Order number 260400004. Stole our money! Beware! My husband and I purchased a 1966 bottle of Veuve Cliquot Grande Dame and a bottle of organic red wine. These were intended for my 60th birthday. At f... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Finalement, après un échange téléphonique très cordial et sincère avec un responsable du site, il s'avère que le problème survenu soit d'ordre technique ou INFORMATIQUE...et que tout rentre dans l'o... Se mere
Virksomheden har svaret
Two cases of Bordeaux purchased in June 2018; no problems. Email received from Chateau re delivery; suggested due to hot weather better to wait until September; I agreed. Notified 4 Sep that purchase... Se mere
Virksomheden har svaret
Lorsque vous achetez des bouteilles de vins grand cru classé vous êtes en droit d'éxiger un service de qualité jusqu'au transport final. le vin a été expédié en point relai alors que l'adresse de liv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Chateau.com has selected some grand crus, great wines, rare vintages and old vintages, from the best of the vineyards. Discover another experience of the wine on Chateau.com !
Kontaktoplysninger
52 rue Clément Thomas, 33500, Libourne, Frankrig
- +33954286436
- contact@chateau.com
- chateau.com
3,2
Middel
188 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great product range and great prices…
Great product range and great prices combined with good delivery service.
9. marts 2022
I severely warn you to buy here
I severely warn you to buy here. Facts: Purchase via the web on 16th of February. Order was confirmed same day. Payment per bank transfer on same day. 3 reminders per mail with attached proof of payment. Contact via their contact form to ask what happened. No response.
6. marts 2022
Uopfordret anmeldelse
Surprisingly easy
Surprisingly easy, excellent information, and superp delivery in a really nice box. Do not hesitate, this is a really good place to do shopping. Bought 10 wines, delivered on my doorstep in the center of Oslo Norway in 5 days. No hassel. Thanks, i will shop again.
24. januar 2022
Merci Beacoup!
19. januar 2022
Encore un achat en toute tranquillité
Encore un achat en toute tranquillité, rapide, et surtout avec de très bon prix
4. december 2021
Petit bijou meconnu
Un choix ,une pertinence, un accompagnement professionnel et des coups …
Bref les meilleures quilles au meilleur coût
30. november 2021
Easy international transaction using…
Easy international transaction using PayPal. Bottle arrived safe and exactly as described via FedEx. Merci!
4. november 2021
Chateau has some rare treasures
Chateau has some rare treasures, easy handling webshop, excellent service, quick delivery, product in perfect condition, professional and safe packaging.
30. oktober 2021
Besvarelse fra Chateau.com
Dear Peter,
Thanks for taking time to rate us and happy to read that everything went well.
At your service,
Team Chateau.com
Kind support
Although I mistook my operation about consignee, immediately contact person recovered situation and successfully it arrived on time.
It was great and kind support.
25. oktober 2021
Besvarelse fra Chateau.com
Daniel,
Thanks for taking time to rate us :)
Happy that everything went smoothly, have good tastings !
At your service,
Team Chateau.com
Besvarelse fra Chateau.com
Bonjour Georges,
Merci d'avoir pris le temps de nous évaluer : Belles dégustations !
L'Equipe Chateau.com
Extra charges and now dishonesty - UK customers beware
Extra charges notified almost 48 hours after despatch to cover import tax to UK. This would have added enormously to cost of wine shown on invoice and order was immediately cancelled. It has taken 6 months to cancel the credit card charge for the wine, which was never received, and merchant has never apologised for misleading website and consequent
hassle.
The courier's own transit app disclosed the whereabouts of the wine to be Corbeille Essonne depot (South of Paris) at exactly 0708hrs on 10th March. My order was cancelled at exactly 0927 hrs and copied to UPS (Courier). All evidenced in writing. The wine was therefore demonstrably not in UK at this this time as UPS records and its own app will show. If you have not had your wine returned you need to address this issue to UPS not me. I have never received the wine (quite rightly) but Barclaycard advise me that you did collect the charge! You should be ashamed.
Potential UK customers beware. Wine probably OK (from wine pruducers) but "Chateau Com" utterly incompetent. Simple changes to website explicitly explaining substantial extra charges to be made for transit to UK in respect of wine ordered and details of proposed contract with courier explaining their charges would be simple and effective. But would of course eliminate any further trade with UK citizens. Beware!!
22. september 2021
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Dear Mr Wright,
We have taken the time to respond to your very negative review.
We do not agree with you on this transaction and here is why:
A- You wanted to cancel the import of the wines, once packages were already in your country (on their way)
B- You want to pretend that you have never heard of the Brexit and its consequences
C- You buy wines without VAT or tax, with an invoice marked "duty free" and "export"
D- You mention that you want to cancel and write to UPS, but did it work ? No
E- Because of your refusal, the wines were blocked and never returned to us
Your bad faith and misreading is costing us €340 today, are you proud of this attitude and your ways of doing things?
We think that you are dishonest and that you have made a mistake which you are making us pay for, and moreover by giving us a negative rating. We have rarely seen such a dishonest person with so much bad faith, we are sorry about that!
UK citizen are welcome, of course the one who doesn't pretend not to know about Brexit :)
Respectfully,
The Chateau.com Team
Simply forgot my order
By careful and always track Your order status.
My shipment was sent only after 9 days and bad review when i release that nothing happening. They don't send any confirmation letter that they receive payment and and nothing about difficult weather conditions. They just blame me that its my fault that i don't say that I'm waiting my order :) In general good selection of wines, but service at this purchase was very disappointing.
30. juli 2021
Uopfordret anmeldelse
Besvarelse fra Chateau.com
Dear Andrius,
Thanks for taking time to rate us. Your parcel left this afternoon.
At your service,
Team Chateau.com
The most terrible service I’ve ever…
The most terrible service I’ve ever met. Will not advice to order here anything. First time, they sent my wine to another country, as can’t even control delivery address. After writing three times to support they said that will resend or refund me, but nothing happened. Next time I ordered, they even hasn’t sent my package. Just created label in UPS and it is still waiting to be sent for three weeks. I wrote them a week ago and no response. Very disappointed. So writing here, please send my wines, refund me or at least contact me.
26. juli 2021
Besvarelse fra Chateau.com
Dear,
First of all, that's right that we've made an error of adress on your first order, and redirect your parcel to the right place immediatly when have the info, no doubt we've made an error, it is anormal and we are totally wrong with this.
After that, you place a second order and leave an adress in France which is not corresponding to anything. I think it has been a mistake on your side, we have no access and no possibility to change any invoice informations once paid.
I've just cancel and made the refund for your last order, but we do not made any mistake with it.
It seems that you are prompt to put bad marks, that's your right. Behind this, there are thousands of people delivered and never have any single buyer stolen or something else.
I understand that your experience with us is not good, I am really sorry, we always do our best to deliver the best services for everyone.
At your service,
Team Chateau.com
test order has worked perfectly
test order has worked perfectly, just 2 minor hickups with the internet tool bute they were solved and corrected quickly ...
13. juli 2021
Besvarelse fra Chateau.com
Dear Roland,
Thank you for taking time to give us this good mark, aand happy that everything works correctly.
At your service,
Chateau.com
Not 5 stars
Not 5 stars ; the delivery took place more than 2 months after the command
without any communication
6. juli 2021
Great selection of quality wines
Great selection of quality wines, competitive prices and smooth delivery process. Thank you All.
5. juli 2021
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.