 5 ud af 5 stjerner

Sim at MG Blackpool understood fully…

Sim at MG Blackpool understood fully our requirements for our new car. He was extremely patient with us in finding this car he is a credit to the company.

14. maj 2026
Uopfordret anmeldelse
Chorley Group-logo

Besvarelse fra Chorley Group

Dear Andrea,

Thank you for your fantastic review! We’re delighted to hear Sim at MG Blackpool fully understood your requirements and helped you find the right new car.

It’s wonderful to know he was patient and supportive throughout the process. We’ll be sure to pass your lovely comments on to him — he’ll really appreciate the feedback.

Thank you again for choosing Chorley Group, and we hope you enjoy your new vehicle.

Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group

Bedømt til 5 ud af 5 stjerner

Hyundai I30N Purchase

Both my personal contact for the purchase, Brian, as well as the other staff were patient, helpful and courteous during the sale of the car to me. Brian even came and picked me up on his way into work to come and collect the car

16. maj 2026
Uopfordret anmeldelse
Chorley Group-logo

Besvarelse fra Chorley Group

Dear Mark,

Thank you for your lovely review! We’re delighted to hear Brian and the rest of the team were patient, helpful, and courteous throughout your purchase experience.

It’s especially nice to hear that Brian went the extra mile to pick you up on his way into work so you could collect your new car — customer care like this is something we’re very proud of.

We really appreciate your feedback and hope you enjoy your new vehicle.

Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group

Bedømt til 5 ud af 5 stjerner

Good experience

I was made to feel welcome by the salesman Talha Keeka. He made me feel relaxed with his friendly manner and supplied me with all the information I required. The whole transaction was carried out efficiently and professionally and I was very happy with my purchase.

22. maj 2026
Uopfordret anmeldelse
Chorley Group-logo

Besvarelse fra Chorley Group

Dear Frank,

Thank you for your wonderful review! We’re delighted to hear Talha made you feel so welcome and relaxed throughout your experience with his friendly manner and helpful approach.

It’s fantastic to know you received all the information you needed and that the whole transaction was carried out efficiently and professionally.

We really appreciate your kind feedback and are so pleased to hear you’re happy with your purchase.

Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group

Bedømt til 1 ud af 5 stjerner

Poor customer service

I bought a new car last Friday after test driving a demonstrator. Unfortunately the car I bought turned out to have EXTREMELY UNCOMFORTABLE PASSENGER SEATS. Totally different to the demonstrator. So bad my wife cannot sit on it! I contacted the dealership but they wouldn’t help. All they would do was offer a part-exchange at a loss to me of £10,000.

UPDATE
They replied to my review this morning. Although nothing has changed I have managed to find an after market solution to my problem. I have found a cushion set which seems to work.

I cannot emphasise enough, though, that to avoid this problem a buyer should insist on checking the actual car one is buying because. from my experience, it is highly unlikely to match the demonstrator.

Thanks Chorley customer services for getting back to me so quickly.

21. maj 2026
Uopfordret anmeldelse
Chorley Group-logo

Besvarelse fra Chorley Group

Dear Edmund,

We are sorry to hear you are unhappy with your vehicle.

Following your concerns, we did check the seating specifications and part numbers between the demonstrator vehicle you test drove and the vehicle purchased, and they are confirmed as the same.

We understand you have also spoken with one of our other dealerships regarding alternative options, and we hope they are able to assist further for you.

Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group

Bedømt til 5 ud af 5 stjerner

Juke tekna+

Pleasant and polite staff helped me make an informed choice for my new vehicle. Nothing was too much trouble and the purchasing process was smooth and professional

18. maj 2026
Uopfordret anmeldelse
Chorley Group-logo

Besvarelse fra Chorley Group

Dear Colin,

Thank you for your wonderful review! We’re delighted to hear the team were pleasant, polite, and helped you make an informed choice for your new vehicle.

It’s fantastic to know nothing was too much trouble and that the purchasing process was smooth and professional throughout.

We really appreciate your feedback and hope you enjoy your new vehicle.

Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group

Bedømt til 5 ud af 5 stjerner

A fantastic experience with Will at Wigan

What a fantastic experience with Wigan Citroen! Will Lewis was brilliant—polite, attentive, and really supportive throughout the process. Everything was explained well and there were no problems at all. I’m very pleased with my used car and I’ll be recommending Wigan Citroen to others.

18. maj 2026
Uopfordret anmeldelse
Chorley Group-logo

Besvarelse fra Chorley Group

Yankee,

Thank you for your fantastic review! We’re delighted to hear you had such a positive experience with Wigan Citroen and that Will Lewis looked after you so well throughout the process.

It’s great to know everything was explained clearly and that the whole experience was smooth and stress free. We’re especially pleased to hear how happy you are with your used car.

Your recommendation really means a lot to us, and we’ll be sure to pass your lovely feedback on to Will and the team.

Kind Regards,
Nicole Butcher
Client Services Manager
Chorley Group

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