Candy UK Anmeldelser 

La mia esperienza con l asciugatrice Candy,modello Grando’ vita easy case,è stata molto grave.Dopo circa 5 anni di normale utilizzo,durante il ciclo di asciugatura,l elettrodomestico ha preso fuoco,provocando un incendio nella mia abitazione.Sono stati momenti di grande paura per me e la mia famiglia,fortunatamente siamo riusciti tempestivamente a spegnere il fuoco,evitando conseguenze peggiori ma abbiamo comunque subito danni materiali a seguito dell accaduto.ho avviato una pratica di risarcimento per danni subiti.Ritengo che un elettrodomestico debba garantire standard di sicurezza adeguati per tutta la vita utile.Al momento non posso consigliare questo prodotto

🙄 it's been rubbish since I purchased the candy rapido washing machine. Keep getting error messages and never connects to the WiFi

Washing machine broke within 6 weeks of purchase.
Customer service have been incompetent and unhelpful. They cannot get the part requested to fix it but have sent 2 engineers to our house who have both been unsure why they have been sent as the machine needs a new seal and they can’t get that. Candy have left us without washing machine for 5 weeks and agreed to send a replacement machine but instead just sent an engineer who couldn’t understand why he was there.

Broke after 6 months of use, after reading the other reviews I'm genuinely concerned I won't get what I paid for or help despite it being under warranty.

An engineer has had a look at it, told me he needs parts and will be in touch, to ring again in a couple of weeks if I haven't heard anything

Four avec plaque de commande déjà réparée deux fois en un an , très mauvaise qualité, impossible de l'utiliser avec le Smartphone, l'application reconnaissant le modèle mais disant qu'il n'existe pas. Aucune réponse utile de l'assistance technique. Une étoile c'est déjà trop.
Plus jamais Candy

The worst possible experience with Candy! First, the dryer is of poor quality, the motor broke after only a few months of use, and we don't use it much! The water tank is beyond reproach, it is hung on the door, it falls out, cracks and tears the door from the weight! I live in Ireland, we have been trying to reach them for SEVERAL MONTHS on all phones and emails, after a few months they replied to the email and said "they are sorry" and " send us the details", I sent the details and I get the answer that "they did not receive the email because their box is full, try again"?! I have tried who knows how many times.. So a classic scam, they sell a bad product and take ALL RESPONSIBILITY FOR REPAIRS OFF THEMSELVES! Shame, DO NOT BUY ANYTHING FROM CANDY PRODUCTS!

j'ai recu mon four acheté aujourd'"hui.
Connectable mais malheureusement non reconnu dans l'application de candy.
Bref j'ai remplacé mon vieux four bosch qui fonctionnait encore et je suis très décu de ce produit qu'on nous vend comme europeen mais en fait une belle camelote chinoise. En appelant le service client on m'a promis un retour par email dans la journée, il est 17h35 et je 'ai toujours rien.
Grr ces marques chinoise, je pense le retourner pour prendre un AEG made in germany au moins je paye plus cher mais je sais pourquoi. je me suis fais avoir une fois de plus par ces chinois.

If I could give 0 stars I would, i purchased a Candy washer/dryer in July 2023, the dryer part stopped drying the clothes after a year, I raised a complaint with Candy they took no responsibility and told me that because it was over the warranty period I would have to pay for an engineer, I refused this as the washer/dryer was not fit for purpose and hadnt lasted its lifetime expectancy. I have also had problems with it not spinning properly and it is also a very loud machine. I have now had one of the paddles that have snapped off, I would NOT recommended a Candy washer/dryer, terrible machines.

I bought tumble dryer and still under warranty and within year it has broken down five times and present time they’re saying it will be a two month wait to be repaired and this is ridiculous with big family with three kids with nowhere to dry my clothes in this British weather and they seem to not care or take care of their customers with this kind of issues

Bought a Candy washing machine. Firstly I had to turn back the water feed as it takes the water in short sharp pulses which rattled all the pipes in the house, was afraid it would damage my pipework. Secondly, the touch pad buttons rarely work, have to press them several times before they do anything. Then after 8 months the drum stopped turning. Chatbot on customer helpline very frustrating, got nowhere so called up where I purchased it who requested an Engineer visit and stated contact would be made within 24hours. 3 days still nothing so called again, eventually got an email asking what the fault was, replied. Another 2 days still no appointment so called repair company myself (Pacifica), they said the only day for repairs in my area was Monday (one of the 3 days I work) and no option to amend or choose. After nearly a week with no washing machine and not even as far as a convenient engineer appointment let alone fixing it, I called the vendor again and demanded a refund which was eventually agreed, machine being collected in 5 days. All in all a frustrating process. Going back to my trusted brand Beko. Shame as the spec and programs on the Candy were good just the quality and back up is not there.

Builder purchased a ovgf12x wasn't very pleased as it was candy. Since purchased everything has burnt. Builder sent in gas fitter to check. He found fan working and temperature ok. The oven burners are placed all along the bottom ( so directly beneath the shelves) so I'm now stuck with an oven that cannot be used. If there was a no star I would have used that. Not fit for purpose

Mon filtre s'est cassé. Jai racheté un filtre 30 euros sur leur site en ayant donné la bonne référence. Ils sont incapables de vendre le bon produit et quand je fais une réclamation ils ne répondent meme pas...

⭐️ Très mauvaise expérience avec la marque Candy et son service après-vente

J’ai acheté un four Candy le 10 janvier 2026 chez Brico Cash à Ambérieu-en-Bugey. Dès les premières utilisations, le four dégageait des odeurs toxiques, ce qui le rend dangereux et inutilisable.

Un technicien Candy est intervenu à mon domicile et a confirmé que le four était défectueux et non réparable. Malgré cela, le service après-vente refuse de suivre le rapport du technicien, se contredit et parle maintenant d’une éventuelle réparation… sans aucun délai.

À ce jour (27 janvier 2026), le four est toujours chez moi : ni repris, ni réparé, ni remplacé.
Le service après-vente est désagréable, peu professionnel, et les conseillers se renvoient la responsabilité entre Candy et le magasin. Lors d’un appel, une conseillère m’a même parlé de manière très irrespectueuse.

Je déconseille fortement la marque Candy, autant pour la qualité du produit que pour un service après-vente qui ne prend pas ses clients au sérieux.

I got my sister . (Who has a learning disability)A fridge freezer on 16th June 2025. After 4 months the water dispenser broke. I sent in numerous pictures. Emails. Phone calls. As to what the problem was. Eventually an engineer come out on 12th November 2025. In January 2026 the part arrived. THE WRONG PART. Once again more Phone calls/ Emails. More pictures sent in . Said new part will be here by 26th January. Part still not here. Also agreed to 30quid compensation. Still not had it. Really wish I checked reviews . Absolute shower of shit.

Bought a washing machine and tumble dryer less than two years ago. Tumble drier stopped working and they wanted a fortune to fix it. Surely it should last more than a year and bit? Got a largerepair company out he said he would never buy candy its a fire risk. Wish i bought beko to start with. Customer service at candy is shocking. Spoke to them about washing machine wifi ability turns out its turned off at their end. Will move to beko and not look back poorly made in my opinion

Ho dovuto attendere oltre 6 mesi per ottenere un rimborso per un forno mai utilizzato (casa vacanza).
L’assistenza ha fornito informazioni errate, sostenendo che fossero state sostituite più resistenze, cosa mai avvenuta.

Nonostante decine di email, solleciti e IBAN comunicato più volte, nessuna risposta chiara, nessun aggiornamento e rimborso arrivato solo dopo mesi di stress.
Nel frattempo, il forno non mi è nemmeno stato restituito per lungo tempo.

Una gestione vergognosa, lenta e poco trasparente.
Servizio clienti assolutamente da migliorare.

Worst Service Maintenance

We bought a unit here in Dubai from City Center, after 2 years the unit starts malfunctioning and when we request repair from Home Tech Services (their affiliated service center) they immediately said change motor and charged me 530 aed, it’s been more than a month now their team just keep on coming back to repair. (The unit is becoming worst everytime they open and repair)

FYI, it’s very difficult to call their team for repair, you need to get angry first.

With regard to your reply.
I’ve contacted you already via email where apparently a manager called Karen answered- she lied about the dates engineers came out and was pretty hideous in her response.
I tried the phone and didn’t get a person.
The first time I tried the phone you called back and then hung up on me.
I’ve emailed the ceo of hoover Europe and had no response.
I contacted you through your Facebook page to seek some customer service and after 5 days of messaging the team there told me that Karen had sent me an email and that would be the end of you communications with me.
So please no need to pretend that you are interested- you have had my details by phone, email, Facebook, and you haven’t wished to communicate with me.
So I’ll take your response as you trying to look like a company who’s interested in discussing problems when the truth is you aren’t interested. No one seems to have any authority to say anything.
I’ve been left without any compensation for my burned clothes. And yet you are sending out engineers to fix the wiring problem with my model of machine.
It’s criminal that you could have caused deaths to my family and then you refuse to communicate with me. And that’s why it’s titled Awful.

Awful!

Our 4 year old tumble drier caught fire Christmas Eve. I had turned the machine on and it never turned off - just kept going until our house was filled with smoke.
We called the fire brigade and evacuated the kids and grandkids. Then had to empty the burning clothes ourselves.
The customer service has been awful.
I rang on hold and entered my number for them to call back- then the chap hung up on me.
So I emailed.
Then on New Year’s Eve an engineer came out to inspect the machine with no appointment or warning. They had tried to phone that day but I was at work.
My partner was home and let them in.
The chap told him it’s the machines fault- we will replace it and cover the contents.

Then they planned a delivery and collection without still speaking to us. I asked on email can we not have money to buy a different brand as I’ve lost faith in the safety of theirs.
Still no phone call.
Then we had a lots of different appointments by email so we weren’t actually sure what was happening.

I also raised that consumer rights requires a replaced item to last 6 years and they were offering no warranty at all.

Then I got an email from Karen saying that we hadn’t maintained the machine right- but I empty the fluff filter before every use and flush out the bottom part regularly.
And the fault was that the electronics didn’t turn off the machine at the end of the programme.
So she said we have no right to compensation for the washing that caught fire.
And they would honour us a 12 month warranty.

I was so angry at this point I felt it better not to respond.
Then I reached out to Candy Facebook to see if I could actually speak to someone through that.

Of course on the post they wrote how they want to escalate it for me but behind the scenes in messenger I had to send 9 different responses over about a week for them to finalise with the gist of - that Karen’s email was their last email and that they aren’t willing to engage or speak to me.
Case closed.
I’ve just sent an email to their ceo- but now I see on here they have 1.4 stars that I’m highly unlikely to get a response there.
If I do I’ll update here.

Also I shared my fire story online and someone reached out to me that has the same model- she said they have sent an engineer out to her to fix a known wiring fault.

But hey it must be the fluff of course.

Dirty laundry aired in the hope it might save your life!

It’s been nearly 30 days and not one phone call!

Purchased a Candy washing machine in December; its been used less than 10 times since then; now its decided to stop mid-way through a wash on 'STBY' ; this has happened three times; useless customer services will send an engineer round IF I agree to pay £80 for a 'no fault found' ; spent most of the call trying to sell me an extended warranty !

Wish I'd checked here before buying - washing machine function fine but the build is terrible - the inner paddles snap off if you blink sideways at them , the first time I called out an engineer (its under warranty) and they wanted me to pay for them. They snapped off again so I replaced them ( it's £14 for a set of 3). I've since replaced them twice and they've just snapped off again! And no, I don't overload the machine I don't wash shoes, or mallets, or bricks. Sick to death of the machine and I've not had it a year yet.