The sales person @ Chadwick’s Kilkenny went out of his way to source a suitable door handle after I purchased the wrong one online. Returning the incorrect item was seamless and I received a message w... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered tonne bag of stones online .. very simple and straight forward .. got online discount which was a nice surprise .. couldn't believe how quickly the tonne bag was delivered within 2 days .. I a... Se mere
Virksomheden har svaret
Received an email to say that there was a 'small' problem with my order of one week ago. The item was not available and its appearance on the Chadwicks website was a mistake. Luckily TJ Mahony has it!... Se mere
Virksomheden har svaret
Absolutely brilliant company to deal with. The staff are amazing, so helpful, understanding and always willing to go the extra mile. Couldn’t fault them and would highly recommend! ⭐️⭐️⭐️⭐️⭐️
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Chadwicks is Ireland’s leading builders’ merchanting company, operating with 50 stores and over 1,300 colleagues across the country. Thanks to our unrivalled knowledge and expertise in the construction sector, we have been part of the fabric of everyday life in Ireland for over 200 years, providing building materials to homes, hotels, farms, transport networks and every other form of business throughout the country.
Kontaktoplysninger
Chadwicks Group, Ashfield, Dublin,, D22 W318, Dublin, Irland
- info@chadwicks.ie
- chadwicks.ie
4,2
God
369 anmeldelser
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Har besvaret 80 % af deres negative anmeldelser
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Sådan bruger denne virksomhed Trustpilot
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Ordered online and within 2 days it was…
Ordered online and within 2 days it was delivered staff were amazing .
15. juli 2026
Besvarelse fra Chadwicks
Hi Carol,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that your online order was delivered promptly and that you received excellent service from our team.
Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Besvarelse fra Chadwicks
Hi Joanne,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that you received excellent customer service from our team.
We greatly appreciate your positive feedback and look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
The wrong item
15. juli 2026
Besvarelse fra Chadwicks
Hi Angie,
Thank you for taking the time to leave a review.
We are very sorry to hear that you received the wrong item with your order. We understand how frustrating and inconvenient this can be.
We would like the opportunity to investigate this further and make things right. A member of our Customer Care team will be reaching out to you directly to discuss the issue and work towards a resolution.
Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this to our attention.
Kind Regards,
Chadwicks Customer Support
No issue at all overall great delivery…
No issue at all overall great delivery great driver very considerate and helpful. Yes five star. Ben
15. juli 2026
Besvarelse fra Chadwicks
Hi Ben,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that your delivery went smoothly and that our driver was considerate and helpful.
We’ll be pleased to pass your kind feedback on to the delivery team and look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Made the order easily online and paid…
Made the order easily online and paid safely with my card. Got a message next day re the delivery. The man arrived with it that day. He placed it easily onto my front lawn and he was polite and friendly. I am happy to recommend Chadwicks.
15. juli 2026
Besvarelse fra Chadwicks
Hi Noirin,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that you found our online ordering and payment process straightforward, that communication regarding your delivery was prompt, and that our driver provided a polite and helpful service.
We greatly appreciate your recommendation and look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Besvarelse fra Chadwicks
Hi Patricia,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that you received excellent service from our team.
Your positive feedback and continued support are greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Besvarelse fra Chadwicks
Hi Astrid,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that you received excellent service from our team.
Your positive feedback and continued support are greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Excellent service and fast delivery…
Excellent service and fast delivery very happy with ur service thanks very much will deal with ye again
15. juli 2026
Besvarelse fra Chadwicks
Hi Bridget,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that you were pleased with the service you received and that your order was delivered promptly.
We greatly appreciate your continued support and look forward to serving you again in the future.
Kind Regards,
Chadwicks Customer Support
Bought some timber decking on line
Bought some timber decking on line, all went very smoothly also got a good price as the wood was on special offer.Delivery was perfect.
15. juli 2026
Besvarelse fra Chadwicks
Hi Patrick,
Thank you for taking the time to leave us a five-star review.
We’re delighted that purchasing your timber decking online was a smooth experience and that you were pleased with both the promotional price and the delivery service.
Your positive feedback is greatly appreciated, and we look forward to assisting you with future projects.
Kind Regards,
Chadwicks Customer Support
Great advice and billing systems
Great advice at the counter when ordering. Excellent invoicing and payments system online.
15. juli 2026
Besvarelse fra Chadwicks
Hi Gary,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that you received helpful advice from our counter team and found our online invoicing and payment system efficient and straightforward.
Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Besvarelse fra Chadwicks
Hi Zbigniew,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that you received prompt and friendly service from our team.
Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Web site confusing re what is available…
Web site confusing re what is available for delivery and the fact that one store may take order even if one of objects ordered not available. Staff in store at store where I eventually did click & collect were very helpful
13. juli 2026
Besvarelse fra Chadwicks
Hi Mary,
Thank you for taking the time to share your feedback. We’re sorry that the availability and delivery information on our website was unclear and caused confusion when placing your order.
We’re pleased to hear that our in-store team was helpful and assisted you with your Click & Collect order.
Your comments regarding online stock availability have been passed to the relevant team for review.
We appreciate your feedback and hope to provide you with a smoother experience in the future.
Kind Regards,
Chadwicks Customer Support
Besvarelse fra Chadwicks
Hi Colin,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that your order was delivered promptly and that you received clear and helpful communication throughout the process.
Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Besvarelse fra Chadwicks
Hi Peter,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that you had such a positive experience with our team.
We’ll be pleased to pass your kind comments on to our staff, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Super helpful service
Super helpful service, quick to order the items we needed, fast delivery.
13. juli 2026
Besvarelse fra Chadwicks
Hi Anna,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that our team provided a helpful and efficient service, arranged the items you needed promptly, and ensured a fast delivery.
Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Don’t deliver ‘anywhere in Ireland’
Sadly the claim of delivery anywhere in Ireland in 3-4 days is untrue and they don’t deliver to west cork… only told us 5 days after
Refund was quick though
14. juli 2026
Besvarelse fra Chadwicks
Hi Al,
Thank you for taking the time to leave a review. We sincerely apologise for the disappointment and frustration caused by this experience.
While information regarding delivery restrictions to parts of West Cork, is available within our FAQs, we fully appreciate that you should have been informed much sooner that we were unable to fulfil your order. We are sorry for the delay in communication and understand the inconvenience this caused.
We're pleased that your refund was processed promptly, but we recognise that this does not make up for the frustration of waiting several days for an update.
Your feedback will be shared with the relevant branch to help improve our communication processes going forward.
Kind Regards,
Chadwicks Customer Support
Charged twice during refund
I bought a quadrant shower tray online for click and collect in Mervue, Galway. When I got home I found that it wasn't the type I ordered (drain on wrong side). I returned it to Chadwicks in Roscommon the next day. They said they couldn't process the return until the following week as it was an online order. I called to see what was happening 3 business days later and a girl answered the phone. She took my card details over the phone to process the refund but she charged me for a second time. She began swearing on the phone as she told me she had charged me twice and said the refund will take another few days. So I was out the price of 2 shower trays with nothing in hand. Very poor service.
7. juli 2026
Besvarelse fra Chadwicks
Hi Oran,
Thank you for taking the time to share your experience. We sincerely apologise for the issues you encountered with your order and refund.
We are very sorry to hear that you received the incorrect product and that the returns process and subsequent refund caused further inconvenience. We are particularly concerned by the comments regarding the phone conversation and the duplicate charge, as this falls below the standard of service we aim to provide.
We understand how frustrating it must have been to be without both the product and your funds while waiting for the refund to be processed. Please be assured that we take this feedback seriously and would like the opportunity to investigate the matter fully.
A member of our Customer Care team is going to reach out to you directly via e-mail, we will be happy to review what happened and ensure this is addressed appropriately.
Once again, please accept our sincere apologies for your experience, and thank you for bringing this matter to our attention.
Kind regards,
Customer Support Team
I purchased a lawnmower and it was…
I purchased a lawnmower and it was missing a part. It was bought online through click and collect. I could not get in contact with the store or manager via phone. I emailed chadwicks customer care and heard nothing back. Very poor follow up service. Im really not happy. I have gone and ordered the part online myself at an extra cost to me.
11. juli 2026
Besvarelse fra Chadwicks
Hi Richard,
Thank you for your feedback. We are very sorry to hear that your lawnmower was missing a part and that you were unable to get the support you needed when trying to resolve the issue.
This is not the level of service we strive to provide. We'd like the opportunity to investigate what happened and review both the missing part issue and the lack of follow-up.
A member of our Customer Care team is going to reach out to you directly to discuss this further.
Once again, please accept our sincere apologies, and thank you for bringing this to our attention.
Kind Regards,
Chadwick's Customer Care
Besvarelse fra Chadwicks
Hi Tom,
Thank you for taking the time to leave us a five-star review.
We’re delighted to hear that you were pleased with the value of your purchase and that your order was delivered on time.
Your positive feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Chadwicks Customer Support
Besvarelse fra Chadwicks
Hi Gheorghii,
Thank you for taking the time to leave us a five-star review.
We’re very pleased to hear that you were satisfied with the service provided by our team.
Your positive feedback and valued support are greatly appreciated, and we hope to welcome you back again in the future.
Kind Regards,
Chadwicks Customer Support
Dette er Trustpilot
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