Bought a Hoover washing machine 9 months ago. Its just leaked all over my kitchen floor. It is within the 12 month warranty but the focus of when booking a repair is to sell you an additional warranty... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Once I got through to a human operator on the helpdesk, they assisted be brilliantly. Unfortunately in order to speak to them, I had to spend 10-15 minutes talking to an AI agent that was very slow, c... Se mere
Called today to arrange a call out as tumble dryer purchased in March isn't working. It turns but isn't drying. First off I had a nightmare dealing with an Ai assistant. But once connected to a human... Se mere
Just bought a candy washer drier. Absolutely awful. Doesn't dry properly. Doesn't spin properly. Had an Engineer out, waste of time. Bought on 18th August. Going tomorrow to buy a proper washing mach... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Candy has been making innovative, accessible home appliances since launching Italy's first washing machine in 1945, combining smart technology with Italian design to make everyday life easier. Today, the brand continues to evolve through connected appliances and user-friendly innovation, delivering stylish, high-quality products at an affordable price while staying true to its heritage.
Kontaktoplysninger
Storbritannien
- keyaccountescalations@hoovercandy.com
- candy-home.com
1,7
Dårlig
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible service they haven't got a…
Terrible service they haven't got a clue trying to get washing machine sorted they haven't got a clue
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Greg
Thank you for taking the time to leave your review.
We are sorry to hear that you have been disappointed with the service you have received and understand your frustration.
We would like the opportunity to investigate your experience further. Please email us at social.media@hoovercandy.com with your full name, address and details of your review, and a member of our team will look into this for you.
Kind regards,
Jackie
The Candy Team
Horrendous customer service. Avoid at all costs
Purchased a tumble dryer in 2021 and less than 5 years later the plastic hinge for the door broke - a £20 spare part.
The replacement part is no longer manufactured and so cannot be purchased through either hoover/candy’s official spare parts company or third parts suppliers (though still advertised as though it is available) rendering the tumble dryer unusable.
After spending two days confirming the above through numerous emails and phone calls the result was “we’ve done all we can and the matter is at a close”
I am disgusted by the outcome and lack of accountability
Hoover/Candy are still selling this product
I will never purchase a product from them again and recommend anyone thinking of a Hoover/Candy product to reconsider
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning Andrew
Thank you for taking the time to leave your review.
We are sorry to hear of your disappointment and appreciate how frustrating this situation has been.
We understand your concerns regarding the availability of the replacement door hinge. Unfortunately, if a part has been discontinued and is no longer available , we are unable to supply it. We appreciate that this is not the outcome you were hoping for and apologise for the inconvenience this has caused.
We also regret that your experience when contacting our customer service team did not meet your expectations. Your feedback is important to us and will be shared with the relevant teams for review.
Thank you again for taking the time to share your experience.
Kind regards,
Jackie
The Candy Team
Utterly dreadful
Utterly dreadful. Washing machine needs repair after only 3 years, trying to get a price for the repair I had give my details just to get a price. Apparently they had to pull up my account (only reason I have an account is because my tumble dryer has had two recalls for safety). After a frustrating AI experience the call centre person was worse and was appallingly rude. Only two options were £160 repair (not guaranteed) or £19.99 a month for a year. When the washing machine works it's dreadful, leaving brown streaks on everything unless I use the cottons cycle. AVOID AVOID AVOID
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon SK,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused. We understand how upsetting it must be to experience a fault with your washing machine, particularly after only three years, and we're sorry to hear that you found the process of contacting us and discussing your repair options so frustrating.
We're also sorry to learn of your concerns regarding the performance of your washing machine and the level of customer service you received. This is not the standard of service we aim to provide, and we appreciate you bringing these issues to our attention.
We would appreciate the opportunity to investigate your concerns further. Please email us at social.media@hoovercandy.com with your full name, full address including your postcode, and a copy of your review. Our team will be more than happy to look into this matter for you.
Thank you again for your feedback, and we hope to have the opportunity to assist you further.
Kind Regards,
Chelsie
Haier | Hoover | Candy
always had quality products over the…
always had quality products over the year and they seem to last a long time i have had fridges washing machings hovers always quality my last being another hover my old one lasted about 6 years and got well used i do rate very high this company well done hover quality always thank you
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Bob Fuller,
Thank you so much for your wonderful review!
We're delighted to hear that you've trusted Hoover for so many years and that you've consistently been pleased with the quality and longevity of our products. It's fantastic to know that you've owned several of our appliances over the years and that your previous vacuum cleaner gave you around six years of reliable service before choosing another Hoover.
Your continued loyalty and kind words mean a great deal to us. Thank you for choosing Hoover, and we hope you continue to enjoy your new vacuum cleaner.
Kind Regards,
Chelsie
Haier | Hoover | Candy
Shocking service would never buy a…
Shocking service would never buy a Hoover or Candy product again.
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Lorna,
Thank you for taking the time to leave your review.
We are very sorry to hear that you have been left with such a negative impression of our products and service. This is certainly not the experience we want our customers to have.
We would appreciate the opportunity to understand what happened and see if there is anything we can do to help. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Services
How bad can it be?
Half of my like wasted on a very irritating bot. "Can I take your name 1 last time?" Just infuriating. And eventually you get through to human who has no idea if the details you gave the bot 7 times already. It doesn't work. You probably like to manage queue lengths but instead you will lose good will. Last cheap Candy appliance I will ever buy.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Brian,
Thank you for taking the time to leave your feedback.
We are very sorry to hear about your experience with our automated phone service. We appreciate how frustrating it must have been to repeatedly provide the same information, only to feel that it had not been passed on when you were connected to an advisor. This is not the experience we want for our customers.
Your comments regarding our automated system are important to us, and we will ensure they are shared with the relevant team as we continue to review and improve our customer journey.
We are also sorry to learn that this experience has left you feeling disappointed with our brand. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Services
Hoover fridge freezer - faulty fridge
I bought a Hoover fridge freezer, the freezer works well, the fridge is simply not being a fridge no matter which number you have it on or how much you try to convince it to get colder.
Took three attempts to get past the AI assistant, despite asking to speak to a human.
The system failed repeatedly and you had to go through the farcical steps each time… complete with fake typing in every pause in it speaking, absolutely ridiculous as it tells you it is an automated assistant!!
Then you get through to a human on the end of the phone and all they want to do is sell you an extended warranty, which they had already done when you register your device, and then all they wanted was more money as they keep saying well it may not be covered, it’s only a 12 month limited warranty.
Never again, if I can rid of it and get my money back that would be ideal, shocking service, AVOID at all costs!!!
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Janice,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and appreciate how disappointing this must have been, both with the performance of your fridge freezer and your contact with our customer service team.
We understand your frustration with our automated phone service and are sorry that it took several attempts to reach a member of our team. Your comments regarding the experience have been noted and will be shared with the relevant department as we continue to review and improve our customer journey.
If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Hoover Candy Team
10 year parts guarantee turned out not…
10 year parts guarantee turned out not actually to be a 10 year part guarantee and only applied if you took out a rip off price extended warranty. Then an awful AI customer service system
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon James,
Thank you for taking the time to leave your review.
We are sorry to hear that you were disappointed with both your experience of our customer service and your understanding of the 10-year parts guarantee.
We appreciate how frustrating this must have been. Your comments regarding our automated phone service will be shared with the relevant team, as we are continually reviewing ways to improve the customer experience.
We would also welcome the opportunity to review any concerns you have regarding the terms of your guarantee and provide clarification where possible. If you would be kind enough to send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Services
Whole process was very efficient.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Afternoon Alan,
Thank you for taking the time to leave us a review.
We are delighted to hear that you found the whole process to be efficient. Providing a smooth and straightforward experience for our customers is something we strive for, so it's wonderful to know we met your expectations.
We really appreciate your kind feedback and thank you for choosing Hoover Candy Group.
Kind regards,
Raeesa
Candy Team
Once you finally get past the robot and…
Once you finally get past the robot and have waited for 15 mins the person on the phone was very helpful
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Morning Nigel,
Thank you for taking the time to leave us a review.
We're pleased to hear that, once you were connected, our advisor was able to provide helpful assistance. Your kind comments about our colleague are greatly appreciated.
We're sorry to learn that reaching us was frustrating and that you experienced delays getting through our automated system. We understand how important it is to access support quickly, and your feedback will be shared with the relevant team as we continue to review and improve our customer experience.
Thank you again for your feedback, and we appreciate your support.
Kind regards,
Raeesa
Candy Team
I will never buy a Candy appliance…
I will never buy a Candy appliance again. My Candy Smart tumble dryer suffered a major electrical/motor failure just over two years after buying it—producing a loud, continuous electrical hum that is a clear safety hazard.
When I phoned Candy’s customer service expecting basic support or assistance with spare parts, the call was a complete joke. Instead of actually helping or addressing the fault, the agent treated the call purely as an opportunity to aggressively push a paid monthly "care plan" on me. They completely refused to send replacement parts or offer a reasonable solution unless I agreed to sign up for an expensive monthly subscription.
Candy’s products are clearly not built to last, and their "customer support" is nothing more than an outsourced sales pitch disguised as helpline assistance.
Avoid this brand if you value build quality or decent customer service. Absolute rubbish.
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, Tom.b
Thank you for taking the time to leave your review.
We are sorry to hear about your experience with your Candy tumble dryer and understand your concerns regarding the fault reported and the support provided when you contacted our Customer Service Team.
We would like to clarify that once the manufacturer’s labour warranty has expired, engineer attendance and repair labour charges may apply. The 10-year parts guarantee covers eligible replacement parts only, when fitted by a Candy authorised engineer.
The additional care plan options are offered as an alternative way of obtaining ongoing cover, but we are sorry if you felt this was the only solution presented to you or that the conversation did not meet your expectations.
We appreciate your feedback regarding your experience and will share your comments with the relevant teams.
Kind regards
Fiona
The Hoover Candy Team.
very poor service
very poor service, advertise a 10 year parts warranty on their machines and then say you have to pay for labour and only give you two options : 1) Pay £160 for repair without even confirming the fault or if they can fix it and said they can give u £80 back if they can't fix it or 2) take out insurance for over £21.00 a month tied in for 12 months. overall very misleading advertising.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon
Thank you for contacting us and brining your concerns to our attention.
If you would please contact us directly on social.media@haier-europe.com we would be able to look into this matter for you directly and work toward a resolution for you.
Kind regards,
Candy Team.
Called the repair centre and the guy on…
Called the repair centre and the guy on the phone was very helpful.
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning, Mrs C MACKERNESS
Thank you for taking the time to leave your review.
We are pleased to hear that you found our Customer Service Team helpful and that your experience with our repair centre was positive.
Your feedback is greatly appreciated, and we will be sure to share your kind comments with the team.
Kind regards,
Fiona
The Hoover Candy Team.
Service client inexistant : priez pour ne pas avoir de problème
- Aucun retour de votre service commercial, suite à ma question pourtant simple, malgrès plusieurs relances.
-Zéro suivi ni contrôle de la qualité concernant la livraison.
En conclusion celà reflète d'un manque total de professionnalisme et de respect envers le client qui est tout simplement honteux,
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning, Benjamin DEVOS
We're sorry to read about your experience and understand how frustrating this situation must have been.
Please note that we are the UK and Ireland customer service team and are unable to access or assist with cases being handled by our colleagues in other countries. We would therefore recommend contacting your local Candy customer service team, who will have access to your case and will be able to investigate the delays and discuss the next steps with you.
We hope your matter is resolved as quickly as possible.
Kind regards,
Fiona
The Hoover Candy Team.
Staw away from everything they make
Staw away from everything they make! Their warranty is useless and meaningless! They do NOT honour anything! ONE BIG SCAM
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, Manorwest Estates
Thank you for taking the time to share your feedback.
We are sorry to hear that you feel disappointed with your experience and we would like the opportunity to review your case further.
Please could you email your full name, address details, and a copy of your review to social.media@hoovercandy.com. Once received, we will look into the details and advise you on the next steps.
Kind regards,
Fiona
The Hoover Candy Team.
I have to say I’m not a bit surprised…
I have to say I’m not a bit surprised to see the low rating that Candy has on trustpilot as my own experience is the same.
The products are not fit for purpose and trying to get a refund via their outlet with Argos is not forthcoming until you’ve been given the runaround on the phone between the retailer and manufacturer.
Candy claim that products are fixable when they are not and make you wait weeks before offering a new product which later also fails as the products are not fit for purpose.
I would advise anyone considering buying from Candy DONT - oh and I forgot to say that they fleeced me with signing up for their insurance as well!
I wished I had checked out the reviews before buying in the first place.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Morning Amanda,
We're sorry to read of your experience and are disappointed to hear that you feel let down by both the product and the support you received.
We appreciate how frustrating it can be when an appliance develops a fault, particularly if it requires multiple repairs or replacements. Our aim is always to repair an appliance where possible, as this is often the quickest and most environmentally responsible solution. Where a repair is not possible, we will work towards an appropriate alternative resolution in line with the warranty terms and the outcome of the engineer's assessment.
We're also sorry to hear of your concerns regarding your insurance policy. If you have any queries about your cover, we would recommend contacting your insurance provider directly, as they will be best placed to discuss your policy with you.
If there is anything further we can assist you with regarding your appliance, please can you send us your name and address details to social.media@hoovercandy.com we will look into this matter further and be in touch.
Kind regards,
Raeesa
Candy Services
Le sav n est pas compétent
Le sav n est pas compétent, ne suit aucun de ses dossiers. Technicien qui ne prévient pas de son refus de prendre l intervention, plusieurs déplacements d 1 second technicien qui conclus que l appareil est HS . Mais bien sûr il faut appeleze toutes les semaines voir 2 fois par semaine pour savoir où en est le dossier et les dates d intervention ! Et quand l appareil est déclaré HS. Il faut attendre 2 mois pour avoir 1 changement d appareil sauf que la livraison est annulé systématiquement et le jour meme des livraisons. ! Évidemment aucun geste commercial pour les deconvenus subis !! Marque a fuire. A ce jour rien de réglé, il faut recommander 1 appareil et... Un jour peut être l aurais je....
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good Morning Pascale,
We're sorry to read about your experience and understand how frustrating this situation must have been.
Please note that we are the UK and Ireland customer service team and are unable to access or assist with cases being handled by our colleagues in other countries. We would therefore recommend contacting your local Candy customer service team, who will have access to your case and will be able to investigate the delays and discuss the next steps with you.
We hope your matter is resolved as quickly as possible.
Kind regards,
Raeesa
Candy Services
Très mauvaise expérience avec cette…
Très mauvaise expérience avec cette machine à laver. Non seulement elle est tombée en panne avant même la fin de sa période de garantie, mais en plus la réparation a duré entre 6 et 7 semaines, ce qui est totalement inacceptable.
Après cela, le service de Candy nous a appelés pour nous proposer de payer un supplément afin de bénéficier d'une extension de garantie pour les futures réparations. Cela donne vraiment l'impression qu'ils savent très bien que leurs produits tombent souvent en panne ! J'ai bien sûr refusé.
Aujourd'hui, deux ans plus tard, la porte de la machine se ferme mal et nous allons devoir acheter une nouvelle machine à laver. Nous avons passé beaucoup trop de temps et d'énergie avec ce produit.
Ce qui est encore plus décevant, c'est que ce n'était pas notre premier achat de cette marque. Nous avions déjà fait confiance à Candy.Malheureusement, cette expérience nous a totalement déçus et nous a fait perdre confiance dans la marque.
Je ne recommande absolument aucune machine de cette marque. C'est une honte !
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good morning
I am sorry you have come through to the UK team please contact Candy for your country for assistance
Kind regards
Jackie
The Candy Team
Horrendous customer service from Micaela C
Horrendous customer service. Micaela C was extremely rude and unprofessional. Avoid.
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon, Meadhbh
Thank you for sharing your feedback. We are sorry to hear that you were unhappy with the service you received and that your interaction did not meet the standard we aim to provide.
We take all feedback regarding customer service seriously and would like the opportunity to look into your concerns further. Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.
Kind regards
Fiona
The Hoover Candy Team.
Très mauvaise marque je déconseille
Très mauvaise marque je déconseille
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Candy UK
Good afternoon Emeric,
Thank you for taking the time to leave a review.
Unfortunately, we are the Customer Service team for the UK and Ireland only, so we are unable to assist with enquiries relating to other regions.
We kindly recommend contacting your local Candy Service team, as they will be best placed to help you with your concerns.
Kind regards,
Raeesa
Hoover Candy Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.