Caple Anmeldelser 

We had a problem with one of the baskets in our dishwasher. Contacted Caple and received a very prompt reply and satisfactory outcome. Apart from this minor problem the built-in dishwasher (D1632) has performed extremely well and I would highly recommend.
Our enquiry was dealt with efficiently and effectively by Gill.

I had excellent service from Caple this week, as the service team helped me find a replacement fan for my 5 year old wine fridge. A particular thank you to Olivia Wright for her help and persistence in finding the right part (now fitted and working perfectly) - this level of service makes a real difference.

We needed a replacement panel for our oven which had to come from the manufacturer which caused a delay. Oliver was extremely helpful and kept us informed, replying quickly to our queries. When were let down by the engineer contracted to fit the new panel Oliver quickly sourced another company who were able to attend on a day that we were able to be at home. Great customer service. Thank you

Hannah, is a very helpful / informative person, and made the whole replacement process an absolute breeze.
Thank You.

I have been ordering charcoal extractor hood filters directly from Caple for a while now. It was easy to order and pay for, had a phone call to tell me when they would be delivered and the goods arrived exactly when I was told. Great service

Product exactly as described. Delivered promptly and within two days of order. Customer Service team phoned before despatch to clarify address which was appreciated.

Customer service was good and item ordered came on time.
Would highly recommend..

I frequently use Caple, Hannah and Olivia in the sales office are extremly helpful and always polite! They are a real assest to the company!!

My query was dealt with by Willow in the sales team, she was extremely helpful and dealt with matter quickly and efficiently, thank you for all your assistance Willow it is greatly appreciated.

Easy ordering and swift delivery thanks

Massively displeased with customer service in relation to outcome regarding product malfunction.

Very easy to find what I wanted, arrived promptly and well packaged. Good communication.

The agent was so helpful, kind and patient, and certainly solved my problem. She was excellent and terribly sweet.

Useless coffee machine don’t waste your money and time with them go buy Bosch or something it’s more better. I’m wasted my time 1-2 hours to open this machine and after that.l closing it self. So ugly. The engineer doesn’t have brain to put on off button in screen you need to take out the machine and press button from on off from back the machine

Please don’t make more coffee machine guys if you doesn’t understand the people

Kayleigh at customer services is excellent. Prompt replies to my problem of a broken freezer flap ( my fault !)..after an incorrect part sent a new one has been ordered for me...Great service

Had a problem with my dryer. Couldn't fine the guarantee registration. Rang customer care. Spoke to Oliver who sorted it out straight away. No questions asked. Engineer arrived as arranged and fixed it very quickly. Can't praise the service and Oliver enough. No waiting for hours listening to music. answered right away. Would give it 6 stars

Very prompt and helpful Customer Service. Reliable product quality and delivery. Will purchase again. Thanks

Very disappointed with Caple wike fridge. Bought the dual temp unit. Not a cheap product. After 2 years the display stopped working properly. After 6 years the fridge just turned off. No power. Used repair company recommended by Caple. They tried their best. Ordered part from caple which didnt work and cant get the right part from caple. Fridge a write off and incurred repair costs on top. Will find a better german brand to replace. Never again Caple

I recently purchased a Caple Sense oven and a multi-purpose microwave steam oven on a great deal for my new kitchen. However, following installation, the multi-oven wouldn't operate and kept tripping the consumer unit.
​Oliver at Caple was extremely helpful and quickly arranged for local engineers to attend. They arrived a couple of days later and identified a fault in the steam component. Although the engineers initially planned to replace the part, Oliver contacted me shortly after to let me know that Caple would be issuing a full replacement appliance instead. The new unit arrived the following week and was installed by a second team of engineers.
​Unfortunately, during the installation
the fascia of the main oven directly below was accidentally damaged. To their credit, the engineers took full responsibility and reported it immediately. I also contacted Oliver at Caple, who took prompt action and within 48 hours, a new fascia panel was delivered and an appointment was scheduled for installation.
​While the initial unit fault and minor installation hiccup were disappointing, I was thoroughly impressed by Caple’s customer service throughout the process. Every issue was handled promptly and professionally. I can now look forward to using my new appliances, which look sleek and contemporary and offers a fantastic range of cooking options.
Oliver definitely scored 5 stars but due to the other aspects, I have scored an overall 4 stars.

Found exactly the extractor I was hoping for but rang Caple to ask a few questions. Absolutely delighted to speak to someone who knew exactly what I needed to know in the most humorous and friendly fashion.
Very pleased and can't wait for my plumber to put the thing up on the wall.
Thank you very much!