Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzác... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered my sunglasses on express delivery (3-4 days) and therefore paid extra about 40€. One week later they are not even shipped and customer service does not reply to any messages. Feels a bit lik... Se mere
I am trying to retun the product but the're not even responding to my emails properly and insisting to keep the product which i didn't like much. Its a worst customer service i ever seen till now. The... Se mere
I'm giving 5 stars on the customer support and trouble shooting team of Chamelo. I couldn't ask for better complaint resolve than what they provided. My son loves the glasses, but wasn't crazy about... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Kontaktoplysninger
3,0
Middel
443 anmeldelser
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely no response. After they responded to your review
After giving this company a one start review, they reply to the review that I provided as if they really care they informed me that their upper management was going to help.They asked for further information to be provided, I provided the information
And also contacted them by email
And nothing has changed they never contacted me or emailed me any.Response.
Got my credit card company involved and is resolving the problem. This company is a fraud.
28. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Israel,
We’re very sorry to hear about your negative experience with both the product and the warranty process. This isn’t the standard we aim for, and we understand your frustration.
Our upper management will be reaching out to you directly to make things right. In the meantime, please respond to Trustpilot’s request for more information so we can locate your order number and contact details and assist you properly.
Thank you for bringing this to our attention.
– The Chamelo Team
Issue Quickly Resolved
The Customer Support Team reached out to me immediately and fully rectified my situation quickly. Thank you very much for your assistance and prompt response. I will look into purchasing Chamelo products in the future!
18. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Brad,
Thank you so much for your kind message. We’re really glad to hear that our team was able to resolve the issue quickly and that you had a positive experience with our support.
We truly appreciate your patience and understanding throughout the process, and we’re grateful for the opportunity to make things right. It means a lot to us that you’re considering Chamelo again in the future — we’ll make sure your next experience is just as smooth.
If there’s ever anything you need, we’re always here to help.
– The Chamelo Team
future glasses are here
Chamelo has some cool product ideas. Quality is good for the price, love overall.
24. november 2025
Besvarelse fra Chamelo
Hi Mahi,
Thank you so much for taking the time to share this wonderful feedback. We’re thrilled to hear that you’re enjoying your Chamelo glasses and that the quality and innovation behind our products stood out to you.
Your support truly means a lot to us, and we’re excited to keep creating new ideas that you’ll love just as much.
If there’s anything we can help with at any time, please feel free to reach out — we’re always here for you.
– The Chamelo Team
My favorite brand ✨☺️ You’re truly…
My favorite brand ✨☺️ You’re truly number one! ☝️
All of your sunglasses are perfect — I honestly can’t choose!
I own 4 different pairs and love every single one of them.
You don’t just create beautiful pieces — you create unique, creative, and truly standout designs.
Love you guys for your amazing work and ideas! 💛
26. november 2025
Besvarelse fra Chamelo
Hi Mariami,
Thank you so much for the love — your message truly made our day. Knowing that you own four pairs and cherish each one means the world to us. We pour so much passion into creating pieces that feel unique, expressive, and unapologetically you, so hearing that our designs resonate this deeply is incredibly rewarding.
We’re grateful to have you as part of the Chamelo family, and we’ll keep working hard to bring you fresh, creative styles you’ll be proud to wear.
– The Chamelo Team
The glasses are awesome, best customer service
The glasses are awesome! Bought 2 pairs. Receiving a lot of compliments. The customer service (especially Aira) is amazing. The best customer experience I have until now. Quick response, friendly and always looking for the best solution. Will buy a new pair Aura (white version). So do not hesitate.
26. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Wim,
Thank you so much for the wonderful feedback! We’re thrilled to hear that you’re loving your glasses and getting so many compliments — that always makes our day. And we truly appreciate you highlighting Aira’s service. She’s incredibly dedicated to taking care of our customers, and we’ll make sure she sees your kind words.
We’re excited that you’re considering the Aura in White next — it’s a beautiful choice. If you ever need help with your next order, we’re here for you anytime.
– The Chamelo Team
Shocking customer service ,place an…
Shocking customer service ,place an order and wait days for a reply that never comes,I've placed my order and you've taken payment ,I've had no update on order or shipping information ,this item has been purchased as a gift and by the terrible no response ,I feel this now will not arrive on time and I will be forced to find another gift ,such a shame that this sale couldn't have been a pleasant sale.
22. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Marcus,
We’re very sorry to hear about the frustrating shopping experience — that’s never what we want for our customers, especially when the item is meant to be a gift.
The good news is that your order was already shipped yesterday. Our upper management will be reaching out to you directly to clarify the details and guide you through everything until full resolution.
Thank you for your patience, and we’re here to make this right.
– The Chamelo Team
I dont even know if my orders are…
I dont even know if my orders are arriving. It’s been over a month. I have ordered two. Still nothing.
I need to get my orders asap as I already missed it as I have left Europe already since you have stock issue. My husband is now leaving next and I need this gifts by 1st week of December.
29665 Oct 21
29771 Oct 23
these are my order numbers. I am done waiting.
24. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Pauline,
We’re very sorry to hear about the delay with your orders and the inconvenience this has caused, especially with your travel plans and the time-sensitive nature of the gifts.
Our upper management will be reaching out to you directly to make things right and assist with your orders as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to resolve it.
– The Chamelo Team
UPDATE 2/19/2026:
Hi again Pauline! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Sound too low and product came damaged…
Sound too low and product came damaged when I called customer service to return they told me no refund or exchange and it was a gift I purchased for my boyfriend
16. juni 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Erica,
We’re very sorry to hear about your experience with the product and the issues you encountered when trying to return it. This is not the impression we want to leave.
Our upper management will be reaching out to you directly to make things right. To help us move quickly, please respond to Trustpilot’s request for more information so we can locate your order number and contact details.
We appreciate your patience and the chance to resolve this properly.
– The Chamelo Team
As an avid cyclist
As an avid cyclist, I always wanted to get smart sunglasses for those long climbs where I could to listen to nice playlist for extra motivation! These glasses are perfect for that as I am able to listen to music from my garmin 955 watch without the need to use my phone which basically is a game changer.
Music volume is pretty sufficient! I just wish there was more bass! The glasses are superlight weight, great battery life, easy and quick to charge, have adjustable tint, many colors to chose and most importantly look like sport sunglasses! The fit is amazing. Highly recommend!
22. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Kris,
Thank you for such a thoughtful and detailed review. We’re really happy to hear that the glasses have been a game changer for your cycling sessions—especially being able to connect directly to your Garmin watch. It’s great to know the fit, lightweight design, adjustable tint, and battery life are all working well for you.
We also appreciate your feedback about the bass. Insights like this help us improve future versions, and we’ll be sure to share it with our product team.
Thank you again for the recommendation and for being part of our community.
– The Chamelo Team
Great Product
Great Product Quality!
Purchased a Music Shield and it is a wonderful pair of sunglasses for running. The music played by the bluetooh speaker is surprisingly clear.
17. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi YC Fan,
Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that you’re enjoying your Music Shield, especially for running—and it’s great to know the audio clarity exceeded your expectations. Feedback like yours genuinely motivates our team.
If you ever need anything or have questions down the road, we’re here to help.
– The Chamelo Team
This is very innovative and convenient
This is very innovative and convenient! Especially while driving, when you need to change the tint. Great!!
Feedback is clearly established, service is 100%. You are truly a pleasant surprise! My very best wishes to you!
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Maysa,
Thank you so much for sharing this fantastic feedback with us. We’re truly glad to hear that you’re enjoying the convenience and innovation of our glasses — especially while driving, where that instant tint change really makes a difference.
We also appreciate your kind words about our service. Hearing that we’ve been a “pleasant surprise” genuinely means a lot to our team.
Thank you again for the support and the best wishes — we’re sending the same right back to you!
– The Chamelo Team
Besvarelse fra Chamelo
Hi Kimberly,
Thank you so much for the amazing feedback! We’re thrilled to hear you’re loving the music-and-shades combo — it means a lot to us to know it’s been a gamechanger for you.
If there’s ever anything we can help with, we’re always here.
– The Chamelo Team
Good Ending: Waiting forever to ship and finally got the product
This is my 3rd and most likely final purchase. I was more than happy to support their product even if they always ship later than promised. But this time i placed my order on 12 Oct for Veil and recieved constant emails about the product being out of stock and when its coming back in stock but then its out of stock again despite being assured ill get the next shipment. Ive seen reviews of others ordering later than me but getting their products quicker and imagine how i feel. I can wait and i can understand your issues but you cant keep failing on your words and put me on the restocking game. I can absolutely see another stock shortage with December looming over the corner, this was supposed to be a gift in late Oct and was pushed back many times and i dont even have the confidence that it will ship before christmas. Its disheartening
UPDATE 10Dec/25 : Received the glasses FINALLY on Dec 3rd on time as a Christmas gift. It was originally a housewarming gift but that deadline was gone and I got a backup gift ready. Imagine my RELIEF that i dont have to get another plan b gift for christmas. Chamelo Support James contacted me this time and finally my order shipped out in their November batch. I have no issues with product quality and it actually looks and feel like expensive shades (Aura and Veil) So far my relatives has been wearing Aura for half a year with no issue. Chamelo have been sincere enough to offer me a discount for the long wait and delivered a quality product so I will still rate them 4 stars and hopefully 5 stars in the future if they solve their stock/production issues not measuring up to the demand. Thanks both Aira and James for following through with my order and make it an overall satisfied experience.
12. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Ji,
We’re truly sorry for the repeated negative experiences you’ve had — you’ve given us multiple chances, and we recognize that we’ve let you down this time. The delays, shifting restock dates, and unmet expectations are unacceptable, especially when this order was intended as a gift. You deserve clear communication and reliability, and we deeply apologize for falling short.
To ensure this is properly addressed, our upper management team will reach out directly to assist you further and help find the best possible resolution.
Thank you for your patience, and for giving us the opportunity to make things right.
– The Chamelo Team
I love the design of the glasses
I love the design of the glasses. And appreciate that the support team answer my questions.
15. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Iryna,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you love the design of the glasses, and we truly appreciate your kind words about our support team. Knowing that our team was able to assist you means a lot to us.
If there’s anything else you ever need, we’re always here to help.
– The Chamelo Team
I try 2 music shild and have to…
I try 2 music shild and have to returned because malfunction and then pay a little bit more and get the aura and the same story have to send it back 1 of the lens do not work.
But the customer service team work fast they refund all the money fast.
8. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Ismael,
We’re very sorry to hear about the trouble you’ve experienced with multiple pairs — that’s certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience.
Our upper management team will be reaching out to you directly to get things sorted and ensure this is properly resolved.
Thank you for bringing this to our attention.
– The Chamelo Team
My glasses brake the first week from…
My glasses brake the first week from the side leg there too thin or something. I call customer they took lomg time to get back to send me the information to send it for warranty. At the end I payed the shipping cost and everything too get it fix. The glass is not a good quality. I collect sun glasses. More than 100
25. juni 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Gerardo,
We’re very sorry to hear about your experience — especially with the glasses breaking so quickly and the delays you encountered during the warranty process. That’s not the level of quality or service we want for our customers, and we sincerely apologize.
Our upper management team will be reaching out to you directly to get things sorted and ensure your concerns are properly addressed.
Thank you for bringing this to our attention.
– The Chamelo Team
UPDATE 2/19/2026:
Hi again Gerardo! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Terrible customer service and customer exchange.
I started the process to exchange my sunglasses after they broke back in February. It would take around a month to get a reply even after the forms were filled out online. After sending multiple emails It still did not matter and would only get a reply back once a Month. I started the exchange process on another pair as well since the lenses were not working they seemed to have black spots that developed bigger and bigger. Same issue during that process too. After I received the sunglasses they broke again after 2 uses. The ear frame just broke off after I took them off my head no fall never dropped never damage. 2 uses later i just sent my email regarding it breaking last Monday. Still not one email back.
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Chris,
We’re truly sorry to hear about your experience — the delays you described and the issues with your sunglasses are not the standard we aim to deliver. We understand how frustrating this has been, and we sincerely apologize.
Our upper management team will be reaching out to you directly to get things sorted and ensure your concerns are fully addressed.
Thank you for bringing this to our attention.
– The Chamelo Team
chamelo.com is 100% SCAM
I ordered Dusk sunglasses from Chamelo Eyewear on the 30th of June this year. I have failed to receive the product or a refund. I have sent them more than 13 emails, and they keep saying, "We will issue your refund," but that's totally a lie. They are 100% untrustworthy. Please don't purchase anything from Chamelo. SCAM!
ORDER #23801
30. juni 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Abdikariin,
We’re very sorry to hear about your experience and completely understand your frustration. While we want to assure you that our website isn’t a scam, we sincerely apologize that your refund has taken longer than usual to process.
Our upper management team will be reaching out to you directly to assist further and ensure this is resolved as quickly as possible.
Thank you for your patience and for bringing this to our attention.
– The Chamelo Team
UPDATE 12/23/2025:
Hi again Abdikariin! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
This is a SCAM
This is a SCAM
Product is cheap and easily breaks. When I filed for replacement and warranty they said they couldnt find the email address so they cannot process replacement. I will not recommend you buy the product.
13. november 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Adrien,
We’re sorry to hear about your experience. We’ve looked into this but haven’t been able to locate an order under your name or details in our system. Please respond to Trustpilot’s request for more information and include your email address and order number so we can verify your purchase.
As part of our process, we’ll also ask for documentation confirming that the order was placed through Chamelo.com. Once we have that information, our upper management team will reach out directly to ensure this is resolved properly.
Thank you for bringing this to our attention — we’re committed to getting to the bottom of this for you.
– The Chamelo Team
The glasses get some sort of a stain…
The glasses get some sort of a stain inside of them
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Alvaro,
We’re sorry to hear about the issue with your glasses — that’s definitely not the experience we want you to have. Our upper management team will be reaching out to you directly to get this sorted and make sure everything is resolved properly.
Thank you for bringing this to our attention.
– The Chamelo Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.