Had an issue with a broken part on a kitchen tap. I contacted them to see if there was any chance of getting a replacement part. It was established what part was needed and was despatched speedily and... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I needed replacement filters for our cooker hood and despite ordering numerous ones online, they were all the wrong ones. I reached out to Caple directly who have been nothing short of amazing! It’s... Se mere
Virksomheden har svaret
Having just moved into our new home, we needed to replace one oven and to get advice about another. Both the sales team and the technical/spares departments were super helpful and offered a very quick... Se mere
Virksomheden har svaret
We needed a replacement panel for our oven which had to come from the manufacturer which caused a delay. Oliver was extremely helpful and kept us informed, replying quickly to our queries. When were l... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Caple
Skrevet af virksomheden
Caple is a UK-based, independent kitchen appliance, sink, tap and wine cabinet brand, established in 1997. We design and supply appliances, sinks and taps for modern kitchens, combining practical functionality, thoughtful design and reliable performance. We work with kitchen retailers, designers, developers and homeowners across the UK and internationally. Our products are available through our network of kitchen and appliance retailers, as well as directly through the Caple website.
At Caple, we focus on:
- Product quality – developing products with practical features, considered design and dependable performance.
- Choice – offering a broad range of appliances, sinks, taps and kitchen styles across different styles, sizes and specifications.
- Customer service – providing support before, during and after purchase through our customer service and sales teams.
- Expert knowledge – working closely with kitchen retailers, designers and industry professionals who understand the needs of modern kitchens.
- Innovation and design – continually developing our range to reflect changing kitchen trends, technologies and customer requirements.
We value customer feedback and use reviews to help us understand what we are doing well and where we can improve. Whether you are looking for a kitchen appliance, wine cabinet, sink, tap or kitchen accessory, our aim is to provide quality products, helpful service and support throughout your Caple experience.
Kontaktoplysninger
Fourth Way, BS11, Bristol, Storbritannien
- 01179381900
- sales@caple.co.uk
- caple.co.uk
Have you seen us on TV?
4,6
Fremragende
2 t anmeldelser
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Besvarelse fra Caple
Thank you for your review David! We're delighted your cooker charcoal filter was dispatched quickly. We really appreciate your feedback!
Emily is the star
Today it seemed that I have a problem with my antic brass waste.
I contacted Emily in Caple and she was so helpful.
I also got foc replacement to solve the problem.
I have to say that I had contact with Caple before and their customer service is prima sort . Thank you very much , really appreciated
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your wonderful review! We're delighted Emily was able to help resolve the issue with your waste and arrange a replacement for you. We'll be sure to pass on your kind words to Emily, Caple.
Customer service were great by…supporting changing a tap cartridge
Customer service were great by supporting me change a tap cartridge when I was missing some washers (which were rightly not included in my order because they were from a different part of the tap)
21. juli 2026
Besvarelse fra Caple
Thank you for your lovely feedback Paul! We're delighted our Customer Care team could help you identify the correct washers and get your tap cartridge sorted. We really appreciate you taking the time to share your experience!
Outstanding Customer Service
Customer Service was brilliant. The first thing was that I spoke to someone within 1 minute...no chatbot!
the second thing was that Emily was able address my issue immediately and guided me through the next steps. The third thing was that within an hour of me emailing a copy of my receipt Emily got back and confirmed the relevant spare part was on the way.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Hi Robert, thank you for the 5 star review! We're delighted Emily was able to help so quickly - It's great to hear you appreciated speaking directly with our team too. We'll be sure to pass on your kind words. Caple
Leaking unit - customer service
My new Waste Disposal Unit was leaking from the bottom which was a pain. I contacted customer services, and although it was outside warranty period (2 years, it just hadn’t been installed yet) they immediately offered a replacement unit. Great service and delivery is promised within 2 days.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your fantastic review Oliver! We're sorry to hear about the leak, but we're delighted our Customer Care team could help and arrange a replacement. We're pleased you were happy with the service and hope your replacement arrives safely and quickly!
Great customer service and response time
Aaron was very helpful in finding stock of a part that no other suppliers were able to locate and promptly got it secured and ordered for me.
Thanks again !
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your fantastic review Will! We're delighted Aaron was able to track down the part you needed and get it secured and ordered for you so promptly. We'll be sure to pass on your kind words to him. We really appreciate your feedback!
We had problems with our rusty dishwasher baskets
We had problems with our rusty dishwasher baskets and contacted Caple as we were still covered by our guarantee. We were in contact with Oliver Ellis who dealt with our issue promptly, efficiently and courtesy.
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your lovely review Ann! We're delighted Oliver Ellis was able to deal with your dishwasher basket issue so promptly and efficiently. We'll be sure to pass on your kind words to him. We really appreciate your feedback!
Besvarelse fra Caple
Thank you for your great review! We're delighted your order arrived the very next day. We really appreciate your feedback!
Thank-you
Emma was excellent organizing my two year guarantee for my new wine cooler fridge. Thank-you for your help.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your lovely review Sheila! We're delighted Emma was able to help arrange your 2 year guarantee and make the process nice and easy. Please let us know if there is anything else we can do to help. Caple
Caple Showroom Leeds
Our visit to the Caple showroom was incredibly impressive. The range of products on display and the overall design of the studio are beautiful. Lauren and Charlotte were wonderful hosts, keeping us supplied with tea and coffee while sharing their extensive knowledge of the Caple range with genuine enthusiasm.
There was absolutely no hard sell—just friendly, relaxed conversations and honest advice. The Caple products really stand out in the market, with thoughtful design details that clearly come from people who understand how kitchens are actually used. It's this attention to detail that makes the range so appealing.
We're already looking forward to our next visit, where Lauren has kindly offered to cook my Yorkshire pudding recipe—without oil—in the Sense Premium combination microwave and steam oven. I can't wait to see the results!
An awesome experience from start to finish. Thank you, Lauren and Charlotte!
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for such a fantastic review! We're delighted you enjoyed your visit to the showroom and found Lauren and Charlotte so welcoming and knowledgeable. We look forward to welcoming you back for the Yorkshire pudding challenge! Caple
I contacted caple support team and had…
I contacted caple support team and had a very fast response from Oliver. He went over our concerns and gave me an engineer's number for us to contact to come to our house at our convenience. Very happy so far with this service 👏
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your lovely review! We're delighted Oliver was able to respond so quickly and help you arrange an engineer at a time that suited you. We'll be sure to pass on your kind words. We really appreciate your feedback!
Excellent product and service
Excellent product and service and delivery quickly delivered
30. juli 2026
Besvarelse fra Caple
I'm glad you were happy with the service and delivery you received! Thank you so much for the review, Caple
I needed a little help with one of my…
I needed a little help with one of my appliances. I spoke to a lovely person called Chan Singh who was exceptionally helpful and understanding. They talked through what I needed to do and explained themselves very well. Thank you Chan 👍🏼
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Hi Lisa, thank you for your wonderful review! We're delighted to hear Chan was able to help and provide such friendly and knowledgeable support. We'll be sure to pass on your kind words. We really appreciate your feedback!
service from Caple was great
service from Caple was great, the delivery service was less impressive. you need to get better delivery.
25. juli 2026
Besvarelse fra Caple
Thank you for your feedback. We're pleased to hear you were happy with the service from Caple, although we're sorry the delivery experience didn't meet your expectations. We appreciate your comments and will share your feedback with the relevant team.
Willow could not have been more helpful…
Willow could not have been more helpful with my enquiry regarding an induction hob. Excellent customer service as always from Caple!
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thats great news, thanks for letting us know Gary! We'll be sure to pass on this great review to Willow. Caple
Hannah Cope
Above and beyond, excellent customer service. thank you !
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your lovely review, Carla! We're delighted to hear you received excellent customer service. Your kind words mean a lot to us, and we really appreciate your feedback!
I deal with Caple on a regular basis…
I deal with Caple on a regular basis and Willow and the team are amazing. They go above and beyond and are always helpful and accommodating. I would recommend them to anyone. 10/10 brilliant Customer Service.
Julie
4. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your wonderful review, Julie! We're delighted to hear Willow and the team continue to provide such helpful and accommodating service. We'll be sure to pass on your kind words. Thank you for your recommendation and continued support!
Brilliant customer service
Brilliant customer service, water filter was delivered very promptly.
28. juli 2026
Besvarelse fra Caple
Thank you for your great review! We're delighted to hear you were pleased with our customer service and the prompt delivery of your water filter. We really appreciate your feedback!
Besvarelse fra Caple
Hi Will, Thank you for your kind review! We're delighted to hear you received excellent service. We really appreciate your feedback!
Purchased a copper sink that has…
Purchased a copper sink that has started showing marks and copper coating coming off after just 3 months despite using a rubber protection matt and careful cleaning . Caple and distributor will not accept any responsibility as it’s just the way it is apparently? Do not purchase the copper products very expensive but low quality with no back up
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for sending your details over to us, this is being reviewed and we will be in touch shortly. Caple
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