China Airlines Anmeldelser 132

they are handled by an incredibly fantastic customer service

We booked tickets to Manila 28 december, with departure 22 feb. My boyfriend wrothe oure daughters name wrong. Amalie and not Amalia. The same day we contacted the booking company to change and called china airlines. And since we at least callede 10 times. Today 2 dage Before depature we are told its not possible. Even when they already told us a price for changing will be around 100 euro. They told us there where no problem. But now they tell us it to late, they need to know a month before. BUT THEY DID, WE TOLD THEM 29. DECEMBER. So now we dont have a ticket to oure daughter, Even know we did all they asked, they told us it was'nd a problem. They just keept us wating until it was to late!!! 0 stars.

We are travelling on Business Class from Taipei to Singapore but the services from the check in is Terrible to handle our over weight. We are entitle for 40kg each just because we are 9 kg over weight per person. They insist to charge 8 kg extra weight. The allowance is to straight to Business Class Traveller. Avoid China Airline!!!!

Completely dire.... Will only refer me to their terms and conditions... That frankly read as we can do as we please.. Never again... Had to book new tickets and now I'm home and trying to get a refund they say no as I was a no show at booking In .. I said I was there at book in.. You refused to let me book in ... He said... In his own words... That qualifies as no show as I didn't book in...

Service à chié que ce soit au sol ou dans l'avion ,
à bkk j'ai du craché sur le mec du comptoir pour 1kg400 d'excedent
j'ai senti le coup venir quand j'ai vu les employés de la compagnie avec leurs sacoches et leurs matériel pour encaissé qui faisaient des vas et viens à la recherche d'une proie
mais en l'air c'etait un vrai calvère surtout pour aller de Bangkok à Amsterdam , siege petit et étroit une vrai cage à poule , pas d'ecran , heureusement que je me rappel plus de ce que j'ai avalé
Je jure de plus jamais reprendre cette compagnie

Trotz nachweislichen Ticketkauf wurde nur eine Person von Barcelona nach Wien mit transportiert. Begründung der Airline. Vor und Nachname sind umgekehrt geschrieben. Wohlgemerkt das es bei allen 4 Personen so war. Unabhängig das dies ohnehin keine Grundlage ist nicht zu befördern, entbehrt es jeglicher Logik. Es mussten 3 neue Tickets gekauft werden. Klage in Gang. Nie wieder !!!!

I traveled to San Francisco Airport by China Airlines on 10/23/2016. China Airlines misplaced 1 box of my luggage and I filed a Property Irregularity Report with an China Airlines luggage staff. I kept an original report. I've been contacting China Airlines staffs too many times for almost 4 months by calling, emailing about my luggage status and asking/wanting to file a claim form for compensation but China Airlines staffs keep moving/forwarding to back and forth to different departments, gave me a fake phone number which is (650)821-8888 (nobody pickup the phone, no answering machine, a wireless number). I ran out of my patient after almost 4 months, so I'm looking for any agencies/authorities office to help a consumer/traveler like me.

if you want to mess up your trip, book air china!

I received my actual booking number and proceedings regarding credit card paid e-tickets only 8 hours before the flight.

Unacceptable!

For all people traveling with them, please note the following remarks I received: "Passengers holding electronic tickets paid by credit card must complete the procedure of credit card verification at the check-in counter or the boarding gate at the airport for their initial flight on the itinerary of booking record. Otherwise, they will encounter denial of boarding at the airport or have to buy another ticket for the booking if the required verification has not been properly completed. Please refer to China Airlines website for more details about the third party payment procedures."