Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzác... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered my sunglasses on express delivery (3-4 days) and therefore paid extra about 40€. One week later they are not even shipped and customer service does not reply to any messages. Feels a bit lik... Se mere
I am trying to retun the product but the're not even responding to my emails properly and insisting to keep the product which i didn't like much. Its a worst customer service i ever seen till now. The... Se mere
I'm giving 5 stars on the customer support and trouble shooting team of Chamelo. I couldn't ask for better complaint resolve than what they provided. My son loves the glasses, but wasn't crazy about... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Kontaktoplysninger
3,0
Middel
443 anmeldelser
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I paid for a 2-year warranty
They fixed my issue and rectified my situation
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Carlos,
We sincerely apologize for the inconvenience and frustration this experience has caused. This is certainly not the level of service we aim to provide, especially for customers who have invested in our warranty coverage.
We can confirm that our support team has since assisted and resolved the issue, and to ensure everything was properly addressed, our upper management has also reached out directly to you to confirm the resolution. We truly appreciate your patience while this was being sorted out.
Thank you for bringing this to our attention—it helps us identify gaps and improve our processes moving forward. If you need any further assistance, please don’t hesitate to reply to our team.
– The Chamelo Team
Awesome product and Customer Service.
The Customer Service Team, specifically Aira, did a great job helping me with the delivery of my order. Aira resolved the issue that I had concerning the return of the item I ordered due to the delivery address I put in when I placed the order. Aira updated my delivery address accordingly and I finally received the package sent directly to my home address.
The item is awesome and I am really looking forward to wearing it on all my runs.
Thank you!
22. december 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Ray,
Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you’re enjoying the product and that everything was resolved smoothly.
A special thank you as well for recognizing Aira—we’ll be sure to pass along your kind words to her. Our customer service team works hard to make sure delivery issues are handled quickly and carefully, and we’re glad Aira was able to assist in getting your order sent straight to your home.
We hope your Chamelo becomes a great companion on all your runs. Thanks again for your trust and support—we truly appreciate it.
– The Chamelo Team
Functionally fine, quality not as expected
I bought Aura and it functions as described; however, the overall build and visual quality did not meet my expectations given the price point and how it is presented in online images and videos. Certain visible details were more noticeable in person than anticipated, which affected my overall impression of the product.
That said, I would like to acknowledge that the customer service team was responsive and professional in addressing my concerns and worked with me to reach a satisfactory resolution.
10. december 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Karen,
Thank you for sharing your feedback and for acknowledging our customer service team. We appreciate your honesty regarding the Aura’s build and visual quality, and we’re glad our team was able to assist you.
Please rest assured that our upper management will be reaching out to ensure everything is fully taken care of and that your concerns are addressed. Your input helps us improve and provide a better experience for all our customers.
– The Chamelo Team
The most practical sunglasses I’ve ever owned
I bought the Chamelo Prime sunglasses and was immediately impressed. The adjustable tint is the standout feature: you can change it manually by sliding your finger along the frame, or let the automatic mode adapt to ambient light. The transition is almost instant — going from very light to very dark in under a second. It’s dramatically faster and more practical than traditional photochromic lenses, which often take minutes to react.
A huge advantage is that the lenses react to visible light, not UV. This makes them ideal for driving, where normal transition lenses don’t work properly because windshields block UV rays. The lenses are also partially polarized, which effectively reduces glare while still keeping phone and car screens perfectly readable.
The sunglasses are lightweight yet sturdy, and comfortable enough to wear all day. I often forget I’m wearing them. They’re also sweat- and water-resistant, so they work well for outdoor activities and sports. Battery life is excellent — I only need to charge them about once a month, and charging is very fast.
They come with two different nose pads, a charging cable, and a very solid, stylish case. The frame is on the larger side, so it’s worth checking the fit, but Chamelo’s customer service is outstanding: fast, responsive, and genuinely helpful — among the best I’ve experienced.
Overall, these sunglasses offer great value for the price and make wearing sunglasses effortless in any situation. I use them far more often than regular sunglasses, which means better eye protection all year round. Highly recommended.
21. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Olivier,
Thank you so much for taking the time to share such a detailed and thoughtful review! We’re thrilled to hear that your Chamelo Prime sunglasses have exceeded your expectations, from the adjustable tint and fast-reacting lenses to the comfort, durability, and battery life.
It’s especially rewarding to know that our design features—like visible-light responsiveness for driving and partial polarization—are making a real difference in your daily life. We’re also glad our customer service was able to support you along the way.
Your recommendation means a lot to us, and we’re delighted that you’re enjoying your sunglasses so much. Thank you for choosing Chamelo and for sharing your experience with the community!
– The Chamelo Team
Cool glasses for bike riding and fun at…
Cool glasses for bike riding and fun at the beach
4. december 2025
Besvarelse fra Chamelo
Hi Over Yonder Mandel,
Thank you for your feedback! We’re glad to hear you’re enjoying your glasses for bike riding and fun at the beach — that’s exactly what they’re made for. 😎🌴
We appreciate you taking the time to share your experience, and we hope your Chamelo glasses continue to be part of many great outdoor adventures.
– The Chamelo Team
I placed the order since last month…
I placed the order since last month 25th November, and it’s nearly a month now.There is no update on my order and i’m still waiting my order for Christmas. This is the worst experience ever, they just want to sell only with no product ready in stock.
(updated) 4th January 2026
Now I have received the product already, it takes almost one and a half month but the product is a totally conversation starter. Great product but please improve your delivery time.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Yanin,
We sincerely apologize for the inconvenience and frustration this delay has caused, especially with your order intended for Christmas. We understand how disappointing it is to be waiting nearly a month without clear updates, and this is not the experience we want for our customers.
Your feedback has been escalated, and our upper management team will be reaching out to you directly to investigate what happened and get everything sorted as quickly as possible.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to address this.
– The Chamelo Team
Not delivering in time
11. december 2025
Besvarelse fra Chamelo
Hi JS,
We sincerely apologize for the inconvenience caused by the delivery delay. We understand how frustrating it is when an order doesn’t arrive as expected.
Please be assured that this has been escalated, and our upper management team will be reaching out to you directly to investigate the issue and get everything sorted as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience.
– The Chamelo Team
Customer Service is non-existent
I have been trying to get in contact with Chamelo since 12-2-25 and no luck. Purchased glasses to give to wife for Christmas and it is now the 15th of December with no tracking or shipping information provided. When purchased said expected order to arrive in 2 to 5 days. Then a delay email said maybe 5-7. We are now on 13 days and no response. Website says 125 available, but yet mine is not shipped or given a shipping information. I have tried to call 15 times today no answer. I have e-mailed 2 times no answer. They do not list any other options to talk or get help. Need to improve overall custoemr service.
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Archibald,
We sincerely apologize for the inconvenience and frustration this experience has caused you. We completely understand how upsetting it is to be waiting for an order—especially when it was intended as a Christmas gift—and not receiving timely updates or responses. This is not the level of service we aim to provide.
Please know that your feedback has been escalated, and our upper management team will be reaching out to you directly to investigate what happened and to get everything sorted as quickly as possible.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.
– The Chamelo Team
UPDATE 2/11/2026:
Hi again Archibald! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Issue Resolved — Good Customer Support in the End
Initially, I experienced a delay with my order, which was frustrating. However, after reaching out, the support team followed up, apologized, and offered a goodwill gesture.
Although communication took some time, they did eventually resolve the issue as promised. I appreciate that they took responsibility and made things right.
It’s always nice to see a company stand behind their service when something doesn’t go as planned.
5. december 2025
Besvarelse fra Chamelo
Hi Aidana,
We sincerely apologize for the inconvenience and concern this delay has caused. We understand how frustrating it is to be waiting for your package, especially after a week has passed.
Please rest assured that we take this seriously. A member of our upper management team will be reaching out to you directly to investigate the status of your shipment and ensure everything is properly sorted as quickly as possible.
Thank you for your patience, and we appreciate you bringing this to our attention.
– The Chamelo Team
UPDATE 2/19/2026:
Hi again Aidana! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Worst experience ever…
Worst experience ever…
I always believe give enough time and this will build a good product. However, the quality check is really really bad.
Two time purchase two time defect with
Two month wait. I don’t think I will get any product from this brand in the future. Also, I will highly recommend my friends not going to buy this.
10. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Eric,
We sincerely apologize for the inconvenience and frustration you’ve experienced. We completely understand how disappointing it is to wait for your order, only to encounter quality issues more than once — that’s not the experience we aim to deliver.
That said, we truly want to turn things around for you here. Your feedback has been taken seriously, and to ensure this is properly addressed, a member of our upper management team will be reaching out to you directly to review your experience and get everything sorted as quickly and fairly as possible.
Thank you for taking the time to share your honest feedback. We appreciate the opportunity to make this right.
– The Chamelo Team
order number #20071
order number #20071
I ordered glasses back in may, I was told there was a delay in shipping and no one was able to provide we with an expected shipping date, I asked to cancel the order and receive no refund. I checked the shop app in the UK and it still shows as being preparing shipment
20. maj 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Dylan,
We sincerely apologize for the inconvenience and frustration this situation has caused you. We completely understand how disappointing it is to experience delays, especially when clear timelines weren’t provided and you were requesting a cancellation and refund.
We’d like to clarify that your order was finally shipped out last week, and we regret that this update did not reach you in a timely manner.
To ensure everything is properly resolved and that you’re taken care of, a member of our upper management team will be reaching out to you directly to review your case and get everything sorted as quickly and fairly as possible.
Thank you for your patience, and we truly appreciate you bringing this to our attention.
– The Chamelo Team
UPDATE 3/20/2026:
Hi Dylan,
Our upper management team has been attempting to get in touch with you since last December. Can you please check your email inbox and reply ASAP? Thank you!
– The Chamelo Team
Good return policy
Good return policy, not happy with the product though.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Dayna,
Thank you for sharing your feedback. We’re glad to hear that our return policy worked well for you, but we’re truly sorry that the product itself didn’t meet your expectations. We know how disappointing that can feel, especially when you were excited for your order.
We’re committed to making this right. Our team is already reviewing your case, and a member of our upper management will reach out to you directly to better understand what went wrong and ensure you receive the support or resolution you need.
We appreciate you giving us the chance to fix this.
– The Chamelo Team
Besvarelse fra Chamelo
Hi Martin,
We’re really sorry to hear that you’re still waiting for your order to ship. We know how frustrating it is to be excited for something and then feel left in the dark, and you absolutely deserve better communication from us.
Thank you for bringing this to our attention — we’re already looking into your order to understand what caused the delay, and we’ll make this right for you. A member of our upper management team will be reaching out to you directly to ensure your order is prioritized and that you get clear updates moving forward.
We truly appreciate your patience, and we’re here to fix this.
– The Chamelo Team
Product is fine, poor website- update, corrected mistake
The product is fine, but the website needs work. I was trying the entire time during the cyber deals to purchase a pair of sunglasses that they listed they have a lot of yet no matter what device, what browser, etc. I couldn’t access the cart/checkout option & sending them an email received no response. Now that the sale has ended, suddenly it’s working fine. It wasn’t a traffic situation either, I tried all times of day through the sale including the middle of the night.
Update- while the initial experience wasn’t ideal, I have to give the support team credit for reaching out & doing their best to correct the situation, even to the point of refunding the missed sale difference. At the end of the day, no one is perfect but I have to give them credit for doing their best to rectify any mistakes. The glasses are also awesome.
9. december 2025
Besvarelse fra Chamelo
Hi Doug,
Thank you for sharing this with us, and we’re truly sorry for the frustration you went through during our Cyber Deals. We completely understand how disappointing it must have been to miss out on a purchase you’d been trying to make—especially after trying multiple devices, browsers, and even different times of day.
This isn’t the experience we want for anyone, and we appreciate you bringing it to our attention. We’re currently reviewing what happened so we can prevent this from happening again. We’ll also make sure you’re taken care of: a member of our upper management team will reach out to you directly to help make things right.
We value your feedback, and we’ll use it to continue improving.
– The Chamelo Team
UPDATE 2/19/2026:
Hi again Doug! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Excellent company!
I ordered the Dragon sunglasses with the adjustable tint. They're robust, stylish, and certainly unique by virtue of the adjustable tinted lens which alters instantly with a subtle swipe of the arm. The box and glasses case are a work of art, let alone the glasses themselves.
Moreover, the customer service team were excellent, quick responding, and kept me informed of the delivery process throughout.
Overall, I had an excellent experience with Chamelo. Recommend!
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Jamie,
Thank you so much for the amazing review. We’re thrilled to hear that you’re enjoying your Dragon sunglasses and the adjustable-tint feature — and we’re glad you loved the packaging as well. It means a lot to know that our customer service team kept you well-informed throughout your experience.
We truly appreciate your recommendation and your support.
– The Chamelo Team
The glasses arrived on time and they…
The glasses arrived on time and they are absolutely beautifully made and look great ! I ordered two pairs. I gave the white ones to a friend she was over the top excited to own them .
5. december 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Bonnie,
Thank you for sharing such a wonderful review. We’re thrilled to hear that your glasses arrived on time and that you found them beautifully made. It’s great to know you ordered two pairs, and we love hearing that your friend was so excited to receive the white ones!
We truly appreciate your support.
– The Chamelo Team
Can’t wait! Yes, they do prescriptions!!!
Can’t wait to get my glasses. The process was quick and easy. Thank you!
5. december 2025
Besvarelse fra Chamelo
Hi Virginia,
Thank you so much for your excitement! We’re happy to hear that the process was quick and easy for you. We can’t wait for you to receive your prescription glasses and experience them firsthand.
– The Chamelo Team
Besvarelse fra Chamelo
Hi Borja,
Thank you for your review. We want to understand your experience better — could you please let us know what your 1-star rating is for?
You also mentioned “terrible web.” May we ask what this means specifically? Any details you can share will help us address the issue properly.
Our upper management will also reach out to you directly to assist further.
– The Chamelo Team
“Apparently my package is on backorder, but the disappointment arrived right on time.”
I’ve ordered from Chamelo twice now, and both experiences were absolutely terrible. The products themselves aren’t bad, but the customer service and overall ordering experience are embarrassing.
The first time I ordered was around this time last year. I pre-ordered the Prime glasses, assuming—like any normal pre-order—that the company already had a set number of units ready to ship to early customers. Instead, it became clear they were using the pre-order money to start manufacturing. I kept getting excuse after excuse: “We don’t have the product yet,” “Manufacturing is delayed,” “We didn’t make enough,” etc. The order ended up taking almost 1.5 to 2 months to arrive. They tried to make up for it with a small refund and a free gift, which I appreciated at the time, but the whole thing still left a bad taste in my mouth.
Fast forward a year. The Infinity glasses came out, and I figured surely they’d have corrected these issues by now. Nope—same situation all over again. I pre-ordered, only to be told once again that they didn’t manufacture enough and had already sold out of the pre-order… yet they kept selling it. The exact same excuses, the exact same delays.
Long story short: do not order from this company expecting a real pre-order experience or timely delivery. It feels like they take everyone’s money first and start manufacturing second, then scramble to explain why they can’t ship what they’re selling. If you want similar products, buy from another company. Chamelo clearly has no idea what they’re doing.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Christopher,
We’re truly sorry to hear about your disappointment and the experience you’ve had with both of your orders. This is not the level of service we aim to provide, and we understand how frustrating delays and unclear timelines can be.
We also want to clarify that our products are uniquely designed and developed in-house, and while other companies may offer alternatives, they don’t carry the same technology or features as Chamelo. Still, we genuinely wish you the best in finding something that works for you.
Thank you for taking the time to share your feedback, and we hope you have a nice day.
– The Chamelo Team
The sunglasses are hand crafted very…
The sunglasses are hand crafted very well. I like the different options I could choose from as far as style.
1. december 2025
Besvarelse fra Chamelo
Hi Joey,
Thank you so much for the kind words! We’re really glad to hear you’re enjoying the craftsmanship and style options — our team puts a lot of care into each pair, so it means a lot to know it shows.
If there’s ever anything else we can help with, we’re here for you.
– The Chamelo Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.