Bought a Hoover washing machine 9 months ago. Its just leaked all over my kitchen floor. It is within the 12 month warranty but the focus of when booking a repair is to sell you an additional warranty... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Once I got through to a human operator on the helpdesk, they assisted be brilliantly. Unfortunately in order to speak to them, I had to spend 10-15 minutes talking to an AI agent that was very slow, c... Se mere
Called today to arrange a call out as tumble dryer purchased in March isn't working. It turns but isn't drying. First off I had a nightmare dealing with an Ai assistant. But once connected to a human... Se mere
Just bought a candy washer drier. Absolutely awful. Doesn't dry properly. Doesn't spin properly. Had an Engineer out, waste of time. Bought on 18th August. Going tomorrow to buy a proper washing mach... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Candy has been making innovative, accessible home appliances since launching Italy's first washing machine in 1945, combining smart technology with Italian design to make everyday life easier. Today, the brand continues to evolve through connected appliances and user-friendly innovation, delivering stylish, high-quality products at an affordable price while staying true to its heritage.
Kontaktoplysninger
Storbritannien
- keyaccountescalations@hoovercandy.com
- candy-home.com
1,7
Dårlig
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
3 month old washing machine developed a…
3 month old washing machine developed a fault and candy where not interested just quoted that there was no warranty they cover machines,told me to contact supplier.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Glenn
Thank you for taking the time to leave your review.
We are sorry to hear about the experience you had with your washing machine and appreciate how disappointing it must have been to experience a fault with an appliance that is only three months old.
We would like to look into this further to understand what happened and the advice you were provided.
Please email us at social.media@hoovercandy.com with details of your review, along with your full name and address. This will allow us to investigate your concerns further and arrange for the appropriate team to contact you.
We apologise for any frustration or inconvenience caused.
Kind regards
Jackie
The Candy Team
This is the worst washing machine EVER!
This is the worst washing machine I have ever used in my life! I am so unbelievably disappointed! Why does it have plenty options if they’re all rubbish anyway. I have used the same setting and gotten different results each time. The machine has leaked, I’ve gotten dirty but dripping wet clothes, clothes with a strange unfamiliar odour and uncontrollable shaking. I’ve only used it a week! Never buy candy I STRONGLY ADVISE AGAINST IT! Yoh!
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Tracy
Thank you for taking the time to leave your review.
We are very sorry to hear about the issues you have experienced with your Candy washing machine, particularly as you have only had the appliance for a week. We understand how disappointing and frustrating this must be, especially with the concerns you have raised regarding leaking, wet laundry, odours and excessive movement.
We would like the opportunity to look into these issues and assist you further. If you have not already contacted our Customer Care Team, please get in touch with us so we can investigate the reported faults and provide the appropriate support.
We are sorry that your experience has not met the standards we aim to provide and appreciate you bringing your concerns to our attention.
Kind regards,
Jackie
The Candy team
Do not buy!
Honestly, the customer service is dreadful. I understand appliances can fail even though I wouldn’t expect a brand‑new fridge freezer to break after just nine months but the real test is how a company responds when things go wrong. This brand failed that test completely.
When the fridge freezer stopped working, I called the repair number and was immediately pushed into their “Eve” AI bot, which is utterly useless. After 30 minutes of trying to navigate it, I finally reached a human… who was just as unhelpful and told me to call a different number. That number took me straight back to the same useless AI bot. Another 20 minutes later, I reached a second human who also couldn’t help and passed me off again.
Meanwhile, my fridge freezer was off, food warming, and time ticking. On the third attempt after battling “Eve” yet again. I finally reached someone who actually booked an engineer, but even then the earliest appointment was three days later.
I raised a complaint with customer service, and unsurprisingly, that was just as pointless.
The service has been so poor that once the fridge freezer is repaired, I’ll be selling it and buying a Samsung instead, a brand I know is reliable and has far better customer support.
I do not trust this brand or their service, and neither should you. Stay away.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning
Thank you for taking the time to leave your detailed review.
We are very sorry to hear about the experience you had when trying to arrange a repair for your fridge freezer. We appreciate how frustrating this must have been, particularly when the appliance had stopped working and you were concerned about the food inside.
We are also sorry to hear about the difficulties you experienced when trying to reach our Customer Care Team. We understand that when an appliance breaks down, customers need clear and straightforward support, and we apologise that this was not your experience.
We appreciate your comments regarding our AI assistant and the time you spent trying to reach the appropriate team. Your feedback regarding the contact process and the handling of your complaint will be shared with the relevant teams for review.
We are disappointed to hear that this experience has affected your confidence in our brand. We understand that appliances can sometimes develop faults, but we recognise that the support provided when this happens is an important part of the overall customer experience.
We are sorry for the frustration and inconvenience caused and appreciate you bringing your concerns to our attention.
Kind regards,
Jackie
The Candy Team
Lave linge candy de 2 ans avec les vis…
Lave linge candy de 2 ans avec les vis qui tiennent le joint de porte qui rouillent, sav inexistant a fuir candy
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
Autrefois c était mieux
En 1991 j ai acheté un congélateur armoire et un réfrigérateur de la marque Canon. J'avais choisi cette marque car à l'époque n'étant pas très fortuné ces appareils étaient très abordables . Le réfrigérateur a tenu 12 ans sans panne ce qui est déjà appréciable et le congélateur fait toujours partie de la famille après 35 ans de bons et loyaux services 0 pannes juste le joint de porte qui commence à être fatigué et un peu de corrosion sur le bas de porte.En conclusion je suis très satisfait de cette marque mais apparemment la qualité a bien baissé sur les dernières productions ou bien alors j'ai eu beaucoup de chance avec mes deux appareils
9. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
Good customer service
Connected washer dryer. They had diagnosed info already, the AI call agent worked well (did have to do it twice as it errored first time) upon second effort, no wait time to speak to a human, friendly, effective service.
7. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning
Thank you for taking the time to leave your review.
We are pleased to hear that you found the AI assistant helpful and that, once connected, our team was able to provide friendly and effective service.
We are sorry that you initially experienced an error when using the service and appreciate you trying again.
Thank you for your positive feedback and for choosing our appliance.
Kind regards,
Jackie
The Candy Team
Poor customer service experience
Horrible AI start of the call, then they spent more time telling me how much I will need to pay if the fault is not electrical or mechanical, asking if I wanted to pay X amount a month to get better warranty and taking my details twice than they did trying to help me. Instead of a support line it felt more like a sales pitch line
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning, Bernardo Leal
Thank you for taking the time to leave your review.
We are sorry to hear that your experience did not meet your expectations and apologise for the frustration caused.
We appreciate your feedback regarding your interaction with our AI assistant and the information provided during your call. We understand that when contacting our support team, customers want their issue addressed as quickly as possible. The information regarding warranty charges and optional protection plans is provided as part of our booking process, but we are sorry that you felt this detracted from the support you were seeking.
We value your comments and will share your feedback with the relevant teams as we continue to improve our customer experience.
We would like the opportunity to review your case and assist further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will investigate this for you.
Kind regards,
Fiona
The Hoover Candy Team
I know some people have had bad…
I know some people have had bad experiences with the customer service but mine was great with a girl called bernie extremely helpful and solved my problem 5 stars for bernie
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Mags Renfrew,
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with our customer service team and that Bernie was able to resolve your issue.
Thank you for taking the time to share your experience. We truly appreciate your support and thank you for choosing Candy!
Kind Regards,
Chelsie
Haier | Hoover | Candy
Shocking customer service
Shocking customer service. My fridge freezer is under warranty and the front of the salad box broke. I was told I couldn’t have a replacement unless I took out a care plan as it wasn’t an electrical or mechanical fault ! They then told me they had sent it. Several days later only the front of the salad drawer was delivered despite them saying both had been sent. Now another order has had to be placed. 4 hours on the phone so far, a care plan I didn’t want and no replacement salad drawer for one that shouldn’t have broken in the first place. Everyone very unhelpful. Don’t buy Candy !
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Annabel Stephens,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused. We understand how upsetting it must have been to spend so much time trying to resolve what should have been a straightforward issue, only to experience further delays and confusion regarding the replacement parts.
We're also sorry to hear that you feel the level of customer service you received did not meet your expectations. This is not the standard of service we strive to provide, and we appreciate you bringing these concerns to our attention.
We would appreciate the opportunity to investigate your case further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be happy to carry out a full investigation and work towards resolving your concerns.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Never buy a product with them.
Never buy a product with them.
After 8 month talking with costumer service and sending someone few times to repair, the product still was faulty. I got the uplift number and I when to curry's to get a new one and they told me I have to pay again the gas engineer installation. Why I should pay a new gas engineer installation when is Candy's product and Candy's fault? Basically because is a pathetic company.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with your experience and appreciate how frustrating this situation has been.
When an uplift is authorised, it allows the retailer to provide a replacement appliance or an alternative resolution. Any installation services, including gas installation charges, are arranged by the retailer and are separate from the manufacturer's warranty. As the manufacturer, we are unable to authorise or reimburse installation charges applied by the retailer.
If you would like us to review your case further, please email us at social.media@hoovercandy.com with your full name, address, and details of your review. We will be happy to look into this with you.
Kind regards,
Jackie
The Candy Team
Peor compra de mi vida
Pésima empresa, nada sería y no respeta los acuerdos y derechos de los europeos.
Compre una nevera y a la semana la cancelaron unilateralmente y solo me avisaron cuando yo hice el reclamo por lo que no me llegaba.
Luego volví a comprar otro modelo (por una oferta) pero desde el 15 de julio que hice la compra y no me la entregaron. No tienen número de contacto para hablar y los mail no te responden. Empresa muy poco seria y 0 respeto por las leyes. Lo barato sale caro! Gracias a ellos estoy hace 1 mes sin nevera.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Valentina
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
Had a very positive experience with…
Had a very positive experience with customer service once I'd got passed AI. The member of staff took the time to help me find the correct filter and pump for my washing machine and was friendly and professional throughout the call. I've had the machine for 10 years with no issues until the filter so can't complain about the quality of the product.
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, Janine
Thank you for taking the time to leave your review.
We are delighted to hear that you had a positive experience with our customer service team. It is great to know that, once you reached an advisor, they took the time to help you find the correct filter and pump for your washing machine and provided friendly and professional service throughout your call.
We also appreciate your comments regarding the quality of your washing machine and are pleased to hear that it has given you 10 years of reliable service.
Thank you for choosing Hoover.
Kind regards,
Fiona
The Hoover Candy Team
What a horrendous experience
What a horrendous experience! 15 minutes talking to AI. Spelling my name 4 times and then put me though to someone who was about as much use. Tried explaining that I had changed my phone and couldn't log into the app. It was using my old email. She didn't listen to the fact I couldn't log in so still in the same predicament! Still can't log into the app to change said email!
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, Mr Russell Coupe
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise for the frustration caused while trying to access your app account.
We understand how disappointing it must have been to spend time providing your details to our automated service, only to find that your issue remained unresolved after speaking with an advisor. We also appreciate how frustrating it is when you are unable to access the app because it is linked to an old email address.
We would like the opportunity to investigate this further and help resolve the issue. Please email your full name, contact details, your current and previous email addresses (where possible), and a copy of your review to social.media@hoovercandy.com, and we will look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
Fixed candy Dryer fault code E21 less…
Fixed candy Dryer fault code E21 less then 5 months later the due to fix yet again.
I dont know which is worse Candy or repairs team
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, NR
Thank you for taking the time to leave your review.
We are sorry to hear that you have experienced a further issue with your Candy dryer and understand how frustrating it must be to have the same fault reoccur after a previous repair.
We appreciate your disappointment and would like the opportunity to review your repair history and investigate this further.
Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will be happy to look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
Customer service ok, product not so good
My experience with the customer service agent was fairly positive. But I’m not happy about needing to call them again when they were out last week to fix the same problem. I’m also not happy about having to wait til Friday considering my washer dryer isn’t working at all,
3. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, Janette
Thank you for taking the time to leave your review.
We are pleased to hear that you had a positive experience with our customer service advisor. However, we are sorry to hear that the issue with your washer dryer has reoccurred following the recent repair.
We understand how frustrating it is to be without a working appliance, particularly when you are waiting for a further engineer appointment. We appreciate your disappointment and apologise for the inconvenience this has caused.
We would like the opportunity to review your repair history and assist you further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will investigate this for you.
Kind regards,
Fiona
The Hoover Candy Team
Woman on the phone was so rude
Woman on the phone was so rude. Washing machine is brand new and broken and she said she wouldn’t send someone out. When I said she had to she said okay but if it’s not broken you have to pay for it. I said that’s fine how much and she refused to tell me. Awful service.
2. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, Holly Bourne
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise that you felt the advisor was rude during your call. This is not the level of customer service we aim to provide.
We also understand your frustration that your washing machine is brand new and required a service visit. We are sorry if the information provided regarding a potential charge if no manufacturing fault was found was not explained clearly.
We would like the opportunity to investigate your concerns further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
Avoid at all costs
A £350 appliance should last more than 2.5 years. Bought a condenser dryer, but unfortunately it was from Hoover. Ten year parts guarantee, but you have to shell out to get anyone to come take a look - £160 to get the engineer visit, with no guarantee of a fix, or £19.99 a month for a year.
You can get a new machine for not much more than that, which is what I've done now. Thankfully it's not a Candy / Hoover as I'm not taking that risk again.
The Hoover engineer costs make it just not worth a ten year parts guarantee.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, Matt
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with your experience and understand your frustration regarding the repair options available once the manufacturer's warranty has expired.
We appreciate your comments regarding the 10-year parts guarantee. This covers eligible replacement parts only, when fitted by an authorised Hoover engineer, and labour costs or engineer attendance are not included once the manufacturer's warranty period has ended.
We are sorry that the available out-of-warranty options did not meet your expectations. Your feedback regarding repair costs and the value of the parts guarantee has been noted and will be shared with the relevant teams.
Kind regards,
Fiona
The Hoover Candy Team
Too long winded
Went all through the AI process then had to go through it all again with a customer service rep. Then call got disconnected. No call back yet they had all my details. Too long and hot helpful
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, Sara Cooper
Thank you for taking the time to leave your review.
We are sorry to hear about the difficulties you experienced when trying to contact us and apologise for the frustration caused by having to repeat your information during the process.
We understand how disappointing it must have been to be disconnected after speaking with an advisor, especially after you had already provided your details and were expecting further assistance.
We appreciate your feedback regarding the customer journey and will share your comments with the relevant teams as we continue to review and improve our service.
We would like the opportunity to investigate your concerns further. Please email your full name, address, contact details, appliance details, and a copy of your review to social.media@hoovercandy.com, and we will look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
Fantastic service
I got customer service on the phone I have never had a experience like it gave part no the lady found it my part is on its way I will definitely BUY another candy machine just needed a plastic drawer fantastic service thank you
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, Chris Mcdermott
Thank you for taking the time to leave your review.
We are delighted to hear about your positive experience with our customer service team.
It is great to know that the advisor was able to help you identify the correct part quickly and arrange for this to be sent out. We appreciate your kind comments regarding the service you received and are pleased that we could assist with your replacement drawer.
Thank you for choosing Candy, and we look forward to supporting you again in the future.
Kind regards,
Fiona
The Hoover Candy Team
Called to get help as the WiFi not…
Called to get help as the WiFi not connecting to mobile fone, nothing happens when it’s pressed for 3 secs! Told someone call me over a week and they never, so called again and told they don’t do calls only emails, told someone email me last weekend still no email, the service is shocking and staff not helpful at all, I won’t be buying another product form Hoover/candy the way they treat customers is awful! So you can’t actually talk to anyone on call to help you with the product you purchased, be very weary, the WiFi help I was told would be done by email but the thing is I’m good wae this stuff and it’s the button that’s not working so Hoover get back to me asap!!
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, Catriona Tole
Thank you for taking the time to leave your review.
We are sorry to hear about your experience and apologise for the frustration caused while trying to obtain support for the Wi-Fi connection issue with your appliance.
We understand how disappointing it must have been not to receive the callback and email you were expecting, particularly after contacting us more than once. We also appreciate your concerns regarding the level of support you received.
We would like the opportunity to investigate this further and ensure your enquiry is reviewed. Please email your full name, address, contact details, appliance model number, and a copy of your review to social.media@hoovercandy.com, and we will look into this for you.
Kind regards,
Fiona
The Hoover Candy Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.