Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzác... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered my sunglasses on express delivery (3-4 days) and therefore paid extra about 40€. One week later they are not even shipped and customer service does not reply to any messages. Feels a bit lik... Se mere
I am trying to retun the product but the're not even responding to my emails properly and insisting to keep the product which i didn't like much. Its a worst customer service i ever seen till now. The... Se mere
I'm giving 5 stars on the customer support and trouble shooting team of Chamelo. I couldn't ask for better complaint resolve than what they provided. My son loves the glasses, but wasn't crazy about... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Kontaktoplysninger
3,0
Middel
443 anmeldelser
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
You costumer service was perfect
You costumer service was perfect
10. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Tyler,
Thank you for the wonderful feedback! We’re so glad to hear you had a perfect experience with our customer service team. Your support means a lot to us, and we look forward to serving you again in the future.
– The Chamelo Team
With the glasses weren’t super easy to…
Wish the glasses weren’t super easy to scratch up and then later on get a weird line on the lens part. Wasn’t so happy with customer service from there on I never bought glasses from this company again they need to work on their product
9. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Nancy,
We’re sorry to hear about the issues you experienced with your glasses. We’ve checked our records and couldn’t find any report from you regarding this problem. In case you weren't aware, our support team is available any time and can help resolve this for you if you reach out to report it. In the meantime, our upper management will be reaching out directly to assist. Thank you for sharing your feedback—it helps us continue improving both our products and our service.
– The Chamelo Team
UPDATE 11/12/2025:
Hi Nancy! Our support team has been trying to get in touch with you to help resolve your concern, but we haven't heard back. Kindly respond to our email and we'll be happy to assist further.
– The Chamelo Team
Aura is perfect!
The Aura is my favorite sunglasses EVER!
I can’t begin to tell you how great these glasses are. Each tint is perfect. So happy with this purchase.
Still use my Music Shield for my daily bike rides with my Pandora Channels. And the Dusk Classic has been great since day one.
Thanks, Chamelo!
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Alan,
Thank you so much for the amazing feedback! We’re thrilled to hear the Aura has become your favorite pair of sunglasses ever, and that you’re still enjoying your Music Shield and Dusk Classic too. It means a lot to know our products are part of your daily rides and adventures. We truly appreciate your continued support and can’t wait to keep bringing you more gear you’ll love.
– The Chamelo Team
5-Star Product, 5-Star Customer Service
I apparently finally decided to pull the trigger on some Auras at the same time as everyone else in the world, which understandably led to some shipping delays. These things can't be helped - it's part of doing business with a growing company.
What can be helped, though, is the customer support and experience in these situations. Thor was phenomenal in this regard, always responding kindly and quickly and making sure I was kept up to date on my order all the way through delivery.
The product itself is actually very high quality and incredible to see in person. I 100% thought the ads and videos I had seen were edited to some degree - maybe just cranking the saturation to make the colors pop, a cheap & easy trick nobody would have held against them in an ad for a product about color - but no, the Aura videos really aren't edited. The colors actually are that bold in person.
I don't think there's anything Chamelo could have done better here. If anything, I just wish they had more products available now that I'd be interested in ordering. I'll definitely be keeping an eye out for their future releases. Hopefully the success of the Auras helps development!
6. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Michael,
What an incredible review—thank you! We’re so glad to hear that even with the shipping delays, Thor and our support team kept things smooth for you along the way. It’s great to know the Auras exceeded your expectations in person (we promise, no editing tricks!). Feedback like yours keeps us motivated to keep creating bold, exciting products, and we can’t wait to share what’s coming next. Thanks again for your support and for being part of the Chamelo journey.
– The Chamelo Team
Late delivery but fair company
Order for my partners birthday became out of stock after order,meaning I had to buy a new gift.Chamelo support offered a generous gift for compensation .
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Dan,
Thank you for sharing your experience. We’re truly sorry your order didn’t arrive in time for your partner’s birthday—that’s never the smooth experience we want our customers to have. We’re glad our support team could make things right with a gesture of goodwill, and we appreciate your understanding. Your feedback helps us improve and we hope to serve you better next time.
– The Chamelo Team
So far I have a great experiance with…
So far I have a great experiance with Chamelo Falcons during the bike rides. They glasses are really hi-tech and offer great protection against bright light. But most of all they are super comfortable and sit great on the nose with quick on the fly adjustments when needed. At some point a few stains appeared on the left lens. I thought they were permanent but they disappeared over a few rides. In the meantime Chamelo support was helpful with the issue. However, I did not need to return to glasses for service. So far, so great Chamelo, thanks!
11. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi S Parsa,
We’re so glad to hear you’re enjoying your Chamelo Falcons on your bike rides! It’s great to know they’ve been comfortable and protective, and that our support team was able to assist when you noticed the lens issue. Thanks for sharing your experience and for riding with us — we truly appreciate your support.
– The Chamelo Team
Not even a week and got damaged
I ordered the Chamelo Dusk glasses back in March. Once they finally arrived in Ecuador, they didn’t even last a week before developing strange “electronic ink” stains on the lenses. I contacted support immediately, and they admitted it was a defect. They promised to send me a replacement Dusk model.
Months went by, and instead of honoring that commitment, they later said they had no stock. Then they asked me to choose another model. I requested the Prime, but again they said it wasn’t available either. I asked for a return label and a refund, but apparently, refunds are not even an option for such a poor product.
This is unacceptable:
Product quality: failed in less than a week.
Delivery times: excessively long.
Customer service: unhelpful, unresponsive, and unwilling to solve the issue.
Overall, a very disappointing experience. I cannot recommend Chamelo, neither for their product reliability nor for their customer service
15. marts 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Alejandro,
We’re truly sorry to hear about your experience with both the product quality and the delays you’ve faced. That’s not the experience we want any of our customers to have.
Our upper management will be reaching out directly to assist further and work toward a proper resolution for you.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Alejandro! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
I ordered on 2nd July the dragon…
I ordered on 2nd July the dragon sunglasses, these are yet to today not been delivered (9 September). Multiple mails to the customer services, always a nice reply and saying it was delayed. They offered me a 20% refund on 11 August and said it will be deposited within 14 business days, either your business days are longer than mine, or there's something wrong. Ive not received my glasses nor my refund, but my patience is running out slowly
2. juli 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Yannick,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced. We understand how frustrating this delay must be.
The good news is that we’re restocking this week and are looking forward to shipping your order soon. Regarding the 20% refund, it has already been processed and should reflect on your account shortly.
Additionally, our upper management team will be reaching out directly to personally handle your ticket and ensure this is resolved to your satisfaction.
We appreciate your patience and understanding as we work to make this right.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Yannick! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
No type of update
No type of update. Beyond disappointing it’s been more than a month and still no refund and nobody will update me. They give you a 15 day refund to hit your bank and it doesn’t. Save yourself the $300. They don’t refund you when they say they will.
9. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Yasmyn,
We sincerely apologize for the delay regarding your refund. Please rest assured that your refund is still being processed and will push through.
Our upper management has also reached out directly to assist you further and ensure this matter is resolved as quickly as possible.
Thank you for your patience and understanding.
– The Chamelo Team
Still not delivered
Order placed on 20th July- still waiting.
27th August- I've followed up with our team and requested that to ship your order immediately. You should receive your tracking information in the next 48 hours.
Still nothing. Order 25542
20. juli 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Elizabeth,
We sincerely apologize for the delay in processing your order. We understand how frustrating this has been and truly appreciate your patience.
Please rest assured that our upper management team has already reached out to assist you directly and ensure your order is prioritized. You should receive your tracking information very soon.
Thank you for giving us the opportunity to make this right.
– The Chamelo Team
Chamelo is very untrustworthy
Chamelo has terrible communication. You’re left in the dark about product updates, and the refund process is completely unreliable you never know when or if you’ll actually get your money back. Very unprofessional and frustrating experience. (3 months waiting and still haven’t received refund after a month of asking )
31. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Branden,
We’re sorry to hear about your experience and understand how frustrating this has been. Please rest assured that our upper management team has already reached out to assist you directly and help resolve your refund issue as quickly as possible.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Branden! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
This company is a complete fraud
This company is a complete fraud! I placed an order online on June 6th, and they never delivered the product. After continuous follow-ups from my side, the only response I received was that the delivery was “delayed.” It has now been three months, and still nothing!
I would never recommend this brand to anyone. They are totally dishonest and unreliable.
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Yasha,
We understand your frustration, but we’d like to clarify that we are not a complete fraud. The order you placed on June 6th was a pre-order, and this was clearly indicated both on the product page and in the confirmation email we sent shortly after your purchase. Were you not aware that this item was a pre-order?
Our upper management team will be reaching out to you within 24 hours to clarify your order status and assist you further.
Thank you for your patience.
– The Chamelo Team
Overnight Shipping
I recently placed an order for the aura a couple days ago with overnight shipping but have yet to have the item be shipped.
UPDATE: I've been refunded for the overnight and it's pending with my bank. And a shipping number has been added to my order. And now I await for delivery. The customer service team has quick responses.
UPDATE: They arrived and got delivered within less than a week. These are truly amazing
27. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Tom,
We sincerely apologize for the delay with your order. If the overnight shipping service was not utilized, we’ll be happy to refund the shipping fee for you.
Our upper management team will also be reaching out directly to assist further and ensure your order is taken care of as quickly as possible.
Thank you for your patience and understanding.
– The Chamelo Team
Their shipping is extremely slow
Their shipping is extremely slow. I trying canceling my order and they said that immunity cancelation refund will be processed in 15 business days. It’s been a month and I still haven’t heard anything. Never order from this scam company
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Justin,
We’re sorry for the delayed response — our team has been experiencing high contact volumes, which has caused some delays in getting back to you.
We also want to assure you that we are not a scam company. We take every order and refund request seriously, and we apologize that yours has taken longer than expected to process.
Our upper management team will be reaching out to you directly to assist further and ensure this is resolved as quickly as possible.
Thank you for your patience and understanding.
– The Chamelo Team
UPDATE 9/11/2025:
Hi again Justin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Will never ship anything and just keep lying
Placed my order in May (Order #20611). Fast forward to the end of August and I still have not received even a promised shipping date from the company. They continue to keep lying about the shipping date as they have no actual inventory and I highly suspect they dont even have an actual product. I was promised a discount that would be put back onto my original payment (card) and yet weeks later I have not received this refund. Stay away from this company! They will never answer a single phone call (on purpose they said) (I imagine this is because they are great at making false promises). I have sent multiple emails and have yet to get any actual real information out of this ghost company.
Update: Did finally receive the glasses. The tint function works. The audio is pretty terrible however which was expected based on other reviews. If you order a pair expect to take a while.
28. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi David,
We completely understand how you feel, and we’re truly sorry for the frustration this has caused. That said, we want to clarify a few important points about your order and our process.
First, we are not lying to you or any of our customers. When we provide an ETA, it’s exactly that — an estimate. Sometimes we get it wrong, and we sincerely apologize that we weren’t able to meet the previous shipping timelines we initially provided.
Second, we do have an actual product and real inventory. The delay with your order happened because we were unable to allocate a unit to your order in time. We restock at certain intervals, but due to high demand and a significant backlog, some orders — unfortunately, including yours — have longer wait times than others.
Regarding phone calls, we want to clarify that we’re not deliberately ignoring customers. Our support team is currently handling an unusually high contact volume. To ensure efficiency and fairness, we prioritize email tickets so we can provide the most accurate updates possible.
We’ve also received all your emails, and our team has provided updates based on the information available at the time. We understand that the ETA we gave didn’t work out, and we’re genuinely sorry about that.
To ensure this is resolved as quickly as possible, our upper management will personally reach out to assist you further. If you’d prefer not to wait any longer, just let us know and we’ll process your cancellation and refund immediately.
Thank you for your patience, and we hope to make this right for you.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Dave! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Quick solution
I have had an issue with my Aura, and they have swiftly solved the issue within one day.
Thank you so much James, you’re a hero. (sorry for being so annoying)
29. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Ali,
Thank you so much for your kind words! We’re thrilled to hear that your issue with your Aura was resolved quickly and that you’re happy with the support you received.
James and the rest of our team are always here to help, and there’s absolutely no need to apologize, we’re just glad we could assist you 💛
We truly appreciate your support and look forward to serving you again in the future!
– The Chamelo Team
They made a mistake but eventually fixed it
This company is a scam. Their customer service consists of AI chatbots who keep promising to ‘resolve’ your issues but nothing ever happens. I ordered a pair of their sunglasses for GBP230 in mid July. They then told me they were out of stock (but took my money anyway). I told them I couldn’t wait for a restock so I cancelled my my order and requested a refund on 18th July. It’s now 28th August and NO REFUND.
I have had about 10 responses from their AI chat bot customer service pretending that they are actioning my refund, which is a lie as it shouldn’t take over a month to refund a credit card purchase. I will now be making a formal claim through my credit card company. Avoid Chamelo at all costs. They are out to rip you off and steal your money.
UPDATE - After escalating the matter over several weeks, I was finally refunded. Chamelo could do with improving the timeliness of their responses regards customer service and refund issues as the initial response time was unacceptable.
28. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Colin,
We’re sorry to hear about your experience and the frustration this has caused. We’d like to clarify that our support team does not use AI chatbots — all responses are handled by real members of our team.
We sincerely apologize for the delay in processing your refund. This is certainly not the experience we want for our customers. To ensure this is resolved as quickly as possible, we are escalating your case to our upper management, who will personally reach out to assist you and make sure your refund is processed.
Thank you for your patience, and we truly appreciate you giving us the opportunity to make things right.
– The Chamelo Team
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
I placed an order for the Dusk Lifestyle bundle back in June. After months of spotty communication with “customer support” I was finally promised that my order would be shipped by the 3rd week of August when the product came back into stock with a small 30% refund. To no surprise, my order still has not shipped. Keep in mind the dusk glasses have been listed as in stock on their website the entire time so I can only imagine how many people are getting scammed out of $300. I know they’ll reply to this review with an excuse, but there is no excuse for this long of a delay with no communication or compensation.
UPDATE:
I am updating as a response to the company’s reply to this review.
As far as “generalizing” every customer’s experience with this company, I am not. I can only go off of what I know from experience and what I see. Based off of the terrible reviews, rating, and other people having the same issues with multiple products that are listed as in stock on their website, I do not believe I am “generalizing” this company.
I am also loosely using the word scam, but as far as I am concerned, charging someone, saying their product will be shipped out shortly, and not delivering after 3 months is a borderline scam. I can see that some people actually received their order, but I stand by my statement and say it is a huge gamble to purchase from Chamelo.
Customer service did respond to one of my emails saying they would process a refund if I provided the order number and reason for cancellation, which I included in EVERY email including the one that said I want a refund. After that, radio silence. After reaching out over a week later, I was given the false promise of August and the small discount.
I stand by my statement and recommendation to not order from this company.
I have requested another refund and I will update this review stating wether I get the refund or not.
15. juni 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Robin,
Thank you so much for sharing your valuable feedback. We understand your frustration and we’d like to take this opportunity to clarify our side of the story.
First, we kindly ask that you avoid generalizing your experience to all customers. Every person who leaves a review reaches out for different reasons, and not everyone is facing the same situation.
In your case, we ran out of stock shortly after your order was placed, and we informed you that the estimated restock would be by the end of this month. At no point have we scammed you, and we feel it’s important to clarify that suggesting otherwise goes beyond objective feedback and moves into defamation territory.
We also want to note that we offered to cancel and fully refund your order, but you chose to continue waiting for the restock.
Regarding your comment about us replying here — of course, we will. That’s our right, and it’s also the point of leaving a review: to open a line of communication and provide assistance where needed.
To ensure you’re fully supported, our upper management will personally reach out to guide you through the next steps and provide the latest updates on your order.
We truly appreciate your patience and understanding as we work to make this right.
– The Chamelo Team
UPDATE 11/12/2025:
Hi again Robin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Radio silence from customer care
Placed order on August 21st. Order number #26678. It said it will be processed in 2-5 business days. I had placed it as a birthday gift and was looking forward to delivery. Instead I got an email saying it might get delayed due to high volume. Since then I have tried multiple ways to contact the team. Dropped emails and calls. Silence. At least let me know what the current timeline looks like. Will it take a week more? A month more? Why is the customer care not responding to anything?
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Lekshmi,
We’re very sorry for the frustration and confusion regarding your order and communication with our team. After reviewing your case, we can confirm that we sent you an email on August 27th with a clear update on your order status and a due date for delivery. It’s possible our emails may have ended up in your spam or promotions folder, so we kindly ask that you double-check those as well.
Please rest assured that our customer care team has been responding to your inquiries, and we apologize if it hasn’t come through on your end. To ensure you get the support you need, our upper management will personally reach out to guide you further and provide any necessary updates about your order.
We truly value your patience and understanding, and we’ll make sure you’re taken care of.
– The Chamelo Team
If I could give 0 stars I would
If I could give 0 stars I would. It seems like they aren’t a serious company and they definitely don’t care about their customers once you buy something. I have been trying for over 3 months to return a pair of glasses I was sent. I showed them video proof that the glasses weren’t working and they told me they’d send me a return label but they never did. And trying to contact support is just a joke. Often times they don’t even reply to your emails.
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Anthony,
We’re truly sorry to hear about your experience and for the frustration this has caused. We understand how important it is to have a smooth return process, and we regret that it hasn’t been the case here.
After reviewing your case, we see that we provided return instructions on July 15th and informed you at that time that we were unable to generate return labels. We sincerely apologize if this caused any confusion or inconvenience on your end.
To make things right, our upper management has personally reached out to guide you through the rest of the return process and ensure this is resolved as quickly as possible. We value your patience and appreciate you giving us the opportunity to fix this.
Thank you for bringing this to our attention, and we’ll make sure you’re taken care of.
— The Chamelo Team
UPDATE 11/12/2025:
Hi Anthony! Our support team has been attempting to reach you for months now. Kindly check your email and respond ASAP, and we will be happy to resolve your concern.
– The Chamelo Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.