China Airlines Anmeldelser 132

Staff at China Air London Heathrow did not know that you can leave the airport with a 24-144 hour visa. And said that you can no longer get a visa on arrival. I spoke to 6 different staff who told me this. And I had planned to see a friend & cancelled it due to the advice. Seriously! When you arrive - its the first thing you see!! I got a temp visa upon arrival, no problem at all ! I asked if i could collect my suitcase as it was a 19 hour layover & they said no, as my luggage would go missing! Appauling customer service.

The food is pretty bad. It is also very dirty. I was shocked to see visible food items / dirt on the floor & the obviously broken tv screen was sellotaped to the chair!

I was honestly shocked to see my luggage arrive upon landing - both ways. There was a huge ‘lost luggage’ office for china air in beijing, which was worrying to see also.

They do have pleasant staff on board, who were very welcoming. Shame about the cleanliness onboars / food & staff giving wrong advice!

It is cheap though, so good if you’re looking for a cost effrctive trip. You do get what you paid for.

Retour Frankfurt -Singapore via Chengdu
Transit in Chengdu hieß : volle Registrierung in China:Finger/ Gesicht/ Quarantänedeklaration
Pässe wurden abgenommen und dann wieder ausgeteilt!
Auf dem Rückweg im Flughafen in Singapore kein Transit möglich , d.h. Singapore Visum beantragen , um im Departure Areal Bordkarte zu erhalten - Passage nur bis Chengdu ausgestellt.
Keine Sitzplatz Buchung möglich .
Check inn stuff in Singapore sprach leider sehr bescheiden Englisch.
Abenteuer ! Aber immer noch besser als Deutsche Bahn ! Das flight Personal ist aber um guten Service bemüht !

Pour résumé, on sent que les cabines ne sont pas récentes mais malgré tout vous êtes très bien reçus et pourraient passer un vol et des escales très agréables tout au long de votre trajet. Personnellement je n’ai eu aucun problème de bagage mais je n’ai vu personne se plaindre non plus. Pour visiter Taipei Prennez les transports en commun ce sera beaucoup plus simple pour se déplacer et la nationalité française vous permet d’avoir un visa tourisme 90 jours donc pas d’inquiétude la dessus. Absolument rien à redire sur cette compagnie dont on entend malheureusement pas assez parler mais qui en vaut largement coût. Niveau rapport qualité prix vous trouverez difficilement mieux en plus vous avez le droit à 2 bagages en soute.

Einfach nur großartig. Deutscher eMail-Support ist hervorragend. Flug war spitze. Business-Class. Es gibt nicht einen Punkt an dem ich was zu meckern hätte. Super Essen. Alles perfekt. DANKE! Und gerne wieder!

Verry good experience with China. Travel alot with them. But i had one crazy chinese woman at the checkin counter from Bejing -frankfurt that was verry ruud because i wanted to upgrade from economy to busniess/ first class, because of a verry bad backpain. she got verry angry because i asked because that was not her job. Everything else was good.

Tutto ok
Piloti bravi, hostess professionali, orari puntuali e cibo abbondante e niente male. Film solo in cinese e inglese quindi il mio compagno non ha potuto intrattenersi a bordo, per fortuna c'era Netflix!

Unico neo? Mentre dormivo una hostess mi ha svegliata bruscamente perché stava arrivando il cibo e la persona dietro di me doveva mangiare, stessa cosa non ha fatto con chi era avanti a me che dovevo puntualmente bussare e chiedere di alzare il sedile più volte.

An sich war der Flug hin und zurück gut, kann man sich nicht beklagen, das essen und trinken alles ok,bis auf die Sitze, die funktionieren nicht ,Platz 54 man muss im Sitzen schlafen und die lehne lässt sich nicht einmal bewegen und der usb Anschluss kann man nicht einmal Smartphone aufladen, manche gehen und manche gehen nicht genau wie die Sitze, das sollte man danach schauen, sonst müsste ich wieder auf vietnam Airlines wechseln

Booked via their official website and had money for the airplane tickets fully deducted from my credit card for months. Shortly before my flight, I called them to confirm the flight, at which time they told me that the tickets haven't been issued.

When I questioned them about the missing funds from my credit card they didn't give me the tickets that I bought but rather gave me a refund and asked me to rebooked at current prices, which were more than double the original price.

One of the tickets I paid for partially with miles, which they didn't give back as part of the refund, saying that it expired like 4 days earlier.

So not only did I have to rebook at double the price, now I am also missing ~15,000 miles. All this after having my money for months.

The customer service was condescending and rude as well, like it was all my fault. They kept blaming it on system error which "they had no control over" and denied me any compensation.

In addition to the worlds top 10 most UNSAFE airline they need another award as top 10 most RUDE and INCOMPETENT airline.

Don't book this airline. You will risk your life, your money, and your sanity at the same time.

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透過他們的官方網站訂購了機票，幾個月來信用卡上的金額完全被扣除。在我飛行前不久，我給他們打電話確認航班，當時他們告訴我票還未出。

當我詢問他們信用卡上缺少的款項時，他們沒有給我已購買的機票，而是退款，要求我以當前的價格重新預訂，這個價格是原價的兩倍還多。

我其中一張票部分是用里程支付的，退款中他們並未將里程歸還給我，稱其在大約4天前已過期。

因此，我不僅不得不以兩倍的價格重新預訂，現在還缺少了約15,000里程。在數個月的時間裡，這一切都發生了。

客戶服務態度傲慢無禮，彷彿全都是我的錯。他們不斷將錯誤歸咎於「他們無法控制的」系統錯誤，並拒絕給我任何賠償。

除了被評選為全球前10名最不安全的航空公司之外，他們還需要再獲得「全球前10名最粗魯和無能的航空公司」獎項。

不要預訂這家航空公司。這樣做將同時危及您的生命、金錢和理智。

China Airlines ist das letzte
Heute lassen sie die Passagiere 4 Std in Frankfurt in der Maschine sitzen ohne genau mitzuteilen was los ist und dann nach 4! Std alle raus und in einem Bus zu einem Hotel
Niemand weiß wie es weitergeht, Anschlussflug natürlich auch weg . Nie wieder. Krisenmanagement ist unterirdisch

I have been traveling with China Airlines for more than a decade and have chosen their Dynasty Flyer as my Sky Team frequent flyer program. I have accumulated close to 20k air miles and I thought of redeeming them. This is when I realized CA´s Dynasty Flyer program is close to being a scam. First, the trans-Pacific flight - which I use CA for - is a high-mileage barrier that is difficult to accumulate for. Which means I can only use Dynasty Flyer miles for shorter routes, which in my situation flying with other Sky Team partners. Here is where the complications start. Dynasty Flyer program only allows for return flights and they do not sell miles to make up for the difference. It meant that most of my 20k air miles had to expire. To all Sky Team flyers: choose carefully your frequent flyer program or you will take a big loss as I had.

Vol Genève - Tokyo avec escale a Francfort et Taïwan. Le premier vol devait être opéré par Swiss ( billet acheter au près de China Airlines). Arrivé au comptoir a 6h du matin le personnel de la compagnie Swiss , nous annonce que ce vol n'existe pas et que cette ligne n'existe plus depuis 3 mois. Nous leurs présentons notre réservation et nous confirme que l'erreur vient de China Airlines et que les problème avec cette compagnie sont très fréquent. Le personnel de swiss arrive a nous trouver des billets pour pouvoir arriver a temp a Francfort pour prendre notre vol pour Taïwan.
Finalement nous arrivons a destination a Tokyo et quelle surprise, nos bagages ont été laissés a Francfort, alors que le personnel du comptoir d'embarquement de China Airlines nous a demandé de confirmer combien de bagages nous avons en soute.
Nous prenons l'avion une dizaine de fois par an avec différentes compagnies, et jamais vecu une histoire pareille.
Conclusion éviter cette compagnie si vous voulez voyager sereinement !!

Super Service✅ (während des Fluges als auch beim Umstieg)
Gutes Essen✅
Gute Einstellung auf die Zeitverschiebung ✅
Saubere Toiletten bei 14h Flug

wasted 10 minutes calling their customer support, no one seems to be working.

Können nur Positives berichten. Waren zu viert, Hin- und Rückflug von Frankfurt nach Taipeh. Check in, Gepäck Aufgabe problemlos, saßen trotz vollem Flieger immer zusammen. Guter Service an Bord; Decke, Kissen, Multimedia Monitor und Kopfhörer an jedem Platz, ausreichend Essen und Getränke. Die Bordtoiletten wurden zwischendurch mehrmals gereinigt.
Ausreichend viel Gepäck (2×25 kg plus Bordgepäck plus Handtasche o.ä.) waren inklusive

We have booked a package deal with a G class seats. How surprised were we to find out that my partner and I were not seated next to each other on our flight from Tapei to Amsterdam. Online check in is not available for G class. At check in at the airport we found out that my partner and I were seated three rows apart! And because the flight is almost a full there were no possibilities to change our seats. Even when calling the supervisor. The boarding passes of our group were already pre-printed. We were outraged! How is this possible at these times! On a 15 our flight! This is absolutely no service! Really bad from China Airlines. I do not recommend China Airlines. Please offer customers the opportunity to change seats in G class even with extra payment.

Sehr nettes und aufmerksames Personal
Sehr gutes Gepäckmanagment
Mit dem A321 neo ein gutes und angenehmes Flugzeug auf der Mittelstrecke

I love this airlines they are safe and secured to use safer than some other international airlines

I flew the business class with China Airlines from Sydney to Taipei on 3/4/2023 (CI52). When I purchased the ticket in mid February, the seating plan indicated that, in the business class, there were 4 seats in each row (I believe it was Airbus 350-900). As I had flown with China Airlines before, I was expecting a comfortable business class seating arrangement, comparable to Cathy Pacific or even Qantas. I selected 14D as my seat.
A few days before departure, I received a notification from China Airlines that my seat was reallocated to 3D. When I logged into the airlines’ web, the new seating plan now showed each row had 6 seats. Without suspicion, I selected 4A as my new seat.
When I boarded the aircraft on the day of departure, I realised that China Airlines had substituted this long haul flight with an aircraft suitable only for short haul flights (I believe it was Airbus 330-300). The space is very limited for the business class seating. The seat can only laid down to about 45 degrees and there was no room for me to put my legs straight. It was extremely uncomfortable and close to impossible for sleeping (and it was an overnight flight). The supposedly complimentary wifi for the business class did not work for me (I suspect the aircraft was not equipped).
The whole experience became a nightmare.
I believe it is unethical for an airline to charge the full fares for a long haul flight and substitute the aircraft with a short haul one, without any compensation. I would have been better off to take the economy class, at least saving myself an additional $3500 (I paid over $4800).
I have written to China Airlines, but yet to receive a response. It is also noteworthy that Qantas’s direct flights from Australia to Taipei are also operated by China Airlines.
I received a response from China Airlines. It confessed that the aircraft was changed from A350 to A330 without notifying passengers and offered a one-year one-way upgrade coupon for compensation. I drew its attention that any compensation should apply to all passengers adversely affected and refused to accept it. I will accept it only if the coupon has no expiry date. This is because I have no intention to fly with China Airlines again in the foreseeable future, if not forever, and I don’t want China Airlines to make money out of me again. In my view, China Airlines should make cash compensation as it ‘overcharged’.

Has anyone had any issues booking with China Airlines, I'm concerned about the format they advise how to write Names for booking. My son has a suffix on his name and I read China Airlines advises Put the first name with the suffix no space. I js want to know if anyone has done this with booking on their website.

Great cabines, wonderful seats, better Boeing 777 seats than air canada 777 from Vancouver to Hong-Kong. Great cabin service. Despite just 6 hrs flight full meal and beverages service. Compared to air canada 90% better. But tough to change meals in their application. Even changing seats not easy. Overall i take it again in a snap if they flew canada to Taipei. Seat pitch 32 inch above std vc AC 31.