CertaPro Painters Anmeldelser 

Isaac and his team did a fantastic job on our townhome. From start to finish, they were professional and courteous. Couldn’t find a speck of out-of-place paint (and I looked, haha)! Cindy went above and beyond to find a solution that met our scope needs and our budget! A sixth star is in order!

poor customer service never admitted to broken door knob would not recommend

The job was to start on Monday July 25th. At 11 am when no one was here I called in to find out that they were not coming as planned, instead they would be here on Tuesday. Apparently, something came up, I understand stuff happens, just inform us.

Our master bedroom isn't huge but has vaulted ceilings. The color we are covering is a very light shade like what we are using now, light blue to light green. They did not tape anything, did not protect the bedroom furniture which received paint splatter from rolling, did not remove the built-in vacuum plate, painting it on the edge. The cut in job was atrocious, paint on the ceiling around the room, paint on the trim (note baseboards are removed for flooring), insufficient paint in spots around the room due to not having enough paint on the brush or the roller.

When I pointed the issues out to the painter, he said they were told only 1 coat, yes 1 coat coverage. If done properly 1 coat is sufficient. He insisted it needed two coats even though most of what they had done was ok with one. When asking about the cutting in and the paint on the ceiling he said, "oh it was like that before, I have pictures". There were a few small spots the last CertaPro crew made last year (one of the hiccups) but not the entire room.

We painted my office ourselves with the same paint. The original color was a darker orange, and we used the same paint as the master. We had no problems at all with one coat coverage because we took our time and made sure the brushes and rollers always had paint on them (wet).

Kathleen contacted me and let me know the new crew would be here on Thursday morning 8:30 – 9 am. I showed the person what was needed with the basement paint and mater bedroom touch ups. He was surprised because he was told that he was only coming for touch ups. He was not prepared to cover furniture and was not aware the basement needed a full paint job. I was very surprised as both Dave and Kathleen knew what was going on.

He looked over everything in the master bedroom and made excuses as to why the coverage wasn’t good. One coat is not enough. I attempted to point out that 98% of the wall and cut in was good, he just insisted it needed two coats. He said we should just paint everything again. My response was “Whatever we just want it fixed”

I asked about how to fix the paint on the ceiling and as it is not currently painted they would have to paint the entire ceiling and then the walls again. I told him I would discuss it with Dave.
He came to my office and told me he would start upstairs because he needed permission to paint the basement. He then came back and said maybe we should just leave. I again reiterated we just want it fixed.

He was on the phone with someone and when he finished proceeded to pack up. I asked what was happening and he told me they were leaving. “You are angry and we do not need to put up with it so we are leaving” Let’s say I was shocked and now getting angry over this whole thing.

My mother-in-law was present through this and can attest to the fact I was calm and not angry at all. Until they were leaving with no work being done.

I tried to call Dave 4 times, he responded via text once saying he would call me right back. He never answered any calls or texts, never got back to me. I tried Kathleen 4 times, no answer, no return call.

Jen (the owner) called me back to talk about it and find out what happened. I went through the details and told her as I did the second painter that if things needed to be adjusted invoice wise I would talk to Dave. We are not opposed to paying a little extra, things happen. Jen said she would call me back right away. That was 9:30 am, it is now 1:45 pm.

I managed to find another company to finish the job before the flooring next week. I would never recommend CertaPro. They are extremely unprofessional.

Be careful, these folks send unsolicited spam mails to random users' websites, using the fake name Ross !
They have no respect for data protection laws.

I love the organization and more importantly the values the staff and owners represent every day. The home and property service space is ripe for tremendous growth and I am grateful for the opportunity to work with such a great company.

Work was rushed and as a result areas agreed upon were not completed unless we pointed it out.
I was provided a timeline that was not adhered to and poor excuses were offered as to why painters did not return the next day as promised.

Not enough care was taken to protect floor spaces (tiles & hard wood floor), and stair bannisters resulting in paint splatter. We then had to go through and clean areas to remove paint. Not professional work. Not impressed.

Three wall electrical switch plates were over tightened resulting in cracked plates. I pointed this out and they were replaced. But why would someone overtighten one wall plate and then overtighten a second one, then do it again a third time. Bewildering !. Overall Impression is inconsistent quality and missed areas such as baseboards door trims.

One more one star review! It’s more of a technology company than a painting company. Local franchise (Chicagoland) has destroyed the company. You WILL BE abandoned by them! Go to your local hardware stores bulletin board and grab the business card of a local painter!

Will use again. Easy and quick estimate, scheduled quickly, On time and friendly and efficient workers. Painting job was done well, no mess. quick clean up and everything put back in its place.

cannot paint properly an exterior door. They have tried a couple of times to repair, but still bubbles. And now they blaming me the door is old and needs to be replaced. They do not look for solutions but excuses. If you do not want stress and more expenses, avoid this painting contractor. they are unprofessional and incompetent. see their attached work as a proof. Now I have to do it myself at my own expense.

I cannot attest to the quality of the work - but based on my experience of my neighbor using them - I will definitely never do so. My neighbor was getting his cabinets painted, and they set up outside in the front yard with only a tarp on the ground. There was a slight breeze and we came outside to find them spraying paint and all of it was going all over our cars. So based on their lack of awareness - I’m not too confident in the quality of their work.

Do not use Certa pro painters in GA, I had them paint my home, smear my brick and repair trim and siding that was damaged in a few spots, I also had them replace/rebuild 3 out of my 8 columns on my front porch, the painting on the siding was good but the trim painting was bad, the painting of my front porch was terrible, they missed so many areas and the carpentry work on my columns was horrible, the guy doing the carpentry work even told me he was not a carpenter, the boards were to short, he reused 25 year old trim instead of replacing it like I paid for, the never replaced have of what the quoted me for, not sure what types of wood the used on the columns cause the paint bubbles up, they look worse than the originals, it took them over 2 weeks, when they came back to try and fix it they just scrapped it off and touch painted it and that stood out. I made a complaint and they sent a different crew out, (this is a year later) and they did the same thing, just scrapped off the old paint but at least they repainted the entire column so it matched, and repaired some of the rotted wood on the back of the home, but to this day that column still has bubbles paint all over it, my windows were poorly painted and painted shut, they didn't scrap the overspray off the glass, I could go on and on, don't let them paint your home, the estimator looks very professional with a company vehicle but the actual painters are just local meth heads that leave oil stains on the street in front of your home. and this was almost a 10k paint job.

This is for Certapro Nashville: Do not use this company. I have been waiting since November 2024 for the front of my house to be painted. This house has been painted previously. They also market themselves as painting commercial buildings. After much phoning/emailing with Ashleigh and Max Watson, sales person, to the point I reached out to the owner, Dylan, to request a refund. No contact from him but I was able to get a date for May 5, 2025, to get my house painted. I was traveling on this day but returned that night to no house painted. No contact on the day to say why. On reaching out yet again on May 6 requesting a refund, they had no idea the job had not been completed. The front office staff spoke to the owner (who has never spoken to me directly), they will process a refund but will be delays so I am told. At the time of writing this I am waiting for a refund. AVOID. AVOID. AVOID.

I'm a former employee of the certa pro in Bloomington, IL 61704. I was only on the job for approximately one month when I encountered a job where a child was known to have gotten lead poisoning. The company did not provide any safety equipment and they told me I wouldn't need it because I wouldn't be in the house long enough to contact poisoning. 10 days later I was in the hospital with severe lead poisoning and needed to be off of work for 2 months. Mike wheeler the production associate ommunicated with the JSS that he was not to say anything to me about what they provided as I was told months later. The day I received a settlement check from work comp Mike called me to fire me but said he would let me know the following day. When he called back he "laid me off". I messaged the owner (Mark) about unemployment and he will not even respond to me. I called the corporate office and they said to report to the BBB which I will be doing. The guys that do the painting are great but management does not care about anything but their bonus checks. Was told by Mike we were the reason he didn't get his end of the year $8,000 bonus when the only complaints we ever had were about management. Do your research before hiring someone with a reputation like this. You'll know if you ever have a disagreement with Mike because he will scream at anyone he feels doesn't further his agenda.

They were unprofessional. They didn't do prep work very well. No wood fillers or wall filers. They used pressure hoses but did not do much other than form a puddle of water in my living room. They painted over dirt and cracked hanging paint chips. No wood fillers or wall filers. They said they would come back to do touch ups but kept making excuses and never did. Workers crumbled up taping paper and just threw it on my property for me to clean up.

Had owner of local CertaPro come over. Was supposed to send me an estimate for jobs that needed to be done. NEVER RECEIVED.. I am in CT and dealt with Owner Marc Prive... Texted, emailed, and called. Even talked with staff from the office.. NO HELP AT ALL..! LOOKING FOR A NEW PAINTER.. Do not recommend this company at all..

They did a nice job of painting. Unfortunately they were sloppy. They got paint on my expensive window frames...paint on my window...paint on my floor!

We hired CertaPro painters to paint the whole entire inside of our house. Ben, brian and David were the three people we were involved with. From the moment they walked through the door we knew we hired the right people. They walked around the house and gave us a quote which was very reasonable. They were very professional very neat very clean. Great guys to get to know. When they started painting they made sure that every bit of furniture was covered made sure that when they were done everything was cleaned up and as they were painting they made sure that the paint job was to our liking. They went over everything making sure there was no mistakes. They were here for 8 days. I can't thank CertaPro and the guys we were involved with enough for a job well done. We are so pleased with the colors and paint job and I feel like we have a new home. Thank you again. From John Dob.......🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

We had a very unfortunate experience with Certa Pro of Jupiter, Fl.
Phil made promises that he couldn't keep. The job took over a month to complete when we were originally told it would take 'a couple days'.
The work was horrendous and paint was everywhere. On the floors, furniture (fabric mind you) stairs, windows, literally everywhere.
The workers were slow as a snail and the sloppiest painters I have ever encountered.
It's bad enough we had travel plans which we had to cancel and take the $ hit for, but the fact it cost us double than what we were originally led to believe - well - that's unacceptable.
Any positive reviews you see are local workers, the real reviews are on BBB. And they are SHOCKING.

I had some outside work done on the trim (siding) and the Art Frazier came and refinished our door. He did a great job. He was very detailed and made sure the job was finished to our satisfaction. We will be doing the inside of our house at some point and we certainly include CertPro in the bid process.

PROS: Good people who try hard to meet their own adopted standard.

CONS: Their painting contract stated that 1) they have adopted the American painting contractors trade organization (the PDCA) painting standards, and, 2) that they will do the job right the first time. According to this standard, a "'properly painted surface' is defined as uniform in appearance, color, texture, hiding and sheen. It is also free of foreign material, lumps, skins, runs, sags, holidays, misses, or insufficient coverage. It is also a surface free of drips, spatters, spills or overspray caused by the painting and decorating contractor’s workforce.” (PDCA P1) They did not come close to this standard the first time they performed the job. To their credit, they did come back a second time to attempt to remediate things. However, although they did improve the work, they still did not meet this standard in numerous ways. I believe they tried hard, but they just weren't skilled enough to actually paint that well. I paid for two coats, but I let them off the hook for the second coat since I didn't want to have any further damage to my home--a poor paint job can lower the value of a home.

I think it would be better if they did not give potential clients the expectation that they can provide such a high quality of work, and then there would not be any disappointment by customers. In my case, I needed the job to meet the PDCA standard, but I never received this after two attempts by them. If the standard described above is not actually necessary for you, then you could consider using them. They are good people to work with and will try hard.