Közel egy hónapja várok a szemüvegre, “nincs készleten”. Közben kaptam ígéretet, hogy válasszak másikat, megtörtént de azóta sem küldik, sőt, kaptam különbözet kifizetésére számlát. Nem hogy kompenzác... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered my sunglasses on express delivery (3-4 days) and therefore paid extra about 40€. One week later they are not even shipped and customer service does not reply to any messages. Feels a bit lik... Se mere
I am trying to retun the product but the're not even responding to my emails properly and insisting to keep the product which i didn't like much. Its a worst customer service i ever seen till now. The... Se mere
I'm giving 5 stars on the customer support and trouble shooting team of Chamelo. I couldn't ask for better complaint resolve than what they provided. My son loves the glasses, but wasn't crazy about... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Chamelo, we believe that your glasses should be as flexible and adaptable as you are. With two breakthrough lens options, Eclipse™ Tint-Adjustable lenses and Prismatic™ Color-Changing lenses, Chamelo is redefining what eyewear can do—offering you the ultimate in comfort, style, and personal expression. Be different. See different.
Kontaktoplysninger
3,0
Middel
443 anmeldelser
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very nice sunglasses
Very nice sunglasses, perfect for the summer and festivals
2. april 2026
Uopfordret anmeldelse
Unacceptable Delays, Empty Promises, and Zero Transparency
My experience with Chamelo has been nothing short of unacceptable.
I placed an order in early January (3 Jan 2026), including prescription lenses — a premium product with a premium price. Since then, over 3 months have passed, and I still have NO glasses and NO real delivery date.
Every time I contacted support, I received the same copy‑paste responses:
“Your order is in the final stage,”
“It’s being prioritized,”
“We’ll ship soon,”
“Thank you for your patience.”
In reality, nothing changed. These were empty promises, repeated week after week, without a single concrete update. No verified production status. No confirmed shipping date. No transparency at all.
For a U.S.-based company, this level of service is shocking. There was zero proactive communication and zero accountability for the ongoing delays. Not once did they provide an accurate or specific timeline — just vague excuses and reassurances that ultimately meant nothing.
When a company repeatedly fails to meet its own deadlines and cannot even state when a paid order will ship, that’s not “custom production” — that’s poor planning and worse communication.
At this point, I have completely lost trust in this brand. If you consider ordering from Chamelo, especially prescription lenses, be prepared for:
Massive delays,
Generic, unhelpful support replies,
No real timeline,
And the constant feeling that you’re being strung along.
I cannot recommend this company based on my experience.
3. januar 2026
Uopfordret anmeldelse
Purchased the glasses a month ago the…
Purchased the glasses a month ago the color is fading??? And the side pin fell out so I can not wear them!!!
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Deidre,
We’re really sorry to hear about this—that’s definitely not the experience we want you to have with your glasses.
It sounds like something our support team could have helped resolve quickly. Have you had a chance to reach out to us directly? If not, we’d be more than happy to assist and make this right for you.
In the meantime, our upper management team will also be reaching out to you directly to provide further assistance and get this sorted as soon as possible.
– The Chamelo Team
Complain (updated)
I placed my order at mid Feb and my glasses haven’t arrived yet,also my tracking number . I have sent a few emails and all I get was let me to wait until mid march. Passed the date they said that it will be shipped around mid march,and no reply from them from my last email . They even ignored my ig dm .What a disaster.
Update at 17/4 , although it’s another colourway but I got my glasses. They contacted fast and gave me plenty of options to choose . And after the item is shipped, I got my glasses just a day after.That is what we ask for .
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Ma,
We’re really sorry to hear about your experience—and we completely understand how frustrating this must be. Waiting this long, especially after being given a timeline that wasn’t met and not receiving a response, is not acceptable.
We sincerely apologize for the lack of communication and the delay. This is not the level of service we aim to provide.
To make sure this is properly addressed, our upper management team will be reaching out to you directly to assist further and get this resolved as quickly as possible.
Thank you for bringing this to our attention—we appreciate the opportunity to make things right.
– The Chamelo Team
I thought the glasses would not work
I thought the glasses would not work, I sent an email and quickly received a reply advising me to charge for to hours, open and close arms. They worked like magic. I love these glasses. So cool 😎 Going to buy a pair for hubby.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Aisa,
We love this—thank you for sharing!
Totally understand the initial doubt, so we’re really glad our team was able to guide you through it and get everything working like magic. That “aha” moment never gets old for us.
And hearing you love the glasses (and are already planning a pair for your hubby!) is the best kind of feedback. 😎
Thanks again for the support—we’ve got you anytime you need us.
– The Chamelo Team
I was surprised at the integrity of the…
I was surprised at the integrity of the company. All the displayed prices already include sales tax, the discounts for government workers are really nice, there was a mixup which they solved very well… I’m impressed
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Nikola,
Thank you so much for the thoughtful review—we really appreciate you taking the time to share this.
We believe in keeping things transparent and fair, so it’s great to hear that things like all-in pricing and our government worker discount stood out to you. And while mixups can happen from time to time, we’re glad we were able to step in and resolve things in a way that left you feeling taken care of.
Your trust means a lot to us—thanks again for the support!
– The Chamelo Team
Order is delayed and not getting any…
Order is delayed and not getting any response from customer service
9. marts 2026
Besvarelse fra Chamelo
Hi Maya,
We’re really sorry to hear about the delay and the lack of response—that’s definitely not the experience we want you to have.
This isn’t up to our usual standards, and we understand how frustrating it is to be left without updates. Please reach out to us again or share your order details here, and we’ll prioritize your case and get you a clear update as soon as possible.
Thanks for your patience—we’ll make this right.
– The Chamelo Team
Absolute worst experience and a Farce!!
One of the absolute worst experiences I have had. The company claims a 5-6 day delivery. It has been OVER A MONTH!! and they still have not dispatched my order. All of my emails are being met with a textbook response- "It's almost Ready", "It's ready to be dispatched". Utter rubbish and a company which is utterly incompetent and incapable of living upto all their marketing hype.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Dwara,
We’re really sorry to hear about your experience—and we completely understand your frustration. Waiting over a month with repeated updates that don’t lead to actual dispatch is not acceptable, and it’s not the level of service we aim to provide.
We sincerely apologize for the delay and for how this has been communicated to you. This clearly fell short.
To make sure this is properly handled, our upper management team will be reaching out to you directly to assist further and get this resolved as quickly as possible.
Thank you for bringing this to our attention—we appreciate the opportunity to make things right.
– The Chamelo Team
Good!!!!!!
8. marts 2026
Besvarelse fra Chamelo
Hi Chechen,
We’ll take that as a big win—thank you!!
Really appreciate the support, and we’re glad you’re enjoying your Chamelo glasses.
– The Chamelo Team
Very friendly and helpful team members
Very friendly and helpful team members. The glasses look fantastic. Excellent concept.
9. marts 2026
Besvarelse fra Chamelo
Hi Kazi,
Thank you so much for the kind words!
We’re really glad to hear our team made a great impression and that you’re loving how the glasses look. “Excellent concept” is exactly what we aim for, so that truly means a lot to us.
Appreciate you taking the time to share this, and we hope you keep enjoying your Chamelo glasses!
– The Chamelo Team
I like the fact that there are…speakers there!
I like the fact that there are speakers, since I hate sticking head phones in my ears!
The glasses also fit well with actually no adjustments of any kind!
As a user of CTRL changing glasses, I appreciate your color change!
7. marts 2026
Besvarelse fra Chamelo
Hi Abraham,
This is awesome to hear—thank you for sharing!
We love that you’re enjoying the built-in speakers. Not everyone’s a fan of having something in their ears all the time, so we designed them to keep things comfortable while still delivering great sound.
It’s also great to know the fit worked right out of the box—that’s exactly what we aim for. And coming from someone who’s used CTRL-changing glasses, your appreciation for the color-changing feature really means a lot to us.
Thanks again for the support, and we hope you keep enjoying your Chamelo glasses!
– The Chamelo Team
Complain
Since the payment on 6/2/2026, I still have not received the goods. Despite multiple contacts with customer service and even changing the product as instructed, the goods have not been delivered. Customer service claims there is a delivery delay but cannot provide an actual delivery time. It raises suspicions that the company deliberately collects money without delivering goods.
6. februar 2026
Besvarelse fra Chamelo
Hi Billy,
We're truly sorry for the experience you’ve had—it’s completely understandable why this situation would raise concerns, and we take that very seriously. What you’ve described isn’t the experience we aim to provide.
Our upper management has reached out to assist further with a resolution.
– The Chamelo Team
I encountered an issue applying…
I encountered an issue applying discount code to the ourchase I made recently. James from Chamelo's customer service department reached out to me to solve the issue and immediately offered to refund 15% of my purchase price. I am truky impressed by the speed of their response and solution to my purchasing issue.
Thank you very much.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi puppytraveller,
Thank you so much for your kind words—we really appreciate you taking the time to share your experience.
I’m glad we were able to quickly step in and sort out the discount code issue for you. We always aim to make things right as fast and smoothly as possible, so it means a lot to hear that it made a difference on your end.
If there’s ever anything else you need, don’t hesitate to reach out—we’ve got you.
– The Chamelo Team
I'm giving 5 stars on the customer…
I'm giving 5 stars on the customer support and trouble shooting team of Chamelo. I couldn't ask for better complaint resolve than what they provided. My son loves the glasses, but wasn't crazy about the sound and they came late. They provide me with a discounted rate/refund to make things right and I greatly appreciated it. Kudos Chamelo! I have no doubts that if something happens to this pair he will order another pair.
25. december 2025
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Kristi,
Thank you so much for the kind words and for taking the time to share your experience. We’re really happy to hear that our customer support and troubleshooting team was able to help resolve the issue and make things right for you.
It’s great to know that your son is enjoying the glasses, and we truly appreciate your understanding regarding the sound preference and the shipping delay. Our goal is always to support our customers and find fair solutions when things don’t go according to plan.
Your feedback means a lot to our team, and we’re grateful for your trust in Chamelo. We’ll be here anytime you need us, and we’d be honored to help again in the future.
– The Chamelo Team
Been waiting over 3+ month for my…
Been waiting over 3+ month for my product, but yet not received. I’ve been contacting them multiple times with their staff telling me they’ll look into it and update me, but I never got a response. Horrible customer service.
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Danphi,
We sincerely apologize for the delay in shipping and understand how frustrating it must be to wait this long for your order. That’s certainly not the experience we want for our customers.
Our upper management team will be reaching out to you directly to review your order and assist further so we can work toward resolving this as quickly as possible.
Thank you for bringing this to our attention and giving us the opportunity to make things right.
– The Chamelo Team
Don’t know where my purchase is
UPDATE 11/03: I received the glasses a few days later. Suddenly the tracking number was updated. I updated the amount of stars from 1 to 3.
Customer Support should be on top of things at any moment, and not let the inquiry of the customer wait for a 4-5 days without hearing back - especially when the item should already arrive and there is no update.
---
Don’t know where my purchase is, it needed to arrive a few days ago. Contacting customer service didn’t help to find answers, and now I’m being ignored. Reading the rest of the reviews here gives me the feeling that I’ll never see the glasses…
26. februar 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Ronen,
We’re sorry to hear about the trouble you’re experiencing and understand how frustrating it can be when tracking information hasn’t updated.
We also want to clarify that we definitely do not ignore our customers. In fact, if you look through the reviews here, you’ll see that we’ve responded to every single one, which is why we’re a bit surprised to hear that you feel like you may never receive your glasses.
We’re more than happy to look into your order and help track it down. However, we weren’t able to locate it with the number you provided. The order number listed in your review, “345516” appears to be invalid, as our order numbers contain only 5 digits.
If you could please provide the correct order number or additional details, we’ll gladly pull up the order and assist you further.
– The Chamelo Team
Horrible experience
My experience with Chamelo has been extremely frustrating and unprofessional.
In July 2025, I placed an order for a pair of Chamelo glasses totaling $259 plus $12.85 shipping. After waiting more than a month without receiving anything, I contacted their customer support and requested to cancel the order.
Their team confirmed the cancellation.
Despite confirming the cancellation, they still shipped the product to me anyway weeks later without my authorization. This should never happen with a legitimate company.
Since the order had already been cancelled, I immediately contacted them and asked for a return label, because I should not have to pay to return something that was sent after a confirmed cancellation.
I requested a return label multiple times, but they never provided one. Instead, they instructed me to ship the package back using my own money and promised they would reimburse the shipping cost.
Because of their mistake, I had to waste my own time going to the post office and pay for return shipping out of pocket. I returned the package and provided the tracking number exactly as they requested.
After months of waiting, they finally responded offering a refund of $221, which is not even close to the correct amount.
The correct refund should include:
• $259 for the product
• $12.85 for the original shipping
• The return shipping cost I paid because of their mistake
Instead, they are attempting to refund less than what they owe, after forcing me to deal with a problem that they created in the first place.
This entire situation shows extremely poor customer service, lack of accountability, and very questionable business practices.
I cancelled the order properly.
They confirmed the cancellation.
They still shipped the product anyway.
They refused to provide a return label.
They made me pay for return shipping.
Now they are trying to refund less than the full amount.
This process has dragged on for months, with slow responses and no real resolution.
Buyers should be very cautious when dealing with this company. Based on my experience, their customer support is unreliable and their handling of customer issues is unacceptable.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Fixz Gaming,
We’re very sorry to hear about your experience and truly understand how frustrating and disappointing this situation must have been. Please accept our sincere apologies for the inconvenience, delays, and confusion you’ve described.
Our upper management team would like to review this matter in detail and work toward a proper resolution. However, at this time we’re unable to locate your order details based on the information available on Trustpilot. To allow us to investigate fully and reach out to you directly, please respond to Trustpilot’s request for additional information so we can identify your order and contact you via email.
Thank you for bringing this to our attention. We genuinely appreciate the opportunity to look into this further and work toward resolving your concern.
– The Chamelo Team
UPDATE 3/9/2026:
Hi FixzGaming,
We previously reached out through Trustpilot requesting additional information so that we could locate your order and review the situation in detail. As we have not yet received a response, we have unfortunately been unable to validate your review or identify the order in question.
Until we receive the requested information, the review will remain unvalidated, as we are unable to confirm the details without being able to locate the order in our system.
Please respond to Trustpilot’s request for more information so we can properly investigate and follow up with you directly to address your concerns.
– The Chamelo Team
What made my experience great was the…customer Service
What made my experience great was the awesome professionalism of Ms. Hannah. She was quick, to the point and resolved the situation expeditiously.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Susan,
Thank you so much for taking the time to share this feedback. We’re truly happy to hear that your experience was a great one and that Hannah was able to assist you with professionalism and efficiency.
We’ll be sure to pass along your kind words to her — recognition like this means a lot to our team and reinforces the level of service we strive to provide.
Thank you again for your support and for choosing Chamelo.
– The Chamelo Team
RESOLVED: Defective product then customer service ghosted me
RESOLVED!
This started out as a 1 star review, but it turns out there were just some naughty spam filters to blame. Chameleon made it right and replaced the glasses. I look forward to using them!!
13. februar 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Kevin,
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to deal with a defective product and delays in communication.
We want to clarify that our customer service team did respond to your inquiries on February 19 and February 21. After that, we began receiving multiple follow-up emails in a short period, which unfortunately caused your email to become blacklisted by our system and some messages were lost in spam. At no point was our team intentionally ignoring you.
Our upper management team will be reaching out to you directly to address any confusion, clarify the situation, and assist you further. We genuinely want to ensure your concerns are resolved.
– The Chamelo Team
The lack of proactive communication…
The lack of proactive communication regarding the status of my order does leave me anxious
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Chamelo
Hi Jermaine,
Thank you for taking the time to share your feedback. We’re sorry to hear about the difficulties you experienced on our website, and we’d really appreciate it if you could share more specifics — this helps us identify and fix issues faster.
We also hear you on wanting more detailed order and shipping updates. One of our upper management team members will be reaching out to gather additional feedback and to provide you with a clearer update on your order and tracking timeline.
Thanks again for your honest review and for recognizing our product selection. Your input genuinely helps us improve.
– The Chamelo Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.