Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzác... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered my sunglasses on express delivery (3-4 days) and therefore paid extra about 40€. One week later they are not even shipped and customer service does not reply to any messages. Feels a bit lik... Se mere
I am trying to retun the product but the're not even responding to my emails properly and insisting to keep the product which i didn't like much. Its a worst customer service i ever seen till now. The... Se mere
I'm giving 5 stars on the customer support and trouble shooting team of Chamelo. I couldn't ask for better complaint resolve than what they provided. My son loves the glasses, but wasn't crazy about... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Kontaktoplysninger
3,0
Middel
443 anmeldelser
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The glasses it is perfect.
The glasses it is perfect.
The tecnología es perfecta
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Neftali,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your glasses and that the technology is working perfectly for you. Your support means a lot to us.
– The Chamelo Team
My glasses got a small crack which…
My glasses got a small crack which rendered them unusable because it ruins the glasses entirely with how the shade adjustment technology works.
I didn't file the paper after I got these as a gift and now I can no longer use them for running. I barely got any use out of them compared to other running glasses. I no longer recommend these to other runners. Save your money and get some running glasses that will actually survive outdoor use. I have two half marathons coming up and was hoping to wear these. As much as I loved them I need glasses meant to be worn.
30. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Stacey,
We’re truly sorry to hear about the issue you’ve experienced with your glasses. We understand how disappointing this must be, especially with your upcoming half marathons.
Could you let us know how the crack happened — whether they may have been dropped or damaged? This will help us better understand what went wrong.
We’ve also sent you a request for more information so we can locate your ticket in our system. Once we have your details, our upper management team will personally reach out to see if there’s anything we can do to assist.
Thank you for bringing this to our attention — we’d really like the chance to help.
– The Chamelo Team
Im still waiting for my product since june 18th..
They ignored most of my messages through email after latest email message i received. Im still waiting for my product since June 18th.
The latest email message i received.
Thanks for checking in! The new stock of the Charging Cable - Prime, Shield, Dusk is expected to arrive by 3rd week of September. As soon as we have it, we’ll prioritize shipping your order and keep you updated every step of the way.
I really appreciate your patience and understanding while we get everything sorted for you!
All lies.. i hope this is not a scam.
18. juni 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Myung,
We’re very sorry for the delay and for the frustration this has caused. To clarify, we were not intentionally ignoring your emails — our support team is currently experiencing an unusually high volume of inquiries. When multiple emails are sent daily, the system unfortunately re-queues your ticket each time, which pushes it further back in line. For this reason, we always advise our customers to send one message and wait for a reply so we can resolve cases as quickly as possible.
That said, we take your experience seriously. Our upper management team will be reaching out directly to you to help coordinate and ensure your package is expedited as it heads out the door.
We truly appreciate your patience and understanding, and we’re committed to making this right for you.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Myung! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Great service and really helpful…
Great service and really helpful customer support.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Dhanish,
Thank you for sharing your experience! We’re so glad to hear that you found our service and customer support helpful. Your feedback means a lot and keeps us motivated to keep delivering our best.
– The Chamelo Team
Warranty claim.
Update: they honor the warranty claim and took care of everything in a reasonable amount of time.
22. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Shane,
We’re sorry to hear about your frustration, but we want to clarify a couple of things. Our team did not ghost you—our support queue has been unusually backed up, and sending multiple emails actually caused your ticket to be repeatedly pushed further down in the system. This created the impression that you weren’t being responded to.
That said, we take your concern seriously. Our upper management has already reached out directly to clear up the confusion and ensure your warranty claim is properly resolved.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Shane! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Worst experience ever
This is an official request for the immediate processing of my refund. My order, placed in August, has been severely delayed for over a month with no meaningful updates.
Your customer service agent confirmed that the finance team would process a 10% refund. I agreed to the 15-business-day window, but I decide to refund under deep consideration. After I said I would like to get refund, my follow-up inquiries have been completely ignored.
This complete lack of communication is unacceptable. I have received neither my product nor the partial refund I was promised. Based on the experiences shared by others on this forum, this seems to be a common issue.
I expect the Chamelo finance team to process my refund immediately. Further delay will only confirm the negative experiences many of us are sharing. A zero-star rating would be a generous reflection of this experience.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi 呂穎雯,
We’re very sorry for the inconvenience you’ve experienced with your order and refund request. This is not the level of service we aim to provide. To ensure this is resolved as quickly as possible, our upper management is reaching out directly to assist you and make sure your refund is processed without further delay.
– The Chamelo Team
Quality is amazing
Quality is amazing ! Very fashionable I have no complaints! Continue being the best glasses chamelo
2. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Papiismoove,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the quality and style of your Chamelo glasses. Your support truly motivates us to keep pushing boundaries and delivering the best.
– The Chamelo Team
I bought the one with play the music…
I bought the one with play the music and in 3 months it doesn’t work anymore. Very very disappointed 😔
25. marts 2025
Besvarelse fra Chamelo
Hi Javier
We’re really sorry to hear about your experience. Did you happen to reach out to our team about this issue? All of our products come with a 1-year manufacturer’s warranty, which means you’re entitled to a replacement if something goes wrong. To make sure this is resolved quickly, our upper management will personally reach out to you and help sort this out.
– The Chamelo Team
UPDATE 11/18/2025:
Hello Javier! Our upper management is attempting to get in touch with you. Please check your email inbox ASAP. Thank you.
– The Chamelo Team
I really liked the design of these…
I really liked the design of these sunglasses — they look so nice, and I love how well they charge. I also like that they come in both dark and light shades, with the lighter one changing color. But they feel a bit too big for my face; they keep slipping off whenever I walk, and I have to keep adjusting them.
12. maj 2025
Besvarelse fra Chamelo
Hi Hadise,
Thank you for sharing your experience! We’re happy to hear you’re enjoying the design and charging features of your sunglasses. We’re sorry to hear the fit feels a bit loose for you—we’ll be passing this feedback along to our product team as we continue improving our designs. Your input means a lot to us!
– The Chamelo Team
Received my order right before travel date !
Customer service was A1 ! Very professional and polite, responded promptly and took care of my situation. I had a travel date and they made sure I received my order in perfect timing ! Highly recommended!
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Canilive,
Thank you so much for your kind words! 🌟 We’re thrilled to hear our team was able to assist you in time for your travels and that you’re happy with the service you received. Enjoy your new sunglasses and safe travels ahead—we truly appreciate your recommendation!
– The Chamelo Team
Chemelo glasses worked great but the…
Chemelo glasses worked great but the build on the arms are super weak. They are basically foil metal arms that with a rubber sleeve covering them. First the sleeves are easy to be pulled off and second the small metal arm that’s under the sleeve broke in about 2 months of normal wear and tear.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Luke,
We’re sorry to hear that you’ve been having trouble with the durability of your glasses. Thank you for sharing this feedback—it helps us improve our designs for the future. Our upper management will be reaching out directly to assist you further and make sure you’re taken care of.
– The Chamelo Team
UPDATE 11/12/2025:
Hi Luke! Our support team is attempting to get in touch with you to help you resolve this issue. Please check your email inbox.
– The Chamelo Team
I was asking for a refund
I was asking for a refund, because mine broke and nobody initiate my complain, I was asking for another pair because it stop working. I paid almost $200 and didn't even last for a month.
2. juni 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Gerardo,
We’re very sorry to hear that you had a problem with your glasses. We can see that you filled out the form for a warranty claim, but our records show that you didn’t contact our support team back with confirmation as instructed—this is why you never received a reply.
To make sure this gets resolved, our upper management will now be reaching out directly to assist you further until your warranty claim is completed.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Gerardo! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
It’s was really worth it to wait for my…
It’s was really worth it to wait for my new sunglasses all my family members and friends are amazed by it.
It’s really unique.
Would really recommend it to my family and friends.
24. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Noora,
Thank you for the wonderful review! We’re so glad to hear the wait was worth it and that your family and friends are just as amazed as you are. It means a lot to know you find your new sunglasses unique and recommend them to your loved ones. We truly appreciate your support!
– The Chamelo Team
Absolute worst company ever
Absolute worst company ever.
The lack of communication in regards to product being delayed constantly is ridiculous. I’ve asked for a refund on 2 occasions, and they did not refund the first time as the service rep stated he was “working on it right now” for 30%. Communication is always polite but the lack of follow through speaks VOLUMES.
It’s been over 2 months since I placed my order and nothing. I placed my order on July first 1st.
At this point; go order from somewhere else for sunglasses. Still no refund, 200 dollars gone.
16. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Mikey,
We’re very sorry for the frustration you’ve experienced. To clarify, refunds can take up to 14 business days to fully process, and we’ll follow up on this to ensure yours is properly completed.
Our upper management will also be reaching out directly to clear up any confusion and assist you further. Thank you for bringing this to our attention—we’ll do our best to make things right.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Mikey! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Shipment delayed
It’s been more than 1 month and no sign of delivery. No reply from Customer support. It’s really frustrating.
7. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Jason,
We’re very sorry to inform you that the item you purchased went out of stock shortly after your order was placed, which caused the delay.
We completely understand how frustrating it is not to receive clear updates. Our upper management will be reaching out directly to clarify your order status and assist you further.
Thank you for your patience as we work to make this right.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Jason! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Customer service is the WORST
Customer service is the WORST. Unresponsive and I never received my item after almost a month. Just opened a case with my financial institution to get my refund. Buyer beware!
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi John,
We’re very sorry for the experience you’ve had. Unfortunately, we ran out of stock shortly after your order was placed, and our support team has been experiencing unusually high contact volume, which delayed our responses.
We understand how frustrating this must have been for you. Our upper management will be reaching out directly to assist you further and ensure your concerns are properly addressed.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again John! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Saludos el sonido es excelente y el…
Saludos el sonido es excelente y el cristal la tecnología súper tanto en el sol como en la sombra
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Jose,
Thank you for the kind words! We’re so glad to hear you’re enjoying both the sound and the lens technology—whether in sun or shade. Your feedback means a lot to us, and we’re thrilled our products are making a positive impact for you.
– The Chamelo Team
Return the discount!!
I was excited to buy your goods and look forward to it coming, but I waited a long time without any following until I asked what happened, and then after a while without notifying the progress, I asked again, before and after processing for three months before receiving the goods, and promised to return the discount is not below, it feels very bad.
13. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi 洪祥嘉,
We’re very sorry for the delay you experienced. Our team has been backed up due to unusually high contact volume, and we understand how frustrating this has been for you.
Please know that our upper management will be reaching out directly to help resolve your concerns, including the matter of the discount you mentioned. We truly appreciate your patience and your feedback as we work to improve.
– The Chamelo Team
Update:
Love these glasses! Best pair of glasses I’ve ever owned. Broke my first pair and had to order a second pair. Glasses were out of stock for 2 months however Manager James took care of me. Highly recommend Chamelo glasses.
10. september 2025
Besvarelse fra Chamelo
Hi Brian,
We’re very sorry for the delay you’ve experienced. Our team has been backed up due to unusually high contact volume, and we understand how frustrating it is to wait without clear updates.
Please know that our upper management will be reaching out directly to resolve your concerns and ensure you’re taken care of. Thank you for your patience and for bringing this to our attention.
– The Chamelo Team
Never received
Never received, wasted money. Was told to follow up with shipper, zero help. First and last transaction, interesting looking glasses, not worth risking a second order.
8. maj 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Wayne,
We’re sorry to hear your report of not receiving your order. According to our records, your package was delivered to the front desk, reception area, or mail room at 12:24 pm on May 14, 2025.
You mentioned receiving zero help, but in fact our support team responded to you with the following information:
1. We are not responsible for stolen packages or porch piracy.
2. We advised you to submit any evidence of theft to your local authorities and file an official police report.
3. We also informed you that if you could share a copy of that official report with our customer service team, we would review and consider refunding or reshipping your order.
As of now, we have not received any reply to our last email sent on July 18. If you have since filed a police report, please kindly reply to that email and share it with us so we can assist you further.
– The Chamelo Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.