Received an email saying I sent someone a gift card. I didn't. On the phone with my bank about this fraudulent transaction. I didn't click on any links in the email to be safe. Gift card went to Luc... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered a £30 PSN gift card took 3 hours to be emailed to me. In today's day and age that is an appalling time frame for a digital give card. Other online providers are much quicker with some codes I'... Se mere
Virksomheden har svaret
Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... Se mere
Virksomheden har svaret
Left a review and was asked to respond to email , did so and still not heard a word back. Disgusting customer service and basically stole £50 from me as gift card still not working????!!
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Kontaktoplysninger
Middle Street 129, 04101, Portland, USA
- cashstar.com
1,2
Dårlig
754 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Tout simplement une arnaque
Tout simplement une arnaque, je viens d’acheter pour 30 euros de cartes cadeaux, je paye et je suis débité pour au final ne rien recevoir ? Du grand n’importe quoi aucun e-mail rien, un message à était envoyé au service client et là aussi aucune nouvelle. Quel honte
23. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Bonjour,
Nous sommes désolés pour votre expérience. Afin de pouvoir vous aider rapidement, merci de vérifier l’e-mail envoyé par noreply.notifications@trustpilot.com. Nous avons besoin de quelques informations supplémentaires pour résoudre ce problème et vous assister au mieux. Merci pour votre patience.
Maurice V.
CashStar Team.
**MISE À JOUR DE CASHSTAR LE 24/12/2025**
Nous vous remercions sincèrement de nous avoir communiqué vos coordonnées. Notre équipe travaille activement sur votre dossier et vous recevrez une mise à jour prochainement. Nous apprécions vos commentaires et espérons résoudre ce problème à votre entière satisfaction afin de regagner votre confiance en nos services.
Maurice V.
Équipe CashStar
Horrible customer service
Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday which is almost 4 weeks now. Asked for refund on 2 cards that we suppose to be mailed. Instead they canceled all cards including ecards that were actually received but not used yet. What an awful way to do business.
22. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Dear Ilene,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the delays and the inconvenience caused with your recent order and refund request. We understand how frustrating this experience must have been, and we want to make things right. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to assist you further. We appreciate your patience and the opportunity to resolve this for you.
Warm regards,
Josh R.
CashStar Team.
Ho acquistato una gift card da 160 Euro…
Ho acquistato una gift card Playstation da 160 Euro per il regalo di natale. Mi è arrivata un email dicendo che è impossibile elaborare il mio ordine ma i 160 Euro sono stati sottratti dalla carta.
Vi ho gia inviato un email poco fa
Ho urgente bisogno che mi rimborsate i soldi. Grazie
Aggiornamento:
Ho contattato l'assistenza prima via email e poi ho deciso di velocizzare chiamando, solo che il servizio clienti è in inglese e il numero e' irlandese.
Mi hanno rinviato la gift card e funziona, quindi grazie.
Consiglio per chi ha avuto stessa situazione:
Inviate email direttamente a Cashstar perchè Playstation non è piu' responsabile dell'acquisto dopo il pagamento fatto tramite il gate Cashstar.
Scrivetegli un email allegando screenshot delle email ricevute e del pagamento dalla banca.
Dopodichè se potete chiamate il loro numero ma bisogna parlare in inglese e poter chiamare all'estero, io ho usato un app per chiamare all'estero Chiamando si velocizza ma è ridicolo da parte della Playstation che non ci sia un supporto italiano per risolvere questo problema per chi non parla l'inglese.
23. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Caro Manu,
Grazie per aver condiviso la tua esperienza con noi. Comprendiamo quanto possa essere frustrante vedere i fondi prelevati senza aver ricevuto la carta regalo, soprattutto durante le festività natalizie. Per poterti assistere tempestivamente, ti preghiamo di controllare la tua casella di posta elettronica per un messaggio da noreply.notifications@trustpilot.com, poiché abbiamo bisogno di confermare alcuni dettagli per risolvere il problema ed elaborare il rimborso. Apprezziamo la tua pazienza e non vediamo l'ora di poterti aiutare il prima possibile.
Cordiali saluti,
Josh R.
Team CashStar
Tout bonnement scandaleux
Assez scandaleux, j'ai acheté deux cartes PSN, de valeur 10 et 20 euro. Je suis automatiquement débité et on m'annonce que je ne recevrais pas les dites cartes.
C'est tout bonnement du vol, je suis choqué que Sony fasse appel à ce site défectueux, si ce n'est frauduleux.
20. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Merci d’avoir partagé votre expérience. Nous comprenons votre frustration et nous sommes désolés pour la situation rencontrée. Afin de pouvoir vous aider rapidement, veuillez vérifier votre boîte mail pour un message provenant de noreply.notifications@trustpilot.com, car nous avons besoin d’informations supplémentaires pour résoudre ce problème. Nous vous remercions pour votre patience et souhaitons trouver une solution satisfaisante.
Regards,
Maurice V.
CashStar Team.
Gift cards
Ordered gift cards for cinemark on 12/1 charged on 12/3 and still no gift cards. I selected physical cards for a 5 & 6 year old because they like to have them in their hands. Many phone calls to cinemark and CashStar. Was told yesterday I should get them by 12/23!!??!! We will see. Not sure there’s
any hope for a refund.
Got a reply wanting additional info. Not sure of anymore info to provide. It’s pretty simple….paid for but have not received gift cards.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello Karen,
Thank you for sharing your experience. We understand how important it is for your gift cards to arrive on time, and we’re sorry for the delay you’ve encountered. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional information to resolve this for you as quickly as possible. We appreciate your patience and look forward to making this right.
Regards,
Maurice V.
CashStar Team.
Buy your gift cards from anybody but these guys.
Bought a PlayStation digital card. It took about 3 hours of it being stuck in ‘processing’ for me to shop elsewhere and request to cancel. (Shortly after getting a ‘your order could not be completed and we can’t tell you why’) In the mean time I bought another card of the same from Best Buy and got it within a few minutes. This is an inferior service and I’m shocked PlayStation uses it as their go to provider.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello Stephen,
Thank you for sharing your feedback. We’re sorry to hear about the delay with your PlayStation digital card order. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to confirm some details to assist you further and resolve this as quickly as possible. Your experience matters to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
I purchased a Home Goods gift card for…
I purchased a Home Goods gift card for $50 on 9/19/25 that was to be mailed to the recipient. The card was never sent and I have been contacting these people for almost 3 months now asking for a refund. They have repeatedly assured me that the issue would be addressed but they don’t do anything so I have to start all over again. Don’t buy anything from these people because you will never get what you paid for and you can’t get a refund either.
19. september 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello Carol,
Thank you for sharing your feedback. We’re truly sorry for the inconvenience you’ve experienced with your Home Goods gift card order. We want to resolve this as quickly as possible and have sent you an email from noreply.notifications@trustpilot.com to securely gather the details we need to assist you further. Please check your inbox and respond at your earliest convenience so we can make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/20/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Won’t give me a refund
I accidentally ordered a snapchat 29.99 E-card card. Cash star is refusing to give me a refund. There is a link provided to redeem the gift card and I never pressed the link. I also emailed a photo showing proof that I never redeemed the e-gift card. It would be shown on their end if I did. My advice is to stay far away from this company. They will steal your money. There is a reason they have a 1.3/5 stars.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello Isabel,
Thank you for sharing your feedback. We understand your concern and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to review your case and provide the best possible resolution. Your experience matters to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
I have recently gone on maternity leave…
I have recently gone on maternity leave and was kindly gifted an BOOTS e-gift card from my US/UK colleagues for £250. I recently went to use the gift card for some nappies and formula, and the card doesn’t work due to validation issues. I have reached out to BOOTS who said it is with Cash Star. I have filled in an online form and still waiting for someone to come back to me. It is so disappointing that a thoughtful gift that would be useful around Christmas time whilst on maternity cannot be used
17. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello Asha,
Thank you for sharing your experience. We’re truly sorry for the inconvenience caused, especially during such an important time for you. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 12/23/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
Terrible service
16th of December 2025 - Terrible service. Order 2 gifts cards for PlayStation at €60 each for a Christmas present and was told I’d be provided a link. Instead I got charged, and received no indication that I even purchased them, only knowing I got charged by Cashstar via the charge of €120 under Sony gift card. Very disappointed and if I don’t receive what I paid for or a refund I will absolutely be doing a charge back despite the consequence of being blacklisted from psn.
17th of December 2025 - The reply they left is a lie and I have not received any email or a refund as of now.
16. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello Jade,
We’re sorry to hear about your experience. We understand how important it is to receive your gift cards promptly, especially during the holidays. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com and respond so we can gather the necessary details to resolve this issue quickly. Thank you for bringing this to our attention.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/18/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
$300 MXN GIFTCARD
Pague $300 pesos mexicanos por una tarjeta de regalo de Roblox y ni he recibido el código para canjearla en mi email.
Quiero proceder y saber si necesito pedir mi reembolso o si va a llegar mi código de giftcard a mi correo.
14. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Estimada Monica,
Gracias por compartir tu experiencia con nosotros. Lamentamos que no hayas recibido el código de tu tarjeta de regalo de Roblox después de realizar el pago, entendemos lo importante que es para ti recibirlo a tiempo. Para poder ayudarte de inmediato, por favor revisa tu correo electrónico, ya que te hemos enviado un mensaje desde noreply.notifications@trustpilot.com para recopilar la información necesaria y resolver este inconveniente. Agradecemos tu paciencia y queremos asegurarnos de que esto se solucione lo antes posible.
Saludos cordiales,
Josh R.
CashStar Team.
**ACTUALIZACIÓN DE CASHSTAR 17/12/2025:**
Hola Monica, muchas gracias por compartir tu información de contacto con nosotros. Nuestro equipo está trabajando activamente en tu caso y recibirás una actualización en breve. Agradecemos tus comentarios y esperamos resolver este caso a tu entera satisfacción para que recuperes tu confianza en nuestro servicio.
Saludos cordiales,
Josh R.
Equipo CashStar.
Faulty E-cards
After redeeming the giftcard itself on cashstars website, I used the credit to buy a £30 boots card. Cashstar then gave me a website link instead of a code number and didn’t give me a security code. The website link apparently doesn’t exist when I try to use it and boots customer service says it out of their hands. Such a Scam and waste of time
12. oktober 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Dear Amy,
Thank you for sharing your experience with us. We’re sorry to hear about the trouble you encountered when trying to use your Boots gift card. We understand how frustrating it must be when a link doesn’t work as expected. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to resolve this issue promptly. Your feedback is important to us, and we’re committed to making this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 12/17/2025:**
Hello Amy, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Scam company who use AI and never resolve anything
I've been talking to "Customer Support" for 3 days. I've sent 8 emails asking for a voucher to be re-allocated to a different email address. Every single time they claim the voucher has been updated, but it fails to work with an identical problem.
The emails are definitely AI generated, no human is involved with the process, I'm unable to request a refund and I'm unable to get a resolution to my problem.
My money is as good as stolen at this point and the company are the biggest scam going. I will be filing a small claims court challenge shortly.
Edit 14/12/2025 - we are up to 12 emails now, the same problem persists. Unable to redeem the gift card, customer support claiming they've solved the issue and being refused a refund. Small claims court action starting if not resolved in the next 3 days.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello Paul,
Thank you for sharing your feedback. We’re truly sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to resolve this issue promptly. Your satisfaction is important to us, and we appreciate your patience while we work to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/12/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Ho acquistato una gift card per 60€…
Ho acquistato una gift card per 60€ della playstation,non mi è stata consegnata e inoltre mi era stato detto che avrei ricevuto un rimborso,ma del rimborso non ne ho visto nemmeno l’ombra
voglio un rimborso a tutti i costi e spero che gli operatori cashstar risolveranno questo problema il più presto possibile visto che 60€ non sono 2 spicci,attendo risposte
9. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Grazie per aver condiviso la tua esperienza. Comprendiamo quanto questa situazione possa essere frustrante e vogliamo aiutarti a risolverla il prima possibile. Ti invitiamo a controllare la tua email per un messaggio da noreply.notifications@trustpilot.com, poiché abbiamo bisogno di alcune informazioni aggiuntive per poter procedere e offrirti assistenza. Il tuo feedback è importante per noi.
Maurice V.
CashStar Team.
**AGGIORNAMENTO DA CASHSTAR.COM 11/12/2025**
Grazie mille per aver condiviso con noi i tuoi dati di contatto. Il nostro team sta lavorando attivamente al tuo caso e dovresti ricevere aggiornamenti a breve. Apprezziamo i tuoi commenti e speriamo di risolvere questo caso in modo soddisfacente per te e ripristinare la tua fiducia nel nostro servizio.
Maurice V.
Team Cashstar
Didn't get a refund
I paid 20$ for my Roblox giftcard on 4 December
but i still not received the gift card through.It says unable to process your order.I dont get a refund until now.The refund process is too terrible.
9. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Dear Hazim,
Thank you for sharing your experience with us. We’re sorry to hear about the delay and the frustration this has caused. To assist you further, we need to verify some details about your order. Please check your email for a message from noreply.notifications@trustpilot.com, as it contains instructions for securely providing your information. Once we receive that, we’ll work quickly to resolve this for you.
Warm regards,
Josh R.
CashStar Team.
J’ai tenté de prendre une carte cadeau…
J’ai tenté de prendre une carte cadeau sur Hotels.com, ils sont capables de me débiter mais pas de me fournir la carte-cadeau en question ni le bonus. Je n’ai pas de reçu de transaction alors que la carte a bien été débitée.
C’est clairement du vol et du scam
8. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Chérie Mia,
Merci d’avoir partagé votre expérience avec nous. Nous sommes désolés d’apprendre que vous avez rencontré des difficultés avec votre commande et que vous n’avez pas reçu la carte-cadeau ni le bonus malgré le débit. Nous souhaitons résoudre ce problème rapidement. Veuillez vérifier vos e-mails pour un message provenant de noreply.notifications@trustpilot.com, car nous avons besoin de vos informations afin de vous aider davantage. Une fois que nous aurons vos détails, nous examinerons la transaction et trouverons une solution.
Josh R.
CashStar Team.
2x Kein Gutschein erhalten!!
An zwei unterschiedlichen Tagen gleiches Problem. Ich wollte einen 30€ Gutschein, es hat nicht geklappt...Umsatz ist dennoch vorgemerkt am 06.12... eine Mail mit hinweis Fehler in der Bestellung, aber kein Code.
Habe die Bestellung dann am 07.12. erneut geschlossen...jetzt kam nicht einmal eine Mail...Geldeinzug ist wieder vorgemerkt.
Keine Kontaktmöglichkeit! Ich erwarte die Stornierung beider Bestellungen bzw. Einzüge!
7. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns sehr leid zu hören, dass Sie bei Ihren Bestellungen auf Schwierigkeiten gestoßen sind und keine klare Rückmeldung erhalten haben. Wir möchten das Problem schnellstmöglich für Sie lösen. Bitte prüfen Sie Ihre E-Mails auf eine Nachricht von noreply.notifications@trustpilot.com, da wir Ihre Daten benötigen, um Ihnen weiterhelfen zu können. Sobald wir Ihre Informationen haben, kümmern wir uns um die Überprüfung der Bestellungen und der vorgemerkten Abbuchungen.
Josh R.
CashStar Team.
**UPDATE VON CASHSTAR 12.09.2025:**
Hallo, vielen Dank, dass Sie uns Ihre Kontaktdaten mitgeteilt haben. Unser Team bearbeitet Ihren Fall bereits und Sie erhalten in Kürze eine Rückmeldung. Wir freuen uns über Ihr Feedback und hoffen, Ihren Fall zu Ihrer Zufriedenheit lösen zu können, um Ihr Vertrauen in unseren Service wiederherzustellen.
Josh R.
CashStar Team.
Geschenkeguzschein gekauft und nichts…
Geschenkeguzschein gekauft und nichts bekommen. Service unter aller Sa.u. Lasst die Finger davon. Traurig das sich Sony von so einem Verein nicht trennt. Ohne Worte . . . .
UND WARUM!? Warum ändert das Cashstar nicht???! Wollt ihr echt so mies abschneiden? Also wenn man keine Ambitionen hat die Berwertungen mal zu verbesser, dann tschüss. . . . Ich werde es definitiv weitertragen. Seid euch da mal sicher. . .
5. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie Probleme mit Ihrem Geschenkgutschein hatten. Um Ihnen weiterhelfen zu können, benötigen wir einige zusätzliche Informationen. Bitte prüfen Sie Ihre E-Mails – Sie sollten eine Nachricht von noreply.notifications@trustpilot.com erhalten haben. Dort finden Sie Anweisungen, wie Sie uns die erforderlichen Details sicher übermitteln können. Wir möchten sicherstellen, dass Ihr Anliegen schnell gelöst wird.
Maurice V.
CashStar Team.
**UPDATE VON CASHSAR.COM, 12.09.2025**
Vielen Dank, dass Sie uns Ihre Kontaktdaten mitgeteilt haben. Unser Team bearbeitet Ihren Fall derzeit und Sie erhalten in Kürze eine Aktualisierung. Wir wissen Ihre Rückmeldung sehr zu schätzen und hoffen, diesen Fall zu Ihrer Zufriedenheit zu lösen, um Ihr Vertrauen in unseren Service wiederherzustellen.
Maurice V.
CashStar-Team
Gift cards not accessible, Cashstar completely unresponsive
Bought Odeon gift cards for my own use on Black Friday (26th Nov)
Card is not accessible via the link Cashstar sent me.
Repeatedly get this error message:
That challenge attempt failed. Please try again.
Have checked and double checked that I am inputting the correct email address - I am.
Have contacted Cashstar 3 times over 6 days via the customer support link on their website - no answer.
No phone number to contact them.
Odeon have said they will chase it up, but have not got back to me.
It's terrible service and I will never use them again.
I will keep going on at them until I can use these gift cards and use them asap so I no longer have to deal with this company.
Useless
3. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello Melissa,
Thank you for sharing your feedback. We’re truly sorry for the inconvenience you’ve experienced with accessing your Odeon gift cards and for the delay in our response. We take this matter seriously and want to resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional details to assist you further. Your patience is greatly appreciated, and we’re committed to making this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/05/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Impossible de traiter votre commande de Gift Card #CND6E25TC6
Je suis obligée de modifier mon message suite a votre réponse a mon avis ya une heure.vous affirmez m avoir repondu sur une adresse mail autre que celle ci laquelle?je vous informe que j ai deja envoyé toutes les informations nécessaires a ce stade votre gestion du dossier est inacceptable. Je vous demande donc une resolution immédiate par un remboursement avec preuve a l appui
Message du 2 Decembre :Bonjour,
Je viens d'effectuer une commande pour une carte cadeau à 100e que je n'ai pas reçu. J'ai reçu un mail me disant que ma commande n'a pas pu etre traitée et juste après, un mail confirmant ma commande.
J'espère être remboursée...
2. december 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Merci de nous avoir fait part de votre expérience. Nous sommes désolés des difficultés rencontrées concernant votre commande de carte cadeau et les courriels que vous avez reçus. Afin de vous aider au plus vite, veuillez consulter votre boîte de réception ; vous devriez y trouver un message de noreply.notifications@trustpilot.com. Nous avons besoin de quelques informations pour examiner votre commande et vous proposer une solution. Nous vous remercions de votre patience et restons à votre disposition.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 12/03/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.