Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzác... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered my sunglasses on express delivery (3-4 days) and therefore paid extra about 40€. One week later they are not even shipped and customer service does not reply to any messages. Feels a bit lik... Se mere
I am trying to retun the product but the're not even responding to my emails properly and insisting to keep the product which i didn't like much. Its a worst customer service i ever seen till now. The... Se mere
I'm giving 5 stars on the customer support and trouble shooting team of Chamelo. I couldn't ask for better complaint resolve than what they provided. My son loves the glasses, but wasn't crazy about... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Kontaktoplysninger
3,0
Middel
443 anmeldelser
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Nice sunglasses
Nice sunglasses
Ik gebruik hem voor het motorrijden ideaal als je tunnel in rijd en hij zich automatisch aanpast.
Veel getwijfeld ivm de prijs maar heb er tot nu toe geen spijt van.
Wel moesten me ogen even een paar dagen wennen aan de bril omdat deze zich aanpast aan het licht.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Ricardo,
Thank you for your feedback! We’re delighted to hear that your sunglasses are ideal for motorcycling and automatically adjust when entering tunnels. It’s completely normal for your eyes to take a few days to get used to the light-adapting feature, and we’re glad to hear that you’re happy with your purchase despite the initial hesitation. Your support means a lot to us!
– The Chamelo Team
SCAM COMPANY
SCAM COMPANY! DO NOT BUY OR WASTE YOUR $!I returned these glasses a year ago and received confirmation that Chamelo received the product and they also confirmed, over a year later and no refund just emails over and over stating they are escalating to another department! Scammers!
Even their reply is a lie, all order details they have, they just don't refund!
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi John,
We’re very sorry to hear about your experience and completely understand your frustration. Please accept our sincere apologies for the delays and confusion regarding your return.
Our upper management team is eager to follow up and help resolve your concern. However, we are currently unable to locate your order details. Please respond to Trustpilot’s request for more information so that we can find your order and reach out to you directly via email to assist with a resolution.
Thank you for giving us the opportunity to make this right.
– The Chamelo Team
UPDATE 3/9/2026:
Hi John B,
We previously reached out through Trustpilot requesting additional information so that we could locate your order and review the situation in detail. As we have not yet received a response, we have unfortunately been unable to validate your review or identify the order in question.
Until we receive the requested information, the review will remain unvalidated, as we are unable to confirm the details without being able to locate the order in our system.
Please respond to Trustpilot’s request for more information so we can properly investigate and follow up with you directly to address your concerns.
– The Chamelo Team
I have made a purchase and not received product.
I have previously made a purchase with the order number (34367) and I've yet to hear anything back in terms of shipping details or responses to my emails directly sent to customer service...these glasses are entirely too expensive to be dealing with mediocre customer service and shipping issues, I will be forced to report this purchase if it doesn't come very soon unfortunately.
8. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Anatole,
We’re very sorry to hear about the delays and lack of updates regarding your order. We completely understand how frustrating it must be to wait for a product, especially one of significant value, without clear communication. Please accept our sincere apologies for the inconvenience.
Our upper management team will be following up with you directly to review your order, provide shipping details, and work to resolve your concern as quickly as possible.
Thank you for bringing this to our attention — we truly appreciate the opportunity to make this right.
– The Chamelo Team
I placed an order on 6/2
I placed an order on 6/2, but I haven’t received any updates and I don’t have an order number. I’d like to cancel the order and request a full refund.
6. februar 2026
Besvarelse fra Chamelo
Hi Konstantinos,
Thank you for reaching out, and we’re very sorry for the frustration and uncertainty this has caused. We completely understand how concerning it is to not receive updates or an order number after placing an order, and we sincerely apologize for the inconvenience.
One of our upper management team members will be reaching out to you directly to review your order, address the issue, and help resolve your request as quickly as possible.
Thank you for bringing this to our attention — we appreciate your patience and the opportunity to make this right.
– The Chamelo Team
STAY AWAY
2nd review here.
I have been waiting since September 2025 for these guys to refund my purchase. Despite the odd placating email filled with lies and hot air, I've received nothing, they clearly have no intention of settling what they owe me and I'm now seeking legal advice.
I advise anyone considering purchasing from Chamelo to think twice. After 6 months of waiting, it's crystal clear they have no intention of refunding me.
STAY AWAY
I am owed over EU300
21. september 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Matthew,
We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this situation must be. Please accept our sincere apologies for the delay and the inconvenience this has caused.
Our upper management team will be following up with you directly to review your case, address the refund issue, and work to resolve your concern as quickly as possible.
Thank you for bringing this to our attention — we genuinely appreciate the opportunity to make this right.
– The Chamelo Team
My wife and daughter
My wife and daughter, love the Valentine gift. Very well wrapped. Amazing frames. The colors are so brilliant. And colorful. Love, the Classy look. Except for the delivery. It took us a couple of days to get our package. Especially on Valentine’s Day. We did not receive it, but we just understand because of the holiday. For next time, we’ll order a couple of weeks earlier. My Wife and daughter are very happy with the new frames. Our friends are getting jealous that definitely gonna order a pair for their wife’s and daughter. Thank you again.
7. februar 2026
Besvarelse fra Chamelo
Hi Carlos,
Thank you for sharing this wonderful review! We’re so happy to hear that your wife and daughter loved their Valentine’s Day gift and that the frames, colors, and packaging made such a great impression. We appreciate your understanding about the delivery delay during the holiday—it can get a bit busy! We’re thrilled that your friends are excited too, and we can’t wait to welcome them to the Chamelo family.
– The Chamelo Team
Super service
J'ai commandé une paire de lunettes infinity, je les ai reçu plutôt rapidement. J'ai immédiatement apprécié leur design, la qualité ressenti et surtout le changement de teinte des verres. Par contre elle avaient un problème d'autonomie, et le service client a été très a l'écoute et efficace !
2. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Guillaume,
Thank you so much for your feedback! We’re thrilled to hear that you enjoyed the design, the quality, and especially the tint-changing feature of your Infinity glasses. We’re sorry for the battery issue you experienced, but we’re glad our customer service team was attentive and able to assist you effectively. Your satisfaction is our top priority, and your comments motivate us to keep improving.
– The Chamelo Team
Besvarelse fra Chamelo
Hi 靖崴 洪,
We’re very sorry to hear that your order has been delayed and completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience.
One of our upper management team members will be reaching out to you directly to review your order and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention — we appreciate your patience.
– The Chamelo Team
These glasses are Fire
These glasses are Fire! From the packaging to my Face, they are HOT. My hubby got a pair as well and we absolutely love them. Best Valentine's Day Gift! @hellochamelo
14. februar 2026
Besvarelse fra Chamelo
Hi Jodi,
🔥 We LOVE this energy! Thank you for such an amazing review—hearing that everything from the packaging to the fit made you feel 🔥 is exactly what we hope for. Even better that you and your hubby are both rocking a pair together. We’re honored to be part of your Valentine’s Day and truly appreciate the love and the shoutout. Enjoy turning heads!
– The Chamelo Team
Fraudulent Behavior - Phone Number not working and no reply from emails
My wife ordered these glasses for me as a Christmas gift, and I received them on January 7. Unfortunately, the left speaker did not work right out of the box. We submitted a report through the company’s website, and they requested a video showing the defect. We promptly sent the video, but never received any response.
After waiting, I followed up requesting a refund and still heard nothing back. I also attempted to call the phone number listed on their website multiple times, but it was always unavailable and directed me to email or live chat. There is no live chat option available.
This has been extremely frustrating and disappointing. At this point, I’m left with no choice but to dispute the charge. I would strongly caution others before purchasing from this company.
UPDATE 3/19/2026:
Wife was reached out to and was sent a new working product shortly after posting my review.
Cool product.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Garick,
We’re very sorry to hear about the issues you’ve experienced with your order and the frustration this has caused. We completely understand how disappointing it must be to receive a defective product and then struggle to get support — this is certainly not the experience we want for our customers.
One of our upper management team members will be reaching out to you directly to review your case, address the issue with the defective glasses, and work with you on a resolution as quickly as possible.
Thank you for bringing this to our attention — we genuinely appreciate the opportunity to make this right.
– The Chamelo Team
UPDATE 3/20/2026:
Hi again Garick! We are happy to report that your issue has now been resolved. Upper management has reached out and assisted you with your concern. Sorry again for the inconvenience and thank you for giving us a second chance to make things right for you!
– The Chamelo Team
Great Customer Support
Had an issue with my order. Even though there was some hiccups my issues was resolved with excellent results
7. februar 2026
Besvarelse fra Chamelo
Hi Shonda,
We’re very sorry to hear that you haven’t received your order and completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience.
One of our upper management team members will be reaching out to you directly to review your order and help resolve your concern as quickly as possible.
Thank you for bringing this to our attention — we appreciate your patience.
– The Chamelo Team
I mistakenly bought 2 pairs and…
I mistakenly bought 2 pairs and panicked they reassured me they were going to take care of the situation . Thnaks
6. februar 2026
Besvarelse fra Chamelo
Hi Barbara,
Thank you for sharing your experience! We’re glad we could reassure you and help sort things out quickly—that’s exactly what we’re here for. Mistakes happen, and our goal is always to make sure you feel supported and taken care of. We really appreciate your trust in us.
– The Chamelo Team
They are in a big hurry about everything but shipping
I’ve never ordered from them before. They were trying to sell me extra stuff AND ask for a review before I’ve even
received the item. Ridiculous.
2. februar 2026
Besvarelse fra Chamelo
Hi Kris,
Thank you for taking the time to share your feedback. We’d like to clarify a few points, as it seems this review is focused on the product itself rather than the purchasing experience.
The review request you received was sent shortly after purchase because it’s specifically intended to gather feedback on the checkout and ordering process—not on the product, which we understand you hadn’t received yet.
Regarding shipping, your order was placed on a Sunday and shipped out on Wednesday. Our standard processing time before an order heads out the door is up to 48 business hours, so this falls within our normal fulfillment window.
As for the promotional emails you mentioned, these are sent to anyone who is subscribed to our marketing list, regardless of whether they’ve placed an order or not. That said, we understand how the timing may have caused confusion.
To ensure everything is properly addressed, a member of our upper management team will be reaching out to you directly via email to clarify and assist further.
We appreciate your feedback and the opportunity to clear this up.
– The Chamelo Team
Besvarelse fra Chamelo
Hi Jáder,
Thank you for your feedback! We’re glad to hear you’re enjoying the wide range of Visual Light Transmittance—it’s exactly what our lenses are designed to deliver, so you can stay comfortable as lighting conditions change. We appreciate you taking the time to share your experience.
– The Chamelo Team
My Veil sunglasses is awesome
My Veil sunglasses is awesome! It’s just the sunglasses I needed. When outside with glaring sun I keep it on dark and when it’s a bit hazy I switch to lighter shade. Because I am sensitive to lights since my cataract surgery, when the light bothers me even indoors, I wear my sunglasses but keep it on the lighter shade. I just love it. I recommend a must buy item.
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Susan,
Thank you so much for sharing this wonderful review! We’re thrilled to hear how much you love your Veil sunglasses and how the adjustable shades are helping you stay comfortable in different lighting—both outdoors and indoors. Knowing they’ve been especially helpful for your light sensitivity after cataract surgery truly means a lot to us. Your recommendation and kind words motivate our team to keep delivering products that make everyday life more comfortable.
– The Chamelo Team
The product was exactly as advertised
The product was exactly as advertised. It truly feels like tech magic, straight out of the future... would definitely recommend!
17. januar 2026
Uopfordret anmeldelse
VERY NICE!!
First time buying from this store super easy, great products, can't wait to see what other products come from this store.
1. februar 2026
will be buying another one for my other…
will be buying another one for my other half. great product. i am very happy wit these cool glasses
8. januar 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.