Candy UK Anmeldelser 

Had my washing machine for just over a year, 1 month out of the warranty the top weight moved causing extensive damage, not only to the machine but to my home. All I got from customer service was that "it's out of warranty" which I understand, but it is absolutely disgusting considering the amount of damage and what the washing machine cost. No recognition for the poor machinery/craftsmanship. If I could upload the photos of the damage then I would.

I haven't even finished paying the damn machine off on finance (my fault, I know but as a young mum on min wage you have to do what you have to do) and I've had to fork out for a new machine and to get my electrics looked at. I definitely do not recommend Candy and never will buy again.

would give them zero if i could , the touch buttons will not work at low temperature room and if dam gets in the machine the controls go crazy , got both a dryer and a washing machine and both are not worth the money

Je déconseille fortement cette marque, réfrigérateur combiné encastrable acheté il y’a 3 ans, HS en pleine canicule.
Cela est inacceptable,surtout le service après vente si l’appareil n’est plus assuré on doit payer 175€ pour une intervention et ensuite plus de nouvelles.

Been waiting for parts for my dish washer for nearly 3months . And when u ring them that just say parts are out of stock and have to reorder it again . Even though it’s insured they are no help either

Je déconseille fortement l'achat des appareils électroménagers de la marque CANDY ! 1 lave vaisselle qui est tombé en panne 3 fois les 2 premières années au cours du délai de garantie (ouf !) et à présent 1 frigo qui a 4 ans tout juste qui tombe en panne et qui s'avère être non réparable ! CANDY m'indique n'avoir aucune solution à me proposer, c'est si peu commerçant !! et moi, cliente, j'ai investis dans cet appareil pour seulement 4 ans, et aujourd'hui je dois réinvestir !! croyez moi que je vais fuir cette marque minable à jamais !! c'est Inadmissible et honteux !!!!

lave moins de 2 ans le roulement tambour mort depuis 15 jours plus de machine le réparateur prend la machine et me dit peut être dans 15 jours le service après vente me dit ses normale il faut attendre sympas lez sav je lave mon linge a la main mdr dernier fois pour moi candy

Minable
Nous avons acheté un lave linge candy smart inverter et nous avons eu rapidement des soucis avec un message E2 qui est précisé comme un problème d'arrivée d'eau. Cela fait 2 ans que nous cherchons la source de ce problème (test de pression, vidange du circuit...). Pendant la garantie But nous a précisé la même chose : " ça vient de votre arrivée d'eau si le message est E2". Au final, dans un groupe d'échange le problème semble avoir été solutionné : c'est le fusible thermique. Bravo aux ingénieurs et à la société Candy d'avoir créé une notice d'emploi complètement erroné et donc de mentir à leurs clients pour ne pas avoir à prendre en charge de SAV. Si ça vient de chez le client plus de gestion SAV à gérer. Candy c'est vraiment une société irrespectueuse et dénoué de professionnalisme.

Bought a candy for the first time, broke down twice within 8 months then became unfixable, ended up getting a new machine today, took 2 weeks to sort with no clean clothes as this was a two in one washer, guy at curry’s store said they always break down. I’m frustrated with the candy service, ai usage and lack of agents. You start a chat and then it ends and you start all over again, takes hard work to book someone to repair and when they sent him he didn’t even look at it, just ordered a part and then when it broke down again just said I’ll do a refund, didn’t even look at it properly

Worse all when I was to review the product on their official feedback as I received an email asking my opinion: , I put the same review as above which will be approved. The reason they didn’t want it published is because this is a negative review!!

Il peggiore brand che esista! Ho comprato una lava/asciuga di Candy e con meno di 6 MESI di utilizzo si è rotta la guarnizione (proprio dove la macchina butta l'acqua durante i lavaggi ). Ho chiamato l’assistenza e mi hanno detto che non era coperto in garanzia (anche se chiaramente è un difetto del modello perché anche se va sostituito succederà di nuovo) e che costerebbe 80€ per sostituire. Una vergogna. Quindi ogni 4 mesi dovrò cambiare la guarnizione perché si guasta? Pessimo brand e PESSIMA assistenza. Mai più nella vita.

Je n ai pour le moment pas de souci avec mon lave linge candy mais j ai participé à une offre de remboursement qui n a jamais été honoré Honteux

Frigo neuf en panne le jour de l installation, cela fait un mois que je n est de nouvelles sauf qu il va arriver aucune info de leurs part je suis obliger de téléphoner plusieurs fois par semaine j ai envoyer 15 mails . Quand je commande a l etranger j ai des infos du depart du passage en douane de l arrivé dans mon departement et le jour de livraison chez Candy rien mon frigo est soit disant parti meme eux ne sont pas trop enthousiaste a quand il sera livré. Rensigner le client ne coute rien et rassure l acheteur mais la je crois qu une fois vendu vous n interresser plus personne qu il ne ce plaigne pas si on achete en chine

Had a safety recall on a working tumble dryer for 5 years. Engineer done the modification and it has stopped working since. Now they want to sell me £160 engineer call-out or a an expensive support plan. Candy is a cowboy company with worst customer service.

En cas de problème technique, vous vivrez un cauchemar avec le sav.
Délais d'interventions très longs, des diagnostics erronées ...
A fuir malheureusement

We bought a Candy washing machine model CSS69TWMCE/1-80 in Jan 2024.
We have so far had four repairs.
A paddle bar broke off the drum.
The selector switch needed replacing.
Now the pump has had to be replaced.
The filter repeatedly blocks, despite being regularly cleaned.
We took out an extended warranty and have had engineers here 5 times. The machine has been unusable for approx 3 weeks in-between it stopping working and the repairs.
When it works it's good but it has consistently let us down, all these repairs in the first 18 months. I requested a replacement, Candy refused.

I would never buy a Candy washing machine again , it is the worst I've ever had. Not fit for purpose.

Diabolical washing machine, I bought the integrated washer.
I’m having to buy another one after 2 years it leaves black oily stains on my clothes, I keep my machine immaculate and have never had this before!
Horrible high pitched noise when spinning and occasionally pulled the door out of line.
Customer services appalling didn’t want to know and insulted my intelligence.
I’ll never buy Candy again complete waste of money!!!

Nous avons acheté un frigidaire de la marque Candy en 2021 toujours sous garantie, quel mauvais choix
Deux interventions est toujours un discours rodé pour ne pas prendre en charge les travaux
Un technicien qui laisse croire quun mauvais usage vient de notre part !
C’est totalement faux
Les aliments viendraient se coller sur les parois alors que nous n’avons que très peu de produits à l’intérieur , et l’autre intervention les clayettes seraient mises à l’envers
Deux interventions avec une volonté manifeste de ne pas solutionner le problème
Intervention faite par un seul contrôle visuel …
Absurde
Le service m’oblige à adresser des photographies (illégal) service après vente non conciliant, aucune écoute manifeste pour le
consommateur et des opérateurs négligeant la prise en charge (formater pour décourager)
Je me suis vu refuser l’intervention d’un technicien ce 2 juin au motif que si je ne transmettait pas de clichés il ne ferait rien …
Les plastiques et les joints sont fissurées
Le bac à légumes gorgés d’eau (c’est récurent) dire que ce sont les aliments il ne faut pas exagérer …

Idem pour le lave vaisselle .. mauvaise utilisation , fuite pour finalement changer une pièce défectueuse qu’il considère normal …
Décidément nous ne sommes pas des clients soigneux .. aucun autre souci avec des électroménagers d’autre marque surprenant pour des clients de mauvaises foi ..
ces arguments ne sont pas tangibles mais’releve d’une volonté manifeste de ne pas prendre en charge les réparations …

Se sont les conséquences d’une mauvaise utilisation dont nous sommes tous auteurs
Honteux

It is clear that the design team at Candy were recruited from the local zoo's primate enclosure. The cooler box (bottom of the fridge section) is so poorly designed that a 6 year old could have done better. The front clear panel is so poorly attached that it comes off if there is anything with any substance stored in this compartment. Even a simple engineer can see that this is inadequater for the job and a solid front facia would do a better job. Don't waste your money on this product, or the Hoover variant as it is only distiguished by a different badge, the innards are the same. 1 star was generaous as a rating and I would never buy another appliance from them again.

Terrible customer service

Purchased new heat pump dryer 5 years ago barely used due to soaking cupboard. Now due a safety recall as they catch fire I’m rather busy and have stated I will arrange when I can. Keep booking me in even when I cancel engineers turn up at door and get grumpy when I’m not in even though I’ve stated multiple times I’m not in and don’t book me in! Really just a waste of there own time to send an engineer when I’ve already stated I’m on holiday! Would never purchase from them again appliance useless in the first place reverted back to old tumble dryer in the garage!

Sconsiglio vivamente l’acquisto di qualsiasi elettrodomestico con marchio Candy. Tramite la mia esperienza voglio mettere in guardia altri clienti per il malfunzionamento dei loro prodotti e l’inadeguatezza dell’assistenza ricevuta.
Ho acquistato una lavatrice Candy Modello: TCA474TM5-S in data 7 aprile 2026; si è rivelata difettosa sin dal primo utilizzo, non effettuando la centrifuga e bloccandosi col pulsante di avvio non funzionante già dopo il primo lavaggio.
Contattato il negozio dove ho acquistato l’elettrodomestico, il rivenditore si è rifiutato di sostituire il prodotto. Mi sono quindi rivolta all'assistenza clienti ufficiale che ha negato la sostituzione e il rimborso. A distanza di un mese e mezzo attendo ancora un intervento risolutivo, nonostante il palese difetto di fabbrica.
Ai sensi del Codice del Consumo, il referente principale per la garanzia legale è il venditore. La normativa prevede che la riparazione o la sostituzione debbano avvenire entro un congruo termine e senza causare notevoli disagi al consumatore. Un'attesa superiore a un mese, senza alcuna soluzione, è del tutto inaccettabile e configura una violazione dei diritti del consumatore, legittimando la richiesta di risoluzione del contratto con rimborso integrale.
Considerando la mia esperienza, invito gli acquirenti a diffidare da questo marchio. L'anno scorso ho comprato anche un forno elettrico Candy: dopo soli sei mesi si è logorata la parete frontale (creandosi dei buchi e frantumandosi al tatto) e il vano ventola si è staccato del tutto. Non credo di essere semplicemente sfortunata, ho sbagliato marchio.

I cannot rate the engineer high enough that came out to fix my washing machine, Todor is extremely efficient and friendly, since he left we overloaded the machine which made the belt come off so I messaged him directly and he came back so quickly when he really didn’t have to, he has a heart of gold! ☺️