Caple Anmeldelser 

Found exactly the extractor I was hoping for but rang Caple to ask a few questions. Absolutely delighted to speak to someone who knew exactly what I needed to know in the most humorous and friendly fashion.
Very pleased and can't wait for my plumber to put the thing up on the wall.
Thank you very much!

Excellent quality kitchen and customer service especially Willow from the sales team 😊 highly recommend !
Extended warrenty - peace of mind

A very good asset to our kitchen slimline fit means space is not restricted dishes come out sparkling clean very efficient and easy to use

Perfect photo, description, order confirmation, packaging and delivery

Easy to use ordering online quick delivery with confirmation email

Firstly they send me the wrong parts, then when I returned the two shelves they sent me in error, they decided to only refund the one. Very bad customer service and a terrible company. Don’t order from them because if you need a return they ‘loose’ the part and pocket your money!

I’ve had a fantastic experience working with Caple/Maurice Lay Distributors, and in particular with Ian Garvin, our Business Development Manager.

Ian has been absolutely brilliant and has helped me out with numerous queries and problems. He’s always approachable, knowledgeable and willing to go the extra mile to get things sorted, which makes such a difference when you’re dealing with things day-to-day in the showroom.

The level of support Ian provides is genuinely excellent, and it’s great knowing there’s always someone reliable at the other end of the phone when you need help.

A real credit to the company and thoroughly deserving of five stars. Thank you, Ian!

Olivia was extremely helpful and provided excellent customer service throughout

I was pleased i could still buy a identical replacement microwave as the kitchen arrangement would be expensive to change.

Good price, great quality and fast delivery.

How refreshing to find a company that cares about customer service.From the moment I rang and spoke to a person who had great product knowledge quickly establishing the parts I needed and then to send them under warranty without a quibble. Definitely recommend Capel

Value for money and swift delivery for spares. Couldn't ask for more.

Very helpful Arron was on hand to help with the issue immediately would use again.

After regular use for just over 30 months, this dishwasher has unfortunately failed completely. We started noticing rust deposits on our stainless steel cookware and cutlery, and upon investigation, found two major design flaws:The coating on both internal racks failed and eroded in multiple places, exposing the bare metal underneath to rust.The silicone sealant inside the inner casing failed, causing the underlying metal joins of the machine itself to rust.Despite contacting Caple customer support, they were unable to provide an economic solution to repair or replace these parts. For an appliance to suffer this level of structural corrosion after only 2.5 years is unacceptable. Because it is no longer cost-effective to repair, we have been forced to replace it entirely with a dishwasher from a different manufacturer. I would highly recommend looking at alternative brands if you expect any longevity from your kitchen appliances.

I ordered the wrong cleaning product. I actually had no idea what I should have ordered. I emailed the company asking if I could return it. I immediately got a reply advising me what to. The young lady, Olivia, sent me several emails helping me with my issue. Very polite, friendly and knowledgeable. I couldn't have asked for a better service.

Inefficient and inexperienced repair engineers. Managed to damage our freezer whilst repairing it but gave a different story to his office. We switched 2 weeks for engineer to com, a further 2 weeks for parts to be ordered then a further 2 weeks to fit them then a further 2 weeks as they couldn’t be footed as he didn’t give us correct information. After 2 months without a freezer it couldn’t be repaired and we have to buy a new one. Needless to say it won’t be Caple - it only lasted just over 4 years from new.

Excellent product exactly what I needed to fix the Caple Avel tap. Great price for the kit - delivery a bit pricey but it arrived with 36 hours. An 'exploded' drawing of where the parts go on the spout would be helpful to some buyers.

Great price/delivery and packaged very securely.

Ordered spare parts for a kitchen tap and then had a lovely phone call from Hannah to arrange delivery for the next day. It reminded me of what customer service used to be like when companies really cared about you. Overall a great experience. Thank you to Hannah.