Called today to arrange a call out as tumble dryer purchased in March isn't working. It turns but isn't drying. First off I had a nightmare dealing with an Ai assistant. But once connected to a human... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Once I got through to a human operator on the helpdesk, they assisted be brilliantly. Unfortunately in order to speak to them, I had to spend 10-15 minutes talking to an AI agent that was very slow, c... Se mere
Just bought a candy washer drier. Absolutely awful. Doesn't dry properly. Doesn't spin properly. Had an Engineer out, waste of time. Bought on 18th August. Going tomorrow to buy a proper washing mach... Se mere
Virksomheden har svaret
AI assistant took 10 mins to decide it couldn't help, finally got passed to a human being who was very helpful and got our problem sorted in about two mins. So five stars for him, minus several millio... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Candy has been making innovative, accessible home appliances since launching Italy's first washing machine in 1945, combining smart technology with Italian design to make everyday life easier. Today, the brand continues to evolve through connected appliances and user-friendly innovation, delivering stylish, high-quality products at an affordable price while staying true to its heritage.
Kontaktoplysninger
Storbritannien
- keyaccountescalations@hoovercandy.com
- candy-home.com
1,7
Dårlig
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Frustrating AI Call Screening
Once I got through to a human operator on the helpdesk, they assisted be brilliantly. Unfortunately in order to speak to them, I had to spend 10-15 minutes talking to an AI agent that was very slow, could not solve your issue and asked me to keep repeating myself. I didn't trust that it had noted down my details properly because it didn't spell out things like my address. Please get rid of this agent because it frustrates clients before they can talk to a real person.
25. september 2026
Uopfordret anmeldelse
The gentleman I spoke to was very…
The gentleman I spoke to was very helpful and friendly
25. september 2026
Uopfordret anmeldelse
Warranty call out
Called today to arrange a call out as tumble dryer purchased in March isn't working. It turns but isn't drying. First off I had a nightmare dealing with an Ai assistant. But once connected to a human everything went very well. The girl was pleasant and helpful and warranty visit arranged.
24. september 2026
Uopfordret anmeldelse
The Lady Advisor was so helpful and…
The Lady Advisor was so helpful and dealt with everything for me
24. september 2026
Uopfordret anmeldelse
Very bad service from candy
Very bad service from candy . All the washing machines faulty. They never repaired and very poor customer service
23. september 2026
Uopfordret anmeldelse
It was hard to get through to a human…
It was hard to get through to a human but once spoken to a human she was very fast in booking for my repair. Fast repair service couldn’t folt how fast they come out to repair.
23. september 2026
Uopfordret anmeldelse
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Would rate this a big fat 0 !!
Would rate this a big fat 0 !!! John was vile and spoke to me with such disrespect could resolve my issue this is the 4th time I have rang and been told would be resolved in 48 hours and still 11 days later it is not resolved!!!
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Kate
Thank you for taking the time to leave your feedback.
I am very sorry to hear about your experience and the frustration caused by having to contact us several times without your issue being resolved within the timeframe you were given. I also apologise that you felt you were spoken to disrespectfully during your recent contact with us.
This is certainly not the level of service we aim to provide, and we understand how disappointing it must have been to still be waiting for a resolution after 11 days.
We would like the opportunity to look into this further. If you could please email your full name, address and details of your review to social.media@hoovercandy.com, we will investigate this with the relevant team and assist you further.
We are sorry again for the frustration and inconvenience caused.
Kind regards
Jackie
The Candy Team
The gentleman I now spoke to was very…
The gentleman I now spoke to was very polite and helpful. Thank you!
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Amelia
Thank you for taking the time to leave your feedback.
We are pleased to hear that the gentleman you spoke with was polite and helpful. We really appreciate you taking the time to share your positive experience.
Thank you again for your kind comments and for choosing Hoover.
Kind regards
Jackie
The Candy Team
Took me quite a while to get through to…
Took me quite a while to get through to a service advisor as went through to Niamh (A.I)...got put through to a human , managed to book an appt for an engjneer to come out to have a look at my 4 month old Hoover washer. Happy with the service via my phone call today.
22. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Jane
Thank you for taking the time to leave your feedback.
We are pleased to hear that, despite the initial wait to speak with a service advisor, you were able to speak with a member of our team and arrange an engineer appointment for your Hoover washing machine.
We appreciate your patience and are glad you were happy with the service you received during your call today.
Thank you again for sharing your experience with us.
Kind regards
Jackie
The Candy Team
Service Centre
Once you are through to an agent, they are very polite, they organised an Engineer to visit to try and fix the issue with my tumble dryer. Can’t fault the service so far.
21. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Michael
Thank you for taking the time to leave your feedback.
We are pleased to hear that you found our advisor polite and helpful and that they were able to arrange an engineer appointment to investigate the issue with your tumble dryer.
We are glad to hear you have been happy with the service so far and hope the engineer visit provides a successful resolution.
Thank you again for sharing your experience with us.
Kind regards
Jackie
The Candy Team
AI assistant took 10 mins to decide it…
AI assistant took 10 mins to decide it couldn't help, finally got passed to a human being who was very helpful and got our problem sorted in about two mins. So five stars for him, minus several million for AI.
21. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Mr Clark
Thank you for taking the time to leave your feedback.
We are pleased to hear that once you were connected to a member of our team, they were able to assist you and resolve the issue quickly.
I am sorry to hear about your experience with our AI assistant and appreciate how frustrating it must have been to spend time going through the automated service before being connected to an advisor. We will share your feedback with the relevant team for review.
Thank you again for sharing your experience with us.
Kind regards
Jackie
The Candy Team
Just bought a candy washer drier
Just bought a candy washer drier. Absolutely awful. Doesn't dry properly. Doesn't spin properly. Had an Engineer out, waste of time. Bought on 18th August. Going tomorrow to buy a proper washing machine and tumbler drier. Wasted about £700 but cannot cope with this. Don't buy a Candy. Heartbreaking.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Margaret
Thank you for taking the time to leave your feedback.
I am very sorry to hear that you have experienced issues with your Candy washer dryer and that the engineer visit did not resolve your concerns. I appreciate how frustrating and upsetting this must be, particularly given that you only purchased the appliance recently.
We would like to look into this further and understand what has happened with the appliance and the engineer visit. If you could please email your full name, address and details of your review to social.media@hoovercandy.com, we will be able to locate your account and investigate this for you.
I am sorry again for the frustration and inconvenience this has caused.
Kind regards
Jackie
The Candy Team
Awful
Awful. You ring 08083 042 779 to be greeted by AI, who takes a few mins to gain details from you. Then it goes “ops there’s been a problem, let me put you through to an assistant”, followed by “ops please call back later”. Two hours later and two days lost , plus 40 mins on hold Que, and going around in loops . Finally I get to talk to a lady, who takes SAME details I’ve just given 6 times to the AI to then be told I need to be transferred. Finally Joanne asks SAME questions all over again, heavily tries to scare you with customer fault repair costs and trying to sell £8 month warranty extra . To finally book an appointment to 6 days later. It’s taken me 5 days to get YOU to answer the phone . And I registered the warranty online which is as rubbish as it doesn’t provide a policy number for you to use online booking for repairs. Awful customer service
For reference, Neff repair reported Friday, came on Tuesday oven fixed .
Hoover you failed. Your AI is awful and is like a barrier to talk to someone. It’s not effective at all!!!!! Neither is making me talk to 3 departments or giving customer a chance to hold for operator
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Tracy
Thank you for taking the time to leave your detailed feedback.
I am very sorry to hear about the difficulties you experienced when trying to contact us and arrange an engineer appointment. I appreciate how frustrating it must have been to repeat your information several times, experience difficulties being transferred to an advisor and spend such a long time trying to get through to the relevant team.
I am also sorry that you found the automated service and repair booking process difficult to use. We understand how important it is for customers to be able to access support quickly when they have an issue with their appliance, and we appreciate your feedback regarding the telephone system and the information provided during the call.
We would like to look into your experience further and ensure your feedback is passed to the relevant teams. If you could please email your full name, address and details of your review to social.media@hoovercandy.com, we will be able to locate your account and investigate this for you.
I am sorry again for the frustration, inconvenience and time you have spent trying to arrange assistance.
Kind regards
Jackie
The Candy Team
Rubbish service not helpful at all
Firstly you get AI which is pointless and only adds to your anxiety when you need to speak with human
I was told to call by engineer to explain about needing replacement built in oven after 3pm called spoke with Robert who at the end of me explaining said they do not have a report as yet snd I would be emailed about what they are going to do
Tried to ask to speak to customer service as he only deals with appointments he said no as until they have report they cannot do anything so I feel totally frustrated I have appliance that does not work he did offer to book me another appointment I asked what for he said new parts do again asked why would I need new parts for brand new cooker that should have been checked before leaving factory where it’s made in end I said thank you put phone down
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Gloria
Thank you for taking the time to share your feedback.
I am sorry to hear about the frustration you experienced when trying to speak with our customer service team. I appreciate how disappointing and stressful it must have been to have a brand-new built-in oven that is not working and to feel that you were unable to get the information or support you needed.
I am also sorry that the automated service added to your frustration when you were trying to speak with a member of our team. We understand how important it is to be able to speak with someone when you have an issue with your appliance.
We take your comments regarding the communication and handling of your enquiry seriously and will ensure your feedback is shared with the relevant teams.
We are sorry again for the inconvenience and frustration caused.
Kind regards
Jackie
The Candy Team
Caller advised cant advise on spare…
Caller advised cant advise on spare parts. Despite being told this is advice line. Getting through almost caused me to have a breakdown
Then despite guarantee to send engineer may ocst £160 . I think the answer to that is no. I could just get someone local
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Morning,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Great customer service - NOT
AI - what a waste of time - “that is beyond my capabilities, I’ll transfer you to a human”.
Apparently when you delete the App it doesn’t delete the product from their system. When I asked why they couldn’t just look at the system and my account and delete the products, the answer was “it’s not that simple”.
Maybe it should be that simple 🤯
So now I have to wait for someone to call me 🤷🏼♀️
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Judith,
We’re very sorry to hear about the experience you had when trying to manage your products through our app and automated contact service.
We understand how frustrating it must have been to receive a response from the AI assistant that it could not assist with your request, particularly when you were expecting a straightforward solution. We’re also sorry that you were then required to wait for a member of our team to contact you.
If you would be kind enough to send us your name, address and review details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Team
The guy who helped me was very…
The guy who helped me was very pleasant, he knew I was panicking over my leaking washing machine and eased me got me my engineer ASAP, he was really helpful
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Sharon,
Thank you so much for your lovely 5-star review!
We’re delighted to hear that our advisor was able to reassure you and arrange an engineer appointment as quickly as possible. We understand how stressful it can be when your washing machine is leaking, so it’s wonderful to know that the support you received helped ease your concerns.
We’ll be sure to share your kind feedback with the advisor. Thank you for taking the time to recognise their helpful and caring service!
Kind regards,
Raeesa
Candy Team
Great conversational AI IVR, shame about the people...
Great conversational AI IVR on the way in. But that's as far as it went.
Spoke to advisor #1. He took all my details and found out that I didn't have a warranty. Which I knew. Asked me twice to join their mailing list, which I didn't want. As soon as he realised I couldn't have an extended warranty sold to me, he passed me off to "another specialist who could help me"...
Advisor #2 sounded very far away (quite quiet, despite assuring me that his mic was very close to his face). I explained my issue and he went away to speak to a colleague. He put me on hold. The hold timed out (or he dumped the call...) so I went back into the general queue again.
Advisor #3 again tried to take my details and sign me up to the mailing list (I declined for the third time today). I explained to her I just had some questions about a spare part in the online store. She listened very patiently before telling me I had to send an email. I explained that I'd prefer to speak to someone... She said it wasn't possible because it's "all automated now".
30 mins wasted just to have to send an email because hoover, apparently, only care if they can sell you a warranty.
Still, great conversational AI IVR on the way in...
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon David
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Don't buy Candy appliances
Don't buy Candy appliances. No need for explanations. Don't just buy . I wish I could have read reviews before I bought the washing machine.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind Regards
Tara
The Haier Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.