Had an issue with a broken part on a kitchen tap. I contacted them to see if there was any chance of getting a replacement part. It was established what part was needed and was despatched speedily and... Se mere
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Se, hvad kunderne siger
I needed replacement filters for our cooker hood and despite ordering numerous ones online, they were all the wrong ones. I reached out to Caple directly who have been nothing short of amazing! It’s... Se mere
Virksomheden har svaret
Having just moved into our new home, we needed to replace one oven and to get advice about another. Both the sales team and the technical/spares departments were super helpful and offered a very quick... Se mere
Virksomheden har svaret
We needed a replacement panel for our oven which had to come from the manufacturer which caused a delay. Oliver was extremely helpful and kept us informed, replying quickly to our queries. When were l... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Caple
Skrevet af virksomheden
Caple is a UK-based, independent kitchen appliance, sink, tap and wine cabinet brand, established in 1997. We design and supply appliances, sinks and taps for modern kitchens, combining practical functionality, thoughtful design and reliable performance. We work with kitchen retailers, designers, developers and homeowners across the UK and internationally. Our products are available through our network of kitchen and appliance retailers, as well as directly through the Caple website.
At Caple, we focus on:
- Product quality – developing products with practical features, considered design and dependable performance.
- Choice – offering a broad range of appliances, sinks, taps and kitchen styles across different styles, sizes and specifications.
- Customer service – providing support before, during and after purchase through our customer service and sales teams.
- Expert knowledge – working closely with kitchen retailers, designers and industry professionals who understand the needs of modern kitchens.
- Innovation and design – continually developing our range to reflect changing kitchen trends, technologies and customer requirements.
We value customer feedback and use reviews to help us understand what we are doing well and where we can improve. Whether you are looking for a kitchen appliance, wine cabinet, sink, tap or kitchen accessory, our aim is to provide quality products, helpful service and support throughout your Caple experience.
Kontaktoplysninger
Fourth Way, BS11, Bristol, Storbritannien
- 01179381900
- sales@caple.co.uk
- caple.co.uk
Have you seen us on TV?
4,6
Fremragende
2 t anmeldelser
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Svarer typisk inden for 48 timer
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Painless and very quick transaction
Painless and very quick transaction. Quality service and products . Also, cheaper buying direct from Caple than other suppliers. . ( Charcoal filters for kitchen extraction unit)
25. august 2026
Besvarelse fra Caple
Hi Donald, thanks so much for the 5 star review. Please let us know if you need anything else! Caple
An easy company to deal with
An easy company to deal with, made contact regarding a broken oven which is just over 2 years old. No fuss made, explained problem and offered to cover as a gesture of goodwill with an appointment made straightaway all within an hour of making contact. Simple, effortless with spot on customer service. Thank you
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Hi Christine, we're so glad to hear you found our service team easy to deal with and helpful! We really appreciate the 5 star review. Caple
AVOID .Very poor fridge / freezers
AVOID .Very poor fridge / freezers that don’t last and shocking customer service .In April 2024 we purchased a new kitchen . All our appliances we chose were Neff as a reputable premium brand that we know however we were advised a fridge / freezer wasn’t available by them and they advised us to purchase a Caple one . Although we were hesitant as we have never heard of this brand and usually like to go for well known trusted ones we went with it .
We returned from holiday August 2026to find the fridge had frozen inside and some cans had exploded making a terrible mess and ruining all the contents resulting in us having to throw everything away . We contacted the company who informed it was now out of warranty so would have to pay for an engineer £179. The engineer attended and then we had to wait another 9 days for the parts . Engineer fitted new parts but still same issue and all contents frozen again and fridge unusable . Our previous fridges have lasted over 10 years and never had this problem with other brands.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Hi Steve, we're so sorry to hear you're having problems with your fridge, thats not what you want when you come back from holiday! I believe our customer service team have already been in contact and you are considering an exchange? Please let us know if you would like us to proceed as we'd love to get this sorted for you! Caple
Had a Caple in built oven for three…
Had a Caple in built oven for three years and we have got to change this oven as fan in oven jams tripping electricity. Glass door gets red hot and is dangerous. Told by by supplier ( Leeks ) that this make was top of the range make ?
30. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
I'm so sorry to hear you are having issues with your Caple oven. If you would like to call us on 0117 938 1900, a member of our Service Team team will be happy to help you get this resolved! Caple
5-star service from Emily
I recently purchased an ex-show home and discovered the built-in Caple wine cooler had a system issue from sitting idle. I contacted Caple Care and spoke with Emily, who was incredibly helpful. After providing my solicitor's completion email as proof of purchase, Caple fully honored the 2-year warranty. Instead of just repairing the older 2021 model, they arranged a completely free exchange for a brand-new, upgraded unit, including full delivery and installation. Exceptional customer care from a premium brand—highly recommended!
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
We're so glad to hear you've had a great experience with our Caple Care team! Please let us know if there is anything else we can help you with. Caple
Issue with my hot tap boiler
Issue with my hot tap boiler. Caple were ver responsive to provide an alternative fitting and send out an engineer to replace the item.
Great service!
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
So glad we were able to help Liam, we really appreciate the 5 star review.
Hannah - customer service star
Hannah. So helpful, patient and prompt with her customer service. Few minor hiccups with order and changing our minds due to ordering wrong items.
Bathroom units, bath, shower etc all of a high standard. Very happy with overall service .
Highly recommend .
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thanks for the 5 star review Jayne, we really appreciate it and will pass on your kind words to Hannah. Caple
I contacted Caple customer service to…enquire about a replacement freezer door
I contacted Caple customer service to enquire about a new compartment door for our new freezer. I spoke to Aaron and he was extremely helpful and within minutes he could tell me he was posting a replacement free of charge. Fantastic service and I wouldn`t have a problem in recommending this company. Also I have learnt to shut the compartment door before the freezer door.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Hi David, we're so glad to hear Aaron was able to assist you with a new compartment door for your freezer! Please let us know if there is anything else we can help you with. Caple
Olivia
Olivia was hugely helpful and helped me deal with my issue to great effect.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Hi Amy, we're so glad to hear Olivia was able to help you! Please let us know if there is anything else we can help you with. Caple
Really helpful
Really helpful, efficient and courteous service, from Hannah Cope, when helping me sort out my extended warranty. Thank you Hannah - you are a credit to your company.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your wonderful review! We're delighted Hannah could help with your extended warranty and provide such helpful and efficient service. We'll be sure to pass on your kind words to her!
Great Service from Olivia H
Great Service from Olivia H. She responded promptly to a query about a replacement sink drain so that i could identify and order the correct one,
26. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your lovely review! We're delighted Olivia could quickly help you identify the correct replacement sink drain. We'll be sure to pass on your kind feedback to her!
Helpful staff.
19. august 2026
Besvarelse fra Caple
Thanks for letting us know Richard, really appreciate it. Caple
Super experience with Caple customer…
Super experience with Caple customer support. Had a tail cable start leaking slightly after warranty expiry and they still replaced it for me - arriving next day. Fast response to my emails - wish all customer service was like this
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your fantastic review! We're delighted our Customer Service team could help with your tap and arrange a replacement, even after the warranty had expired. It's great to hear you were pleased with the speedy response and next-day delivery. We'll be sure to pass on your kind words to the team!
Purchase arrived damaged I managed to…
Purchase arrived damaged I managed to adjust fitting the appliance to hide the damage
18. august 2026
Besvarelse fra Caple
Hi Alex, thank you for getting in touch. We're really sorry to hear the item you ordered arrived damaged. This is not the standards we wish to uphold.
If you could please send some images of the damage to sales@caple.co.uk with your name and order number included, we will be able to look into this for you and offer some options to help resolve this.
I contacted the Service Team by email
I contacted the Service Team by email. Aaron O’Brien responded quickly and helpfully suggested how he could help with the problem concerning my dishwasher.
After a few more emails and photos with information to Aaron, I was offered two new dishwasher shelves to replace the two faulty ones.
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your lovely review! We're delighted Aaron was able to help identify the issue with your dishwasher shelves and arrange replacements for you. It's great to hear he was so quick and helpful throughout the process. We'll be sure to pass on your kind words to him!
Great customer service
Great customer service. Olivia dealt with my issue straightaway. Not only efficient but extremely polite & friendly as well!
25. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your wonderful review! We're delighted Olivia was able to resolve your issue so quickly and provide such friendly and efficient service. We'll be sure to pass on your kind words to her!
Wrong waste for a sink and a half
Wrong waste for a sink and a half. Supplied two overflow wastes.
18. august 2026
Besvarelse fra Caple
Hi David, thank you for getting in touch. We're sorry to hear the wrong waste was supplied to you.
In order to assist you with this please can you contact our Customer Care team on 0117 938 1900, with your order details so we can look into this further and see how we can help.
Always extremely helpful
Always extremely helpful, friendly and efficient.
Special mention Willow who constantly helps out whenever we have a query or an urgent order.
24. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your fantastic feedback! We're delighted to hear you find the team helpful and efficient. We'll be sure to pass your special mention on to Willow. We really appreciate your continued support!
Professional and responsive
Very quick response to my query and the appliance repair company they recommended were brilliant too.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your lovely review, Lynne! We're delighted we could respond quickly to your query and that you were also impressed with the repair company we recommended. We really appreciate your feedback!
Was quickly given advice on which part…
Was quickly given advice on which part was needed and how to get hold of it (by Olivia)
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Caple
Thank you for your review! We're delighted Olivia could quickly identify the part you needed and point you in the right direction. We really appreciate your feedback!
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