Captions Anmeldelser 226

Great customer service

Trying to get used to the app but once I had a problem the team was very quick and helpful, specially Sam. I totally recommend it

I was surprised at how quickly I was able to add captions both in English and Spanish. It also does a lot more than just subtitles.

App works great for me making minute long shorts on leadership principles for business managers.
It saves me a ridiculous amount of time in editing, captions, and b-roll. So helpful to have me produce high quality content at scale.

frustration is 1) my desktop browser Captions will not sync with my mobile captions. So I cannot record the video on my phone and then tweak with small edits on my computer. It has to be all on my mobile or all on my computer. 2) I had the MAX account. Used to show, but then a month later, under my account settings it said I just had the free version, but the support said I had MAX on their system. That confusion is unsettling.

All in all, good.

Overall, the product works really well way better than other alternatives in understanding voices quitting subtitles and translating in different languages. The assistance is really helpful. They often reply very quickly and they always try to find solutions.

I mainly use Captions to add Dutch subtitles to my reels, in my own language, and the results are almost always accurate. I only have to adjust a word here and there, but overall it saves me a lot of time. (app & desktop)

I also find it very useful for turning podcasts I’ve been part of, or longer content I want to reuse for videos or reels, into shorter snippets with the AI Shorts feature.

I don’t really use the other tools, so I can’t comment on those, but the features I mentioned above are ones I’m genuinely happy with.

Whenever I contact support, I usually get help within a few minutes. So far, their support has always helped me successfully, which I really appreciate.

Easy to use and a very helpful support team

Incompetence from Caption.ai support is incredible. Well done, Karl - truly the worst support experience I’ve had.

Download this app

This was horrible experience the app is buggy and support is not cooperating. NEVER EVER

Stay away. Perfect example of how not to run a product. After releasing a new version, "Mirage", they completely stopped supporting clients who had the previous plan. They moved the subscription to their new product, but while being charged the same you can create maybe 5% of what you were able to do before. Constant changes in policy, to the point where even their customer support didn't know if the subscriptions are shared or not. Glaring performance issues on the desktop version that "they are aware of" for months, but won't do anything to fix. Browser version has been unusable for months with random generation errors for no reason at all - you have to do everything through their mobile app. Let alone issues with calculating the amount of credits that will be used - a 300 word video was supposedly 6 minutes long and wanted to use 5x my monthly amount of credits. Typical sillicon valley venture capital burner, not a product for customers. If you're thinking of subscribing, please look for something else.

Great on mobile, but the most disappointing platform on web. Being on the market for so long, you would expect that for the money they charge they would have a properly running platform.

Sadly, because of the number of downsides the platform has on web, I cannot give them more than a 1 star.

• Videos lag on the web version.

• It’s very difficult to move text left or right because of the lag.

• If you try to use the platform across multiple devices (desktop, laptop, mobile), your projects do not appear on all of them. They only show on the device you were working from initially. If you want to move from mobile to desktop, good luck.

• Sometimes when you update text it does not save, and you have to make the same change twice.

• Occasionally the platform refuses to upload a file and throws an error, yet the exact same video file uploads without any problem on mobile.

These are just some of the major issues that pushed me to write this review.

It is great for mobile content creators but unfortunately if you are an editor who wants to move away from Premiere Pro for captions and use a faster and more accurate web platform without the hassle of uploading and downloading files on mobile, this platform does not seem to be it.

Until you get this in place, Captions, I am afraid this 1 star will live here.

La peor actualizacion que he visto en la vida
Horrible completamente

You pay and all of the sudden they change their mind and exclude the service you already paid for and ask you to pay for an additional plan to get the service you are actually supposed to to get based on your initial payment this is ridiculous customer service did not offer any helpful alternatives and they are taking way too long to get this over with i highly doubt not recommend paying especially not annually as you do not know they might change their mind and stop the service due to “ high demand” and they will literally tell you it is their right to do so

I’m honestly very disappointed with this service.

What Captions offers today can already be done in tools like CapCut – and for a significantly lower price. There’s nothing here that would justify the cost.

The credit system feels especially frustrating and misleading. You pay for a subscription, but then you’re still limited by credits, which run out quickly. It feels like you’re being charged twice for the same thing.

What really made this a bad experience for me was the refund policy. I decided to cancel after about 10 days, during which I used the service maybe 2 days in total. Despite that, I was refunded $26 less than what I paid.

That doesn’t feel fair at all.

Overall, this service is overpriced, unnecessarily complicated, and the refund handling left a very negative impression. I would not recommend it.

Terrible customer service, greedy company. I asked for a refund and was denied. They did a UI switch so I had a "Free" account status on my dashboard while they charged me for 5 months.

I only got 1 month back. Don't buy this.

C’est une application frauduleuse, qui ne respecte pas les standards de l’IA. Le contenu pour le montage des vidéos est nul. C’est très cher pour rien. ATTENTION ARNAQUE.

Sometimes it works smoothly and the captions look great, other times it slows down or acts buggy for no clear reason.

It’s fine for casual use or short clips, but for regular content work it can be unreliable

Mane game appp