CertaPro Painters Anmeldelser 

This company does not do a good job. The painters broke with the lift machine some building exterior side walker that were fix brand new like 4 month prior for the 40 years inspection. Also paint is starting to lift up. Poor quality or not properly painted. I DO NOT RECOMMEND THIS COMPANY.

Ruben and his crew were on time and were great to work with. Ruben worked with me to make sure all the house trim work was finished just how I had envisioned. CertraPro had 3 painters on our job so it went really fast.

We built a brand new nice home in a 55+ neighborhood in GoodyearAZ. We desired to paint the interior a color other than stark white. CertaPro put flyers in mailboxes, so we called for a quote. Chris Stilwell, Residential Sales Associate of CertaPro Painters of the West Valley, Phoenix area showed up. We told him exactly what was to be painted, and he gave us a quote. I expressed my concern about quality and cleanliness, asking specifically that they wash brushes outside and not in house. Chris assured me over and over that they were very careful and clean, using drop clothes, etc. We were not home when the job was to be done so as not to be overwhelmed by smell, so emailed specific instructions on where the crew could find entry key, etc. First day to start, crew said they couldn't find the key, so already a day delay, which messed up the plan to be gone while painting was to be done. Second day, they emailed they were done and sent invoice! We returned home to find they only painted 1/2 of required job. We were home now, so not ideal to finish job now. Called Chris and he said they'd come back to finish in a few days. Everything was filthy. Paint all over everything. Evidence they washed brushes in our bathtub! Crew (hired by CertaPro, but independent from CertaPro) didn't speak English and came back same day because they were already" in the neighborhood." Good for them, but not for us as moving van was moving our stuff that same day, too. They painted anyway without prior notice or permission for that day. Lots of chaos with movers moving our stuff and also painters painting.. Crew wore dirty big painters' boots with mud/dirt all over. Everything speckled w paint spray!! They touched everything with dirty, painted hands.. marks on floor, dirt on carpet, appliances, towel bars, etc. Hard to see in pic's but there. I just had finished cleaning up their first mess! The disrespected our beautiful, brand-new house. We were missing some door stops they had removed.. had to purchase new ones. There still is paint on wall switches and plug-ins.. can't remove it. Evident they just wanted to finish fast and go home. They tried to turn AC up, so paint fingerprints all over face of thermostat. WOULD NEVER HIRE CERTAPRO PAINTERS AGAIN! Very disappointed in salesman, too. Emailed him but no reply second time.

Awesome painter! Orlando’s and his team did a awesome job.

Well, all I can do is add my story to the mix. We're in Portland, OR. We hired CertaPro of Southwest Portland which no longer exists. In our case their bid came in $10K less than the other two (you heard right) and the owner I talked to was helpful and prompt, so how could we say no? They also did not leave any messes. However, it seems from what people say that they subcontract their work out and you have no control over whom you get. I was flabbergasted to realize they were doing no prep at all. There was just one guy, and all he did was pressure wash the house and slather caulk over it before a couple of others came over to paint. They relied on the good paint quality to minimize the fact that they had not actually removed any of the old paint. I would not recommend them.

Certapro did a great job in all aspects of the project. Greg gave us a detailed estimate with pictures, defined scope of work, project schedule and. A quick turnover to project management. Elizabeth came out and worked with us on colors and selection of sheens. Rafael and his crew were fantastic with carpentry work, special consideration for landscaping and every morning started the day with a 10 minute meeting
Job took 3 days and they did a fantastic job. Can’t tell you how many compliments we have had by neighbors and friends.
They left our home in beautiful condition and clean everything up. They are truly the best

I want to start by saying this review is for the Newport News franchise. Our experience started well; we had a reasonable estimate, and the services were delivered promptly. Our painting crew consisted of three people who could not speak English. The fourth's English was bad enough that I thought she said lighter when she asked to borrow our ladder. They did an adequate job and finished on time. However, they used our cleaning supplies and did a horrendous job. My wife and I spent two hours cleaning after they left. I also spent two hours touching up the spots they missed.

I highly suggest if you're in the Kingston, NY area to not use this franchise. Although the salesman who gave me an estimate was fantastic, the two man crew they contracted out to paint my 1700 square foot home was awful. I'm not usually a review writer but this company needs to screen their painters more thoroughly. This two man crew spent only 2-3 hours working on my house every few days over the course of 3 weeks. I had to call and complain eventually about the drawn out process with their supplies and equipment sprawled in my driveway for the entire time and a half painted house. They didn't scrape anything and the paint job was sprayed over my peeling garage door. I had to redo it myself, after paying $5000 for this job (exterior and garage door, not including window frames). There was a lot of messy paint sprays on my WINDOWS, my porch, ect when they were done. They absolutely did not approach this correctly- no tape or drop cloth/plastic, just their spray guns. Meanwhile, tons of cigarette butts on my property from them. A year later, the paint was peeling. And although they came to touch up, a few months later it was peeling again. They admitted to me that since they painted around a wet time in October, the paint isn't adhering correctly. But why didn't they explain that to me then and suggest a different time? Never again!

Please do not waste your money. Extremely expensive. Job poorly done. Had to have them return 10 times and still the job is not done well. They are not "pro" . I have photos and Text messages as proof.

I’m very happy and satisfied with the work.

I’ve never before written a review for any product or service. There’s either no time or inclination or I just didn’t know what to say; the job was okay, but….
From the moment we called CartePro to get a quote to the final touch-ups, the painting of the exterior of our home was done exactly as we agreed on. Dion from CertaPro explained the details, including the problem areas, and found agreeable solutions.
We highly recommend CertaPro for your painting needs.

I had a recent exterior painting job on my entire house. It went well. I'd use certapro for interior in the future.

I am, obviously, very disappointed that CertaPro Painters has chosen to withdraw your quote to perform painting and carpentry services at our house.

I am sure there is much more to this decision than "CertaPro Painters not being confident in meeting or exceeding our expectations" as you have stated below.

I will say, you are correct, you have not met our expectations.

I understand we have made updates to the multiple quotes we received. The reason for doing that was to provide complete clarity based upon the statement that appears in your quote which states:

"PLEASE CAREFULLY REVIEW ALL OF THE ITEMS, AREAS AND COMPONENTS THAT ARE INCLUDED AS WELL AS THOSE THAT ARE EXCLUDED
TO ENSURE THAT THERE IS NO MISUNDERSTANDINGS AS TO THE SCOPE OF THE PROJECT. ANY ITEMS, AREAS, AND COMPONENTS NOT
SPECIFICALLY INCLUDED ARE EXCLUDED"

We asked questions only to gain the required understanding to satisfy your statement above.

I am not satisfied with the explanation you provided as to why your company will not proceed with the work at the agreed upon price. If you were interested at all in appearing to be professional, you would have tried to work out any concerns you may have had with us.

The action you have taken is extremely unprofessional along with the lack of response to questions presented to your owner, Sean Collins.

One of the reasons we contacted your company originally was because of a very good experience we had in painting our house in Savannah, GA. It is clear that your organization and the one in Savannah do not operate under the same standards of professionalism.

Needless to say, you will not receive anything close to a good recommendation from us. It appears your franchise cannot handle a routine painting job for which you supplied a quote and would not keep your word to perform the services you proposed to do within the quote.

Made an appointment and we met. Came to the house and took photographs. About 45 mins of time.
Never heard back.

We hired CertaPro Painters to paint our front porch. There were a few miscommunications throughout the process. I was asked the same questions several times which was getting frustrating. The first person who came didn't paint underneath the railing so you could see where the new paint and old paint touched. It looked terrible. Another painter came and fixed it. A few months later, the paint on all the stairs is bubbling and peeling off. It's obvious that they didn't prep the surface correctly. After spending over $1200, I expect the job to last more than 6 months. Will never use again.

If there was zero stats I would hit it. Salesman never called us back after painters did not do ceiling or corners and after it was pointed out to the supervisor he asked for 500 cash to do ‘ touch ups’ horrible experience all around . Do not recommend

Not one aspect of the contract was met. Painters had no idea what was to be done and could not speak English. Came from 200 miles away and were obviously not employed by Certapro. 8 months later and still no effort to correct. Smoke and mirrors. CERTAPRO Spokane stay away.

They went above and beyond my expectations! The end cost was a little more but the results far exceeded my neighbors cheaper paint job. They were very thorough and took meticulous measure to do a professional job. I would definitely hire them again!

CertaPro uses high quality paint & had the best price, period. 3rd party painters were slobs. Paint spatter on most moldings, mirror, 2 doors, floors, my stove & 2 carpets. "We don't like using tape, we can bet closer to the moldings & edges. They painted all my walls in under 8 hrs, with 2 coats. Took 12 hrs to clean up their mess! Wish I read the reviews first. Their ads are LIES!

Extremely unprofessional, sloppy and incomplete job.
Its a joke that Ken the sales man had to come to our house "5 times to be on the same page".Yet he never was and gave us one excuse after another. He agreed on the issues and the sloppy work and incomplete job needing to be fixed and he sent two different individuals who refuse to do the work. I have them on video camera sitting in their cars for hours not doing the job we paid for and then them leaving after working for one hour. Customers be very aware of this company horrible business practices and if you call to speak to a supervisor they don't answer their phones and their message machine is full. I would never recommend this company. What a waste of time, energy and a whole lot of money.