China Airlines Anmeldelser 132

I have booked the seats with extra leg space (paid extra) for my return flight to Singapore from Taiwan. Wanted to do online check the day before departure but noticed that the seats are not in order. Tried contacting customer service in Taiwan and email to sales person but remain uncontactable. Went to do physical check in on the day and was accused of changing our seats (which we did not) and asked us to top up TWD$3,084 for the remaining seats with extra room space. The whole process took about one hour. Went to counter to pay and the lady in service told us that this is a system change as they change their airplane so seating arrangement change and the seats that we paid for has been taken up by someone else. They did not offer us seats of equivalent (extra leg space with same price) but told us the seats costs more (TWD$5,394) (front role). The whole process took another 20 minutes. By the time we are done payment, we have to rush to board the plane. So to all the consumers, be careful when you purchase tickets from China Airline. They might change the airplane and screwed up your seatings which u paid extra in the first place. I purchased those seats with extra costs because I am travelling with two elderlies and a year old kid.

Wir flogen mit China Airlines nach Manila.
Wir sind angenehm überrascht. Sehr guter Service- häufiger Getränkeservice. Auch Sandwich wurden zwischendurch angeboten. Das Flugzeug befand sich in sehr gutem und sauberen Zustand. Das Kabinenpersonal war sehr nett und hilfsbereit. Das Platzangebot auf der Langstecke war ausreichend für große Menschen. Nur auf der Kurzstrecke von Taipeh nach Manila, war sowohl der Sitzabstand als auch die Sitzbreite eher für kleine Menschen gedacht. Aber es waren nur zwei stunden Flugzeit. Trotzdem der kurzen Flugzeit wurde auch hier warmes Essen serviert.
Kleines negativ Erlebnis:
Laut Tarifbedingungen kann man pro Person 2 Koffer a 23 KG als Aufgabegepäck einchecken. Ich hatte nur einen Koffer, der allerdings etwas schwerer war.
In Frankfurt war das kein Problem- aber in Manila.
Beim Check wurde nicht die Gesamtmenge gesehen, die ich hätte aufgeben dürfen (46 KG) - sondern das Einzelgewicht. Da war das Personal am Check in sehr kleinlich und ich musste einen Aufpreis bezahlen, weil ich nicht umpacken wollte.
Das hätte man auch kulanter regeln können. Deshalb gibt es nur 4 Sterne.

My China Airlines experience was probably the worst experience I ever had with an airline.
I split this review in 3 parts:
- Booking and arrival at airport
- Flights to Indonesia
- Flights from Indonesia back to Austria

--Booking and arrival at airport--
During the booking process on their (compared to other airlines) terrible website, it seems that I entered my wife's first and last name in the wrong order.
When we arrived at the airport in Vienna we were told, that my wife would not be able to board the plane and there was absolutely nobody working at China Airlines, capable of changing the order of her names on the ticket because it was a Saturday and nobody works in the ticket office on Saturday.

We were forced to book all four of her flights again, standing in front of the China Airlines counter at the Airport, with our plain leaving any minute. What a lovely start to your holiday.

I spent almost 10 days in a constant back and forth with the Austrian China Airlines ticketing office to finally get back the money for my wife's initial booking. I also explained to them, that nowhere on their website the order of first and last name can be seen or changed again, once they were typed in wrong - all my feedback regarding this matter was ignored.

-- Flights to Indonesia --
Not much to complain, comfy plain but rather distant stewards. Definitely used to better service from other airlines. Food on the flight from Vienna to Taipei was ok, food on the flight from Taipei to Indonesia was inedible.

-- Flights from Indonesia back to Austria --
The WORST food I ever came across on a plane. Period. The only thing good about these two flights were the empty planes which allowed us to stretch out a bit.

SUMMARY
China Airlines was by far the most uncooperative and incompetent airline I've had the opportunity to fly with. Starting with their unfriendly and unhelpful staff at the Viennese Airport, along with their support team I can not say much good about them other than that there's a great selection of movies to choose from on long distance flights.

This whole ordeal caused not only a terrible start to our holiday but cost me an extra €700 because of how short-term the new bookings had to be.
Thank you China Airlines but I think this will have been my last booking with you.

Great Experience!

I flew 12.5 hours from Amsterdam to Taiwan and it was one of the easiest flights I've done in my life.

Staff were friendly, aircraft was clean and comfortable - managed to sleep half the journey!

Thanks crew.

incl rail & fly BS - HAN - AMS - immer gut und günstig !

I am a 70 yr elderly passenger with the most nightmarish recent experience with the nastiest unprofessional airline staff I ever encountered at China Airline.

After an almost 12 hours layover in SF Airport I was barred from boarding the midnight ( 12:05 am ) Flt CI 3 Dec 30 2022
at the last moment by the most horrendous boarding gate crew at China Airline .

The issue was the green QR code . Despite their refusal to help me with discourteous and crude demeanor I was actually able to provide the code to them at the nick of time. As I was showing it to the manager who viewed it he beckoned me to board , one of the other staff harassingly and unwarrantedly demanded me to show the vaccinated records again at the most confusing critical moment when the aircraft door was closing. As it was such a chaotic moment with 6 to 7
of these boisterous staff against me
I lost the QR code in the confusion and was finally told I could not board.

I am in the process of obtaining the proof from the HKsars Covid website
that I was on time with the required
proof.

I hereby demand China Airline to check on their CCTV video to verify the above
account and to bring their employees to proper justice and adequate professional / courtesy training .

I ended up having to cancel 2 parts of my itinerary on CI 3 and CI 909 to HK. Not only I was stranded for 26 hours at Airfport I had to incur additional expense of $950.00 one way ticket to HK.And my luggage was lost!!!!!

Nobody should go through such mental and physical suffering! And no human should treat others worse than animals like these staff did to me!

These 6 China Air staff are a disgrace to the Company and to the entire industry!

My email is Myc430 @yahoo.com.

China Airlines danke nie wieder,ganz schlechte Flug Geselschaft. !!!!!!
Den, ich wurde heute für meinen Flug, für den ich Geld bezahlt habe.Keine Falaffel oder sonst was eingetauscht habe,nicht mitgenommen.Prima und danke nochmalsdafür
War Flug C1062 am 30.12.2022 nach Taipe/Bali.
Und wieso ??? Achtung jetzt kommts,weil der Sicherheits Check zu lange gedauert hat und die Mitarbeiter von China Airlines an unfähigkeit/unkompetenz nicht zu übertreffen sind.Applaus.
Kurz zur sache, Flieger verpasst kann Passieren kann vorkommen, Da denkt man sich,ok die Airline hilft mir bestimmt kümmer sich,Entschuldigen sich.Neee Fehlanzeige.Falsch gedacht.
Da steht man früh auf,lässt sich an super Tollen Frankfurter Airport fahren.
Schleppt dort seine 23 Kilo 3er Set köfferchen zum Chech in bei China Airlines,
macht dort ganz normal,den Check in.Läuft anschliesend mit den Tickets in der Hand zum Gate D5 Stellt sich dort in der schlange an.Steht fast Sensationellen 3 std in der Warte schlange und durchläuft dan den Sicherheits Check. Kommt hinten Raus und der Flieggggger ist weg.
Jaaaaa Super wie Geil ist das den !!!!!!
Da denkt man sich ,Misst das kann doch nicht sein,ist Sprachlos Läuft mit letzter Kraft zu einer China Airlines Mitarbeiterin,Und Fragt freundlich ob sie eine Lösung bzw eine Alternative für das Problem hat.
Und frage ganz Hoffnungsvoll "Entschuldigung sie bitte aber mein Flieger ist ohne mich weg, was können wir den da jetzt für mich machen.Ihr seit einfach ohne mich weg geflogen"
Super ganz großes Kino,danke hier für.
Die Mitarbeiterin erwieder dir frage mit: ja nichts,sie müssen jetzt ein umbuchen vornehmen und erneut ein neuen hinflug Kaufen.
Ich:ja wie,ich war Pünklich am Check In mache den Check in,bekomme mein Flug Ticket und Laufe anschließend, schnur stracks zum Gate D5.Stelle mich da in der Schlange zur Sicherheitskontrolle an, und werde nach 3 std Schlange stehen, nicht von China Airlines mitgenommen, weil den das zu lange gedauert hat ????.Wie Bitte,und soll jetzt ein neuen Hinflug Kaufen und den nochmal Bezahlen.Gehts noch.Verliere ein Tag hätte Stattdessen Arbeiten gehen können,muß mich jetzt um meine Koffer erneut,ein Taxi,ein Hotel die Buchung ect.Kümmern
Antwort von Mitarbeiterin,sorry aber ich kann ihnen nur eine Telefon Nr.geben wo sie sich beschweren können,und habe hier jetzt auch besseres zu tun wie mit ihnen an den schalter zu Laufen zwecks Umbuchung,ich muß mich hier um meinen Papierkram Kümmern.Ahhhhh da sag ich mal beide Daumen hoch Top Kunden Service.Sie haben wohl ganz vorne gestanden um ein Fleißkärtchen zu bekommen..Ich also Koffer geschnappt zum China Airline schalter gelaufen. Natürlich keiner mehr dort vorzufinden, war ja klar.Ab an die Info um hilfe gebeten.Da sagt die Freundliche Info Mitarbeierin Lächelend zu mir.Das Passiert hier den ganzen Tag,und hat mir Prommt eine Vorgdruckte "großer Stappel" Fraport AG Beschwerde Info Visiten Karte in die Hand gedrückt,und meint zu mir,Sie können sich ja dort mal oder bei der Bundespolizei Beschweren.Ah Ok
Nach 4 mal Terminal 2 zu Terminal 1 gegondel hin und her "ma hat ja sonst nichts zu Tun" habe ich Tatsächlich,man glaubt es kaum,eine China Arline Mitarbeiterin "Ausfindig" machen können,die mir so nett wie sie ja alle sind, für Stattliche 370 Euro,vorrausgesetzt ich bezahle direkt mit Karte oder Bar. " ist klar" eine Umbuchung für den nächsten Tag machen könnte.
Den ansonsten würde ja mein Kompletes Flugticket verfallen.Och wie nett dachte ich mir.Wird ja immer besser mit den China Mitarbeitern.
Ja wird es,Die Zahlung von 370 Euro wurden auf der Rechnung mit einem Dicken Fetten Neon Gelben Text Macker, nicht 1 mal nicht 2 mal nein ganze 3 Mal dick und Fett unterstrichen,"So das sich diese Summe auch ganz sicher bei Jedem Anblick, ins Gehirn brennt."
Man stelle sich vor.Da wird man einfach mal so am Frankfurter Flughafen mit dem koffer in der Hand Stehen gelassen,dauert euch ja alles zu lange.Hilfe oder nee klitze kleine Entschuldigung gibt es bei euch nicht.Das steht mal Fest.
Das ist mal ein Kunden Service,der an unfreundlichkeit gepaart mit unfähig nicht zu Übertreffen ist.
Liebe China Airlines Mitarbeiter,Schlechter geht es nicht.!!!!

P.S Bewerft doch gleich alle eure Kunden mit S.c.h.e.i.ß.e.Den so fühlt man sich nach so einem Tag wie ich ihn heute dank China Airlines erleben dürfte.!!!!
Gruß Thomas Riemenschneider.

No UNSUBSCRIBE option in their junk mail.
No way to stop them
I am not Chinese, I cannot read the Chinese junk mail I get

+refund policy (never had problem to change etc.)
+very friendly support
-food (mostly not so good)

We have not actually flown with China Airlines yet, but I’m awarding five stars for the way they fully, and fairly promptly, refunded our family’s airfares - for a big holiday we’d planned in April 2020, but then COVID-19 reared its ugly head all around the world.
Meanwhile, anyone who booked with our national carrier (Air New Zealand) has been left with a whole lot of credit - no refunds were given!
So grateful that you did the honourable thing China Airlines, and we will definitely rebook with you again when the time is right.

Toujours en attente de mon remboursement suite à l'annulation de mon vol, il y a plus de 6 mois !!

I can't review an actual fight, unfortunately, but I can review some excellent service in the time of covid.

I emailed China Airlines customer service to confirm that if the carrier cancels a flight due to covid 19 that they would refund the fare. I was attempting to fly from the UK to Australia, so I know how unlikely that is to go ahead right now. I also bought a Business Class ticket (improves your chances of getting into Australia at the moment), which is not in my budget, so I wanted to have some guarantee.

They promptly responded to confirm that I could get a refund of any unused tickets and I bought. In the next week or so the flight was cancelled / postponed twice, and each time China Airlines let me know straight away.

Then finally the schedule from Taipei to Brisbane changed in a way that was incompatible with the Heathrow to Taipei schedule, given I can only transit for 8 hours in Taipei.

After emailing customer service and understanding the dilemma and that no service would be available until next year, I applied for a refund, which I received in my bank account days later.

The quick turnaround with no fuss meant that I'm at least able to attempt to shop for an alternative using the same funds. I would love to fly with China Airlines in future once we return to some normality. I think they're the only airline I trust with my money right now, and it's just a shame that the Australian government's Draconian measures mean I can't make use of their services.

Fantastic refund policy. Had to cancel my Japan and Taiwan holiday that has been delayed by Covid-19. My full refund within two days. No quibble and they put the European Airlines to shame. Will be flying with China Airlines soon. Well done China Airlines

We haven’t actually been able to fly but had flights booked with China Airlines (via Opodo unfortunately) that are impacted by COVID-19. We have other impacted bookings with tour providers and other airlines including BA, yet China Airlines are the only provider who offered us a fuss free refund, no arguments and even phoned us when we flagged we were having problems. Unfortunately we’re unable to get the refund as Opodo aren’t giving it to us (or even contactable) despite being authorised to by China Airlines. But I’ve been very pleasantly surprised by China airlines customer service and refund policy, one of the few companies we’d book with again after all this!

Just flew from Australia to London with this airline. Great flights, cabin crew were fantastic. No problems at all with the whole experience. Would definitely book again.

Business Class
Great Experience Great Flight Great Airline China Airlines
I had the pleasure of flying with china airlines on the 1 Nov 2019 from Gatwick to Brisbane flying business class,the service was excellent stopping in Taipei the lounge at Taipei was very good had a shower and the service first class from all china airlines staff the service on the plane was outstanding excellent and my return journey on 26 Jan 2020 was as good as the service on the flight to Australia first time flying with China Airlines will definitely fly with china airlines again i can not speak highly enough of all china airlines staff how Professional and helpful they were
even the customer service people help me get air miles on to my Dynasty Card
I would recommend china airlines to all if you haven't giving them a try DO IT i don't think you will be disappointed

Well done thank you for a great experience
Albert Watts

On December 6, I had a business class ticket for a flight from Beijing to London (CA 937), departing at 14:30. I arrived at the airport 2 hours prior and waited in the business lounge before going to the gate.

The printed boarding time on my ticket was 14:00, and I arrived at the gate just before quarter past the hour to avoid the crowd-up at the gate (E53). Instead, I found the gate completely empty with no Air China representative. I went to the nearest gate with China Air, but they were busy boarding another flight, so I went back to E53, but still no one.

The PEK airport is big, and there is not a good presence of China Air customer service, which is surprising considering it is China’s national airlines and Beijing is the capital. After running around to locate assistance, I was told that I was too late and would need to take another flight the next morning at an additional cost of $800 USD (if I recall correctly).

China Air told me that as printed on the bottom of the ticket in light grey, “Gates Closed 15 Minutes Before Departure.” However, the ticket, which I still have, only had boarding time and no departure time. It is ludicrous that for a transnational flight over 10 hours, to provide only 15 minutes for boarding.

But I was there within the boarding time, for which China Air had me wait over an hour only to show me a CCTV picture of me in front of the empty gate at 14:17. I asked to see a picture of the gate earlier, but they did not comply. But even at 14:17, it is pathetic that they would use 2 minutes as justification for bumping a business-paying passenger (or anyone) from the flight.

China Air did not offer to pay for my accommodation, and as already mentioned, instead they wanted me to pay an additional amount that I recall as $800 or so, but do not remember because I booked myself another flight from via Shanghai back to London myself, costing an additional $400. It is worth noting, and I took a picture of it, at the gate in Shanghai, passengers were left standing there well past the 15 minutes boarding provided.

It is a travesty that Air China, a national airlines, provided such poor service, especially to a business-paying passenger.

Great Airlines.
The website doesn't work in Google Chrome properly, cannot check the mileage account. In Edge I can check the milage account but the browser itself lags while doing so. So have to use 1 for booking, 1 for checking milage. Super angry at this, since it wasnt fixed for decade.

I will never fly another airline again! They are super nice. No assigned seating and free bags.