Received an email saying I sent someone a gift card. I didn't. On the phone with my bank about this fraudulent transaction. I didn't click on any links in the email to be safe. Gift card went to Luc... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered a £30 PSN gift card took 3 hours to be emailed to me. In today's day and age that is an appalling time frame for a digital give card. Other online providers are much quicker with some codes I'... Se mere
Virksomheden har svaret
Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... Se mere
Virksomheden har svaret
Left a review and was asked to respond to email , did so and still not heard a word back. Disgusting customer service and basically stole £50 from me as gift card still not working????!!
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Kontaktoplysninger
Middle Street 129, 04101, Portland, USA
- cashstar.com
1,2
Dårlig
754 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ho acquistato una gift card da 50 euro…
Ho acquistato una gift card da 50 euro che non mi è mai stata consegnata. Richiedo rimborso immediato
AGGIORNAMENTO 26.04 ore 22.24
Ricevuta dopo 2h la gift card in seguito a varie segnalazioni. Passo da 1 stella a 3 stelle perché alla fine ho risolto ma il servizio va assolutamente migliorato per la tutela di chi acquista su un sito così importante come Play Station
26. april 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Fabio,
Abbiamo compreso la sua segnalazione e ci dispiace sapere che la gift card da 50 € acquistata non sia stata consegnata e che stia richiedendo un rimborso. Desideriamo aiutarla al più presto a verificare l’accaduto e trovare una soluzione. Per tutelare la sua privacy, le abbiamo inviato una richiesta di contatto tramite Trustpilot: la invitiamo a controllare l’email proveniente da noreply.notifications@trustpilot.com e a risponderci con i dettagli dell’ordine, così da poter approfondire il caso e assisterla ulteriormente.
Josh R.
CashStar Team.
Extremely poor delivery timeframe
Ordered a £30 PSN gift card took 3 hours to be emailed to me. In today's day and age that is an appalling time frame for a digital give card. Other online providers are much quicker with some codes I've ordered in the past being emailed within minutes of purchase. Why are Sony even using this company ??
16. april 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Hi Darren,
Thank you for sharing your experience. We understand how frustrating it can be to wait longer than expected for a digital gift card, especially when instant delivery is anticipated. While most orders are delivered within minutes, some purchases may require additional processing or security checks, which can result in delays like the one you described. We would appreciate the opportunity to review your order details and assist further. Please check your inbox for a message from noreply.notifications@trustpilot.com and reply directly to that email so we can gather the necessary information and help resolve this for you.
Regards,
Maurice V.
CashStar Team
Got charged twice for Sephora gift card…
Got charged twice for Sephora gift card purchase and never received the code! Horrible, buggy service!
15. april 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Dear Dmytro,
We’re sorry to hear about your experience and understand how frustrating it must be to see a double charge and not receive your Sephora gift card code. That’s certainly not the experience we want for our customers, and we appreciate you bringing this to our attention. We’d like to look into the charges and help resolve the delivery issue as quickly as possible, but we’ll need a few details from you to do so securely. Please check your inbox (and spam/junk folder) for a message from noreply.notifications@trustpilot.com and reply to it with your contact information so our team can follow up directly and assist further.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/19/2026:**
Hello Dmytro, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
The Pattern of Unjustified Order Cancellations at Cashstar
I am writing this review to expose a consistent and documented pattern of behavior by Cashstar that borders on fraudulent activity. After attempting to purchase a digital product, I received the same generic, automated response that thousands of other users have reported: an immediate cancellation of the order due to failed "security checks," citing no specific or valid reasoning.
While the company claims to "protect" customers, the reality is a predatory loop that results in direct financial prejudice. In many international jurisdictions, like mine, banking and digital service taxes are applied the moment a transaction is processed. When Cashstar unilaterally cancels a legitimate transaction without cause, these taxes are not refunded by the local banks.
I have attempted to resolve this through every available channel, multiple emails, support forms, and attempted telephone contact, all to no avail. Being told that "the system reviews multiple factors" while refusing to provide manual verification for a legitimate payment is a clear evasion of commercial responsibility.
Legal precedent suggests that Terms of Service cannot override basic consumer protection laws. A company cannot accept funds, trigger non-refundable financial obligations in the user's home country, and then hide behind a "black box" algorithm to deny the service purchased.
This issue is not isolated. Based on the extensive history of complaints on platforms like Reddit, DevForum and here on Trustpilot, it is evident that this has been a recurring pattern for over more than two years. I am currently in the process of organizing and seeking legal counsel to initiate a Class Action Lawsuit against Cashstar for these systemic practices.
I demand the immediate manual verification of my transaction and the delivery of the product I paid for in good faith. A refund is an inadequate remedy that does not cover the financial damage already caused. If you value your company's remaining reputation, I suggest you fulfill the order and address this "validation" flaw that is currently defrauding a vast community of global users.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello Beily,
We’re very sorry to hear about your experience and truly regret the frustration caused by the cancellation of your order, the lack of clear communication, and the difficulties you’ve encountered when trying to reach support. We understand your concerns regarding the security checks, the impact this has had on you financially, and how disappointing it is not to receive a resolution after multiple attempts to contact us. Please know that we take this feedback seriously and would like the opportunity to review your case in detail. To help us investigate further and assist you directly, please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to move this forward.
Warm regards,
Gaby S.
CashStar Team.
**UPDATE FROM CASHSTAR 04/14/2026:**
Hello Beily, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Left a review and was asked to respond…
Left a review and was asked to respond to email , did so and still not heard a word back. Disgusting customer service and basically stole £50 from me as gift card still not working????!!
9. april 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello Neil,
We’re very sorry to hear about your experience and understand how frustrating it must be to have already responded and still not received a follow-up, especially with your gift card not working as expected. This is certainly not the level of service we aim to provide. We’d like to help resolve this as quickly as possible—please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to investigate and assist you further.
Warm regards,
Gaby S.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Neil, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Fraudulent. They charged my card without a purchase.
Received an email saying I sent someone a gift card. I didn't. On the phone with my bank about this fraudulent transaction. I didn't click on any links in the email to be safe. Gift card went to Lucretia Verdis.
CashStar wanted my personal information to investigate. They can look into the purchaser's name. Email ends in gmail. Figure it out.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Dear Lauren,
We’re sorry to hear about this experience and understand how concerning it is to receive an email about a gift card you don’t recognize, especially while dealing with a potential fraudulent transaction with your bank. We appreciate you taking precautions and not clicking any links. To help us investigate and assist further, please check for an email from noreply.notifications@trustpilot.com and use it to share your contact details securely with us. Once we receive that information, we’ll be able to look into what happened and support you accordingly.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Lauren, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
DONT EVER BUY GIFT CARDS HERE GO TO AMAZON
Unable to refund two 10 dollar robux gift cards and little to no way to contact support, resent twice but the same thing happens , never knew until i read the reviews that this company is the absolute most unprofessional one to ever be officially partnered with roblox to be selling gift cards this way
7. april 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Dear Tabby,
We’re sorry to hear about the frustration you’ve experienced and appreciate you sharing your concerns. We understand how upsetting it can be to be unable to refund two $10 Robux gift cards, especially after attempting to resend them multiple times and encountering the same issue, and we also acknowledge your feedback regarding the difficulty in contacting our support team. That’s not the experience we aim to provide, particularly for customers purchasing gift cards associated with well‑known partners like Roblox, and we apologize for the inconvenience this has caused. We’d like the opportunity to review this further and assist, and to do so we’ll need to gather your order details—please check for an email from noreply.notifications@trustpilot.com and reply directly to it so we can connect your review with your transaction and follow up.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Tabby, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Prizeout uses them to distribute casino…
Prizeout uses them to distribute casino winnings. I have an issue with an E-Card they sent me. CashStar has a support form on their site that simply doesn't work. It just keeps saying to try again. There is no way to contact them.
5. april 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Dear Tom,
We’re sorry to hear about the frustration you experienced and appreciate you taking the time to share this feedback. We understand how concerning it can be when an e‑card related to casino winnings distributed via Prizeout isn’t working as expected, especially if our support form did not load properly and repeatedly asked you to try again. That’s certainly not the experience we want for our customers, and we apologize for the inconvenience. We’d like the opportunity to look into this and help resolve the issue, but we’ll need to gather your details first—please check for an email from noreply.notifications@trustpilot.com and reply directly to it so we can connect your review to your order and assist you further.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/12/2026:**
Hello Tom, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Refus de remboursement
J'ai acheté une carte cadeau sur ce site mais ai dû demander un remboursement 7 jours après. On me demande de confirmer ma demande, ce que je fais le jour même. Après cela, pas de nouvelle et pas de remboursement non plus.
Je demande des explications, on me demande de reconfirmer ma demande.
On me me fait miroiter deux fois un remboursement puis finalement non, on m'explique qu'il y a un délai de 14 jours à compter de l'achat pour demander un remboursement, et que j'ai dépassé ce délai.
Cela fait trois semaines que ça dure et j'ai beau expliquer par a + b que ma demande initiale respectait largement le délai de 14 jours, on me refuse tout remboursement.
En conclusion, service client lamentable qui vous noie de réponses contradictoires pour gagner du temps et éviter d'avoir à rendre de l'argent.
3. april 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Nous sommes désolés de votre frustration et prenons bien note de votre expérience concernant votre demande de remboursement, les délais évoqués et les informations contradictoires que vous mentionnez. Nous comprenons combien cette situation peut être décevante, en particulier lorsque vous estimez avoir respecté le délai prévu. Afin de pouvoir vérifier votre dossier et vous aider plus précisément, nous avons besoin de certaines informations personnelles qui ne peuvent pas être collectées publiquement. Nous vous invitons donc à consulter et répondre à l’email envoyé par noreply.notifications@trustpilot.com, ce qui nous permettra de poursuivre l’analyse de votre demande et de vous assister au mieux.
Maurice V.
Team CashStar
Ordered two gift cards for Roblox
Ordered two gift cards for Roblox. Both flagged for 'suspicious activity' even though I have ordered things from then before. The refunds are not instant and from what I see in the replies do not happen at all. Horrible company.
29. marts 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Dear Frog,
We’re sorry to hear about the frustration you experienced with your Roblox gift card orders being flagged for suspicious activity, especially since you’ve successfully ordered with us before, and we understand how concerning it is to feel unsure about the refund process. We truly appreciate you taking the time to share this feedback, and we want to make sure we look into your specific case so we can help resolve it. To move forward, we’ve sent you an email from noreply.notifications@trustpilot.com so we can securely gather the details needed to review the issue and assist you directly—please check your inbox (and spam/junk folder just in case), and we’ll continue supporting you from there.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/02/2026:**
Hello Frog, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Achat d’une carte cadeau de 50€ mail de…
Achat d’une carte cadeau de 50€ mail de confirmation après débit de la carte, et deuxième mail dans la foulée pour me dire qu’il ne peuvent pas traiter ma demande !! C’est quoi ce bordel… on ne sait ni pourquoi, ni ce qui doit être fait par la suite !
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Bonjour, nous sommes sincèrement désolés pour la confusion et la frustration que vous avez rencontrées. Nous comprenons que votre carte a été débitée, que vous avez reçu un e-mail de confirmation, puis un second message indiquant que la commande ne pouvait pas être traitée sans explication claire sur la suite. Afin que nous puissions vérifier la situation et vous aider au plus vite, merci de consulter l’e-mail envoyé par noreply.notifications@trustpilot.com et d’y répondre avec les informations demandées. Dès réception, notre équipe fera le nécessaire pour vous assister.
Maurice V.
Team CashStar.
**MISE À JOUR DE CASHSTAR.COM – 31/03/2026**
Nous sommes désolés de ne pas avoir réussi à vous contacter. Nous vous avons envoyé un e-mail depuis l'adresse noreply.notifications@trustpilot.com pour vous demander vos coordonnées afin de pouvoir vous apporter une assistance complémentaire ; toutefois, nous n'avons reçu aucune réponse de votre part. Si vous avez toujours besoin d'aide, veuillez nous appeler au 1-855-741-1209 ; notre équipe se fera un plaisir de vous assister.
Maurice V.
Team CashStar.
Incredibile che con tante segnalazioni…
Incredibile che con tante segnalazioni su il pessimo sistema di pagamento spesso andate storte per fare l'ordine... Comunque i soldi 💸 si lo prendono. Dovrebbe essere chiusa questa piattaforma. Non va bene truffare la gente.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Ciao Herson,
Ci dispiace sinceramente per la sua esperienza con il processo di pagamento. Comprendiamo quanto sia frustrante vedere un addebito apparente mentre l’ordine non va a buon fine e la preoccupazione che ne deriva. Vogliamo indagare immediatamente e aiutarla a risolvere: per tutelare la sua privacy su Trustpilot le abbiamo inviato una richiesta di informazioni dall’indirizzo noreply.notifications@trustpilot.com. La invitiamo a controllare posta in arrivo e spam e a rispondere a quel messaggio con eventuale numero d’ordine, indirizzo email utilizzato e data dell’operazione, così potremo verificare pagamenti non riusciti, rimborsi e lo stato dell’ordine. Il nostro obiettivo è garantire un servizio sicuro e trasparente e trovare una soluzione nel più breve tempo possibile.
Maurice V.
Team CashStar.
**AGGIORNAMENTO DA CASHSTAR.COM – 20/03/2026**
Grazie mille per aver condiviso con noi i tuoi dati di contatto. Il nostro team sta lavorando attivamente al tuo caso e dovresti ricevere un aggiornamento a breve. Apprezziamo i tuoi commenti e speriamo di risolvere la questione con tua piena soddisfazione, al fine di ristabilire la tua fiducia nel nostro servizio.
Maurice V.
Team CashStar
ho fatto un acquisto di una gift card…
ho fatto un acquisto di una gift card 60€ mi hanno preso i soldi e hanno detto che la gift card non è stata elaborata e che verrò rimborsato, ma del rimborso neanche la vista. #CNPZDUSPGB3 è il codice ordine.
16. marts 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Daniel, ci dispiace molto per l’esperienza negativa che ha descritto riguardo al Suo acquisto da 60€, soprattutto per il fatto che l’ordine non sia stato elaborato e che il rimborso non Le sia ancora arrivato. Vogliamo aiutarLa il prima possibile: La invitiamo a controllare l’e‑mail inviata da noreply.notifications@trustpilot.com, dove Le chiediamo alcune informazioni necessarie per verificare lo stato dell’ordine #CNPZDUSPGB3 e procedere con l’assistenza. Non appena avremo i Suoi dati, potremo approfondire e risolvere la situazione.
Josh R.
CashStar Team.
**AGGIORNAMENTO DA CASHSTAR DEL 18/03/2026:**
Ciao Daniel, grazie mille per aver condiviso i tuoi dati di contatto con noi. Il nostro team sta lavorando attivamente al tuo caso e riceverai presto un aggiornamento. Apprezziamo i tuoi commenti e speriamo di risolvere questo caso in modo soddisfacente per riconquistare la tua fiducia nel nostro servizio.
Cordiali saluti,
Josh R.
Team CashStar.
Stole my PlayStation gift card and shared my private info!
Stole my PlayStation gift card and shared my real name and location!
I bought a gift card but I didn’t know you couldn’t buy one for someone in a different country. I tried to get support to transfer the card to me instead then. Email support kept telling me the issue was fixed but I could never access the gift card. THEN they sent an email with my personal info (name, location, etc) to my friend! I never wanted that shared!!
I did a chat with cashstar/playstation, and they told me they needed the number, which I was never given since I didn’t redeem the gift card in the first place. They took 10 minutes for every reply and were rude, insinuating I didn’t understand. They never resolved my issue, and said I needed to talk to cashstar- which is who I was talking to!
Absolute SCAM of a company that will steal your money, give you the runaround, and will leak your personal info! I will NEVER buy a PlayStation gift card again!!
14. marts 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Hi there,
We are very sorry to hear about your experience and understand how frustrating and concerning this situation feels, especially regarding access to the gift card, the support interactions, and your concerns about personal information being shared. We take allegations of unauthorized charges, data privacy issues, and poor service very seriously and would like the opportunity to review what occurred and assist further. To continue, please check your email for a message from noreply.notifications@trustpilot.com and respond directly to it so we can securely gather the details needed to investigate and work toward a resolution.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 03/18/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-855-741-1209; our team will help you.
Maurice V.
CashStar Team.
I purchased an ecard for Sephora
I purchased an ecard for Sephora. It took my money and never processed the card. Their customer service number just claims to expedite the issue and nothing gets resolved. FRAUD
6. marts 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Dear Lisa,
We are very sorry to hear about the trouble you experienced with your Sephora eGift Card order and understand how frustrating it is when a purchase doesn’t process as expected. We appreciate you letting us know, and we want to review this urgently so we can resolve it for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we reached out to gather the information needed to look into your order and assist you further.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 03/12/2026:**
Hello Lisa, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
No gift card access and no response
Bought a gift card on black Friday deal, I have never been able to access it nor the bonus gift card. It is actual theft, you can't contact them, I have tried a few different ways since the end of Nov last year and had no response at all. How they are allowed to operate I don't know. Blatant thieves.
23. november 2025
Uopfordret anmeldelse
Besvarelse fra CashStar
Dear Rebecca,
We’re truly sorry to hear about the difficulties you’ve experienced accessing both your Black Friday gift card and the bonus card, and we understand how frustrating this has been after trying to reach us multiple times without success. Your feedback is important to us, and we appreciate you taking the time to share your concerns publicly. To assist you further and resolve this as quickly as possible, please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely gather the information needed to look into your order. We’re committed to helping get this sorted for you.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 03/08/2026:**
Hello Rebecca, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Let down
Claims they will send out gift cards im 24 hrs its been 5 days such a let down for my 10 year old sister
22. februar 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello,
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the delay—especially knowing this gift was meant for your 10‑year‑old sister. We understand how frustrating it is when something intended to bring joy ends up causing disappointment. We’d like to look into this right away and help get this resolved as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out through Trustpilot to securely collect the information we need to assist you further.
Warm regards,
Josh R.
CashStar Team.
Spent $15.00 on a roblox eGift Card…
Spent $15.00 on a roblox eGift Card only to take my money and not give me what I paid for? You really need to fix the validation process if it keeps "cancelling" orders yet not returning even a cent of what was paid. I just wanted some robux.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Hello there,
Thank you for sharing your experience, and I am very sorry to hear that your Roblox eGift Card order was canceled and that you did not receive what you paid for. This is certainly not the experience we want for our customers. In order for us to look into your purchase and assist you further, please check your email for a message from noreply.notifications@trustpilot.com where you will find our request for your details. Once we receive that information, we will be able to investigate and help resolve this as quickly as possible.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 02/14/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Carta regalo acquistata ma non ricevuta!
Ho acquistato una carta regalo da 80€, ho ricevuto una mail di conferma dell'ordine e subito dopo un'altra che riporta che non sono riusciti a elaborare l'ordine. I soldi sono stati però scalati dalla carta e richiedo un rimborso. Il numero dell'ordine è #CND6AP5A5Y.
12. februar 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Ci dispiace molto per l’inconveniente con il suo acquisto da 80€ e capiamo la frustrazione per l’addebito in presenza di un ordine non elaborato. Per verificare rapidamente il pagamento e procedere con l’assistenza e il rimborso se dovuto, la invitiamo a controllare e rispondere all’email inviata da noreply.notifications@trustpilot.com, così potremo raccogliere in modo sicuro i dati necessari e risolvere il caso al più presto.
Maurice V.
CashStar Team.
**AGGIORNAMENTO DA CASHSTAR 17/02/2026**
Ci dispiace non essere riusciti a contattarti. Ti abbiamo inviato un'e-mail da noreply.notifications@trustpilot.com chiedendoti i tuoi dati di contatto per poterti assistere ulteriormente, ma non abbiamo ricevuto risposta. Se hai ancora bisogno di assistenza, chiamaci al numero 1-855-741-1209; il nostro team ti aiuterà.
Maurice V.
Team CashStar
Did not refund scammed out of 100 euro
Terrible experience was charged and not offered a refund got scammed out of 100 euro please never use this platform. The 1.2 stars is more than it should be i think it should be 0!!!!
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra CashStar
Dear Thames,
Thank you for sharing your feedback with us, and we’re truly sorry to hear about your experience—this is never what we want for our customers. We understand how upsetting it must feel to be charged and not receive the resolution you expected, and we want to make sure we look into this further so we can assist you properly. To protect your information, we’ve reached out through the Trustpilot email system, so please check your inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com. Once we receive your details through that secure channel, we’ll be able to investigate and work toward a solution as quickly as possible.
Warm regards,
Josh R.
CashStar Team.
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